They won't return my phone calls for warranty repairs. That sucks. I bought a whole house of window…read moreblinds.

My interaction with the Budget Blinds franchise on the Big Island started well, but things quickly…read morewent downhill. Shortly after moving into a home that lacked any window coverings, I arranged for Dionne to come by and give me an estimate. I selected vertical blinds for three large windows in the main living area and for the glass sliding door in the master bedroom, plus horizontal blinds for two smaller bedroom windows. The price seemed reasonable, so I okayed the estimate and paid the required 60% deposit. That was in late January. Dionne indicated it should take 2-3 weeks for the blinds to arrive, so after about a week I emailed to see if there were any updates. As would become a pattern, it took several days and a second inquiry to get a response, which was that the order would ship in 5-6 days, with a tracking number that would give an idea of the arrival date. Two more weeks went by with no word. I followed up on Feb. 24 and was informed that the blinds had just arrived. After a brief delay due to a health emergency, we scheduled installation for the first week in March. So far, so good. Except that when the installer came to put up my blinds, it turned out that the horizontal blinds for one bedroom were missing, along with the hardware to install the valance for the master bedroom. What followed was a succession of delays, messages not returned until I'd made 2-3 followups ,and two more misfires: Eventually the missing blinds arrived, but twice they sent the installer with the wrong valance hardware. This went on till May - yes, May - for an order that was placed in January and supposed to be done in no more than about 3 weeks. The final part of the job - installing the bedroom valance for which they kept sending the wrong hardware - didn't get done until May 14. At no point in this whole ordeal did Dionne proactively reach out to me with any updates or attempted reassurance. At no point did I ever get a response to my inquiries without at least two, sometimes three, tries. How long does it take to type, "Sorry, no news yet but I'm keeping an eye on it - will let you know as soon as I hear" -- something, anything, to let the customer know they haven't been forgotten? After a couple months of this I emailed that it was time to talk about a price reduction, given the multiple delays and the inconvenience they were causing. As you can probably guess, that request was ignored. All was finally finished on May 14 and I awaited a bill. Nothing that week. Nothing the next week. Had she decided to waive the final 40% that was due as compensation for this fiasco? That seemed too much to hope for, plus it would be weird to do that and not say so. Nah, a bill finally arrived in early June for the final 40% with a bland "thanks for your patience" note. Rather than argue further, I just paid it. By then I just wanted to forget the whole interaction. I can't say positively that this is the worst customer service experience I've ever had, but it's certainly close. On the bright side, the end product looks just fine. But... never again.

A BIG mahalo to this company. Quick and very fair quote…read more Blinds ordered and delivered promptly. Efficient and perfect install. Great customer service. I got other quotes that were way off and janky payment plans. This was above and beyond. I highly recommend this company based in Kihei Maui. Drama free!

These guys have grown up fabricating and installing window treatments! They are definitely the…read moreexperts on Maui - there is no substitution. They grew up in their family business right here on Maui - Chris is like an encyclopedia of window treatments!! He customized my blinds to fit my space, and expertly installed my blinds. I am only showing my blinds here, but they also installed computerized blinds that go up and down at the same time at this medical clinic I go to. I was so impressed, I had them do mine. I highly recommended talking to Chris about any projects you have. He is frank and funny and will ALWAYS tell you the truth! The company is Maui grown and family run. They stand by what they do - hands down THE BEST SERVICE and best communication.

He always does the best work! I've had flooring, window treatments, and he's always gone above and…read morebeyond. Mahalo for ALL you do!

Can't recommend Bobby and his team enough! He quickly came to give us a quote and had great quality…read moreproducts. His prices were very reasonable and trust me, we got 2 other quotes and loved his products the most. He just came to install 9 roller shades and they are absolutely beautiful! We could not be happier with the result, the price point and the exceptional service. Mahalo Naka's Drapery!

I highly recommend working with Chris at Pacific Isle Source. He is reliable and easy to work…read morewith. I ordered motorized shades for all my lanai doors and manual shades for one bedroom. He created a valance above to hide all the shades when they are open (Chris gave my contractor the dimensions to create it). Chris installed the shades, labeled the switches for the motorized blinds, and installed my drapery on a beautiful track. I'm a very happy customer ;-)

Skip the rest and call Derrick at Pacific Isle Shades. Derrick has the experience and know-how to…read moreproduce an excellent outcome. I needed window coverings for my bedroom window and lanai door. I met with a designer who pushed her preferences and could not answer some questions that I had. I went to another retailer who had me look at a product that could not be made in the size I told them I needed. Then, someone finally told me about Derrick and Pacific Isle Shades. What a difference! Derrick knew what products would work for me. He brought all of the color samples and was able to answer my questions. He made an excellent point about the large lanai door and remembering that it will be a big block of color when those shades are closed. I was confident in my choices that day. Derrick emailed me an estimate and when I approved it I was emailed an invoice which I could also pay online. In some sort of Maui miracle, my window coverings arrived in 14 days. Derrick scheduled the installation and he was the one who came to do the work. We have had flooding at our property and he proposed a way of installing the lanai shades that would enable them to be pulled down and saved if there is flood danger. Once everything was installed, it looked perfect. Derrick was a perfectionist and took his time to make everything look right. We couldn't be happier.

What a great team! Vic and his son (who actually did all the real work, ) are friendly, fast, and…read moreprovide quality work. Mahalo!

Very happy I discovered Alakai Drapery & Blinds! I have…read moreused their services three times now and very pleased with the outcomes. And that they come to the customer is a huge bonus! Vic and Devin are professional and courteous. I will be using their services again in the future.

Debbie and her daughter are a FANTASTIC team that gets work done!!! We were so impressed. They came…read moreto our new place on a Saturday, prepared with all their samples and measuring tape. They looked at the place and made their recommendations and asked our opinions and gave us a bunch of choices. They emailed a quote within a few hours, even checked in with us on Sunday! Materials took a few weeks to arrive, they installed everything in the morning one day and everything was PERFECT! One of our windows were mistakenly sent the wrong size blind, they reordered the replacement and installed it quickly. We've been using the window treatments for a few months now and absolutely LOVE it! The black out screen door shades, the blinds, everything. So happy we found Debbie to help us with our windows!!!! Highly recommend for fast and quality work!!!

Debbie beaver is amazing. We first met her when she was helping us with fancy window treatments for…read moreour condo (which are gorgeous, by the way). She's a total professional and her attention to detail is fantastic. She delivers when she says she will and she has great products. Furthermore Debbie has a business setting up condos and "detailing" them so you don't have to. When we were in a bind she gave me the jnside scoop for who the best merchants are on the island. She was totally right. Plus, she is respectful of budgets and she doesn't rip people off just because it's Maui. That alone is worth a five star yelp review, right? Thanks for everything, Debbie!! We love our blinds!!

amazing service from Warren, the owner. service beyond…read moreexpectaction!!!!! Real old style "local kine , funny man" it was so Refreshing to work with him!

Heather at Abbey's is great! So professional and helpful. Dylan was outstanding in helping me with…read moremy issues and everything is fantastic! John also is so kind and knowledgeable. Mahalo Nui Loa for such wonderful Customer Service‼