From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

They completely misrepresented speeds in Medford. Can't get coverage in my home. My neighborhood…read moregets less than 5mbps. Zero download speed. Most of Medford's east side is slow. I feel bait and switched.

Us cellular as a company Is difficult to pay off a phone I…read moredecided to switch providers cause I'll save 150 dollars a month and trying to pay off one of the phones is a nightmare Only mistake I made was not paying off the phone in question before switching companies You would think a company would gladly take your money however not us cellular a full star rating in to much a quarter star would be a more appropriate rating

Fantastic service by Lisa!! She was so helpful and explained patiently in detail. She should be…read moresought out for great service.

I echo the sentiments of MANY people who have the same complaints. Short version: continuous rate…read morehikes for service that is mediocre. Over $100/month just for internet? And an extra charge - "convenience fee" to pay online. Are you f...g kidding? I too, will be looking forward to Hunter.

I set up a new service with Verizon after 18 years with a different carrier. Cody in Grants Pass…read moremade it a seamless operation. I had a new phone and service in about 1/2 hr.

Please GO to ANOTHER Verizon store in Medford! Michael was extremely PREDATORY and a POOR listener…read more He was more interested in ADDING items to my bill, in additional to my NEW phone, than giving me what I needed and could use. "NO" to a Verizon Visa, "NO" to a watch, "yes" to the hotspot but not 100%, "NO" to a tablet. He WAS aware I had a Samsung G6 (USB) but let me out the door WITHOUT a USB-C so I could CHARGE my new Google Pixel. WHATEVER dude! When I decided to return the DSL hotspot box a week later, UNOPENED, he was curt and really couldn't be bothered with my return or the reason why it was unopened! This situ COULD be a MANAGER/management issue or lack of CUSTOMER SERVICE training but not sure. Regardless, this STORE has an issue. I worked as a territory sales manager for 20 at several Fortune 100 companies so I KNOW what GREAT vs POOR looks like! Oh, and he KEPT my 83 yr old mom's "faulty" Samsung A series phone for HIMSELF, when we mentioned we'd like to "donate" the phone we purchased online that was having "update issues." How UNPROFESSIONAL and probably against Verizon policy...but neither here nor there. My mom and I just wanted our new phones activated so we could get the heck out of there, ASAP!

Called them requesting a new PVR with new service. They told me the PVR had a certain cable hookup…read morethat I needed. When it turned out that the PVR did not have that cable hookup that the sales person said, I cancelled the PVR installation and the new service. They then charged me a cancellation fee of $216 on a year of service I never got! I'd run away from this company as fast as you can! Gave me false information on the PVR and then penalized me big time for cancelling the service. Then they reported it to credit agencies to harm my credit report!! Burned once real bad, will never deal with Dish Network again! In my opinion, this company is super nasty.

When tech. support was unable to pair my Dish remote to its Joey, they replaced the remote with a…read morenew one, free of charge.

In praise of Hunter Communications. When we moved to rural Gold Hill/Rogue River the house we…read morepurchased had Centurylink service with horrible speed. A Google search showed we might have an option for fiber in our area. Sure enough they'd just run the lines up our long dirt road a few months earlier. They ran fiber two additional poles on the street and then up our property line and to the house. All at no charge. The service was faster than our Charter in Medford and outperformed a Starlink system we tried. Our internet went down and with a quick call the were onsite the next day. Turns out a critter has chewed through a line at the road. A quick fix was put together to get us up and an appointment made for a full fix the next week. Once again crews showed up and got to work. Bang, done. Super polite and easy to work with and for less than any of the other companies we'd tried. Way to go Hunter.

Well, after 4 years with Hunter, the service has deteriorated. I wait on hold for 30 to 40 minutes…read moreto talk to someone, only to be told it will take 5 days to get a service tech out. I work from home and rely on the internet to do my job. I went to Spectrum, got equipment on the spot, and was set up and running the same day. I want to support local, but if you are booking service appointments 6 days plus out, you need to hire more people. I heard a comment from someone that said Hunter is more focused on getting new customers than taking care of the ones they have. I can see that. My last call to cancel the service was placed at 4:35. After sitting on hold for 25 minutes, the call disconnected when the clock hit 5:00. What kind of service company just shuts the phone off at 5:00pm cutting everyone off who has been on hold for who knows how long. If you don't care about service after the sale and don't rely on the internet for work or anything else, then go for Hunter.

No trust. Stay away. Spectrum Mobile sent a representative…read moreinto my now deceased mother's home in Lincoln City, Oregon, to set up her cable service. The tech talked her into mobile service and sold her a smartphone and service plan--the phone was later shipped to her. My mother had dementia. She and her elderly friend were unable to set up the phone, and there is no local customer service office in that city. My mom had no car, had just moved there, and had no other local support. I spent over 30 hours on the phone and made two in-person visits to my local Spectrum store trying to get her money refunded. Then, just today, I found out they ripped me off, too! When I upgraded my own phone through Spectrum, the phone support agent made it sound like I was getting a huge trade-in deal on my 1-year-old phone and would pay only $157. In reality, the $157 was the trade-in value--and I owed $842 for the new phone. This was a long conversation with the tech, and I was overjoyed with my deal. There is no universe in which I would have knowingly agreed to upgrade my 1-year-old phone....why, except for the fake deal of the century, apparently. They blatantly lied and buried the truth in the contract fine print. This company preys on the elderly in their own homes. They will take advantage of you if you let them. This feels like slavery to the company store.

Terrible "customer service", to be accurate the rating system needs to go less than zero. This…read morecompany's system for addressing customers needs is tedious and very time consuming by design. If you want to "upgrade" and spend more you can do this on the web site in minutes. However if you want to reduce or cancel services a "in person" visit is necessary. Once at the retail outlet a sign in appointment is required. Staff seems completely unaware and not concerned how long the wait is and leave the service area for breaks and unexplained reasons for long periods of time. Currently on my fourth visit to return equipment after canceling a grossly over priced cable package.

Had trouble with old phone charging - Charger port - battery - Jeff was super kind and helpful…read moresetting me up - had upgrade been with Verizon for awhile ...

Things went wrong but none of it was the Verizon representatives fault. Simon was very patient and…read morecourteous. I would recommend going to this location if Simon is there. I really appreciated his professionalism

No better place to get customer service and hands on help when it comes to an internet providerread more

During the Ashland, Talent, Phoenix fires all of our neighbors went WITHOUT Internet for ~2-3…read moreDAYS... We were just fine the whole time *thumbs UP* With the recent pandemic, working from home + distance learning *just breathe* our internet service is taking a hit, but they reliably address issues and have technicians physically come out to do work (and trace from the line to your house), make adjustments/fixes along the way and ALWAYS check-in with you before completing a ticket. Outstanding customer service. Consist in their level of response. Strange Times, but Ashland Home dot Net is keeping up with the demand and continues to impress. Customer Service 5-stars. Service itself is a SOLID 3. After 4pm we always seem have slower internet speeds.... They do a good job *considering the high demand* Support local businesses and you'll be rewarded with EXCELLENT customer service and people who consistently try to do better. I've tried all 3: consistently better results than Charter and/or Spectrum Internet (in my limited experience over 6 years). NOTE: They don't issue surprise rate increases every year. 1 set price *very consistent* Technician who showed up wore a mask once he got onto the property, kept a safe/respectful distance at all times. When entering our home, he immediately donned on shoe coverings and was VERY Respectful and Accommodating when he became aware the our teen was currently on a distance learning zoom call *above and beyond respectful* I would HIGHLY recommend this business for local internet service.

Great group of people very helpful and friendly. They gave us lots of good solutions for our…read morenetwork and phone systems. I would recommend them for phones and networks.

I first worked with Adept in 2015 on a complicated install of fast streaming internet for our…read morehistoric hotel. From the initial meeting through the proposal and install I found Greg and his entire staff to be professional and reliable. I just brought the team back in 2018 to provide a solution for our hotel expansion. I highly recommend working with this company if you want fair pricing, highly knowledgeable techs and a company that delivers on time and on budget and stands behind their work.