Really good experience with Reggie, Oscar and the lady manager. We traded in 4 iPhone 13 to 4 iPhone 17 pro max. There were issues with the computer that took hours but these guys bent over backwards trying to make it right with inconvenience credits. Would recommend anyone willing to switch carriers stop by here. read more

Sales reps consistently try to overcharge. Mine added a charge I repeatedly said I didn't want and then, surprise!, he couldn't remove the extra charge. Also, service is incredibly slow. Verizon is more and more scammy everyday and this store epitomizes that. read more

I had an amazing experience with a Verizon's rep, Elgin. He was so helpful, friendly, and eager to truly help me . My phone would not charge. I was on my way to visit a hospice friend when I realized my phone was completely dead and could not hold a charge as you can imagine I came in the store flustered. Elgin was patient, helpful and professional. Please tell Elgin thank you!! read more

Have people trained and authorized to handle simple account issues in the store. I mailed in two unopened brand new phones in May. It is now August and I still have not received a reimbursement. Called customer service 4 times, escalated issue twice, still no reimbursement. Verizon store employees and managers say their hands are tied and they can't help. Verizon customer service says they will continue to escalate, but still no money has been returned. Verizon has both new iPhones, and they have my $2000. I'm currently on the phone with a supervisor who says she will escalate this to her 2nd tier. Now she says she'll go all the way to escalate it to the 3rd tier...how many bureaucratic levels do they need just to give a simple refund. Verizon has great cell service, but so do other companies. Go elsewhere. read more

My mom had an issue with her phone. Took it to this location and the staff was very helpful, professional. Glad we came to this location. Thank You read more

I had to switch to T-Mobile from VZW a while ago bc where I moved to has poor VZW coverage. But I called into this store bc I needed an old VZW bill of mine emailed to me. For this simple task, and even though they still had all my info and email address on file, they have me a HUGE runaround... I have to call customer service, I have to get my father added to the account by calling customer service (which I tried, but customer service wouldn't do that), they can't print, they can't do this, they can't do that. I was like "Why can't you just "print to PDF" and email it to my email address that you have on file? They had no answer. I doubt they know what "print to PDF" means. After both my father and I wasting an hour each in person and on the phone respectively, we still could not get this simple task done. The bureaucrats erected one obstacle after another, and got some sort of "victory" by making our lives difficult, instead of helping us. For a company that is supposed to have good customer service, my experience here was the opposite. Poor job guys. I'm glad I'm with T-Mobile. read more

I have no idea what the bad reviews are about. There was a bit of confusion when we got there since the door is locked for security reasons, they have to buzz you in (they could use a bigger sign saying simply"Ring Bell"). But we were quickly noticed and were let in without ringing the bell. I got acknowledged as soon as I got in the door and was quickly attended to as soon as an agent came free. The location was busy and everyone being attended to looked relaxed and I didn't have to wait long. Stro was the agent helping me. I had an outdated plan and was looking for a change. Stro was very thorough, incredibly knowledgeable, and patient about discussing the plans, their features, and their benefits. He showed me the comparisons between my old plan and the plans Verizon currently offers. I was able to choose a plan that saved me money over my current plan and came out still saving me a few bucks even after adding Netflix and HBO/MAX. I was under no pressure to buy anything else, just a helpful suggestion or two that I easily declined. I also upgraded my iPhone 7 to a 15. I was going to go with a 13 until he showed me the cost difference was a minuscule $30. I went for a bottom of the line 15 and was under absolutely no pressure to get anything better. That went as well as the plan upgrade, smooth and easy. To top it off, Stro was supposed to get off at 7 PM and stayed an extra hour to make sure my phone transfer went smoothly and get me started with the streaming services. He was professional, knowledgeable, and very pleasant to deal with. I would do business again with this location and Stro in a heartbeat. I think the bad reviews are just a bunch of Karens having a bad day. read more

The worst customer service at this location. The woman helping us was so rude. We let her know she was rude and she just laughed so we walked out. We ended up taking our purchase elsewhere to an authorized Verizon store and had wonderful customer service. read more

I wanted purchase a phone worth it $1,000 at this location. First none of the 5 employees ask if we need help or anything like that. Second, I was looking at the display phone I wanted purchase and I really wanted it see the quality of the main Camera but since the phone has the camera blocked by a security device, I asked one of the employee ( female) that I need check the main cam's quality her answer was to "flip the camera" meaning that check the front cam which is not the main one. I cannot believe that she responded that!! How would I spent over $1,000 on q phone before been able to see their quality. Horrible customer services! read more

Verizon - Worse VERIZON's customer services ! - Mobile Phones Near Me - Sugar Land, Texas

absolutely terrible customer service. they told me that it was required for them to put insurance on a phone I purchased. I called customer service and they told me it's not. I had to argue with them to not add it then once the purchase is completed I get an email that says not only did they add insurance after I said NO they also added other perks on my account I didn't ask for. If that's how Aubrey(manager) runs the store I can see why this location is rated so low. read more

Came into store with an Iphone that wouldn't charge. Holly took the time to listen to my concerns and solved my problem!! Thank you for being so helpful read more

The sales people here are the WORST I have ever encountered. In addition to being technically incompetent (and admitting to it), they are beyond rude! Do not go to this store. read more

Came here to get an iPad activated and a line activated. I was going back and forth with tech support on the phone for two days so decided to come to this location because I was tired of not finding a solution. Nadia (not sure how to spell her name) helped me out and was advocating for me while calling tech support, she talked to two people and we were on the phone for almost two hours! I applaud and appreciate her for being patient and helping me out. Thank you Nadia! read more

The service rep that greets you at the door can't answer any questions. Wait time to speak with someone that should be able to help is always at least an hour. Calling Verizon is longer than waiting at this place. In general Verizon customer service has gone way downhill! read more

If I could give zero stars I would. They aren't ever open. Always closed. Have a sign that says "we will re-open on 4/25 smh. Today is 5/24 still closed. No help. Ever! read more

Very rude and disrespectful staff. Best just to skip this place and get your phone from another carrier.

I did curbside pick up for a new phone. It took a while for them to come out or acknowledge that I was outside but once I got my item, I just left. Glad I didn't need to come in. read more

Been here so many times and was treated not so nicely but this time Juan Hernandez came up to me the moment he saw me walked in and asked how he can help me. He help me with my new purchase, explained everything I needed to know about my new Samsung watch and my new plan. He did a really great job! Really good customer service I got from Juan. Thank you for having a great employee! I won't hesitate to come over to this place again. read more

Verizon - Mobile Phones Near Me - Sugar Land, Texas

Nope. I dislike this place. Unfortunately it's the only Verizon in the area. One time I went (for my husband's phone) and the lady was nice and helpful. Very friendly and got us in and out quickly. Recently i had to go because I needed a new upgrade. I like old school Samsung (think 7). When we walked in a guy asked us if we needed anything. We asked if they had any Samsung 7. He said no but I could check out the Samsung 9. Well duh. I could do that without your help bro. So we walked around looking at phones, none of which I liked. I was pissed because I had to settle on a phone I didn't like but when it came time to actually talk to someone and get the new phone, the guy from before was gone. There was a group of workers by the front door all on their phones. We asked if one could help us and one....begrudgingly because why actually work while you're at work....said he would help. We told him the one we picked but again asked if they had any 7's because that's what we actually wanted. He went to check in back and holy-moly-wouldyou-look-at-that, he found a brand new Samsung 7 in the box. Now we're pissed at the first dude who lied to us, but he's still no where to be found (maybe hiding behind a desk somewhere). The guy started setting up my phone (which is pretty generous wording because he just turned it on and put it back in the box. Nothing else. He put the protective screen in the bag and my husband had to ASK him to put the screen on. Pretty sure we were charged $15 for this guy to do it for us. The guy must have done it wrong too because the edges are peeling up already (and this isn't an edge). I wish I didn't have to go to this location. SO FRUSTRATING. read more

Purchased an Apple Watch Series 6 Silver Stainless Steel 40mm Case with Milanese Loop in Silver on 12/17/2020. The watch was a gift for my wife. She has been having trouble with the magnetic band not holding. Since the watch has been in our possession for more than 14 days, they will do nothing to rectify this issue on a $800 watch. Whatever you do, buy your Apple products from Apple, NOT from Verizon read more

Juan was awesome at helping me with my phone. The store has friendly people and they usually know about the products in the store...some places the store representatives say stuff like , " I don't know..I just work here". read more

Verizon - Verizon store in Sugar Land - Mobile Phones Near Me - Sugar Land, Texas

What's up with all the employees standing around but no one answers the phones ? I called twice and was waiting to speak with anybody at that point for over 10 minutes. I needed help with setting up my phone and had one question. When I got feed up with no one answering I went into the store. Only one customer but no one can't answer phones ? This has happened in the past before this incident. Might as well not even have a store at this point and everything on phone gez. read more

I have been to this location several times. And not once have I experienced terrible service. I am always greeted with a friendly smile when I enter, and someone is always there to ask me if I need a assistance. Security(a police officer or two) is always on site, probably due to the fact that thieves are getting desperate. So you always feel secure. The location is great, it is right off of the highway and highway 6. So getting in and out is not a problem as well. The store is a pretty large and open. The atmosphere is welcoming and there are seats available for you as you wait. But like most people, you will probably be playing around with all of the different gadgets they have available. Finally, this is my go to Verizon store and I have also referred friends to this location. Ask for Mike James. He's always helpful and professional & customers I have sent to him has said the same. read more

Verizon - Mobile Phones Near Me - Sugar Land, Texas

The absolute WORST customer service experience EVER. I went there for some help after purchasing a new phone, and they absolutely refused to even try to help. I was told that I needed to call tech support. When I asked if there was anyone there that could help, he proclaimed that he was the manager and they didn't have time to help. I wish I had taken my business elsewhere. BEWARE - all they want to do is take your money and not really help you. read more

Went there today and planning to get new Phone(Iphone 13 or New Samsung) but no one pay attention (all of the staff were grouping up and talking) no one comes up to me or ask if I need any help. I wanted to know the deal that Verizon have right now as well as the different between the two phones that I'm planning on getting but it seems like Verizon at this Location does not want to sell any phone to their customers. It's okay tho I'll just go somewhere else read more

This place has terrible service. The reps are rude and disrespectful. More importantly they are unknowledgable and know nothing about problem solving. I came in with an issue with my phone line being suspended because I stuck my sim in a phone that Verizon customer service said that it was clear to activate on another account. This caused my phone line to be suspended unbeknownst to myself. I called customer service who was of no help because they told me to go to the store to get a sim, which I did. They were not able to do anything and refused to give a sim even though I had an account here. read more

The staff here is very knowledgeable and helpful. They are also very clean. After each customer they wipe down all surfaces touched. The chairs aren't cleaned, but it's definitely the best I've seen. If you are having issues. Go inside and be nice to these gentleman read more

Marcus is the worst manager ever. Poor customer service! Terrible! Verizon should be ashamed!

I honestly don't understand how this place has so many good reviews... the customer service here SUCKS. From the moment you walk thru the door it's ALWAYS a group of male workers huddled by the door, just standing there.. I usually go to the Verizon closer to me on Highway 6 but they were closed- so I decided to go to this one since I was almost at my deadline to bring the phone back... HUGE MISTAKE. I walked in and told the guy I wanted to return the phone that was bought as a gift and cancel service..He said we don't do that here.. I said ummm I can't cancel Verizon service at a Verizon store...? He looked at me, told me to stand by the counter and he'll be back. Another issue that I didn't quite understand was that the Verizon where I picked the phone up from, places their "sticker" on the opposite side of the box. So I received so much "push back" about returning the phone for that reason.. I asked to speak the manager and the rude as sales associate, said "You can wait" walked off to the back and slammed the door... after an hour when the manager was finally available- she decided to bring up the sticker issue. At that time, I was pissed. I told her "That's not my issue, maybe it needs to be sent out in a corporate wide PowerPoint email on how to place a sticker, but I have NOTHING to do with that..." All in all this place is TRASH.. PURE TRASH... I'll never step foot in here again... read more

The customer service at this location has gone down! Not sure if they have new management but these employees suck! They are always giving us the run around and it takes forever to make simple transactions. Tried to return a phone case that we bought at the store and they said they need the order number off the paper receipt. We left that at home but he saw the purchase and everything but told us we had to go home and get paper receipt. Really! Everything was right there on our account. Called the 1 800 number to get the order number he kept asking for and they were like they don't know "why" they can't help you all. And the employee in the store said the people at the 1-800 number are 3rd party and don't know what they are doing. Wow! Thanks for the information Verizon! I will be looking at other options this year! I have been with Verizon over 20 years but I am sure they don't care. Hence why I am letting other now. Also, they just sitting around the store talking to each to each other and not helping people. read more

Verizon - Lazy Verizon employees. - Mobile Phones Near Me - Sugar Land, Texas

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Verizon Wireless 2109 Highway 6 Sugar Land, TX 77478 (verified) Bad customer service. I walked in Saturday 3.29.14 around 5pm, my gf was ready to purchase the new HTC one 8. We were not even greeted for 15-20 minutes. All the reps were with people but they were not busy in general. I grew tired of waiting so i asked to speak to a manger and a lady said i will get someone over to see you and she did nothing. I finally had to grab someone while i overheard them were finishing up. He signed me up then said i was the next in queue. I then waiting about 15-20 mins and never saw the man after that. Another man called me up and was not very informative in his answers and was not very helpful. I would rather give my business to another verizon store. I won't return to this location. I would think twice about stopping here if you are thinking of verizon. They need a serious course in customer service. read more

We switched from Tmobile to Verizon because they had a promotion. My wife and I traded in both of our phones, iPhone 11 Plus, to get the new iPhone 14 Plus. We were supposed to get a $1000 credit for each, but when we received the bill, we noticed that they had only given us credit for one phone. We went to the store to ask what happened to the other phone we gave them, and they were giving us a runaround. THEY SIMPLY STOLE OUR PHONE, A $1000 VALUE. YADI was the mastermind. Although, he managers who happen to be all black, are far more worse than the obnoxious employees they have at this store. If they don't want to talk to you or resolve your issue, they always have a deputy (a watch dog) to kick you out or threaten to take you to jail. This is how wild and out of control this store has become. An iPad also was part of the promotion that we never received. We really got cheated by theses charlatans. read more

I had one of the worst experiences ever there it is obvious that the employees or the employee I was working with likes to bully customers I have never seen anything like this I'm going to leave this at that. read more

I've always experienced such friendly help and good efficiency at this location no matter what I stop in for. Located off the freeway in the heart of Sugar Land, the location is convenient for anyone in the area. The parking lot has a few turns and feels cramped in some places although parking is fairly plentiful. There are usually two security guards on the premises even though the store what I'd call safe. Extra security is always a plus, anyway. It's a small store but they do stock most accessories needed and can help you order or locate any items that may be out of stock. Everything is clean and well organized. The employees are very pleasant and not pushy. I've been able to browse items with ease and not feel pressured to buy. If I don't find an accessory online I can usually find it here. I've never had a long wait or any hassles. I recommend checking out this store. read more

Alex had terrible customer service, beware! Came back for some help and Byron was more than helpful. He helped me every step of the way for a return and exchange! GM was considerate as well! read more

They are always helpful and get you in and out. I walked out with a iphone 5 after upgrading in only ten minutes. I never have dropped calls with Verizon and when my co-workers can't get a signal I always can! read more

We've had good experiences with this store. We bought two new phones from them (Samsung S8+). The guy transferred all of our info from the old phone to the new phone. No issues. The following week, I gave my daughter my old phone (which was newer than her original phone). They transferred everything over for her without charging her. No big deal you say? Well, these guys get paid a commission. So, I'm assuming the guy helping my daughter didn't get anything out of it. I'm going back today to get an accessory for my phone. The only issue with this location is trying to get to it on a Saturday. The traffic in the area can be really bad. read more

So, my new phone has a screen cover that cracked. I got the new one. Decided to go to Verizon to ask if they will put it on for me. The guy who greeted me was a trip. Instead of saying "sure no problem". He shakes his head and reluctantly tells me that as a courtesy they can try but if it goes bad they are not responsible. I am not asking them to take responsibility. However, the woman who helped me, JU JU, was a delight. She had the whole transaction done in 2 minutes. The only other bad part was the big jerk who called me at home after my last visit to berate me, appeared from the back room. I was hoping this eejit was working at McDonald's by now. Thank you to JuJu. I pay many hundreds every month to Verizon and they are routinely rude and infuriating in this location. I would not recommend this site to anyone. read more

I've been here before and have been treated very rudely but today was a different scenario. I wasn't looking forward to going here but Verizon sent me to this location to pick up a new SIMM card. I was greeted somewhat unenthusiastically but the person who actually helped me went above and beyond. I will probably misspell her name by Alya (?) was exceptional. read more

If I could give less than 1 star, I would. Went in to ask a question about my upgrade eligibility and the employee RAISED HIS VOICE at me, interrupted me, and treated me as if I were an idiot. I have never been more disrespected. HORRIBLE customer service read more