Should be negative stars! Totally unreliable and unacceptable, took off work for installation from them and they did not show up!

This company bought Hargray cable & has the WORST SERVICE!! I've had to schedule 3x to have them come out because they simply never show up?! So many excuses! They bought Hargray's good name & are destroying their brand, It is sad to watch how pathetic their customer service is and how far They are willing to let the brand fail...I bet thousands of customers bail the Second Verizon or Tmobile makes home internet available in Pooler area!! Bad service gets you one thing...fewer customers! read more

Worst internet service I've ever had, goes out all the time. They don't do anything if you call to fix it, really unreliable

Just get Xfinity instead. This wifi is extremely spotty and expensive. If you have a MacBook and need to use it for important meetings and ect. I advise you to stay clear of this company. I have been needing to use my hotspot for the past month to actually get things done. When connected to this wifi, it likes to disconnect and connect. Xfinity is $20 cheaper and yet works better for the same amount of mbps. The apartment complex I reside at, recommended Clearwave and I see that this is a mistake. I wanted to trust this company and get my money's worth but oh well. It would be lovely if I could get a refund because this was a waste. read more

I never had serv, it was out daily and when I went to switch back to my original provider l realized clearwave had cut their lines going into my house! this was all in a 2 week span! Do not recommen! read more

Horrible customer service. You'll get transferred several times with no one providing service you called about. Then, I was scheduled 10-12noon with my neighbor scheduled 8-10am. My installer was not the ones my neighbor had even though it was across street. My installer was someone else who called 1 hour 55 minutes into my 2 hour window and said he couldn't get there til 115pm. Nope, I have to go to work. I canceled the entire thing as their customer service is somehow worse than Comcast! If they are starting out this way, I'd hate to see what happens if I had an actual outage read more

I've had so many issues trying to get my acp approved and it NEVER happened. I literally had to call them multiple times to fix my bill, they fix it then my bill is back to regular price the next month smh. Now the acp program is about to be over and I have my approval, they aren't able to process it because for some reasons it says error. I can't wait to leave this company! I would never get it again! read more

Terrible service. High price. Can't wait until we have better options for internet in our area. Our internet service has been out for 12 hours now. I cannot get an answer on when services will be restored and I work from home so this impacts me tremendously, especially financially. read more

I have retried to disconnect my service from them for 4 months and they keep billing me every month for the time I'm supposed to be disconnected. I don't know how to get them to close my account and stop billing me for service I'm not using. read more

I've had xfinity since 2012 and lately been very disappointed with the connectivity all over the house area and even needed a repeater in order to reach other rooms further out. Daily streaming had also been an issue. Ever since Mr Taylor Smith showed up and offered Clearwave Fiber services all my streaming issues have been fixed as well as full coverage in connectivity all over my household is now impeccable. Even better uploading and downloading speeds 1GB and all this for close to the same price I was paying for 400 MB. I am most definitely recommending Clearwave Fiber in the Liberty County / Hinesville, GA area as well as Taylor's customer service expertise to anyone looking for top notch service and personalized attention. read more

I haven't even got my internet yet they cancel just because dude is running behind get someone that can work faster then or better yet get some more workers it's fucking rediculous I had to reschedule twice read more

I was overcharged from day 1 for internet speed I was not receiving. (I signed up for the promotional 500 mbps speed but was charged for 1000.) I had to call at least 4 times in 2 months to get my bill straightened out. In addition, they buried my fiber but never checked it to make sure it worked so I was left without internet. Then they ran another fiber across my neighbor's driveway and insisted for two months that they already buried my fiber. Apparently, I am not really seeing the fiber cable laying across my neighbor's driveway. Finally, I had enough and called to cancel and they told me I owed a $99 early termination fee! This company is ridiculous bordering on criminal. Stick with Comcast and stay far away!! read more

Internet went out last night so I called and had an appointment scheduled for 6pm tonight. I'm on my way home from work when I get a text stating that the tech is on the way to my house for my 4pm appointment, call dispatch and she informs me there's nothing they can do that it was scheduled for 4pm. I call the tech support and happen to be speaking to the same guy I spoke with the night prior and he remembers our conversation and looks at the schedule just to see that the tech moved the appointment with no heads up to me and shows up before I'm able to get home from work. This is completely unacceptable and if not made right will be the reason I go back to my previous provider. This is not the first time it has happened to me and I have heard of many others having the same issue read more

Clearwave fiber offers the worst Internet service at The Hue apartment, and I haven't had a single day of normal wifi in the past six months. The Internet is still bad today. read more

My internet has been out ever since Monday 6. When are you gonna fix it were I will have my internet back on?

I was having tons of problems with my Xfinity network. There was a constant interruption in connection. I came across a placard for Clear Water fiber and contacted the person on the placard. I want to thank Mr. Taylor Smith for the courteous and constant connection with this organization. Fiber Optic is the way to go. read more

Worst customer service. Never ending call tree that goes to hold forever. Got a rep who promised a call back in one hour. That was three hours ago. Don't buy this service. read more

I was a Hargray customer for years, and these people bought the company and brought their stank attitude. They have a typical modern "we don't need our customers" attitude about themselves. They are also inflexible, quick to threaten to cut off your not-so-great service, and bold enough to tack on additional bogus fees. Seriously contemplating going with NO service, since they're the only choice around here. Nasty, nasty customer service. If you have a choice, make sure it isn't them. read more

I called in and cancelled my service 37 days out from my date of moving. I was then charged for the next month. A Clearwave customer service representative confirmed that my request for cancellation was received and that i shouldn't have been charged. I was told i would receive a refund. Here we are 2 months later and i havent received the refund. Their accounts payable team only sends out payments around the 1st and 3rd of the month. I am currently on hold with a customer service supervisor and this call is going on 49 mins. She has had to reach out to her director to get assistance receiving a response. This is rediculous. Fire all of the accounting team and hire some professionals. These issuse should solved at the lowest level. I should have received an expedited check weeks ago, but instead im here and on the BBB website writing this complaint. Stay away from clearwave because it appears the company is managed by incompetent personnel. read more