After purchasing a new pair of glasses and new lenses for my exiting frames, I was having problems…read morewith the two lenses not matching the prescription. I returned to have both pair of glasses rechecked and adjusted many times to no avail. Finally I asked to be refunded, but instead they " pleaded" to let them remake one set of lenses, which they did. This week I noticed a crack in the right lense near the hinge area. I visited today to inquire about thei manufacturer's warranty. I was told if could happen if I wore them outside in the sunlight. That's completely unacceptable! I have been wearing corrective lenses for 50+ years and I've never heard that one before. I was told they wouldn't do anything for me. I suggest you try shopping somewhere else for your eye care products.

Shingles in the eye....no fun! Saw Dr. Peter's today. Very thorough, informative & personable…read more He's not my usual doctor but I would not hesitate to see him again. Just love Brook Run Vision Center! Best of the Best! 5 Stars

Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

I highly recommend Chesterfield Optometric Center! They provide kind, compassionate patient care -…read morefrom the front desk to the exam room. They prioritize your health and safety, and above all, they care. I was able to book a last minute appointment for a health issue, and I was seen right away. I was treated as a priority - not a problem. Thank you!

Unfortunately, every app gets worse..I was already skeptical while making an app because the…read morereceptionist always have an attitude & now they are charging an additional $40 to check your eye health when this previously was included? I'm not understanding the difference in then and now except maybe they are looking to tact on any additional fees since they were closed due to covid & MORE THAN LIKELY RECEIVED PAYMENT PROTECTION LOAN. Anywho I still scheduled my app which was a month out... (always) the day of the app comes and they text saying I need to reschedule & it will be another month. Absolutely ridiculous you have to wait 2 full months for a simple eye appointment.

I have been coming for several years now and I am well pleased with the staff and the examine by…read moreDr. Shows was thorough. I would definitely recommend them.

I've been coming here for a few years, always get treated great by the entire staff. Friendly,…read moreprofessional, accessible.

Everyone here is super friendly and laid back. Definitely a great office and doctor. Highly…read morerecommend.

Found this location through my insurance. They were very attentive to my needs. Went in for a…read moreregular eye exam and came out with a prescription for progressive lenses. I was able to get everything done on the same day during that appointment. Eye exam and picking out my frames. Now in my opinion they don't really have a wide selection of frames. I believe there were some Kate Spade, Gucci, and Banana Republic frames. I'm sure there's more but while I was looking those are the brands I noticed. I was told my glasses would be ready in a week. My appointment was on a Monday and they called me that Friday afternoon saying my glasses were ready for pickup. Also, they want you to pay half of your frame bill at the day of service and once you come back to pick up your glasses you pay the other half. I can't remember the females name that help me pick out my frames but she was friendly informative and very helpful. I definitely will be back in a year. If not sooner to get me another pair of frames so I can switch up. Great experience.

Very impressed with this small, local business. Staff out front are efficient, helpful, and…read morefriendly. Dr. Patel was approachable, engaged, and spent time explaining the results of the eye exam. She didn't make me feel as if I were imposing on her time. Overall, high marks for this business.

I would not recommend this practice to anyone, especially those from minority backgrounds. The…read morecustomer service was absolutely terrible from the moment I walked in. The front desk staff were rude, dismissive, and showed zero compassion toward patients. What made it worse was the blatant racism. Staff members were visibly unwelcoming toward Asian and Muslim patients, and I personally witnessed them mocking ethnic names -- laughing among themselves in a way that was humiliating and completely unprofessional. This is a medical office, not a place where patients should have to tolerate discrimination. On top of that, their appointment policy is absurd. If you are even five minutes late -- despite traffic, parking, or any other reasonable circumstance -- they will cancel your appointment on the spot and move on without any grace or understanding. No call, no warning, no flexibility whatsoever. This place is not a welcoming environment. The behavior of the staff is harassing, disrespectful, and frankly unacceptable for any business -- let alone a healthcare provider. I urge anyone from a diverse background to look elsewhere for eye care where you will actually be treated with dignity.

Hanover location- Melissa at the front desk was absolutely…read morewonderful! From the moment we walked in, she greeted us with a warm smile and made our entire family feel welcome. She was incredibly friendly, kind, and patient with my children, going above and beyond to make their visit a positive experience. Melissa even took the time to give the kids small gifts, which completely made their day. More importantly, she genuinely engaged with them and helped them feel comfortable and excited about being there. It's not often that children leave a doctor's appointment asking when they can come back, but thanks to Melissa, that's exactly what happened! Her kindness, professionalism, and attention to making families feel welcome truly set this office apart. We are so grateful for the exceptional customer service she provided and look forward to future visits. Thank you, Melissa, for making such a lasting impression on our family!

it has been over 2 yrs since my cataract surgery. My vision is horrific. I cannot see well and…read morealways feel like something is in my eyes. My eyes get blurry, I lose my balance because of my sight being awful and it has destroyed my quality of life as an artist. I feel lost, hopeless and wish i never allowed them to bully me into this surgery. I could see well enough before this. WISH I NEVER WENT TO THIS PLACE. COLD AWFUL HEARTLESS COULD CARE LESS ATTITUDE AND GENERIC RESPONSES AS THOUGH WHAT HAS HAPPENED IS AN "OH WELL...WHOOPS" Nothing they can do to help so they say, it is just a total lost cause. I despise what has been done to me and I just wanna sleep so the day is over and i do not have to deal with it. I hate my life now. If I only knew they would destroy my life and my vision.