Not sure what happened to my first review but will submit again. I upgraded my phone several months…read moreago and the process went very well. However the person I dealt with told me to purchase a warranty which I told him I didn't want. He said after 3 months I can cancel and they will return the money I paid. Said it was their way of giving a warranty. After 3 months I called to cancel the protection and get my 3 months refunded. The person said they never told me that and when I said they absolutely did they called me a liar. Will NEVER go to this store again

This store is exceptional for customer service, knowledge, and simple kindness. After two awful…read moreexperiences with my local affiliates in Loudoun County, Virginia earlier that day, I stopped into this store on a whim on my way to the Allentown area because my phone simply no longer worked and I had family things going on that required me to stay in touch. The two staff members couldn't have been more helpful and pleasant, and during my time there I watched them gracefully take care of a number of folks who walked in seeking help. I appreciate their efficiency and service orientation and wish I could transplant them to be my local store.

We have had two good experiences with Freedom Wireless. When we moved into our house, we had a…read morescheduled appointment for Christmas Eve. I told them that we could reschedule after the holiday. Much to our surprise, their technician came out and did a wonderful job. Our second was when Larry recommended a new service that was less expensive and had more options. Good stuff going on at Freedom Wireless.

I am so completely unhappy with Dish Network. I watch very little TV, but the 2 shows I do watch,…read moreor used to watch, I now have to pay to watch on iTunes. After DROPPING AMC, Sundance and IFC some time back, I've been waiting patiently for Dish to come to some sort of ageement so its customers would be able to get these channels back. Apparently they have PERMANENTLY dropped these channels. The neighborhood that my family lives in cannot get any other service. We are locked into Dish if we want cable or satellite. So now I am going to have to pay to watch Walking Dead. I just paid to watch Breaking Bad as well. Replacing these channels with others that do not even come close to measuring up is unacceptable. I will not only NOT recommend Dish network to any of my friends or colleagues, but when we move I will NEVER return as a Dish customer. I WILL ALSO BE DEDUCTING THE COST OF HAVING TO DOWNLOAD THESE TWO SHOWS BECAUSE OF THIS DECISION. Greedy, corporate nonsense makes me sick. I have been paying for your service for a long time and to have these AWARD WINNING shows unavailable to me because of this greed is absurd and shows just how little Dish cares about its customers. Petitions have been sent to you, complaints filed, thousands of phone calls expressing the need for these channels to return, but obviously money talks and is more important to Dish than customer satisfaction.

I was recently in the Lemoyne location -- and couldn't be happier with the service received from…read moreboth Anferny and Denzel. I am not as tech savvy as I wish I was, but they were both extremely helpful, and treated me with kindness, which is almost nonexistent in today's rushed world. Thank goodness for young people who DO care if provide the service that some of us really need -- I will be back, again and again. THANK YOU. I'm sorry that it took me a week to get this done.

Zyaire was amazing, even though he was dealing with multiple customers at the same time he gave us…read morethe time and assistance we each needed. No one felt rushed. He was extremely friendly, professional and helpful.

A few months ago I ventured out to this Verizon store in Mount Joy, PA to add a line. I have been a…read moreVerizon customer for over 20 years. I was able to get the new line and free phone promotion. Fast forward to last week, I get an email from Verizon telling me my free phone promotion had been removed. So I head back up to this Verizon store where I found the very amiable Chad eager to help. Unfortunately I could not pull up the email. After going back home I returned again, and Chad along with manager Jason were on the job to resolve this situation. Now they weren't going to get any new business from me. I already have Verizon everything. Still Chad got someone on the phone who I wrongly worried would just give a run around, but no. She and Chad resolved the issue and got the promotion reapplied to my account. Now this had the potential to cost me over $800 dollars that I would be on the hook for. Chad got it fixed, and Jason, who recalled when I first purchased the new line, knew exactly what promotion I had been offered. I was so relieved and convinced that if Chad had not gotten onto this problem and known exactly who to contact I would have been dealing with this for months. So bottom line, if you are looking at Verizon for your tech needs, and you are near Mount Joy, I highly recommend you let Chad and Jason hook you up. They have the knowledge and desire to get you whatever it is you need and the most advantageous service. Hard to find today when so many people are competing for your business. Highly recommend!!

Where to start...! There is one employee at this store who has a big attitude problem. I have been…read morethere alone several times and he was curt and unhelpful. On top of that, he changed our plan so we were paying significantly more (commission is apparently more important than treating the customer right). So my husband and I went in several times to fix it. This employee was polite to my husband and extremely rude and dismissive to me. It wasn't just one time, either--we tried to get our account fixed several times and it was the same behavior. "Nice" to him, ignorant to me. We ended up making the half hour drive to the Columbia store where a district manager got our account straightened up no problem. My advice to anyone, especially women is--don't go the Mount Joy location unless you want to experience misogyny!