Brian Farina services our furnace and has done other plumbing work for us. He is extremely thorough…read morewith everything he does. His work ethic is beyond reproach. Brian is honest and trustworthy. My husband and I wouldn't have anyone else. Mark & Jane F. Dalton, MA

My water meter cracked, thanks to Berkshire Rooter I got in touch with the right people to get it…read morefixed. Very honest and friendly. I recommend!

Woefully, Rick Miller and his son vandalized my water meter and charged $900. to unclog a main line…read morepipe. My water bill is twice as high since they vandalized my water meter. They removed an end cap of lead from a pipe and replaced it with a cheap, ill-fitting piece of tin. In addition they left 30lbs of shit in my basement.

water heater failed. called, they were prompt and reasonable. My goto mechanical peopleread more

This company does excellent plumbing work however, I just had the experience of being sworn at at…read more7:30 in the morning and treated extremely unprofessionally. My understanding is that the "gentleman" then walked off the job when responded to in kind. Customee service training needs an upgrade here....

We had our furnace replaced recently and they were great to work with. Alex and his colleague were…read moreprofessional and thorough. Even though there were a few hiccups they were responsive and finished the job in a timely manner. The system is only a few days old so fingers crossed everything stays running smoothly over the winter. Leprevost is our go to for plumbing and heating needs because of their responsiveness and always professional crew.

A usual, LePrevost scheduled our furnace service within a reasonable time, scheduler was…read moreknowledgeable and friendly and Peter was professional and efficient.

Dan Myers is a rare contractor in that he picks up his phone, shows up on time and without fail. He…read morefirst did a home inspection for me on my house in Pittsfield and I was impressed with his knowledge of construction and local codes so I hired him to do consulting on my project. He did a great job with that and eventually installed my mini splits. The system works perfectly and Dan was a pleasure to work with during my project. I have worked with many contractors and he is honest, reliable and most importantly shows up when he says. Highly recommend.

Professional, polite, and pleasant!!! CEO Adam manages an expert team, including the job foreman,…read moreJim Clark! They were available and on top of things all the way....and afterwards, for prompt and effective follow-up of any concerns. They replaced our roof as the contract specified, even adding some special weather barriers at no additional charge. We would call on them for any general contracting needs in the future!

Overpriced. Had 7 guys in yard at some stage and one person working on porch. Was shafted by them…read moreand I don't understand how they can charge prices for mediocre work that they do. Discovered recently that they used "inside wood" not outside wood for railings on porch. They just used 4x2 and did even try to replicate the original railing. I had a very experienced carpenter fix ALL my railings (and replicate) for over 1K less.

I am renovating a house in Hudson, NY. I thought purchasing items in Great Barrington at Plimpton…read moreand Hills would be a good idea after talking with my architect. We were hoping to find a supplier for all of our future renovation projects. I ordered $2,000 worth of shower stalls and hardware for two bathrooms. I had great customer service from Cori in the showroom. My items were delivered as expected and on time. After the delivery I had to push off the bathroom install after a long delay in the renovation of six weeks. We did not open any of the boxes and put these boxes in the master closet on the 2nd floor that had no construction in this area. When we opened the boxes 7 weeks after the shipment arrived (I know it was a long time) there was no valve trims in any of the items delivered. I immediately called Cori and asked her if she could please check and see if there were these valves in inventory. Clearly, there was a mistake with the delivery, despite the long time that had passed. Seven weeks had passed since the delivery, I was transferred to the manager Garrett. Eventually, I received a polite email saying all items were delivered and it has now been two months since delivery, which is a long time. I replied and agreed that 7 weeks since delivery to notice there was an issue is a long time. However, I requested some additional info. Were the items in a separate box? Were the items added to one of the other boxes? How many boxes were delivered? I realize these are specific questions. However, Garrett told me he checked the inventory and with the driver. Since the delivery driver was certain the items were delivered, I figured it was best to check in with my questions. I'm told after numerous calls and unanswered emails that although the warehouse scans all items when they load the truck, they only keep this information (on their servers) for 30 days. Just asking how many boxes were delivered and which box the missing items were in to help locate things seems reasonable. The missing items are not too expensive, only $350. I would expect Plimpton and Hills to be better than this and follow through in an attempt to sort out a solution. Being told that they have done everything to solve my missing items is not exactly true. I'm sorry, you are in the customer service business.

I've renovated a number of bathrooms over the years and have been very happy with the customer…read moreservice at Waterware (Plimpton and Hills). It's a very nice showroom. Clean, bright, large, and easy to check out the merchandise. The past two times I purchased items through Cori, who was terrific. Genuinely interested in helping me. And provided some excellent design advice. I wanted my items asap, and she followed up to ensure they were in and called me. Very pleased. The customer service at the counter where you pay is also excellent. Prices are competitive. No need to shop on-line or anyplace else.

We hired Andrew Wells and his partner, Jesse Mole to paint the dormers on our home. We were so…read moreimpressed with every facet of the job they did that we hired them again to repair our flagstone walkway. They did a beautiful job on both projects. They are reliable and skilled. They come when they say they're coming. They work hard and efficiently, and their prices are competitive. I highly recommend them.