Very upset with the owners for not getting back to me on an issue I have had with a brand new hot…read moretub. A feature didn't work, and while they did offer to pick up the hot tub and repair it, I didn't like the thought of having the wiring and plumbing undone. Plus who knows what other issues might arise when it is moved to their shop and back. An refund of $200 was offered by the manufacturer, but I didn't feel that was sufficient. A very kind salesperson (Rachel) offered to check with the owners. Months have passed without an answer and numerous phone calls. Needless to say I will not be recommending Luxury Pools & Spas on Pump Road -- poor service when you can't get the owners to stand behind their products! Owners are clearly in it for the $$$ and didn't even bother to call.

We've had our HotSpring salt water spa for 2 years and have been very happy with its easy…read moremaintenance and water analysis process. Great for achy bodies, relaxing before bed, or just for socializing. Took a few years to save but well worth the investment.

They told the better business bureau a falsehood. That they had made a consession on the warranty…read more They gave me one warranty when I purchased the hot tub and another when I made a claim. they did not fix my hot tub. David Hatley is a multi-multi millionaire many times over. Now I know how that happened. Even though they "sincerely apologize" they do not follow up on the warranty.

So far, my catalina carlton is exceptional. Easy FIVE STARS! The clowns (Chris) at store in…read moreRichmond- ZERO STARS! Thank goodness for the customer service support at the factory in Tennessee! So far no issues with responsiveness, understanding, follow up, etc... Before the buy, the salesman knew EVERYTHING about the hot tub, but once the hot tub was delivered, they developed convenient amnesia! BLUF: keep expectations with the hot tub company in Tennessee and not the used car salesman in Richmond!

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Here is my story ! Called Milinium pool in July to fix the…read morepool cover First guy came broke 4 tiles informed Adam the manager he could care less Pool cover still not working called again e mail no reply ! 2 weeks later someone came again broke the line ! New line had to be ordered waited another 3 weeks Still pool cover not working!! Called e mailed text, rude and unprofessional service A week later someone showed up again did nothing, still not working pool is dirty from leaves debris etc and summer is over ! Pure madness and substandard service Called " safe cover " company they came spent 2 hrs and the cover is working 4 months of stressful saga I would give them 0 stars had it was an option Stay away from them!! Use: safe cover Or other co

We have used Integrity Pool for 13 yrs and have Never had a complaint. Terry and his team are…read moreprofessional and efficient. They will always be our go to for our pool and spa needs.

We reached out to Terry this morning because we've been struggling with no suction with our new…read moreHayward pump. He was here by noon, problem fixed right away, no charge because he was in the area. Terry is the guy I want servicing our pool going forward. Other companies didn't even bother to call back. Corny, but Integrity definitely has integrity.

Please save yourself from Genaro and Unique Pools - you will not enjoy this experience. If I could…read moregive zero stars I would. I have never been so disappointed and distraught over an investment in my home. I was so excited to have a pool installed before we began. Every aspect of this was a horror - we placed our order 6 months before the pool was delivered- ok I understand Covid... but it was delivered in the afternoon and unique did not have the proper equipment to crane this into our back yard. Hours later a backhoe finally arrives in darkness and hauls this into our yard- utterly destroying our lawn. The pool then sits untouched for four months until work took place sporadically during evening and weekend hours after we chased, called, begged for unique to get started. Concrete finally had to be ordered and paid for directly by us as unique was no longer in good standing with local companies. Concrete was to be colored and stamped but instead was stained - not our preferred color choice. No electrician was available. No cover was ever delivered. The concrete was incorrectly formed for the cover. We are left out of pocket on the cover, finding our own electrician to complete the job, needing to fix the concrete and by the way the pool was left a sloppy stained mess. We are out of pocket better than 15k, plus needing to repair/resod our lawn and repair irrigation which was destroyed by the equipment. We finally have the pool operating one year later and no thanks to Unique. A complete horror show. Run away!

I'm probably shooting myself in the foot by saying this, but don't give this company your money. We…read moregave them a deposit of approximately $25k in 2021. We gave them another $25k last year. What do we have to show for our money? Nothing. (Unless you count the building permit they managed to obtain through the county.) So many times over the last year we were told they'd get our pool installed as soon as they sorted out whatever the delay was at the time. "Just waiting on permit." "Just waiting on pool distributor to get pool in stock." "Just waiting on pool distributor to find driver to deliver pool." "Too busy moving into new office." In the spring we were told our pool would be installed in July or August. In the summer we were told fall. We actually delayed closing on our newly constructed home a month because we thought the pool would be installed before closing (end of October). We were very clear with Unique Pools that we were pushing our home closing back for the sole purpose of bundling the pool into our mortgage. Then instead of a pool we got more reasons why the install would be delayed. At that point they told us we were on a "very short list" and suggested they'd do our install in December or January. Before Christmas I called and was told they just needed a driver to deliver the pool and they would do the install as soon as the pool arrived, which was supposed to be a matter of weeks. Now it's March. Still no pool. We decided to go with another pool company and are currently trying (unsuccessfully) to get a refund from Unique Pools. The new company told us that they've already redone a few pools that were incorrectly installed by Unique Pools. (So in a way it's a blessing Unique Pools is not going to be doing our pool.) What the new pool company told us about some of these pool businesses is what I've suspected all along-- they fund existing contracts with deposits collected from new contracts. I suspect they are in effect a Ponzi scheme and need new contracts / deposits to make good on the old ones. Unique Pools continues to give us excuse after excuse, even including covid now 4 years out from the pandemic. Meanwhile, the new pool company we're using reports no such delays and assures us it is reasonable to get a pool within a 3-4 month time frame. Writing this review may indeed screw up my ability to get a refund if you heed my advice and avoid giving them your money (lest you never see it again as I fear is going to happen to us). However, the last time I wrote a bad review, Genaro seemed motivated to prioritize our concerns. I told him I'd take the bad review down if he made the situation right. He has not made it right. So here is my honest review again. Maybe this will light a fire under his butt to get us our $50k back. At this point, that money is as good as stolen. STAY AWAY FOLKS!

Dave and staff are awesome! Very knowledgeable and very well…read morestocked. Would not hesitate to recommend!

The staff is knowledgeable and helpful. When they found out how far I traveled, they recommended a…read morebusiness closer to my home. Wonderful staff and they carry supplies and equipment to get the job done.

The team was responsive, gave me a good quote that exactly addressed what I needed, and ended up…read moretaking care of the work earlier than originally expected! They did a great job replacing our pump and the media in the sand filter. They even upgraded some of the PVC sizes to help everything flow better! Will definitely use them again in the future. Thank you!

Kamron, the owner, is knowledgeable and does a great job. He really knows his pool chemistry and…read morehow to get your pools' chemicals correct. He's very personable and super easy to work with.

We had not run our Hot Springs Hot Tub in two years and it had gotten very dirty and needed some…read moredeep cleaning and "sprucing up" In discussing with Jacob at Pla-Mor he worked with me on what would be needed to get this back up and working. Their technicians showed up on scheduled and were very polite and professional and to the point. Within the time estimated they had everything cleaned and running and were even able to clean the existing filters that i had thought needed replacement. Great job within cost estimate and great to work with Thanks Jim J Mechanicsville

If I could give negative stars I would. We spent 8 thousand dollars, more money than we have to…read morespend, on a pool cover that was not installed properly. We have asked them numerous times to come fix their mistake and they have sent incapable people out to fix it"fix " it. They never fixed the problem and have simply let this further fall apart. I have a toddler. It is unsafe to have my child near this pool which is why we spent the money in the first place. Now they are not answering my requests that they fix this issue.