Extremely rude and arrogant. Called to verify they were opened and tested water. Did not answer…read morephone first two time I called during business hours. When they did answer they confirmed they tested water and were open till 4. However, asked if we were aware they were in Midlothian in a very rude tone. When arriving to the location he did not greet us and when another couple came in behind us he greeted them. I clarified that we wern't with the lady ahead of us and that we were there to have our water tested. He said he wasnt going to be able to help that day he was too busy. I told him we drove 30 min to have it tested. He said it may be a few hours and asked if we could come back. I said we would wait. We live too far from the store to just come back. He finally got to helping us after assisting buzzed up customer from having bloody Mary's next door and trying to push us away. However, he kept talking down to me and telling the chemicals I was using were bad. I asked why, he said because hes been doing this for 20+ years and he knew they were with no further explanation. My spa had turned green after i put chemicals in. He said it's because I used the wrong stuff. I told him i thought it was from metals in the water since we filled it with the well. After analyzing thr water he realized what I did was fine, and it was probably copper in the water that turned it green. We got our chemicals, but definitely wont be back.

I would rate this place 10 stars if I could! If you are looking to invest in a hot tub then this is…read morethe place to go! As soon as I entered the store Mr. Allen quickly introduced himself and he begin to explain each hot tub that was in the store that would be a great fit for me. The store was very clean and well organized. Although we are currently in a pandemic crisis, Mr. Allen was a breath of fresh air. He was very professional and very attentive. He went above and beyond to ensure the hot tub I purchased would be delivered to my home on 4/28/2020 and surely it was! The delivery was easy and a piece of cake! The very next morning Mr. Allen contacted me and he walked me through the steps of filling the hot tub and walked me threw the chemicals and how to use them. I purchased the Monterey Sand Color Hot Tub. Almost 30 days owning the hot tub and and I love it!!! So glad I came to Luxury Pool and Spa!

I love this place!!!!!! It's clean, the staff is friendly, and the service is SPECTACULAR. Their…read morehot tub selection is top tier, as well as the billiard choices. If you like good things then come here!!!!!!!!

Stay away from this business. Kathy is extremely rude. After…read morebeing a client for over 27 years, paying $4,000 each summer for weekly cleanings of an inground pool, plus paying them to open and close the pool each year, and replace liners, plus buying all supplies from them, thinking they were trustworthy, finally had cameras to prove they only cleaned for less than 11 minutes, didn't shock the pool like they were supposed to, didn't vacuum it well, left a valve closed, and the pump on, which burned up the motor. They charged $500 for a new motor, that they destroyed, and left wires hanging out on the new motor, plus, left the valve closed AGAIN, but turned the pump on running without water. Claimed they shocked it this time, yet 4 days later, a more reliable pool company said the chlorine level was almost zero!!!When contacted, they came and covered the wires they left exposed, and said they would go back and discuss what to do about this situation with the other owners, but didn't call back. When we called them, Kathy at first, acted as though she didn't know what we were taking about, then said her employees did not do anything wrong, and instead of taking care of their mistake, Kathy actually used the words that she was "firing" my mother as a customer. Oh, and I also found out that another pool place charges less than $300 for that motor, that should have been replaced for free, since they are the ones that burned up the first one, and possibly shortened the life of the new motor. Other family members tried to call, but Kathy was rude to them as well, told them she already fired my mom, then hung up on them, and said she was calling her lawyer on them. I've never heard of a business tests people so ugly, nor one that doesn't even consider that maybe their employee may have made a mistake, and maybe, a loyal customer for over 27 years, should be believed, and not treated this way.

My Fitness Spa kept tripping the breaker every 30 minutes. After wasting time with an electrician…read moreand $1,000 to replace a 60-amp breaker, I called Southern Spa Service. They quickly diagnosed the issue, replaced a leaking ozone system, and verified full operation. My spa was up and running in under an hour! Outstanding service from highly skilled technicians at a very reasonable cost. I've learned most spa distributors in the Richmond, VA area rely on Southern Spa Service for their service calls. They're in high demand, so scheduling takes patience--but it's absolutely worth it for Southern Spa's expertise and reliability. If you need professional, knowledgeable techs at fair prices, this is the company!

Excellent experience. Until we called Southern Spa we'd had no luck finding someone just to come…read morelook at our hot tub. Within days of our first phone call to them, Kevin came out and quickly found the problem. He even had the parts on the truck! Everything about this experience from start to finish exceeded expectations. Good communication, courteous, knowledgeable, prompt and personable. Would give 6 stars if I could.

Please save yourself from Genaro and Unique Pools - you will not enjoy this experience. If I could…read moregive zero stars I would. I have never been so disappointed and distraught over an investment in my home. I was so excited to have a pool installed before we began. Every aspect of this was a horror - we placed our order 6 months before the pool was delivered- ok I understand Covid... but it was delivered in the afternoon and unique did not have the proper equipment to crane this into our back yard. Hours later a backhoe finally arrives in darkness and hauls this into our yard- utterly destroying our lawn. The pool then sits untouched for four months until work took place sporadically during evening and weekend hours after we chased, called, begged for unique to get started. Concrete finally had to be ordered and paid for directly by us as unique was no longer in good standing with local companies. Concrete was to be colored and stamped but instead was stained - not our preferred color choice. No electrician was available. No cover was ever delivered. The concrete was incorrectly formed for the cover. We are left out of pocket on the cover, finding our own electrician to complete the job, needing to fix the concrete and by the way the pool was left a sloppy stained mess. We are out of pocket better than 15k, plus needing to repair/resod our lawn and repair irrigation which was destroyed by the equipment. We finally have the pool operating one year later and no thanks to Unique. A complete horror show. Run away!

I'm probably shooting myself in the foot by saying this, but don't give this company your money. We…read moregave them a deposit of approximately $25k in 2021. We gave them another $25k last year. What do we have to show for our money? Nothing. (Unless you count the building permit they managed to obtain through the county.) So many times over the last year we were told they'd get our pool installed as soon as they sorted out whatever the delay was at the time. "Just waiting on permit." "Just waiting on pool distributor to get pool in stock." "Just waiting on pool distributor to find driver to deliver pool." "Too busy moving into new office." In the spring we were told our pool would be installed in July or August. In the summer we were told fall. We actually delayed closing on our newly constructed home a month because we thought the pool would be installed before closing (end of October). We were very clear with Unique Pools that we were pushing our home closing back for the sole purpose of bundling the pool into our mortgage. Then instead of a pool we got more reasons why the install would be delayed. At that point they told us we were on a "very short list" and suggested they'd do our install in December or January. Before Christmas I called and was told they just needed a driver to deliver the pool and they would do the install as soon as the pool arrived, which was supposed to be a matter of weeks. Now it's March. Still no pool. We decided to go with another pool company and are currently trying (unsuccessfully) to get a refund from Unique Pools. The new company told us that they've already redone a few pools that were incorrectly installed by Unique Pools. (So in a way it's a blessing Unique Pools is not going to be doing our pool.) What the new pool company told us about some of these pool businesses is what I've suspected all along-- they fund existing contracts with deposits collected from new contracts. I suspect they are in effect a Ponzi scheme and need new contracts / deposits to make good on the old ones. Unique Pools continues to give us excuse after excuse, even including covid now 4 years out from the pandemic. Meanwhile, the new pool company we're using reports no such delays and assures us it is reasonable to get a pool within a 3-4 month time frame. Writing this review may indeed screw up my ability to get a refund if you heed my advice and avoid giving them your money (lest you never see it again as I fear is going to happen to us). However, the last time I wrote a bad review, Genaro seemed motivated to prioritize our concerns. I told him I'd take the bad review down if he made the situation right. He has not made it right. So here is my honest review again. Maybe this will light a fire under his butt to get us our $50k back. At this point, that money is as good as stolen. STAY AWAY FOLKS!

The team was responsive, gave me a good quote that exactly addressed what I needed, and ended up…read moretaking care of the work earlier than originally expected! They did a great job replacing our pump and the media in the sand filter. They even upgraded some of the PVC sizes to help everything flow better! Will definitely use them again in the future. Thank you!

From the owner: SwimRight Pool and Spa proudly provides professional pool cleaning, pool maintenance, pool repair,…read moreand hot tub services throughout Richmond, VA and the surrounding areas. We specialize in keeping residential swimming pools crystal clear, properly balanced, and operating efficiently year-round. From weekly pool cleaning and seasonal pool openings to equipment repairs, leak detection, water balancing, and filter maintenance, our experienced team delivers reliable service with attention to detail. At SwimRight Pool and Spa, we understand that every pool is different, which is why we customize our pool service plans to fit each customer’s needs. Whether you need routine maintenance, green pool cleanup, pump and filter repairs, or spa and hot tub maintenance, we are committed to providing dependable, high-quality service that helps extend the life of your pool equipment and keeps your backyard swim-ready. Homeowners across Richmond, Chesterfield, Midlothian, Glen Allen, Ashland, and nearby communities trust SwimRight Pool and Spa for honest communication, professional workmanship, and fast response times. Our goal is to make pool ownership stress-free so you can spend more time enjoying your pool and less time worrying about maintenance and repairs.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair