Stopped in Xfinity to return an old cable box and swap it for a new one. Went on a Saturday morning and it wasn't too busy, which made the visit quick and easy. As soon as I walked in, a sales consultant greeted me and asked how he could help. He was very friendly and took me right to the counter once I explained I was there for a return. He handled everything smoothly, pulled up my account, processed the return, and gave me a receipt. He also mentioned a few upgrades that could apply to my cell phone plan without being pushy. The store itself was clean and well organized, and the music volume was just right--easy to have a conversation without any distractions. Overall, this has become my go-to spot for returns. Always a smooth and hassle-free experience. read more

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I called for a new remote. I received a remote Plus a Gateway modem. I returned the (new) extra box. 5 days later my service was deactivated. After 2 days (5 hours total) my service was restored. But when they reactivated my old modem My Service went up $12 month. Unbelievable. Horrible telephone experience. Horrible Chatbot experience. This happens so often, we're used to it. I guess I'll go streaming. They'll miss me when I'm gone read more

Everyone has had problems with their cable TV/internet-EVERYONE! I was notified my bill was going up 30% so I texted to say, "no return to agreed original price". We texted, texted till I didn't know what I had so I went in to the store location. Much better-they were patience, kind, explained everything and I think all is good! I'm glad they are close and have people there to talk to you! read more

Two weeks ago my next door neighbor called Xfinity, used to be called Comcast, to install wires for wi-fi. The installer unplugged my house, used the connection for the neighbor and left us with no internet for two days. Three days after the service went out I was able to schedule the service guy from Xfinity to come to the house. He was a subcontractor, didn't work for Xfinity, but told me that there was an unburied wire going over to our neighbors house and that our line had been disconnected. My husband missed work because he wanted to be here for the appointment. The subcontractor could not complete the work because a city person had to flag the new line the guy installed and flag any existing lines underground so that the new line could be buried. We were told that the work needed to include burying the line in our backyard. We have dogs and keep our gate locked. My husband had come home partly to unlock and open the gate. Our dogs use a doggy door to get in and out because my health issues leave me too weak to open our patio door to get into the back yard. We were told we would get an email from the team that would bury the wires and that we could make an appointment so that my husband could be here to unlock the gate. The next day we were given an appointment for the following day. No time was given. My husband took off work. Nobody from Xfinity showed up all day. The next day, Xfinity showed up. I tried to explain to the guy who pounded on our front door that I couldn't help him with the gate but he didn't speak English. He left. For the next week my husband and I tried to find some way to contact Xfinity. We used an email address that seemed to be reaching someone who keeps making appointments, my husband takes off work and nobody shows up. But, oh boy, do they come pounding on the door the next day. I've quit answering the pounding on the door. I don't think there is anyone on their crews that speaks English. Just a few minutes ago they pounded on my door so hard things on my walls were rattling. Yesterday my husband had emailed with an Xfinity employee and was told they wanted to come out that day. At 3 pm ( first time we had been given an option for time. My husband said no. Come at five. Ok the last email said, we will be there at ,5 pm. They didn't show...obviously. ATT installs for internet. I don't know how good or bad they are but there is no way any company could have worse customer service than Xfinity. It's just so ridiculous. We've had Xfinity service for fifteen years. But they are the ones who disconnected us. Who does that? We are moving soon. Maybe the people who use the sidewalk out front will get sick of the trip hazard their wires have created and call the city on Xfinity. It couldn't happen to a worse company...because there is nobody worse. So, Xfinity, have someone who speaks English call us. You have both of our phone numbers. Make an appointment and keep it. Until you do that your wires will have to stay on top of the ground. read more

Walked in at 1:00pm on a week day, looking to set up a new internet account. Was put on a waiting list with "3 people ahead of you". I took a seat, waited 30 minutes, only two employees working desks helping customers. After 30 minutes, I asked where I was on the list, "looks like there's still 3 people ahead of you." That gets 0/5 stars in my review read more

The Lady I spoke with. She gave me her name and II've misplaced the paper I wrote it on. But it was last night October 28, 2024. She actually talked me out of canceling both of my services with you guys. By listening to my complaints. Explaining why certain things transpired. Then offered me a better deal than I'd received from T mobile. I hadn't contacted AT&T yet. I signed another two year contract with you guys for both services. This lady listened very patiently to the back story to some of the issues. She asked pertinent questions. Again as I've already stated, Listened to my answers and ultimately resolving all my issues. What an awesome American speaking, totally understanding, completely personable woman. Thank You Job well done, Sherry Newton ox, read more

Xfinity Store by Comcast - I took a picture of my living room. Since this post is about Xfinity/Comcast's Customer Service Dept - Internet Service Providers Near Me - Jacksonville, Florida

Returned my XFinity RouterD3 on a loaner at this location and was greeted and taken cared off by Mr. El Blanco as the process was hassle-free. There are also new deals with the provider as I was told that they have bundle deals that are now connected with the mobile plan. I might switch considering that it has more 5G coverage and a faster broadband speed. read more

Xfinity Store by Comcast - New deals - Internet Service Providers Near Me - Jacksonville, Florida

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I've experienced good service for over 20 years! Not leaving! Rarely is service not available & any problems handled promptly!

I was just there today, and the rep lied and made false statements. I said I would just cancel and he didn't care. horrible customer service. read more

Xfinity has the worst unfair consumer practices. They rip off the consumer. Buyers be aware of Xfinity! Don't use their services. They will lie and charge your account unfairly. read more

This location never disappoints with great customer service with their friendly manners and attentive attitudes. This is the exception when it comes to Xfinity/Comcast service I have received at other locations and on the phone. Stopped in yesterday to upgrade my cell phone and had the best service from Kim. My only complaint is that existing customers don't get the discounts on new phones that new customers do. read more

I am writing this review for the Xfinity Store located in jacksonville Fla @ 11112 San Jose Blvd, STE 4, Jacksonville, FL 32223 . I visited the store on Fri Dec13, Yes Fri the 13th :-) , First, I would like to say, All employees in this store get a 10+ rating from me. However this review is specificially for the staff member that assisted me " Ramon". I give Ramon the highest rating number possible and plus some for : Professionalism, Vast Product Knowledge, Customer Service, Patience, Listening skills, Smile, Approachability. Ramon exemplified that Excellent Customer Service exists !!! Thank you Ramon, and to Comcast / Xfinity Ramon is the perfect example to model employees by. Mallisa Stokes read more

If Yelp allowed zero, Xfinity has earned it!!! First you would think the world of COVID-19 they would focus on customer service over the phone rather than in person. Their online system was crafted to ensure the customer gives up because of the vicious circle they play. You cannot talk to a live person when calling and the store rep (who also demonstrated no customer service skills) does not seem to place needs of customers as the reason for their employment. Moreover I had an appointment and because someone came in for a return they took the walk in first, does that make sense? Why Make an appointment if they pick and choose who they want to serve. Very soon Xfinity is being fired and rightfully so they earned the words "your fired!" read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Jacksonville, Florida

I changed my apartment and I had trouble with connecting internet. They send technicians tomorrow and they did a great job for a few minutes...if you have a problem tell them to send Roman and his assistant to solve the problem.They was great guys and great communication... read more

What is the matter with these people? I walk in with a phone that needs repair and I am verbally, abused, and insulted by Kyle the store manager. The snarky tone he uses and the in genuine way he extended. His so-called help was so offputting that I had to do all I could to just sit there and take it so that I could get the assistance I needed. I do not recommend, this company and I do not recommend this store and I would certainly avoid Kyle at all costs. read more

Noel was awesome! Litterally walked in with a dead gateway, she scanned the old one got us a new one , and lowered our bill, upgraded the gateway, and lowered our cell bill too! read more

Temporarily closed. Wanted to warn everyone in case you were like me and drove a significant distant in heavy traffic to get before it closed only to discover this... read more

Xfinity Store by Comcast - On door. - Internet Service Providers Near Me - Jacksonville, Florida

WORST REPRESENTATIVES OF XFINITY (Comcast) EVER. From the manager Keiarra Townsend and store representative David Thomas. Recently I've placed an order for the Apple Watch 8. However when I placed the order it reflects my previous address for shipping. I'd been back and forth on the phone with agents in an attempt to correct address and was advised by Xfinity reps and FedEx to go to store and have them update it or request I pickup at FedEx. When I arrived to Xfinity San Jose I was greeted by Keiarra who checked me in on the iPad. I waited for about 10-15mins and then David called me to assist me with my concerns. From the greeting he seems annoyed. My first thought was ask for someone else but I ignored it and proceeded to use him since they may have been short staffed also. He was very rude. Refused to let me finish my reasons for the visit and just kept cutting me off. Mind you I still have my phone and I'm on hold with Xfinity Mobile and it's been well over a hour. David explains nothing he can do I asked for a manager because this is really an ongoing issue and the same thing happened with the last watch I'd ordered. Keiarra joins and she definitely had a horrible approach and was very stand-off ish. She actually already knew my concern since she asked upon checking me in. However I guess due to not being happy with being employed at Xfinity and wanting better she feels the clients should suffer as well. Bottom line an entire day wasted... HORRIBLE CUSTOMER SERVICE ON THE PHONE AND AT THIS LOCATION AND THEY CANCELLED MY WATCH ORDER and I am unable to reorder it at all because I'm told I already have 4 lines which I don't. I only have 2 phones and 1 watch. The reps on the home advised me to try again in 6 months. WHAT A JOKE!!! I surely hope whomever hire Keiarra trains and gives her feedback because as a leader she definitely isn't leading in a professional or positive manner. read more

This review is for his service center itself and not for the brand of Comcast/Xfinity. To summarize, there are long lines, long wait times, mediocre service for a company who could pretty much care less about their customers. The location is easy enough to get to. It is near Barnes and Noble. The store is large but there isn't much seating for the large amount of people who have to wait. They are open seven days a week which is convenient. Most people are exchanging defective equipment which I was as well. read more

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My cable bill with Xfinity/Comcast was outrageous! It always seemed to increase each month which always forced me to call, in which they always made me go through their sales pitch! Very annoying! So now I am here at the store dropping off my equipment. If I were to rate the service, they would get 2 Stars but instead, I'm at the store turning in my equipment so I'm rating my experience concerning the store. Having said that, instead of signing in on their electronic sign in pad, their staff is handwriting all of our names on a piece of paper and taking our equipment. As I'm watching her put everyone's items on the back counter, I'm hoping and praying she doesn't mix up my items with the next person. My fear was that, when it's my turn, she tells me I'm missing a remote control or something and charging me for it, when actually I'm not. The female employee taking names is extremely nice, very professional and, I must say, patient! The minute she starts taking our equipment and putting it away, another customer comes in, which doesn't seem to bother her because she addresses everyone in her same pleasant manner. Even the customers who come in with service issues, who appear to be disgruntled, she keeps her cool and addresses them in a courteous manner. This employee knows how to handle a somewhat stressful situation. Kudos to her! Wish I would have gotten her name. I didn't have to wait long, so I guess her "handwriting system" worked out well because everyone was called in the order that they came in. When they called my name and told me to go to booth #10, another lady handled the actual logging in, of my equipment, and issuing my receipt. She was just as friendly and professional and the process went smooth and quick. No problems at this store, I just wish the company's telephone customer service was just as good. And I also wish they wouldn't keep adding to my monthly bill and maybe, just maybe I would have stayed. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Jacksonville, Florida

Worst store in the Comcast world ever. What I've learned about these guys is that they are happy to help you as a new customer signup and upgrade to your hearts content. Once you become an existing customer and have an issue, then you're relegated automatically. I recently visited the store twice in 1 week with an equipment issue. They have alert people at the front desk preventing you from entering the store once they see what you're there for. Staff are too bone idle and lazy to walk up to you and speak with you, instead they look up from their cell phone screen and fob you off taking zero accountability or ownership of your issue. Add a large portion of condescending and patronizing dialogue to the list too. Their standard response is to fob you off to their call center or online. Customer care - agent says take your equipment back to the store to exchange it. Return visit to the store provided more unhelpfulness from the team. Asked to escalate to management so that I can provide experience and the staff scuttle to the back office where more distant glances are exchanged before being told that the manager is unavailable and on a call. Their next response was to take down my number for a call back. Guess what...... nothing happened, no manager ever called = extra portion of zero accountability or ownership. Resort to calling the call center again, plenty of "holds" during the call, but eventually manage to get a replacement item shipped to home so that I don't have to ever set foot in that store again. read more

Went to the store Saturday, bought new phones outright, asked for insurance on both Pixel 6a phones, they added it on one and not the other, been calling customer service to get it added, None of the customer service representatives understand this, they insist our phone sim cards are not active and they want active them, even though we gave them the phone numbers and IMEI numbers and assured them the phones are active and we can call out and receive phone calls. Asked for a supervisor and have been hung up on at least 4 times. Customer service is the very worst I have had to date. Hanging up on a customer is rude and uncalled for, no nasty words were used, just asked to be elevated to the next level, hang up is their solution versus admitting they have no idea how to help. read more

I went to exchange a bad HD DVR box. When I walked in, I was immediately greeted and checked-in by a friendly sales consultant. Only waited less than ten minutes when I received my DVR box. My new device automatically sets up when plugged in which is a plus. I don't have to call them like the old days to setup my box. I was greeted on my way out too. Good customer service today. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Jacksonville, Florida

I was next door shopping for stuff I need for my pool and the sign above the business caught my eye and made m realize I had a remote control not working and that I should go inside and ask some questions. Low and behold when I finished at the pool store, I totally forgot about the remote and left the area. I went for a planned lunch after breaking the bank on a new pool/spa heater plus automation and while sitting there is when I remembered about the remote so after eating we went back. I was greeted by a warm smile from a pleasant young gal who asked how she could help. I could tell she was bored to tears but let me tell she was smooth. I explained the problem I was having. She reached below the counter and grabbed 2 different remotes and asked which mine resembled. As she was explaining the programming process for a new remote she simultaneously handed it to me and said here why don't I just give you this one. The process seemed so easy it was hard to believe. I thanked her and left the store happy. When I got home, I removed the plastic from the battery case and pointed the remote at my tv. It worked. It did the basics and as I tried doing more stuff I was prompted just like the little damsel in the store told me. Programming completed within seconds and I was immediately a happy camper. I wish I caught her name so I could call her boss what and tell her what an amazing experience I had at the store. Too often that's not the case.. read more

Amazing first day starting the company with Comcast went to go pick up my motor perfectly fine went to go pick up the cable box but I missing the power cord great customer service make sure to check all your belongings before you leave the store read more

Had an issue where I was getting slow speeds. I was pinging 10 mb or lower for a week. I pay for 800 mb plus. They had to send a tech out here to fix the issue. I have had service for over 10 years. They come out every 3 months because the lines at the road cause issue. They charged me 100$ for the service of their issue. They replaced nothing in my house. Do not use xfinity they will not provide proper service and when it is really bad they will charge you even though the issue is never really resolved and it is because of them having the issue. read more

The store is rude. The company will not let you call the store (directs you to 1-800) so you can get details that might help like do I have to wait to just return something like I did today for an hour. Products are ok but customer service is the worst!!!!!! read more

I don't have an issue with Xfinity's service, most of the time. Their customer service on the other hand can be a pain but it has gotten better over the years. Since this review is based on this location specifically... The above mentioned doesn't counts towards this review. Maybe I should add this to all of the Xfinity stores I visit lol My wife and I needed to return a box, well swap out a box since we were downgrading services. The other location I normally go to does a great job in this particular situation. The reason why we ended up here is because we were meeting someone for dinner at a restaurant in this plaza, so of course it was perfect timing to switch out the box here. Once my wife checked in, she was told to have a seat and wait... About 15 minutes. Now, this wouldn't be a big deal but at the other location when we walk up to the counter the person checking other people in will just take the box(s) and give you a receipt. In and Out. Unfortunately, that is not the case here. Maybe they want you to get with someone so they can try to upsell you? I dunno. read more

Tatiana let me in the store and helped me even though I got the store at 7:02. I haven't had internet for a few days and they were willing to help me and get me fixed! read more

I think I spent more time parking than I did returning my equipment. Absolutely no complaints! They weren't smiling and extremely happy but it's raining and gloomy... neither was I. But they were swift, did their job, and now I'm in Trader Joe's spending my money. Again, no complaints! read more

I was a costumer for over 2 years. Bill started at $168 a month. Over the years went up. Now this year my bill said $270. For what..‍. I paid a $10 early termination fee and switched to Direct TV stream for $130 NO CONTACT. Not as many channels but worth the savings. money read more

My remote died. Went for a new one. Showed the girl my old one and she replaced it with the exact same remote. Went home and tried to program it with my tv. Thought I did every thing correctly but no luck. Went back to store and I was told I had been given the incorrect remote. This wonderful employee by the name Elbianco was so very helpful and got me the correct remote and printed out a sheet that told me exactly what to do in four simple steps. Thank you Elbianco.... read more

Let me start by saying today is Sunday and my "New Customer" install was set up for Friday, we have a in home private business and our daughter gets her education online. They showed up on time but..... that's all the did was show up! The tap out at the street was damaged (they claimed) and required a crew to repair and after the tech calling multiple people to schedule repair they tried rescheduling for 2 WEEKS from now, after 2 hours on customer service and getting a HUGE run a round I gave up, drove to local store to see my original sales agent. The sales rep. Set up a "that day" repair and sure enough it happened, repair of the Tap was fixed by noon. The Rep promised someone would call us within the hour (still Friday btw), install would happen by Saturday. Know one EVER CALLED!!! I called them multiple times just to be disconnected, or placed on eternal hold. I then Saturday to deal with Rep at xfinity.... same story given "call within the hour", still NO CALL AGAIN!! 10:30 pm Saturday , still no call so I called them AGAIN!!! Only to get empty promises and "We PROMISE someone will call Sunday by 10am..... it's now 11:00am Sunday and NOTHING! Now I've lost 3 DAYS of income, my daughter has missed 3 days of education (high demand requirements in education) and NO RESOLUTION! Stay away from Xfinity they break promises , offer NO COMPENSATION for unconvinced life, and have THE WORST customer service on the face of the earth!!!! Back to AT&T I'm going if I get no install by 3 pm today! read more

This is the worst internet ever, I have been in 3rd word countries with better internet. So much lag while playing console games, multiplayer gaming has me running around like a retard. There seems to have a 2 second delay. I have complained, called customer service, had techs looking at the situation. Of course they can't see anything wrong with their service. I just don't see it the other gamers in my part get the same lag when I am with them. The replays don't match up with what I saw. Worst internet, worst customer service and they don't care. I am a gamer and don't have any other internet options in my area, so they get rich with their monopoly and don't care to have any good customer service. The download is fast but the upload has times where it stops and then continues. This is what I have seen on the speed tests. I would give them no stars if I could. My neighborhood was built in the 1950s and probably still has the old wires on the poles. I know I have all new equipment in the house, I even buy the latest fastest modem, even tried the standard equipment, mine seems to have less gaming issues. read more

Father passed away Sunday at a Nursing Home. Took his TV equipment back to the Xfinity store on San Jose. They said they couldn't except it without him being here. They said they would have to have a death certificate. Death Certificate usually take some time to come out. They're going to keep billing us until We can get a death certificate and trudge out here again to turn in his equipment. Trying to do the right thing. This is a joke and a waste of time. read more

Boy, I couldn't agree with the reviews on here more. They customer support is TERRIBLE. The employees have attitude issues that need addressing and I couldn't get any help addressing the issues I have. All my information for my account was entered incorrectly and I couldn't get my internet to start up. It's been a day and I'm still having issues. I'm just going to return the modem and go to another provider. THIS PLACE IS TERRIBLE!! read more

We went to this location to return box & pick up our upgraded boxes. There was no wait, it looked well staffed. We were greeted very warmly by Tanya (she gave me her card but I lost it) I know her name began with a T (sorry if it's not Tanya but def a T) She was super friendly, informative & she was able to get us a better package than the rep we called on Sunday! Now we feel we are getting service that justifies the monthly cost. We just haven't been able to " cut the cord" we are old school. This xfinity store is a little farther than a previous location we visited. I will be using this location in the future because of our great experience here!! read more

This is by far the best Xfinity store I've been in. Super helpful and friendly. This is probably the only reason I still use Xfinity at all

Really not satisfied with the customer service every time I go in. Most employees look unhappy and consider helping you an interruption to their sitting. read more

I spoke to Daniel at 1-877-378-9207 and he was the rudest customer service representative I have ever spoken with in my entire life. He kept talking over top of me. When I asked for his supervisor, he asked me which one. Need I say more? He had a horrible attitude. He has no business being in customer service. read more