Over the past two years, I have seen this office go way down hill. With both the bedside manner and office in general. I have been a nurse for 10 years and consider myself well prepared for my visits and have compassion for the practice and how busy they can be. The last three requests for my medications have been horrible experiences. I went by the rules and let my pharmacy send requests for refills a week ahead of time. All three times they were not filled. When I called the office to check on it, they would send me to a machine nurses line which takes 24-48 hrs to get back to me and then I'm told that they didn't receive any requests but that they have been "having computer problems for awhile", so I would resort to showing up at the office and waiting for someone to write my refill in person. Once I had to call after hours and bother the on-call physician to call in the prescription I had requested 9 days earlier. This year has been the worst of all. I was seen last in late May for a couple of medical issues I was having and to update some medical information I had received from a number of specialists I had seen. I took the earliest appointment because I was also having a bad upper respiratory infection. Adrian, the nurse practitioner walked into the room and asked me what brought me in. I told her I had a few things to address and her first reply...(verbatim) was,
"Well, you only have a 15 minute appointment." My jaw dropped, being a registered nurse for 10 years, I couldn't believe she would talk to a patient that way. Absolutely incompassionate and unprofessional. I told her I just needed to address my cold and update some medical information for the office records, that I wouldn't take up more that 10 minutes of her time. Appalling visit. Today, I called the office to check on a refill request for a routine prescription that I had requested 8 days ago. Walgreens had sent 4 requests and even emailed me that they were continuing to send requests. The office stated that they had not received any requests. I asked to speak to the nurse, Vanessa who told me I needed to be seen again for the refill (as needed every 6 months). I told her I had just been seen less than 3 months ago and asked to speak with the office manager. I was actually in the car on the way to the office at this point. I arrived and met with Chris Harper, the office manager and explained that I just needed to pick up my routine RX and I had been sending requests for 8 days. He told me that they had not received any requests and I told him about the repeated attempts and showed the email Walgreens email. He stated that they had been having computer problems. He became very condescending and argumentative stating that I hadn't been seen in over a year for the medication. I made him look up all my past appts and showed that I had been seen in late May and February of this year. Then he said I didn't have a specific appointment for that medication and as a nurse, I should know that. I told him that as a nurse, I was well aware that you don't need specific appointments for medications as long as you have been assessed and medications have been reconciled about every 6 months per their policy. I had been seen and my routine medications had been addressed and reviewed at each appointment as required in any prudent practice (It's called medication reconciliation). He refused to get an MD to come speak with me, he just offered me another appointment, but that he was full today and most of the week. I told him I would be moving my business elsewhere, to which he replied, "Well if we cannot accommodate you, we may not be the right place for you." SO LONG GUYS. I hope they don't do this to the elderly pts on critical cardiac medications. read more
