My introduction to Verizon has been Expensive and time consuming at Christmas when I have like time…read moreor money to spare. The Black Friday promo didn't go through correctly, and two carry-over lines didn't carry over despite repeated attempts. I've had several lengthy trips to the store after long days of work with only promises of getting things fixed, but no resolution. (Time spent with the company's phone customer service has been useless, so going in person is my only real option.) My fear was the longer it took to get resolved the less likely it was to happen and I was right - I was hit with the 1st monthly auto-payment before the pricing has been fixed, and paid 2-1/4 X's the amount of my normal monthly bill that I had no way of budgeting for AND because the lines didn't transfer correctly, our old carrier charged us our normal rate too! We're supposed to see credits on our next Verizon bill, but it doesn't help me now, and I'm not feeling confident about the credits or my ongoing rate because it still hinges on promo-correction forms various agents have filed each time I've gone in. I would like to give a shout out and 2nd review star to Josh for being caring and courteous and always attempting to help and get answers. But as for Verizon, so far I wish I'd stayed with Cricket.

We've never loved going into Verizon, but the recent remodel to the store has made it even worse…read more Yesterday's interaction with the associates there, however, were the last straw. The check-in process is what it is - I've come to accept it. The bigger problem is that they've stripped the store down to a point that while you're trapped waiting your turn there's no way to research potential purchases. Nothing is labeled apart from the general categories (Apple, Samsung, etc.) so there's no way to tell what models are on display, how much they cost, or what features any of them have. OK, fine. We'll wait until a knowledgeable associate calls our name to help us. HA! I kick myself for not getting the guy's name (especially since this was our second interaction with him this year - in August we went in to ask about new phones and international plans, and came out with more questions than we had when we went in). He could not have been less interested in helping us. Barely made eye contact the whole time, and when we asked a series of questions about the features and costs of various iPhone models he replied with a "Sorry, what'd you say? I was reading." He wasn't even paying attention - he was engrossed in something totally unrelated on his tablet. When asked about current deals his answer was "uhh, well, we had some Black Friday and Cyber Monday deals, but I didn't work last weekend and I'm just getting back so I'm not sure." The best answer he gave us the whole time was about the differences in cameras between the models... "Ehh, that one has more zoom and focus or something." Great. Thanks. We've had iPhones for years so we weren't total newbies when it came to the products, but we shouldn't have had to work so hard to get some simple questions answered. After a few minutes of dragging info out of a guy who was supposed to be trying to sell us on a phone we made our decision. Before he went back to the stock room to get the phone we asked about cases. He pointed to the wall on the opposite side of the store and said to let him know if we found any we were interested in. Again, no prices or features listed for any of the display items. It's an incredibly inefficient way to shop. We met him at the center kiosk where he had our phone along with a jumbled crate of cases and another associate, Debbie. Now, a bit of back story - Debbie was the one who had checked us in at the beginning and had been very pleasant. Otherwise, we'd had zero interaction with her. When we met up with them my husband made a simple comment - that he knew it wasn't their doing, but that it was really frustrating to try and shop in a store with no product information or price tags. Without any warning Debbie snatches a case out of the crate, emphatically points at the price tag on the box, and snarks something to the effect of "the prices are right HERE! WE know what they are!" At which point she throws the case down into the crate, grabs her tablet and storms off. I was so surprised I started nervously laughing because I couldn't imagine what would have made her snap like that at a customer with whom she'd barely talked to. The comment wasn't even addressed at anything either one of them had done, it was just an observation of the recent remodel. My only assumption is that while my husband and I looked at the cases the original sales guy was telling her about us at the kiosk. He did seem pretty exasperated with our asking questions about the products, but who knows - he obviously wanted to be anywhere else but there. All I know is that throwing a product in the middle of a sale was the proverbial straw. We turned around, walked out, and got a better deal on the same phone from Bryan at Best Buy. He was AMAZING - knowledgeable, helpful, got us in and out of there in fifteen minutes - couldn't have had a better experience. Needless to say, we won't be going back to our local Verizon store and will be buying our phones at Best Buy from now on.

We have had Armstrong internet for over a decade and would never switch to another provider again…read more We have never had interruptions in service, have blazing fast internet speeds, and have always been able to call for any questions or tests we would like done. We are a gamer household and speed and reliability are important for us. A few years ago we had an EF0 tornado on our street and the Armstrong trucks were onsite even before First Energy. The technician (Chase) that just upgraded our internet to fiber was phenomenal. Not only was he knowledgeable, friendly, respectful, and helpful, he even left me a little extra line knowing I was going to build a server rack a bit farther from the modem. I have had many internet companies in many states and would never want to deal with those again after the excellent service we receive with Armstrong.

We have slow internet here in the rural area for the high price we pay. Here they raised our rates…read moreagain without even telling us. That is ridiculous! If I had a choice for another provider. Armstrong would be gone! You need to let us seniors know when you are increasing our bills!

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

A local business with great customer service, professional and friendly personal, and very…read morehelpful. They will help set you up with the services that you need and want, without trying to push other services on you. See them for all your Directv, Hughes net and Frontier needs, you will be glad you did.

From the owner: Liberty Digital Satellite, LLC has been serving Tuscarawas County sInce 2001. We are your local…read moreauthorized DIRECTV dealer. We are a proud member of the BBB. Let us help with all your entertainment needs with our legendary customer service! Give us a call today or stop in and see us!