Customer service at this location used to be outstanding and they had good deals. I went to the…read morestore twice this month and the same lady was so mean and unprofessional that I had to walk out the store and schedule an appointment with someone else later in the day. All I wanted was to get a new phone for my daughter and she said that my husband has to be present with the driver license. Well he is a nurse and works late plus I m on the account as well. I had done that before for our kids without my husband being present. I told her I would pay cash and she said he still needs to be there. She also mentioned that if other sales people did that in the store was illegal. I m so confused! All I wanted was a new phone and be treated as a customer. Well they just lost 7 phone lines and home internet.

I had been with Verizon for many years. I went with a friend to another carrier's store. I got…read moretalked into signing up with them for 'free' phones. Obviously, there are no such things as 'free' phones as I soon found out. I went back to Verizon and asked for help in getting my service with them. Bryan at the Medina store was extremely helpful in getting me back to Verizon for a much better price and more data. Luckily, I was able to get out of the previous contract and 'free' phones due to being in the 'Satisfaction" period. I will only shop at this store and never leave Verizon again.

I had a issue with my phone plan and Katie was EXTREMELY HELPFUL I have never had that much help…read moremaking things right as much as possible at a phone company Verizon can keep overcharging there customers KATIE you have my much respect and admiration THANK you for being you and you Really Helped me out Cory Daniel Kallis

Please be aware of sneaky sales tactics and understand their unforgiving return policy thoroughly…read morebefore you make a purchase. I was really shocked at the service I received today. I had done business here three years ago and was really happy with my experience. Today I walked in asking for the deal I saw online - $199 for an IPhone 12. I accidentally said "I'd like to get the deal online I saw for $199 for an IPhone 11." I'm a mom of three, exhausted, accidentally said the wrong phone name. I figured since it is their sale and this is the employee, he would be able to correct me if I'm wrong. I have came into this store in the past and was honored online deals in store. Right away he got phone cases and a screen protector. I told him that my husband likes to pick out these things and that I didn't want them. He said that in order to get the promotion (the phones for $199 each) I needed to buy these things and that they are virtually free. Then I noticed he had phone chargers. I asked about how much those were and that we like to buy our own. Again, he said they were included in this promotion and they were virtually free. I get home after all of this and my husband notices that we have iPhone 11s and not 12s. I was so confused. I reviewed the receipts and I was charged $105 for accessories and that an upgrade was used for my son's phone. Then I realized, why would I need to buy accessories in order to use my son's upgrade? I called up there right away and he told me they can't be exchanged and I would have to pay $260 to get the 2 IPhone 12s, and I could not get a refund on the accessories. Be sure you understand their return policy before you buy something from them. It is not forgiving. Online I could have gotten two IPhone 12s for around $498 including activation fees and taxes. Today I paid more for two older phones, two Iphone 11s for $522.33 including activation fees and taxes. I was told that if I wanted to buy just a phone, he would have told me to just buy it online because they make their money off of accessories, not the phone. He explained that he has turned many customers away because of that. So I asked him why he didn't advise me to do that when I told him we only wanted the phones and to add my daughter onto our plan. He didn't have a valid response besides all he could do is have me pay the $260 more, and give us two new screen protectors worth $50. He did give my husband and I the owners number. We called the owner. He said the same things. He did say we could pay $200 more, instead of $260 more, to exchange for the IPhone 12s. At this point we already paid more for IPhone 11s than IPhone 12s. We'd be paying $244 more on top of already overpaying for IPhone 12s in store than what we could have purchased them for in store. Steve was very nice during the sale. He was respectful during the frustration of this situation. Same with the owner. What I really did not like and why I will never be a customer of this location again, is the sneaky sales tactics used in order to make money.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

I will share just one of my experiences that really stood out, I was with my boyfriend at an…read moreappointment with Mr. Pedro. We brought up an issue we were having with this case and Cameron agreed and wanted to file a document with the court. We were about 45 minutes into our appointment, at least 35 minutes of this appointment was Mr. Pedro typing out this document, after listening to computer keys typing for 35 minutes I politely asked if I could ask him a question... Yes you read that right I ASKED HIM IF I COULD ASK HIM A QUESTION, He said in such a aggressive voice "NO, CANT YOU SEE I'M DOING SOMETHING" I Responded "Sir yes Sir" ; He then told me "YOU KNOW WHAT WAIT OUTSIDE". I've worked for a couple of the best dentists/surgeons in northeast Ohio and I've never been talked to in such a disrespectful way. I figured someone attending college for 7+ years would be able to multitask, however that's not the case. Seek anyone else... literally anyone.

Mr. Pedro is amazing. I hired him to represent me in my child custody case in Ohio whilst I was…read moreliving in NV. Mr. Pedro was very amicable, always reachable by phone or email, and answered all my questions no matter how trivial or idiotic they were. He represented me in every case held in Ohio and help me get jurisdiction moved to Nevada. He sounded extremely eloquent and well spoken in court and I couldn't have been more thankful that he had my back. Such a kind man and well worth the money I would absolutely recommend him!