The customer service given by Robert today when he delivered mobility scooter was top tier. He…read morehandled every question and concern with patience,and knowledge. He explained things in a way that was understandable and left no questions unanswered. Will be doing business with them,and only them in the future.

I highly recommend this business for anyone looking for mobility equipment. The staff is very…read morefriendly and caring. They stand behind their warranties. The atmosphere inside is extremely relaxed with many places to sit and take a load off while learning about all the different options. Lacey and Mitchell are full of knowledge and are always available to lend a helping hand, Don't waste your time shopping online or at any other store. If you do, you will just become another number and good luck with warranties. Make a visit to the Healthcare Store for that more personal touch experience. Great people you can trust and count on to enhance your life with these amazing mobility devices.

Not good customer service. Had my cpap prescription for over…read more2 months. Never got my equipment!

From the owner: "Accredited medical equipment supplier serving Texas since 1992. Friday and evening appointments…read moreavailable, call for inquiries."

I've been on a journey y'all!! I've been going more and more to my primary doctor, and I mentioned…read moreto him that I have back problems when I go to sleep. When I wake up, I wake up and my whole body hurts! Even after getting like 9 hours of sleep, my feet cramp like crazy and I sweat a lot when I sleep. I asked if he could refer me to do a sleep study and I went down that rabbit hole. Turns out I have sleep apnea and it was recommended I use a CPAP machine, and that has led me here. I am the first one in my family to be medically diagnosed with sleep apnea, and I am the first of my friends as well (none of my friends have disclosed they have sleep apnea anyway). I knew nothing and did not know what was supposed to be involved but here I am. This place is located near my house, so it was super easy to get here. This place is open to the public but I would call ahead as you need a prescription for a lot of things here. My insurance company scheduled an appointment here for me. When I arrived, they took me to a private meeting room where they went over everything from A to Z regarding my new CPAP machine. The lady who helped me the first time I was there was kind, funny, and very knowledgeable about the equipment. She fitted me for a mask to help me get started. She provided me with their contact information and other resources to help me on my journey. A few weeks later, I had to return to them to change out my sleeping mask since it was not working out for me. The lady who helped me this time was so amazing! She made me feel so welcomed, and she mentioned all the different reasons someone would be diagnosed with sleep apnea, how the machines work, how they can help you breathe better etc. I never realized how valuable it is to have a good night's sleep until I got diagnosed with sleep apnea and had to start using a CPAP machine. I highly recommend coming here for your medical supplies needs, just give them a call to begin with and they can help you find what you are looking for.

I was able to rent a transport wheelchair for my 91-year-old Mother who visited for a few days. I…read morewas greeted warmly by a helpful salesperson, but I was disappointed, however, because when I had called ahead I was told I didn't need to reserve any equipment because they had plenty of everything. However, when I arrived the following week, they were all out of rollaters. My mom's visit would have been more enjoyable had she been able to walk with the assistance of a rollater while she was here.

Mobility City provides assisted living devices and mobility equipment and service. The staff is…read moreprofessional, joyfully friendly, and expert at fixing equipment. But what caught my attention is a most comfortable lift recliner. As the name suggests, it gives you a lift when you're getting up as Holly, an owner of this franchise, might say. It's equipped with push button controls positioning your body for pure relaxation. Consider it when you're watching a Cowboy game, shouting at the TV after a receiver bungled a pass. You might want to jump out of your seat for that -- without needing assistance. In any event, you don't need to suffer from a mobility problem to enjoy the relaxation. If you check out the Mobility City showroom, walk a minute to Rita's Italian Ice & Frozen Custards, which offers the tastiest ice I've enjoyed in years.

I had been prescribed a CPAP machine, and the staff was very helpful. My advisor, Ashley Finch, was…read moreespecially very knowledgeable and guided me through the setup process for the CPAP machine very competently.

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.

I was so impressed with delivery and pick up speed and customer service throughout the whole rental…read moreprocess. Even when I had a minor issue they fixed it immediately even though it meant a long drive to replace a part. Thank you for making a difficult time in my life so much easier!

From the owner: Same-day hospital bed delivery, oxygen concentrator delivery, wheelchair and scooter delivery,…read morepatient lift installation, and hotel medical equipment setup across North Texas. We specialize in urgent home recovery setups installed before the patient arrives home. Hospital beds, oxygen, pressure relief mattresses, mobility equipment, and lift systems delivered and professionally installed in hours — not days. Available 24/7 throughout Dallas-Fort Worth for emergency discharges, hotel recovery stays, post-surgical care, and same-day medical equipment needs.

Pharmacy is rude and unprofessional. They fumbled around with my insurance for half an hour. then…read morethey shut the window in my face 1 minute before closing. I needed this prescription for a surgery the next day at 8:00am before they opened, so they ruined it. They laughed behind the screen. Then when my wife was upset, they came out and screamed at her.

Have never had such awful tacky service from a pharmacy rep. I came here to the review just to see…read moreif others experienced what I did. The pharmacy reps are rude, dismissive and aggressive. They act as though they are bothered by every interaction with customers and then complain and joke loudly about customers in ear shot of other customers. They act like they own the shop and we are doing them a favor by being there. The pharmacy rep asked if I needed a consult and when I said yes and could even finish my sentence she loudly yelled "consult" and walked off. Their whole demeanor is disrespectful and put out and let me tell you ladies, all it does is make you look sad, angry and pathetic. And no one wants to be around that. Good luck keeping your jobs with your horrible attitudes. Take a lesson from the lady who runs the front of your store. And shame on you for being in a customer facing role if you don't like customers. Find another job.