Here's something I never thought I be doing: giving any service from Comcast / Xfinity a 5 star…read morereview. Yet here we are. Our visit to this Xfinity store was the culmination of problems with our service at home. We got a REALLY helpful person through chat in the app who did some remote updates to our router but still recommended a tech come out to take a look. The tech that came out was probably the best tech I've ever encountered. He knew exactly what the problem was: we were sent the wrong router. We were given a XB7 instead of an XB8, which is what we need for our Ultra internet service. So we had two great Xfinity experiences but now we had to go to the store to exchange our router. I honestly went in prepared for battle. I told my girlfriend the same thing 3 times before we got there: "this is what I'm going to say and if they say anything other than 'ok, we can do that', I'm gonna lose my mind". We got to the store, walked in and were greeted quickly. I dropped my prepared statement and I kid you not, they were like "ok, we can do that." They took our old router, brought a new one up, scanned it to add it to account and we were out the door. We were in the store for MAYBE 10 minutes and that includes the Xfinity Cell Service sales pitch. I'm not mad at that part because 1) they have to pitch that, it's their job and 2) we are actually looking at switching to a different cell carrier later this year, so we'll be interested in that sooner than later. In short, this whole thing has been the best experience with Comcast / Xfinity that I've ever had. The whole thing could've gone downhill as soon as we entered the store and quite frankly, I was expecting it to. However, our experience in the store was as good or better than I could've asked for.

If I could give 0 for customer service I would. Went to trade in my phone and upgrade since the…read morepromo online was $200 off for a trade in. I blame myself for not confirming with them that they would honor the trade in, because they didn't. The sales rep and manager both told me there was nothing to be done and would not honor it or offer any credit back at the end of the transaction. Sales rep pushed for a high review when she didn't even ask what size storage phone I wanted, pushed purchasing other items, and didn't offer the trade in promo. Manager wouldn't even make eye contact and blew me off when I got frustrated that they wouldn't honor the promo without redoing the entire order which would have taken another 1.5 hours in the store. Keep expectations for service low and be sure to explicitly mention and confirm what you want. Sales rep: Lidenia

I want to this location on two different occasions a month apart and asked for the Xb10 modem…read morebecause customer service told me that I can go in the store to grab this modem on two different occasions I was told at the store that my address does not qualify for the new modem and I went to a different location with no problem. I received the modem and it works great.

Tell "Tiffany" at the Roosevelt Blvd. store jn Jacksonville Florida, she needs a new line of work…read more She's not very helpful, friendly or welcoming. Needs an attitude check and it's a wonder she has a position like hers in this company. I've been with Xfinity for 8 years and have never dealt with ANYONE so stuck in the mud.

Everyone is very helpful and Professional. However disappointed with the actual Xfinity network…read moreexperience. We are having to run our backup Xfinity extender and programs / movies/ shows and news consistently interrupted .

If I could give zero starts I would. My husband and I just moved into our first home and had an…read moreappointment for Xfinity to come out and install our WiFi on March 21st. They said that they were here, come to find out they weren't and never came. They then couldn't reschedule until 5 days later for today... lol insane. Here we are today, we scheduled them to come from 3-5 and we got a call saying that they will be here well after the time slot that worked for us and that we may need to reschedule. Wild.

If I could give them a negative review, I would for sure. I went in for help because I am unable to…read moreshut off or arm my home security system from my phone. And they literally said sorry, can't help! Did NOT even try to help or call customer service for me.....NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The people at that store are unprofessional cold and rude. First of all you have to take a number…read moreand wait like u are in a deli. Its slow rude as they try to justify why you are paying so much for basic cable with no stations. You have to go in. They dont have a customer service phone line at all. Its totally unprofessional when you go in and ask for a break down of bill and charges. They act like you are bothering them. I hate that store I hate the set up. If I could id switch everything I could but t mobile and there 5G is not available in my area yet? Cable xnfinity trys to control certain area's so noone else can cover there service area. Every worker needs a attuide adjustment. Avoid it at all costs.

I posted about 2 wks ago. our saga continues. we purchased an I phone on 4/4. We never recieved it…read more Almost 5 wks later all we get is the run around. No phone, no refund and a standoff to just wait. Called corporate; promises but no results. They can't even cancel the order. I'll post again later, but for now be cautious They all seem incompetent. We will now change carriers and hopefully Comcast will release us without a 5 week fight.

I recently had the pleasure of having Tech Marty from IQ Fiber install my new fiber internet…read moreservice, and I couldn't be more satisfied with the experience. From start to finish, Marty demonstrated professionalism, expertise, and attention to detail that truly set him apart. Marty arrived right on time, equipped with all the necessary tools and knowledge to handle the installation efficiently. He took the time to explain the process, ensuring I understood each step, which made me feel more comfortable with the setup. His friendly demeanor made the experience pleasant and engaging. What impressed me most was Marty's meticulous approach to the installation. He checked the placement of the equipment meticulously, ensuring optimal performance and coverage throughout my home. After completing the installation, he walked me through the setup and even helped me tweak settings for the best internet experience. Since the installation, my internet has been blazing fast with zero issues. I can confidently say that Tech Marty's expertise has made a significant difference in my online experience. If you're considering IQ Fiber, I highly recommend requesting Tech Marty for your installation. He's a true asset to the team! Thank you, IQ Fiber, for an outstanding service, and a special shoutout to Tech Marty for making the installation a breeze!

This company loves advertising for years in areas where they do not even have plans in place yet,…read morenor even a timeline, to have service in the areas in which they are heavily advertising. Thai company must be flush with cash spending all those marketing dollars advertising to customers who can't possibly be.

I was overall satisfied with my experience here. America (sales rep) was prompt in assisting me…read morewhen I walked in. I told her what service I was looking for (internet) and she got me a new box right away and she also assisted with set up so I'll be up and running when I got back home !

Its a Saturday. So the staff was very polite, welcoming, and…read moreapologetic. 2 staff members waiting on 8-12 customers, one at a time. Things to do today, I couldn't wait around longer than the 20 minutes I had already done. Went home and went called a few places, my iphone 13 will be delivered in 2 weeks by Xfinity. Badly understaffed for a weekend, but like I said very polite employees