I had already canceled my service. You walk in the store and they make you wait forever just to…read moreturn your equipment back in. So frustrating and waste of time. I left for a reason and they need to have someone there just to do equipment returns!

I am a disabled senior citizen of the United States of America and xfinity needs some kind of…read moreoverlord to make them be right by their customers and stop lying to them on a daily basis keeping customers on hold or online for 6 hours every day 3 days in a row with no resolution is ridiculous if you can understand what they're saying because their English is less than somebody needs to do something about it I am going to contact my senator and my Congressman and file a legal complaint against xfinity with the Better Business Bureau They need an overhaul xfinity sucks do not use them

Save yourself a headache and go with a different provider. I've been a customer for well over 5…read moreyears. Feels like almost every month my internet is down for a day or two.

We started with Windstream back in 2020 for $68.02 / month. Now we are paying 148.00 for the same…read more200 megabytes. The customer loyalty woman openly admitted the doing price hikes twice a year. The competitors are currently offering 5 gigs for less than $100 / month. There is no phone call to warn you or an official statement that they are changing the agreed-upon price. The change is just on your bill. If you have a third party handling your accounting, you will NEVER know it's happening. The company is run by total thieves.

Really good experience with Reggie, Oscar and the lady manager. We traded in 4 iPhone 13 to 4…read moreiPhone 17 pro max. There were issues with the computer that took hours but these guys bent over backwards trying to make it right with inconvenience credits. Would recommend anyone willing to switch carriers stop by here.

On last Thursday I was locked out of my iPhone - I went to the apple store and they me I needed a…read moresim card to gain access to my phone. I went over to the Verizon store and was greeting by Reggie. Reggie was jovial, knowledgeable, and very patient. I went back to apple and they still could not fix it - the following day I went back to Verizon and luckily got Reggie again! He literally sat with me, called apple support on his work phone and walked me through the steps per apple support instructions. Reggie is a gem! and Verizon is lucky to have someone so good at what they do! He makes customer service seem effortless! 10 stars!!!!!!!

After hurricane Harvey, we needed new service because the previous carrier (coughATTcough) wasn't…read morecutting it plus we had other issues. We were surprised this location was open but grateful for it. Our rep was patient with our questions and concerns. We had a couple of hiccups with getting our service started due to congestion of their program, which wasn't at any fault of his. Our rep powered through and manage to get our lines working perfectly. We are grateful for all the effort he put in for us to make sure we are happy with his service.

Great service! The worker bilal helped me with my phone and was very calm and patient. Would…read morerecommend him for any service!

Really against Xfinity as poor service due to their outside equipment and one again charged 100…read moredollars fir two techs telling me an outside tech needed. In the past they always cancel. They want to charge me $80 to cancel the contract. My TV audio fades and cuts out as does internet as defective tower in my back yard. They even tried to blame a disabled seventy year old woman for tampering with the outside box on the property line!!!!!!! Yes they will cancel multiple times and try to charge me to look at their equipment on the easement. At this point in time and over another hour on their chat will g to pay $80 to cancel but the service has never been working well!!

Terrible service patchy internet and working from home these days it frustrates the hell out of me…read more CS always states there's an outage somewhere..... I'm definitely switching 2300 a year your customers deserve to get there monies worth

Spent 35 years in service industry----without question worst company I have ever had the punishment…read moreto work with. Never get it right. I basically had to use them in the rural area I was at. Data limits, poor signal, terrible customer service, expensive, service calls take forever.....get the picture. You will be better off using pigeons and smoke signals than to do business with this company. Whenever I had to call them I knew it was going to ruin my day because it was so frustrating. Run away!,,

DO NOT SIGN UP FOR HUGHESNET!! On 6/5/2026, I contacted Hughesnet to immediately cancel my…read moreservice. I was advised that date that my service would be terminated. When I inquired about the amount that I owed that date, customer service rep Joe did not tell me that they would continue to bill me for the balance of the billing cycle (5/19/26 to 6/19/26). At that time there were 14 days left to the billing cycle, which equates to approximately $70.00. They are refusing to refund the money despite the fact that there was no early termination to my contract. Rather, I had auto billing and since they bill you a month in advance for your service, they already had my money and now they are refusing to refund the difference, effectively stealing from me since I received no services since 6/5/2026. They did not cancel me when I asked for the cancellation. They charged me for NOTHING. The customer service representatives even acknowledged that I used zero data after 6/5/26 yet REFUSED to refund the 14 days, instead kept the money for their business. No wonder they are losing customers in droves. Zero stars.