None existent customer service !!!! I ordered 7 windows in…read moreMarch, the ordering process, delivery and prices were all excellent. However, upon installation in April my contractor discovered some minor concealed damage on two of the windows. We immediately took pictures and reported the damage prior to installing them. We were told to install them anyway and that someone from Anderson would be out to the site to correct the problem. Well after 4 months, at least 4 emails, and several phone calls I've got nothing but lip service and excuses from Long Island Window and the problem has still not been resolved.

Some time ago I purchased windows, an exterior door and a storm door and had excellant service…read more Recently I went to get informaton on getting another exterior door and storm door....once again they exceeded my expectations. I can't begin to say how helpful everyone was. All my questions were answered and then some. Helpful hints, plenty of good advice. You can't get that from a "big box store". Thank you and will be back when ready to order.

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

We ordered and paid for several pet-safe screens for our windows and sliding doors. They cancelled…read morethe first appointment. We rescheduled, and then they didn't show up for the next one, nor the next one, an so on. This happened around 12 times over a period of two months! Eventually, the office administrator gave me the direct phone number for her boss, Reggie, because even she couldn't get hold of him anymore. Every time there was a different excuse: he was "driving back from Florida," dealing with "an emergency with an employee in Florida," had to leave "for Florida," and so on. There was always another excuse. One day, his crew finally showed up and installed some of the window screens. However, they had to wait six hours for him to arrive to bring the material. Then we discovered that several of the screens didn't fit because he had measured them incorrectly. None of the large sliding door screens were even ready. Eventually, I'd had enough and demanded a refund for the unfinished work and the screens we never received. He promised again that he would come and complete the installation, even confirming it by email, but he never showed up. He repeated this two more times. Finally, I told him I was done and wanted our money back. His response was to hang up on me! And now, it shows that their business is "permanently closed" and I'm left to figure out how I'll get a refund from them!

Look no further. I would and have recommended Danny, Chris and the Royal team to everyone. We just…read moremoved into the area and we had a couple of doors that were in rough shape. Not knowing many of the local contractors. My first calls were to the well-known window and door vendors (Anderson and Pella). After getting their prices back, we had to reassess the scope of the project since we would not be able to afford to do all of the doors at once. We did some more research and I came across Royal Doors and Windows. They had a lot of five star reviews which made me skeptical. I called and Danny was at my house in a few days. He took very precise measurements and photos. He even came back because he wanted to double check something that he didnt get a perfect picture of. The meeting in his office was excellent. He was able to walk us through our options, the costs and details. Moreover, he was able to show us the actual doors and how they would look on our house using his pictures and big screen in his office. It made the process extremely easy. When the big day came, the install team was just as Danny had promised. Chris and his partner we quick, efficient, and neat. They replaced three large doors and a window over a two day period. They were so quiet doing it, I was able to work from home in the next room. The doors came out great and we couldnt be happier. And the best part their price was 40% lower than the original quotes we got so we were able to complete the entire project in one shot. Thank you Danny. We will be calling you for our next project.

They know your address and they know how to use it. After they refused to respond to my requests to…read morerepair the holes they created on the seams between the doorframe and door THEY installed and sending me a door that was not the color they promised, I showed up at their showroom. When they asked why I was there I told them why. The salesperson was upset because his current victims/customers were there and overheard. He showed up at my house to do his best to embarrass me. From my driveway, he started to yell at me that I cost him business. This time I have a ring doorbell to catch his unprofessional possibly steroid induced behavior. He cost himself business by being a liar. The owner came by my house after this fiasco and offered me paint so I could paint my door the BLACK color that I initially ordered. He had the gall to say that the espresso/black color went better with my house anyway. My house was under renovation so he proved my point-I'm not trying to match the current color. I'm matching what it will be. Lastly, the fancy keypad doorknob they sold me was not installed correctly because the door would not close!!! They came back to fix it to loosen the screws to accommodate the misalignment. I wasted over $10000 on this poor excuse of a business. RUN. It is not worth it to do business with this company. They also need promised satisfaction guaranteed but they don't mean the customer-they are only concerned with themselves. THEY ARE A SCAM.

They were absolutely amazing, professional and talented! I recommend them highly as the replaced…read moreall my windows and doors and I can't be happier! Best price and quality work!

We are repeat customers and this is our 2nd time working with Willie and Joe of Factory Doors and…read moreWindows. This time it was due to a tree falling onto our 2nd floor master bath windows and 1st floor kitchen windows. Willie communicated diligently with us and our home insurance in order to accomplish the job in a timely manner. Willie is easy to deal with and provided different pricing options from which to choose. They installed the ProVia brand of windows and we are extremely happy with the results. We highly recommend Factory Doors and Windows!

Recently finished a gut and remodel of our guest bath with Steve and Ernie, and couldn't be more…read morepleased. They provided a fair quote, and executed on time and on budget with minimal disruption. Pleasure to work with. Highly recommend!

After years of struggling to find a good handyman to do repairs around my home, I found Mr. Wilson…read moreonline. I hired him to rebuild and repaint my deck stairs. Mr. Wilson did sturdy, high-quality work. He further helped me while I was trying to sell my home by providing contacts. He is kind, reliable, and reasonably priced. It is a rare combination these days. I highly recommend his services to anyone looking for a great handyman. I only wish I had known about Wilson Construction earlier.

We had the pleasure of working with NSE to install 13 new windows and a new door in our home…read more Although it was a huge undertaking the sales process with Eric was quick, easy and thorough and the ordering and installation followed in the same regard. We felt comfortable the entire time. Eric listened to our wants and needs and constructed an affordable option using the quality products we wanted! We then had Mike and his team install the windows during a 3 day process- always communicating, friendly and professional. They went above and beyond and any concerns we had were always taken care of immediately. They were all exceptional to work with. We would recommend NSE for any home window installation! They were all great to work with and superior in their craft!

NSE Windows was an amazing partner. They worked with me to meet my budget needs on my home where I…read morehad to replace 27 windows. My installer Mike and his team were phenomenal, they showed up on time, finished on time, and were incredibly clean. Extremely happy with my decision to work with NSE!

Professional from start to finish. Showed up on time, quoted a great price, did what they said they…read morewould do, were always friendly when I needed something, and the windows look great. Highly recommend.

Update, March 2026 - It happened again to a different window and this time the repair was SOMEHOW…read moreFASTER. I logged the project request with Benson at 12:41pm on a Saturday. The window was fixed by 2:41pm *the same day*. Unbelievable. I will never call anyone else ever again for window repair.

Nick went above and beyond with his exceptional service, installing my bathroom window today with…read moregreat professionalism and top-notch quality. I will happily recommend him to my friends and family.

They did an excellent job fabricating and installing mirrors for my home gym. Very professionalread more

John and his crew did an excellent job installing five basement windows. They were professional,…read moreefficient, and did beautiful work. I'm very happy with the results and would highly recommend John and his crew!

This was our second time using John and just as before he was exceptional. We needed our storm door…read moreput back on the frame after work had been done. John came the next morning to check for damage and make sure the quality was just like new. He also graciously gave us lots of advice about the new front door we had had installed recently, showing us the errors in craftsmanship. He wanted us to understand why it wasn't closing properly and still giving a draft. He didn't have to take time to do all that and we really appreciate him. He is a perfectionist and I stand by my word that if you want doors and windows and he is the only one to go to. He is passionate about the field and it shows.

When we moved into our house, we unfortunately had two broken windows that needed to be replaced…read more Shower and Glass Window Repair made the whole process so easy! They came out, measured the windows, and had the replacements installed quickly. The new windows look amazing, and it honestly feels so good seeing the house slowly come together and feel like our own. We couldn't have gotten these finished without Shower and Glass Window Repair, and we really appreciate how easy and seamless they made the whole process. Definitely recommend them if you need window or glass work done!

We had a broken window in our basement that needed a quick fix. I reached out via Yelp & William…read morewas able to come out the next morning. He was quick, efficient & professional. Will definitely use again for any other glass needs!