I think many medical offices, including imaging centers, receive more negative reviews than they…read moredeserve. Patients tend to leave reviews when they've had bad experiences and not when they have good ones - perhaps because we are already stressed. Personally, I had a great experience here. The staff were friendly, caring and reassuring. Most importantly , the results of my scans were posted within 24 hours both times I had to go. Isn't that what matters most?

My doctor made a specific request for an exam and the radiologist skimmed over the area. When I…read morecalled the it I was told that the doctor has to call and make a request before the radiologist would review the findings. GIANT waste of money.

Nice and clean facilities with friendly staff. There are 2…read moreentrances, one from the parking garage and one from the street. You can use both entrances, but if you use the parking garage, you have to ring the bell so they let you in. The have a snacks and coffee counter for you to raid when you are done with whatever it is you need. I had imaging with contrast, and so I wasn't supposed to eat before my appointment. I had a coffee and a snack before I left and a little bottle of water. When I had to come back to bring my imaging disc to my referring doctor, it was just a quick call and it was ready for me by the time I came to pick it up on my way,which was about 20 minutes! I am a DCC fan, so it was so cool to see a DCC name in the CT scan room (although unfortunate that she had to get a scan!) Whenever they have athletes in,they can sign the wall. I thought it was neat.

This is my third time to visit Blue Star Imaging at the Star. The first two times were over 3 years…read moreago. Just like three years ago, the whole process was streamlined and quick. This time, I arrived more than 30 minutes early. At intake I was presented with a few forms to review and sign as well as the expected out-of-pocket expense. They took me back for my imaging after maybe a 5-minute wait in the reception area. I actually was out of there BEFORE my original appointment time! Technicians and staff were friendly and efficient. Overall, a very pleasant experience if you're in need of medical imaging. I highly recommend them.

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

Oh my gosh, this place is amazing. Got my appointment walked in within two minutes. They had me…read moreback. I laid down. The gentleman, shook my hand and introduced himself and told me what he was going to do. He really cared. It was just such a high-quality place the Type of Care this place gives you is amazing and then to get your results and they go through it with a fine tooth comb and they tell you about each part of it and give you diagrams to touch and learn about what's going on highly recommend this place. I will definitely be going back here. they really care and take care of you.

Keeping my review very simple the team was very courteous and professional. Additionally the…read moreoverall service received was wonderful

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

Dr Sheena Black did an excellent job on fixing my nagging hip issues, I was walking again just days…read moreafter surgery and she has a great bedside manner to go with her arthroscope skills Very highly recommended, and the rest of the surgical staff at this location were very nice and professional in helping me through the surgery

My wife had a partial knee replacement done with Dr. Khalid Yousuf. He is an outstanding surgeon,…read moreand did a fantastic job! I had researched several knee surgeons, and Dr. Yousuf had the best overall ratings in the Prosper/Frisco/McKinney area. My wife had a spinal fusion performed a few years ago, with a horrible experience. We had our concerns about knee surgery, and resulting pain/pain management due to the problems she incurred with the spinal fusion. Dr. Yousuf's protocol is great for managing the pain. He was careful with the surgery itself and any damage to tissue. In addition, he had a ON-Q pain ball installed, which made a dramatic difference to the level of pain. In fact, my wife was up walking the day of surgery, and walked a quarter mile. The icing equipment he prescribed is awesome as well. I would highly recommend Dr. Yousuf, and I also plan to use him for my own knee replacement when its time. He has my complete confidence. Nicely Done Dr. Yousuf!!!

I have been to Urgent Care at the Star in Frisco on three different occasions. I met with two…read moredifferent doctors and had a conversation with the receptionist. All three persons showed no empathy or compassion for my medical emergency. They offered no help. I'm not sure why I went back two more times. I suppose I hoped each visit would be better. Each visit worsened. Perhaps I thought my experiences would improve as all of my primary physicians are located at the BS and W Medical Center at the Star and they are five-star, top shelf, physicians. Urgent Care at the Star is simply sad. Each time, I left feeling dehumanized. Jim B.

I went on Memorial Day and felt that the doctor was rude and condescending. When I asked what I…read moreshould avoid after the treatment, he replied, 'You should pay your taxes.

Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

Five stars! I've had two CT scans here - one with contrast and one without. Both were good…read moreexperiences. I had the same technician both times; I really wish I could remember her name. She was so kind, empathetic, did a great job of explaining what to expect and making sure I was comfortable. Hopefully I won't need more scans but, if I do, I'll ask my doc to refer me here.

I'm 42 years old and received my 2nd exam here. After my visit, they requested me to come back in…read morefor a second look on my left breast. I scheduled immediately and the exam that received was EXCRUCIATING!! The tech smashed my breast so hard that I screamed immediately and advised that it was hurting several times and began to cry. The tech then advised to just be still and hold my breath to take the photo. I have never felt that type of pain during any scam & will NEVER be back. They advised that all was well with my left breast but, I'm still suffering from the aftermath a whole month later.

This location is easy to find off Parker & has a large parking area. I've been here a few times and…read moreI'm always impressed on how patient and helpful the girls working here are. You fill out a questionnaire on an iPad before you go to the small waiting room. The changing rooms are clean and have inspiring messages on the walls. They have small lockers to put your shirt in but no loks so don't leave anything of value in them. Most times your appt time is the actual time you are seen-one time they had a machine malfunction so wait was longer but they did come in an explain the issue which I appreciated. The woman running the machines are friendly and kind. It isn't the most comfortable experience so their attitude helps make it bareable. I got my results in 24 hours.