Summary: I *recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS read more

No waiting. Organized staff. Larger bore MRI machine. Knowledgeable and accommodating & friendly staff. Fast results.

Five stars! I've had two CT scans here - one with contrast and one without. Both were good experiences. I had the same technician both times; I really wish I could remember her name. She was so kind, empathetic, did a great job of explaining what to expect and making sure I was comfortable. Hopefully I won't need more scans but, if I do, I'll ask my doc to refer me here. read more

Extremely professional establishment. I was seen last minute for a test ordered by my doctor and the staff made the entire process comfortable and easy. Thank you to the lab technicians for the warm blankets as I awaited testing. read more

The staff of this place is so disrespectful my experience here was really bad they were so rude the didn't even acknowledge me they didn't even know what my doctor ordered and were confused the entire time and the way they were talking to me was so rude and unprofessional read more

I highly recommend Envision Imaging of Plano. Went in Sunday afternoon for an MRI. Was greeted by the front desk receptionist Diane V. Such a lovely lady Then Amanda C helped with the MRI. Amanda explained everything very thorough and was so pleasant and helped the whole time with the MRI. I will be back and again highly recommend. Envision Imaging of Plano Thank you for hiring friendly and nice and Happy personnel. Carol Martinez read more

02-28-24 -- I recently had blood drawn at Envision Imaging of Plano prior to having an MRI done with contrast. All of the staff was friendly, professional, and prompt. The phlebotomist, who is from Ghana, was very good. I barely felt a thing! One thing to mention is that the patient should be told something along the lines of... this process will be a LOT louder than other MRIs you've had done previously so they won't be startled once it begins. read more

Envision Imaging of Plano - Radiologists Near Me - Plano, Texas

I've unfortunately had to get X-rays here twice. Both times I was greeted by friendly staff and promptly checked in. My sessions for xray were also conducted by very nice and friendly staff. It's clean and well maintained what more do you need? Oh yes, and if you didn't get your coffee yet they have a Keurig with creamers and sugar as well as a few tea options! read more

Different tests are performed here! They are on time and very friendly! I love going here. I had a CT scan done and I was in & out in 15 min! read more

THIS IS THE PLACE! I wish we had come here first! My sweet hubs has significant claustrophobic issues. Previously, he was unable to finish two different MRI sessions at another imaging company. He was only able to complete a few minutes of the 30 minute sessions. After these two failed attempts, we were directed to Envision Imaging of Plano by a family friend. This was a game changer for him. This professional staff guided him through the process. They asked questions and wanted to know what they could do to make the procedure more comfortable for him. Their state-of-the-art equipment designed with a shorter tube and a larger bore, allowed for a much more comfortable position and shorter time in the tube. This was an unexpected bonus! Envision Imaging took great care of us and I would highly recommend them to anyone needing an MRI. read more

7-13-2023 I chose this location for an X-ray. My Doctor sent over the order, I called the next day to schedule the appointment it was so easy, they had several available options within the next few days. They texted the appointment confirmation and it included a link for screening and registration. Complete the registration before your appointment for a smoother check in process. The office is on the 1st floor, there are signs directing you down the hall to the office. I arrived early and Amanda at the front desk couldn't be nicer, check in was quick, helps to do the registration before you arrive. The wait was short, technician called me back, he went over the order and I was done with the actual X-rays in less than 15 minutes. I was out of the office and back in my car before my appointment time. They are extremely efficient here, If needed I would 100% use this facility again. read more

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I had an appointment, as I sat new customers checked in and went back. After 45 minutes, I went to the desk. They were not sure why I wasn't called back. No apology or explanation. I rescheduled. read more

Always great care - took my wife yesterday for an urgent ultrasound sound and the tech, Ann was tremendous-

This place is amazing!! Highly professional! Alejandra and Marlon were super helpful with every part of my appointment! They exceeded my expectations and beyond! They are amazing! Marlon went above and beyond and helped me wrap my foot back up to! Will return if I need them! Highly Recommend!!! read more

Today I had a CT that was performed by Erin (sp), He was so professional and explained everything. I highly recommend him. His assistant, was never rude but did not give that warm and fuzzy attention. But he was professional. Thank you Erin! I did call back and asked that Tabitha ask at their convenience what the pillow was called that was so comfortable under my knees for the exam. She did it right then! So appreciated! She was very happy to do so!!! Erin even provided the product number. In addition, I am sure it was Amanda who handled my billing and paperwork, she was also outstanding. There is nothing less than stellar at that location and it is so convenient for me! Thanks everyone! read more

Great service and fair price. Staff and front desk very cordial. Scheduling was a breeze and friendly staff

Envision's Front Desk team, Tabitha and Cristin, were very professional, courteous, friendly and helpful. iMaps took me to the wrong entrance and level of the building and Tabitha patiently guided me by phone to the proper entry. Their waiting room is more Zen Coffee House than medical, with actually good self-serve coffee, tea & cocoa choices (there was even a variety of creamers and sweeteners). Andy, the CT tech, was professional, knowledgeable and helpful. I noticed that some reviews complained about the cost. Cost for imaging, especially MRI and CT scans, is expensive. Insurance coverage is often what determines the patient's bottom line. My CT was $125 through my Medicare advantage plan and a friend's with different insurance was much higher. read more

Friendly and professional staff, clean and comfortable place. I didn't wait a minute. Great service.

I've had some bad luck with picking medical care over the last few years. Envision Imaging changed that for me! From the scheduling of the appointment to the check in to the x-rays to the MRI, everything worked perfectly. Lyn is awesome. She explained the process to me and we chatted for a bit. She is excellent at her position, give this woman a raise! I was told to call the next day to get the reports and links to the MRI. I called. I was lucky enough to get Tabitha (I spelled it right!) on the phone. She is another excellent employee of yours. She did everything she said she would do! This is another woman who deserves a raise! I can't express how wonderful it was to go through Envision Imaging. From the beginning to the end, you will not go wrong using them! They do what they say they will do. They help you through the entire process and leave no questions unanswered. I will always refer them from here on out for any imaging you may need, go to Envision Imaging, you will be grateful you did!! read more

Went in on a Wednesday evening around 5pm to have 2 xrays related to a VA claim. The doctor had mistakenly put right instead of left for the wrist to be examined. The folks at Envision said they were unable to change the order without a new authorization or verbal request from the doctor. Fair enough. They said they would call the office and let me know when they had the authorization. The next day, after not hearing from Envision, I called them to ask about the change to the authorization. I was told that they had spoken with the physician that morning, and I could come in anytime to get the correct area X-rayed. Why didn't they call me to let me know this? A few days later I was intending to go in for my X-ray. I called again just to make sure that everything was ok. To my surprise, I was told that there was no authorization on file for me, but they would try to reach the doctor's office and would call me back. I walked into Envision about 30 minutes later to find that no one had called the doctor's office, and they had no idea what had happened to my authorization. At this point the manager became involved. She called the doctor's office and said that no doctor was in that day who could provide verbal authorization for my X-ray. She then told me that they could just make the change to the form and have me re-sign and date the authorization form. Why wasn't this offered as a solution the first time I came in for my X-ray? There is a lack of professionalism in this Plano location. The workers obviously do not know the rules and regulations, and cannot be relied upon to do even simple tasks like calling a doctor and following up with a patient. I was extremely dissatisfied with my experience at Envision. read more

Quite possibly the worst check in experience as far as staff demeanor, attitude and actions. When I called to say I was in parking lot, she asked in a rude tone if I had my orders, this is after I made the appointment in response to them calling me stating they had orders from my doctor, when I said I did she was short and said come in rudely. Then when I entered she basically yelled for me to come to her window, and demanded the orders, and when I tried to conversationally explain they should have them she cut me off and said they don't and again I tried to continue to say you called me to schedule based on receiving order, and she cut me off again. Again, it wasn't important, I had the orders, but I was alerting her nicely to a possible mistake in records on their end. Note the waiting room was empty, so this wasn't a "busy" issue, and she could have said all that nicely but was snippy and abrupt. Then snatched orders from my hand, shoved a clipboard at me to sign a bunch of papers, again I said I filled this out online and she said in a rude tone that I had to do it again. Then snatched my card, ran it then basically threw it back to me and it didn't go through she snatched it back again and snatched back the paperwork. Then I went back for scan and was told I was wearing wrong type of pants. No one told me what to wear when I scheduled and staff was nice about it, but it was still an awkward moment being told I had to pull down my pants for scan vs being advised at scheduling that I should wear a certain type of clothing. I've used this facility numerous times and never had this kind of rudeness at check in or during scans. In fact the staff on scheduling, check in and scans are always extremely pleasant and welcoming. But one bad employee ruins the entire experience, I'm not sure if this was just her personality or if she had a bad day and took it out on me. I'm sure my response was not as nice as it could have been either but I'm the patient. I'm here because I'm not well and need medical attention and to have the front desk staff be snippy and unwelcoming is not appropriate for the situation. I have a choice on the facility I use for imaging. I also get scans often due to autoimmune issues. I will think strongly next time before scheduling with Envision Imaging in Plano Tx. read more

Great customer service, the wait wasn't long and the technician was super nice.

Not sure about other patient issues but everything was quick and easy for me today. First time in. Quick in and out. The staff were very friendly and quick. If anything changes I'll update my review. There was a guy after me that came in for an 830 appt and was told he was scheduled for 10. He had to reschedule. So maybe others have had similar issues, but it was fine for me so far. read more

This has to be one of the most unprofessional medical environments I've ever been to. What I can't stand as a consumer/patient is when staff stands around the front desk chatting, laughing, and completely ignoring the patients ready for their appointments or waiting to be attended. This happened here. Not only that, but their version of casual Friday is definitely something I'm not accustomed to. Since when are baggy pants, backwards hats and oversized shirts acceptable? I also feel that the techs were not that great. My mom was mistreated and I'm horrified this place is still in operation. read more

Their MRI is quite small, no way my shoulders would fit, I even tried to fold my body in half. The company knows this location only has the small machines and I was told the other ones have larger machines, but only after trying to stuff me into the machine. I'm 5'10" with wide shoulders, but the person booking me could have asked my size, but it's company policy to just try and stuff you in and see. I took time off work to be there and wasted my time and trip over there. They could have just booked me at the other location. They knew my height and weight. read more

You cut the wrong CD for my biopsy now I'm being delayed for a week. A stage IV cancer patient doesn't have this kind of time to wait. I had to make a special trip and drive 40 miles for the WRONG CD. read more

Everyone at the office was very nice and very informative. Everything was very well organized and had me in and out of there quickly, yet I didn't feel rushed. read more

I found the staff very helpful and respectful. Will use them for all future testing.

I have a family history of breast cancer & been told to have an annual MRI. But, my last MRI was over a year & a half ago, because I'd been hospitalized 6 months ago due to kidney failure. 2 weeks ago, my nephrologist finally okayed my MRI, but specified 'no contrast' because my Creatine levels are still high & my Egfr is still low. I called my PCP & asked them for the referral I needed. My PCP put the order in for the MRI, 'no contrast'. When I was asked where I wanted to go, I requested Envision. Besides them being on my insurance, I'd recently had a sonogram at the Envision in McKinney & was so impressed with them. It was my first time using them. The staff was wonderful. The rooms were spotless. The wait was less than 5 minutes. It was one of the best experiences I've had when going for diagnostic imaging. But, the McKinney location doesn't do MRI's. I was told Plano was the closest location & I said that was fine. Envision called within a few hours to schedule my appt. We had almost everything done, but I decided to double check & make sure the order was 'no contrast'. I was told no, it wasn't. The order was for 'with & without contrast'. I asked if I could tell them 'no contrast' when I got there, but was told I'd need a new order. I called my PCP again. They looked up the order & said they had requested 'no contrast'. I called Envision back & was told the Plano office had changed my order. That the Radiologist at Plano will only do MRI's 'with & without contrast'. The only exception made is if there was a ruptured breast implant. I explained why I couldn't have contrast. I have chronic kidney disease. I'd just been in the hospital 6 months ago. The scheduler suggested my PCP put in a new order for 'no contrast' & to explain why. I spoke with my PCP's office again. Told them the what & why. My doctor got involved this time & another order was put through, specifying that due to kidney disease, I could only do 'no contrast'. A few days later, Envision left a vmail to schedule my appt. I called & spoke with Angela. (She was absolutely wonderful). We started scheduling, but I decided to ask if this MRI would be 'no contrast'? She looked at my order & it was 'with & without contrast'. Seriously? I explained my situation. Including my hospitalization just 6 months ago due to kidney failure. How I was told I came very close to dying. How my Nephrologist wouldn't allow my MRI until my numbers improved. I explained all of this to Angela. Angela checked the documented notes in the computer & it was all there. Everything was well documented. The problem wasn't people not doing their job. So, what was the problem? Angela was excellent. She asked if it was okay for her to call the Plano office. She wanted to explain my situation. I told her I couldn't hold, but I'd call her back. I didn't need to call her, Angela called me within 15 minutes. Once again, the Radiologist wouldn't follow my order. The only MRI's that were done with 'no contrast' is if there was a ruptured breast implant. Angela tried to calm me by letting me know that they use a contrast that is 'safer' than the contrast used for CT's. This contrast is so safe, they don't even need to check my Creatine. Seriously? My husband has spent over 25 years working with Interventional Radiologists. He was in the labs, where contrast was used daily. He was astounded with my latest news. Just like me, he couldn't believe the radiologist was overriding my order & how it was written. Just like me, he was shocked that they were trying to sell me on a 'safer alternative' to CT contrast. I wasn't having a CT, so bringing that up was ridiculous. He said that unless they were using CO2, there is no guarantee of the safety on my kidneys. Angela never mentioned CO2 & honestly, I wasn't calling back. I wonder if this was the radiologists mother, daughter or any female loved one, would they be comfortable chancing that persons kidneys? If the radiologist had brought their loved one to the ER because their numbers were off the chart, would they be comfortable taking chances? If they were told to get their loved one to an ER & do it ASAP because of an incredibly high chance of death, would they be comfortable taking chances? If the radiologist waited with their loved one, while praying they got them there in time. While waiting to see if their numbers got better. While waiting to see if dialysis would be needed for the rest of their life. While waiting to see if they'd need one or both kidneys transplanted because both had shut down. While waiting to see if their loved one would be walking out of the hospital with them or if they'd be walking out alone, to plan a funeral. While waiting for answers to these questions just 6 months ago, would the radiologist be comfortable taking that chance with a 'safer' contrast? Or would the radiologist do as we did & request 'no contrast'? I booked my MRI somewhere else. read more

Saturday scheduling is extremely convenient. The entire staff is excellent, polite and efficient. Appointment was right on time and the estimated time that I would be in the office was spot on...In and out as scheduled... read more

This is a tough review to give. Most of the people I've encountered here are very friendly and helpful. But, they are the MOST disorganized office I've ever been to, for anything! I give them 5 stars for attitude but 1 star for being organized and keeping track of patients. I first asked for sedation and was told everything was in place. I emailed my prescription for MRI and it was lost by the following day and I needed to reschedule. After arriving at my new appointment time 4 days later, I was told the MRI cannot proceed because I asked for sedation and my insurance requires someone to be there. No one is there at 6pm to support this and they didn't discover this until I had just arrived for my appointment. I didn't get excited, mistakes happen, and I laughed and we rescheduled it again, for a week later. At their request, I stayed to finish up the paperwork before leaving so that it would be ready for the following Monday appt. When I got to the appt., guess what? Paperwork lost again!! I don't mind mistakes, but when they happen over and over again, something isn't right and needs to be addressed. It becomes very annoying to deal with people that make you repeat the same steps again and again and can't be organized. I completed the paperwork again and they gave me a QT giftcard for the trouble. Jessie was assigned to help me through the MRI process and he was just great! He's a mountain of a black guy and as kind and patient as he can be. But, I had problems with their machine and the process for locking me down to the table is a little restrictive.. a LOT restrictive. I needed a high-contrast cervical and lumbar MRI and they had to put a cage around my neck and head, and then lock this cage and my head down to the table. You are locked down! Further, they raise you and put you into this tiny tube that is half the size of other MRIs I've done. So, unless you are Ok with the feeling of being restricted and lowered in a well just about the size of your body, then having your head locked down to the table so you can't move, I suggest you investigate and talk to your doctor about what is really required. I've had 5 previous MRIs. But, since I must have this done in a high-contrast machine, I'm going to have to pay a surgery center fee to have it done at the hospital. I couldn't manage their tiny machines. I want to thank the people who were helpful and kind! Please fix your process! read more

Prompt (less waiting room time), courteous (professional and pleasant technician) , and efficient (in and out in reasonable time).

My experience here was quick, easy, and with friendly interactions with each employee I've had contact with. My appointment was exactly on time (when does that happen?!) and was perfectly smooth. read more

My experience from start to finish was wonderful. The women who scheduled me and checked me into the facility were super friendly and professional. My technician was awesome. He was very friendly and kept me informed every step of the process. I knew exactly what was going to happen which put me at ease. He also answered all my questions. Overall it was a pleasant experience. read more

If I could give less than a star, I would. These people are so dishonest and unethical, it is disgusting. I had full worldwide insurance in 2015, and I had an MRI done at Envision in Plano. I had already paid my deductible for the year, but when I arrived, they said there was a 'separate deductible only for MRI's'. This seemed doubtful, but I paid the $300 so I could get my MRI. When I contacted my insurance company, they said what Envision said was false. A man after me argued with the receptionist and his 'deductible' was cut in half right there. I sent the information from my insurance company to the business manager at Envision, and I spoke with her, but she refused to budge, then billed me for MORE. These people are awful - AVOID THEM! read more

I do not like giving bad reviews but I was not treated the way I would think. My doctor ordered a test 2 weeks prior to my appointment, I filled out all the paperwork and came to the place 15 min early and they said they did not have my paperwork. My concern is the professionalism to inform the patient prior to coming at 7am that there is paperwork missing from my doctor. With COVID I would think that with patients actually coming to doctors offices you would want to make sure all paperwork is 100% prior to them arriving for their appointment. Disappointing read more

Front desk staff is not helpful or friendly. They are unprofessional and spent the majority of their time complaining about their job and other coworkers. Hy read more

I was able to get in for a 9pm the same day even though the MRI was not ordered until close to 6 pm. They followed up with me very quickly and made sure that I knew how to get to the center. Apparently, the technician was running ahead of schedule, so they called me giving me the option of coming earlier if i wanted, which i did. The process in the center went smoothly. Both the front desk staff person and the tech were efficient and cordial. They called my doctor with the results that night. All in all, a good experience. read more

Great service from check in until leaving the premises. Caring and professional x ray technician. A pleasant experience.

The front desk personnel lacked normal hospitality required for handling people who might have medical concerns, pain or trepidation. Equipment seemed well maintained and the area was clean. Nothing really stood out about the process, except there was a discrepancy between co-pay, one was quoted over the phone before appointment was set and a different, higher one was quoted upon check-in. read more