The customer service given by Robert today when he delivered mobility scooter was top tier. He…read morehandled every question and concern with patience,and knowledge. He explained things in a way that was understandable and left no questions unanswered. Will be doing business with them,and only them in the future.

I highly recommend this business for anyone looking for mobility equipment. The staff is very…read morefriendly and caring. They stand behind their warranties. The atmosphere inside is extremely relaxed with many places to sit and take a load off while learning about all the different options. Lacey and Mitchell are full of knowledge and are always available to lend a helping hand, Don't waste your time shopping online or at any other store. If you do, you will just become another number and good luck with warranties. Make a visit to the Healthcare Store for that more personal touch experience. Great people you can trust and count on to enhance your life with these amazing mobility devices.

Providing basic customer service. Refills not timely. Pharmacist offensive when I questioned how to…read moreuse a medication

After explaining my situation regarding my 3 year old and how much pain it was for her to use the…read morerestroom they made sure to get the medication that normally takes a day to MAKE that night for her. She is doing SO much better due to this kindness in a lot shorter period of time. Thank you so much!

Not good customer service. Had my cpap prescription for over…read more2 months. Never got my equipment!

From the owner: "Accredited medical equipment supplier serving Texas since 1992. Friday and evening appointments…read moreavailable, call for inquiries."

Mobility City provides assisted living devices and mobility equipment and service. The staff is…read moreprofessional, joyfully friendly, and expert at fixing equipment. But what caught my attention is a most comfortable lift recliner. As the name suggests, it gives you a lift when you're getting up as Holly, an owner of this franchise, might say. It's equipped with push button controls positioning your body for pure relaxation. Consider it when you're watching a Cowboy game, shouting at the TV after a receiver bungled a pass. You might want to jump out of your seat for that -- without needing assistance. In any event, you don't need to suffer from a mobility problem to enjoy the relaxation. If you check out the Mobility City showroom, walk a minute to Rita's Italian Ice & Frozen Custards, which offers the tastiest ice I've enjoyed in years.

I was able to rent a transport wheelchair for my 91-year-old Mother who visited for a few days. I…read morewas greeted warmly by a helpful salesperson, but I was disappointed, however, because when I had called ahead I was told I didn't need to reserve any equipment because they had plenty of everything. However, when I arrived the following week, they were all out of rollaters. My mom's visit would have been more enjoyable had she been able to walk with the assistance of a rollater while she was here.

Got a call back from Sarah on Monday, Nov. 10, 2015. I tried to explain the nature of my call. She…read moreconsistently interrupted me. Told me I had tried every mask they had and the first one I had was the best. I tried to tell her I had not made any of the changes. That the supplier had arbitrarily changed my mask several times over the years. Sarah was rude, argumentative, condescending, and spoke to me in such a manner that I could hear her co-worker laughing in the background. She needs a lesson in customer service. I think I need to change suppliers. This is unacceptable. DON'T USE THIS BUSINESS if you want to be shown respect.

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.

Do NOT do business with this company. I was charged twice for a one-month equipment rental. Since…read morethen, I've made repeated attempts to resolve the issue by phone, email, text, fax, and even an in-person visit. Their voicemail was consistently full, and I never received a response from billing or management. Based on my experience, I cannot recommend this company.

From the owner: Allen Medical Equipment Delivery provides 24-Hour, same-day delivery and professional setup of home…read moremedical equipment and supplies across North Texas. We specialize in mobility solutions, hospital beds, oxygen concentrators, lift chairs, scooters, and patient care equipment -- all delivered and installed by our trained technicians. No in-store shopping or pickup -- we bring comfort and care directly to your door, day or night. Delivered in Hours, Not Days!