Thank you Sione and Ohana for the helpful, friendly service. You helped me achieve the perfect look…read morefor my bathroom. I love the glass insert and black accent mounts! Now I think I'm ready to order the shower door. Your next glass or mirror purchase should be from these service professionals.

We needed a window repair (sash weight replacement on a single hung window). It was a minor repair…read more The business is family run with some limits on office hours. Sione Jr. came out and installed the part, and showed us how to access the part in case there are future repairs on other windows. He was very personal, and also professional. Big Pacific Glass will be our first choice for future window and glass work and for our future shower door project.

Remodeling our master lua and needed a specific piece of trim to complete. Not only did they have…read moreexactly what I needed, they also provided me some valuble infomation that will assist for a propper instal. Super helpful, super friendly and was more than a fair price for my trim piece! Greatly appreciated the kokua and aloha.

The first install of the mirrors they scratched up the walls, cabinets, and countertop. Installed a…read morechipped piece of glass. They were to put a mirror cover plate over sockets. Came to install and cracked the cover plate in 3 places and left it like I should accept it in that condition. I removed the cracked cover plate to find they had not cut the mirror opening large enough so the socket ends were resting on the mirror. First time the socket would be used, yes the mirror would crack. They need to have the socket ends resting on the drywall with spacers to raise the sockets to the level of the mirror. Is this the first time they have made this kind of installation? Are these people professionals? Really fed up with this install.

Kai did a great job in provide above and beyond service for my small repair inquiry. He took extra…read moresteps to help provide options and even directed me to a parts vendor given my repair was small scale. Mahalo Kai - keep it rolling. Appreciated your Aloha!

I followed Steve's instructions on how to measure for a screen door replacement and it worked…read moreperfectly . He assembled the door in a few days . It fit perfectly, operated smoothly and feels sturdy. I plan to buy them for the whole house now.

These guys are the best enough said..amen True professional and quality workmanship two thumbs up,…read moreMahalo

Terry & Hunter from Kona Glass are extremely professional, precise and are meticulous at their…read morework. From Start to finish they were on time and respectful of our property. We promote their expert knowledge, product and exceptional work ethic to anyone looking to install or replace glass shower doors , windows etc. It was very pleasant to see and hear Terry and Hunter working together. Terry is a superb business owner & treats his employees with gratitude & respect. Thank you for the excellent work. We are extremely satisfied.

Home Remodeling Pros just finished a complete renovation of our kitchen, and we are totally…read moreimpressed with their work. They transformed our 35-year-old white melamine and Formica kitchen to sleek, flat-panel wood cabinets, new granite countertops (our choice), all new appliances, and porcelain coated cast iron sinks. They did such a quick job of it, it was amazing. There was nothing they couldn't do; they didn't need to sub-contract anything. They were able to troubleshoot every problem that came along, and resolve it without fuss. They kept us informed daily. Communication was excellent. Clean-up was complete. The team was good humored, highly skilled, and sensitive to our need for privacy -- we were present for the entire project. Highly recommend this group for renovations, both minor and major. The biggest bonus? The cost was very reasonable.

I try not to buy into the "grade inflation" in online reviews, but this company gets a long list of…read more5 stars for every aspect of the work they performed. I'm going to be as specific as possible, so you see what I mean. This was a complex project. The house is gigantic, near the ocean, and built like a hotel. It has had very little maintenance since it was completed 35 years ago. Basically, all the windows and doors needed replacement. Greg, the owner of the company, is a smart guy with many years of construction experience. He is a tough negotiator in dealing with suppliers, and was able to keep costs down even lower than we expected. He has detailed knowledge about the pros and cons of a wide range of window and door brands. He told us honestly upfront how certain of our plans would be better if reformulated. For example, we wanted to remodel as needed to incorporate "big doors" facing the ocean. Greg introduced us to Service aluminum doors with narrow frames that slide and stack in one direction, so the opening appears to be very generous. (Those doors, incidentally, slide noiselessly with one finger. Also, the screens are literally invisible; we thought someone was coming back to install the screens, but they were already in place.) We're happy to say that every recommendation Greg made was right on target. Andre, the foreman on the job, is another smart guy, a certified engineer with a flexible and creative approach to problems encountered on the job. He worked in Germany for several years, and brought that country's high construction standards with him. Andre worked well with his crew. They seemed genuinely to like each other. There was no losing of tempers! Every time I looked out to see this group working, I thought well-oiled machine. The crew made fast work of the job. It was estimated by others to take 3 months, but they finished it in 3 weeks. Each step was performed competently, and checked to ensure there would be no leaks or wobbles. The crew had to level large sections of window banks, and they came up with solutions as they worked, so the product is perfectly level and straight. It also looks fabulous! The crew found mold under the trim on a sliding door installation, so they had to remove a sizeable section of the wall surrounding the door frame. They treated the mold and got the area ready to re-apply stucco and sheetrock. The repair is so good that it will not be visible. They found mold under the WTW carpet facing the ocean sliding doors. They pulled up a large section of carpet so they could remove/treat the mold. We now know that a whole carpet replacement is in our future. We wouldn't have known had they not been so thorough. As the work progressed, Greg checked in regularly to make sure everything was going as planned. Andre checked with us daily to make sure we were happy with the work and not inconvenienced. The crew cleaned up daily and then thoroughly at the close of the job. They kept noise to a minimum, and warned us in advance when the work would necessarily be loud. The work crew was remarkably well-mannered and good-natured. There were no bad attitudes. There was no smoking or trashing of the yard. The workers showed up on time on a regular schedule. Every worker had a high level of concern about noise and other inconvenience. Just as the job was being completed, I had to have surgery. When I got home, the crew presented me with a deluxe post-surgery gift basket! This wasn't a bribe; they already knew they were going to get a great recommendation. It was just further testimony to their excellence.

I had a large cracked window & this business was the lowest priced out there & did a great job. I…read morehighly recommend them for anything that you may need when it comes to glass & windows.

I tried to return one item that was marked, along with the receipt and the receipt from pickup…read more After standing in line while they let others cut in front of me, they gave me the third degree. The clerk didn't know how to do it, tried four times, looked at all the paperwork I provided multiple times, asked another clerk multiple times and finally on the fifth try said she could do a store credit. Then insisted she needed my drivers license. Returning one item with a receipt should be an easy process, right? Instead, I was made to feel like a criminal trying to con them into taking back stolen goods. Heaven help you if you need to return anything to Home Depot!!! Who needs it??? Go to your small, local hardware store instead. They don't bury you in bureaucracy or treat you so poorly.

We visit Hawaiʻi Island every year from Oʻahu and are always on the lookout for new experiences -…read morethis one was a standout for local residents and visitors. The class was fantastic, and it's easy to see why this small, family-run business has earned its 5-star reputation. What we especially loved is that when you book a class, the studio is all yours. For us, that meant just the three of us learning under the warm, expert guidance of Sheri and Doug - no crowds, no distractions, just a relaxed and personal experience. It's a wonderful activity for families or small groups -- whether you're two people or more. Everyone gets hands-on guidance and walks away with a beautiful stained glass piece they created themselves. A meaningful and memorable way to spend time together -- and take a little piece of the islands home with you.

Fantastic experience. We went twice and we're going again. At first it might feel a little…read moredisorienting to try to remember all the steps, but then when you get into the Zen of cutting, sanding, and foiling your glass pieces, you feel very much at peace. At the end, when you get to see your final piece of art assembled, you feel very proud. I highly recommend this as a unique, fun, and positive experience.

We've used him a few times to repair the motor and a broken spring a few years apart. Yes, he's an…read moreold gruff guy, but he is reliable, reasonable and knows what he's doing and is nicer in person than on the phone. He's been in business for many years and takes cash and checks, but not cards.

This door guy was the rudest most arrogant guy! I would never call him again, yes he was the only…read moreone that was available but there's a reason for that! Several of my neighbors told me that as well. Would have been nice to know ahead of time. He only takes cash, no doubt cheating the system!