Hoffman completely rebuilt the old Raindancer car wash into a state of the art new facility which…read moreopened in late 2025. Unfortunately, they no longer have the self service bays, but now offer free vacuums which is a big plus. When they opened the new facility, they were giving away free car washes for a couple of days and had some special on their Unlimited Car Wash Plan which included additional free car washes after the plan expired. I signed up for the plan, the attendant put a bar code on my windshield and I used the car wash during the winter. Overall, the car wash did an excellent job when first opened. And when first opened a lot of colored lights would begin flashing as the vehicle passed through the various stages of the wash. The final time I used the car wash fewer lights were flashing and for the first time an attendant used a hose to spray down the front of my car. It's uncertain whether the car wash was now providing all the features included in the paid for plan. There are two lanes vehicles use which scan plan bar codes which then merge into one lane while making a sharp left hand turn to enter the wash. Twice I almost got into an accident because a vehicle couldn't make the turn and had to backup as the lanes merged causing a near miss. The exit from the car wash is tricky and causes confusion. There is a yellow light and a small sign which states to wait for the green light. The yellow light may be on or off and green light seems to go on at random times. While waiting for the green light the vehicle may not be moving forward because the plastic track which propels the vehicle is now only on the rear wheels and can begin to slip. Many times I had to drive away and not wait for the green light. Finally, the vacuums work well.

Here's a polished two-star review that keeps the tone fair and credible:…read more I was disappointed, especially for the nearly $50 I paid for the interior and exterior cleaning. They did a good job on the floor mats, but the rest of the vehicle was underwhelming. The interior and exterior just didn't look like they had received the level of attention I expected. There were still areas that looked untouched, and overall the car didn't have that "freshly cleaned" appearance. I've definitely received better results for less money at other car washes. If you're coming here, I'd recommend sticking with the basic exterior wash. In my experience, paying extra for the interior cleaning and other add-ons just wasn't worth the cost. This version is firm but measured, which tends to come across as more trustworthy in reviews.

I ran my debit card to be able to wash the Salt out of my matts. I ran the self serve spraying wash…read morebay option. I only ran the sprayer for 9 minutes and change. They originally charged my card $12, so I thought they would adjust after and the amount would decrease. This was not the case!! The final charge was $22.60 for under 10 minutes of spraying water in the freezing cold. What a rip off!! I'm not cheap, that is crazy expensive and the math from hard money to card payment isn't aligned.

This review is just for the self-serve bays…read more I'm old school; I'm happy washing my car in a pay-as you-go bay where I'm in control of how much time I need and how much soap and rinse I want to use. I'm glad Colonial has a couple of these bays, but using them isn't quite as customer friendly as I had hoped, especially as a first time user. These bays do not have bill readers. They take credit cards, but you don't exactly get to select how much time you want. Instead, the screen will show increasing time/cost, and you have to remember to QUICKLY press the stop button when you think you've got enough... meaning I need to know in advance how much time and money? They're probably hoping you err on the side of caution and overpay. They also take coins, but only quarters and $1 coins. When was the last time you had $1 coins on you? (NOTE: You can probably get $1 coins and quarters at a coin dispenser on site.) I had a bunch of quarters all set though. It's 25 cents per 15 seconds, minimum of 8 quarters/$2.00. But you either need to have your hand on that spray nozzle or have a 2nd person handy, because as soon as you start adding coins, the countdown begins, which means I lost about 10 seconds getting quarters #2 through #8 in. There's also a time lag between when you switch from soap to rinse, which means you may want to switch to rinse maybe 10-15 seconds before you actually want the soap to stop. Having the ability to put all the coins in and then press "START" would be handy, like some other self-serve car washes I've used in the past. I did get my car clean, and I'll have a better idea how to handle this on future visits. It wasn't a bad experience, just not as good as similar service I've had elsewhere.

DO NOT GO HERE! Their conveyor belt is broken and they are not telling their customers. And their…read morestaff is unprofessional. I went this week and I was going to ask when I would be clear to go on the belt, and the second I roll my window down, one of their staff members begin flirting with me and insisting on getting my number, he went to the extend to stop cleaning my car to grab his phone and insist. He then told me to go, and led me the wrong way and my TIRE POPPED. I have yet to hear from the owner on being compensated for repair and roadside costs. The cheaper car wash price is not worth getting your car damaged.

Had my first car wash at Golden Arrow. The gentleman I worked with were outstanding and took their…read moretime and I am very happy with the service they provided this morning. Sunday mornings are a great time to stop in no lines!

Great wash!!! Friendly workers, free vacuums, beautiful landscaping, great experience.read more

This is the worst car wash I've ever been to. I payed extra for upgraded service and it was so bad…read more It didn't even look like my car was washed at all. When I got home, I ran my finger on the drivers side door and it was still dirty. I will never ever waste my money like this again. This is what I get for being lazy and not washing it myself. $15.00 down the drain. Lesson learned! Avoid at all costs! ZERO stars for this place.

their processing of unlimited car wash windshield ideas goes very quickly and smoothly, the car…read morewash itself is very high-tech and does a great job every time

So the first garage I pulled into a quarter was stuck in the machine so I had to pull into a…read moredifferent one. More then one garage had a huge puddle in the middle, very poor drainage. Couldn't even step out of my car without my shoe almost getting submerged. The soap brush was extremely messy, and there was soap all over the wall. Not to mention the hose that sprays water is very stiff to swing around your car. (The metal bar that's attached to the ceiling.) The change dispenser only gives you Dollar Quarters. It's $2 for 2 minutes, and the next step up is $5 for 8 minutes. No happy medium for me. I tried 2 minutes and had to do another 2 minutes because I barely made it around my car. Not returning.

On August 8, I purchased a car wash in Bay 1and it stopped working halfway through. The car had…read moresoap on it and I had to go to another bay, pay, and get a second car wash in the same day to get rid of the soap. I called the number posted for when there are problems, and no one returned my call, nor was I refunded the first car wash which came up to $11.88. Never had a problem until now. When you own a business, you have to monitor it, give credence to your clients like me who can prove what happened, track complaints, etc. You have lost a client.

I have been a loyal customer for years and never had a complaint. However,the last 2 times I was…read morethere, the hot wax cycle never discharged wax. Both times it was the second bay from the left. Thank you.

Horrible customer service. Got turned away for some rust on our vehicle, no apology, swearing…read moreabout how he didnt want to wash "this f***ing thing". Almost had us rear end someone because he was waving us up and not paying attention. Now I remember why I don't ever give my money to them. If I could give 0 stars I would.

After 18 years of using this car wash, including buying gift books for family stocking stuffers,…read moreall of a sudden we can't go through because of our hitch. Okay...so we go through the touchless "car wash", but it didn't WASH! I went to discuss it with the attendants and was told, "It is only squirting water on your car". I took pictures...the car was still dirty. I asked why they take money for a car "WASH" when it doesn't wash. (BTW: Definition of "wash" is "to cleanse", "to remove dirt"). They did not offer to send me through again...nothing. I went back to speak to the manager who demonstrated why their employees have no ability to remedy a complaint. Their customer service is terrible and we will not go back again. I also wouldn't let my kids work for them because people get mad when they don't get what they paid for and I wouldn't want my kids to get the brunt of that anger. Very sad as we try to support local.

The team at the Altamont Avenue location deserve a lot of credit for their attention to detail and…read morethe extra effort they put into pre-cleaning your car before it enters the automated process. My truck (day after first significant snow) had salt, dirt and ice buildup on it .. the guys spent extra time to power spray the ice/salt/dirt. By the time I got thru the car wash it was almost completely gone .. and it was only 27 degrees. Great job guys!!

Took advantage of the nice fall weather today to get the Lexus washed…read more Courteous and hard working staff. Paid $14. for exterior and $14. for interior. The exterior wash was very good as usual. Tip: Happy to tip $20. for efficient and thorough cleaning of interior. Interior: It was my first time to have the interior cleaned. WOW! Three workers did a great job-- Dried exterior. Wiped inside of windows. Cleaned inside of windshield which needed it! Cleaned dashboard. Wiped down inside of doors. Vacuumed under floor pads front and back. Vacuumed mats. Removed two boxes from trunk, removed fitted floor mat and vacuumed thoroughly. I declined air freshener because of allergies. There is a clean enclosed waiting room next to work area where you can view the cleaning.

I had my car washed there a few days ago. When I arrived home, I noticed that my chrome strip on…read morethe rear quarter panel was missing. I called the Colonie facility and asked Alberta, an assistant manager, if she could find my strip as things were very quiet while I was there. She asked for some info from me and said she'll call me back. Thankfully, she called very quickly and said that she found it and it was in good condition! I returned to retrieve my item and a team member offered to put the strip on my car! I could have done it myself as it's a simple fix but he offered and he was very nice to do so. I tipped him and he appreciated it. A big relief for me as it was from an older model car and a replacement for my car would have been an effort! I didn't get the young man's name but he was just as helpful as Alberta! Super service!

The Latham location is much friendlier and helpful. This location seems to be staffed with some…read moreterrible unhappy people. Geeze!

I have been a customer for many years and the service has always been and still is the best. Kudos…read moreto Sandra, Scott, Walter, Dan and the rest of the staff!

I've been going to Broadway for 10 years now. They are honest good people that recommend what's…read morebest for my vehicles. I would recommend Broadway to anyone frustrated with their current dealer or mechanic. The service is professional, timely and at a good value. Ron Crowley