I went to the Express Clinic in August. I woke up and couldn't put any weight on my leg and there…read morewas a large lump on the back of my knee. They took an X-ray. Nothing broken, then sent me to the cardiology dept at the hospital for an ultrasound to make sure I didn't have any blood clots. No further instructions. I went to the hospital. No blood clots. No further instructions. It has been like living in hell since. This is Nov and my leg still hurts. Have had several visits but no mri till the end of October. I'm glad I don't have any heart disease. I'd be dead by now. The clinic people were fast and efficient and friendly but left me hanging. I was glad to find out I had no blood clots. Long story about delays, further testing and incompetence. I will be having KNEE REPLACEMENT in February, 2026!

Great communication. Doctors who listen-SO REFRESHING!…read more Best part?! Having FEMALE professionals. I very much appreciate being able to discuss my appointment needs with a woman!! Thank you!!

Nobody wants to go to a walk-in clinic, in fact, nobody has ever found joy in going to a walk in…read moreclinic, but here I am, writing a review for one on the opposite side of the country. I was in New Hampshire visiting my parents when an extreme case of vertigo decided to punch me right in the face. I'm going to spare the details of what was wrong with me and focus on my experience dealing with the Wentworth-Douglass Express Care. I came here around 9AM on a Monday and the lobby was pretty dang busy. I was able to get checked in right away and after spending around an hour in the waiting room, I was walked inside and given a private room. The nurses I spoke with were all super friendly and the same can go for the doctor who helped me. The staff seemed super knowledgeable, patient, and very willing to work with my "communication issues" making for the best possible experience (out of a bad situation). I spent a total of three hours between taking medicine, doing random tests, and trying a few different things out. Overall, the Wentworth-Douglass Express Center treated me very well, and that's something I very much appreciate. Did this place fix the problem? No, but it's something they could fix so I'm just cool with the fact that they were understanding, patient, and helpful. If you need urgent care and someone to guide you in the right direction, this place can help.

If you want to be billed twice and have them only send one…read moreof the two bills to your insurance and the other to collections if you don't pay for their mistakes, this is the place for you. Urgent care charges around $900/visit. Not worth having your credit impacted because they don't bill for both parts of their service (sitting in the waiting room and then another bill for the doctor). $354 doctor bill was never sent to my insurance and when they finally did bill, it was past the collectible date range from my insurance. So the money hungry Wentcrooks Dollargrab Lacking care sent it to collections.

I spend way too much time in Urgent care and ERs but I will say that the people at this urgent care…read morereally care. Always going above and beyond. Love this place.

Do not go here, went in with severe flu symptoms and they sent me home saying "nothing is wrong".read more

I've been here probably 3 times since they opened years ago. This most recent time, I scheduled a…read morecheck in time online, which I thought was very convenient. I did have a little bit of a wait after getting there, maybe 25 minutes before being brought into triage but after that everything went incredibly fast. Dr Bernier has been my doctor two of the 3 times I've been there and she's great!

Receptionist that answered the phone was a jerk...She doesn't understand people are calling to get…read moreguidance and help. Then go to their webpage and find faces of surgical team with no names. It's like calling a black hole and asking anyone for help is strictly forbidden. Go elsewhere if you need surgery and don't rely on this place for any help whatsoever.

I recently had surgery here, had to spend the night and I had a great experience with the staff on…read more3S. The nurses and nurses assistants were all attentive, caring, and genuine. My pre op experience was a little less than stellar. My check in nurse was very distracted, mumbled a lot while reading over my charts and pre op questionnaire, she also asked questions over and over again because she was so distracted that she couldn't remember if she had asked them already. The facility was clean and quiet. Overall pretty happy with my time spent here.

I had an extremely mixed experience at the Frisbie Memorial Hospital and I honestly don't know how…read moreI feel about the overall visit. I came here a few weeks ago because I was having severe vertigo while in New Hampshire and the walk in clinic I was at a few days prior told me to go to an Emergency Room in a few days if symptoms remained or had gotten worse. I came here at around 9AM on a Thursday and the lobby was completely dead when I came in. I was able to check in, get a private room, and start speaking with the nurses pretty fast. In my first two hours at the hospital I was hooked up to an IV, drew blood, had all my basic tests taken, and even went in to get a cat scan. The nurses were extremely friendly throughout my visit and I have zero complaints about the first few hours. Once I was done getting a cat scan, I was sent back to my room and that's where I sat with zero communication, zero water, and zero updates for three hours as I sat dizzy in a room. Once 2:30PM rolled around, the doctor finally entered the room and was not very friendly at all. She would say a couple of things and whenever I tried to respond for clarification she would just got irritated and cut me off, making it kind of hard to actually process what was going on or fully understand. Once she finished talking, she basically just left and I was back to being alone waiting for a nurse who I was able to ask a few questions to and get actual clarification. Overall, my visit to Frisbie Memorial Hospital left a pretty 50/50 taste in my mouth. The doctor wasn't very friendly and insisted multiple times that the most important thing I could do was stay hydrated even though I was left without water for the last 6 hours, so who knows. The hospital itself was fairly clean, the nurses were friendly when dealing with me, and even though my experience wasn't ideal, this is the main hospital for the area since medical centers aren't exactly all over the place in New Hampshire. My only recommendation is for the doctors to be a little more helpful when talking to people with Autism, because that one interaction ruined an entire week for me.

When a medical crisis struck our family shortly after moving to Rochester, NH, we braced ourselves…read morefor the worst. Having recently relocated from the Boston area--home to some of the world's finest medical centers--we were worried that a regional hospital wouldn't measure up to the complex, life-threatening neurological emergency we faced. We couldn't have been more wrong. From the moment the skilled Rochester paramedics arrived, through the incredibly fast and efficient handling in Frisbie's Emergency Room, we experienced exceptional care. The team--spanning cardiologists, neurologists, hospitalists, and nurses--worked seamlessly to provide a swift diagnosis, intervention, and treatment plan. The quality of care at Frisbie Memorial Hospital was excellent. The hospital's ability to quickly consult with neurological specialists and leverage their expertise while still offering the highly personalized support of a smaller facility was excellent. Following the ER treatment, when my spouse was admitted, we were given a quiet, private room--a comfort that made a huge difference during a stressful time. The attending physicians were great listeners who provided clear, reassuring answers and treatment plans. Every nurse and allied health professional we encountered was exemplary. Frisbie Memorial Hospital's team saved a life. We recommend them wholeheartedly and are profoundly grateful for the phenomenal care and support we received when we needed it most.

I was in room 314. for emergency gall bladder surgery. Liz the night nurse.Hannah and Katie and the…read morenurse manager. some whose names slip my mind. All took wonderful care of Me. Thank you Dr Eldor. for performing surgery with great precision Nancy F

My mom was transferred here from another hospital last night, she's been treated extremely well,…read moreeveryone has been very nice to me and my family and everyone I've talked to has been knowledgeable and kind. The facility is clean and quiet.

The staff at the front was friendly and caring as well as informative…read more The medical professionals were also very attentive. On a busy day they spent time answering questions and making sure my concerns were heard.

I walked in as a walk in expecting a long wait. It was a nice surprise to only wait about 20…read moreminutes before being seen. Save yourself some time and complete paperwork online and prebook an appt online. This will save you even more time especially during busy seasons. I was assisted by a PA who was very efficient and kind. She explained everything she was doing and had great bedside manner. I was in and out in an hour. I would come again for a non urgent medical need. Plenty of parking onsite and located close to Walgreens!

Dr. was great and very thorough. The nurse assigned to my loved one was rude, insulting, and…read moreuncaring. She also wrote false information in the report that was sent with ambulance personnel transporting patient to York. She definitely had a problem with obese patients and was inappropriate in her comments and demeanor. We will be filing a complaint regarding her professionalsm and falsifying information. Obese patients should not be discriminated against!

This summer I have accompanied my daughter and granddaughter to this facility twice. On both…read moreoccasions the phone staff, reception staff were rude and unprofessional. On one visit my 6 yo grand daughter had strep symptoms and was very sick. I called to ask what time they were open until ( it was at 6:35).I was told they'd be closing at 7, door would be locked at 6:59. We arrived at 6:50. The informed us immediately when they were closing. Staff and nurse were abrupt & curt. The practitioner was kind to her. He said no need for a strep test, he'd treat her for strep ( another family member had already been treated for it). We were out the door before 7 and they had already locked the door. This week she was seen for a deep cut on her elbow. When called to make sure they did stitches there the staff again rudely said you need to get her soon , we close at 7! At that time it was 5:55. She was seen and PA said oh, glue will be fine, it's in a good area. Her elbow looks horrible, it's completely open, glue gone! Her pediatrician said she'll have a bad scar, can't be stitched now. It needed stitches.. but of course they would be closing in an hour.. get her out! I've had great experiences here over the years but I'm not sure I'll ever return there. Sub par care and rudeness is not acceptable!

Quite possibly the nicest staff I've ever come across. Came…read morein with a small emergency and was taken back right away and treated me immediately. The staff made sure I was comfortable at all times. Shout out to Eric and Madison and the rest of the gang for being amazing Thank you!

We just took my mom-in-law who is visiting from Michigan to the York Kittery hospital emergency…read moreroom. The help we got was top drawer and the nurse practitioner we saw was a truly concerned caring knowledgeable woman. Incredibly impressive and thankful