I went here based off Yelp reviews to have several pairs of glasses fixed…read more One pair seemed hopeless but I thought I'd give it a try. The person who fixed them warned me that the worst frames could possibly snap but he'd give it a try. You can tell they know their stuff too because he knew exactly where I had purchased each frame. 10 minutes later he came back with all of my frames fixed. Gave me a new nice case, and sent me on my way with lollipops for my kids. No charge. Seriously good service. I will definitely go back there when its time for my next exam. Worth the drive from JP which is very quick actually.

Second time coming here for my eye appointment. Last year, the female optician was rude to me when…read moreI arrived for my appointment, and when I picked up my glasses. But I attributed it to maybe she was having a bad day or something. When I picked up my glasses, she just handed them to me, and when I put them on, they were so obviously crooked on my face. I told her they were crooked, and she did a BIG HEAVING SIGH, took them from me, and went back to adjust them. She returned, they were still crooked, and she reluctantly made a second adjustment. She acted like I was annoying her. Zero spirit of service. I recently went in for my annual appointment and things went downhill from there. The same optician was curt to me, mentioning to me that the doctor was running "a few minutes late". Understandable. I asked a few clarifying questions to the optician about timing because there was another appointment going on, and another person waiting there, and she started to get combative and nasty with me. And then, wait for it, she called me "honey" in a derogatory manner. Yes. It's 2026 and a female patient is being called honey by a woman who is clearly unhappy at her job. I asked, "Did you call me honey?" She said "Yup!". I asked her to cancel my appointment. Sadly, I really like Dr. Ding here, but I'll just go back to my prior eye place in my old zip code. I predict that this employee has gotten away with a nasty attitude for a long time. Sometimes, workplaces have people like this.... you know the type, the miserable witch everyone knows is unpleasant to everyone.... and somehow, they are allowed to stick around because nobody has the guts to correct poor behavior. Nasty work. Nasty nasty work here.

Excellent doctor. Great personality and easy to talk to. I have been to several eye doctors over…read morethe years who have given me bad prescriptions making me not wear my glasses. Dr. Reszelbach found my correct prescription and I can see again!

I just walked out of this appointment and feel so much better! I called around looking for a…read moresame-day appointment because I woke up with these horribly irritating bubbles on the inside of my lids. I'm not one to panic, but these are my eyes! And I only get two, so I really wanted to see someone ASAP. She got me in this afternoon and was both thorough and wonderfully easy going. She took my mild hysteria and put the kibosh on it with some clear explanations, common sense and a simple starting point - hot compresses, they were only clogged oil pores. Not wanting me to waste the time away from work, she did a full eye exam as well, helped me understand why I was grumpy with my new glasses (an astigmatism that had never been accounted for) and went over how my particular astigmatism could be difficult to work with (it's on the oblique). Basically, she was easy to deal with and I left satisfied and in a much better mood. The little optical shop she's located in, Pirelli's, seemed pretty cool too!

I can deal with the 3 hour long appointment so that a noob can learn, but once you buy your glasses…read morethere is little to no support to adjust them. I give up. I can't see out of my glasses if they are not sitting right on my face and need them adjusted at least 3-4 times a year. Stopping in is not an option. Making an appointment. Good luck.

Front desk isn't to friendly .Good luck trying to get an appointment for the optical department…read moredon't wanna be too much of a downer. Don't want to forget the eye Doctor and the assistant, her name was Grace was very nice

By far the best visit I've ever had to the optometrist! Bob and George were both welcoming and…read moreknowledgeable. I called in for an emergency appointment and was seen an hour later. I also purchased the same day. My glasses were ready the next day too. Such a fun experience certainly going back next year for my routine exam.

Because I do a lot of business in Lower Mills and because I prefer to cater to small, owner…read moreoperated businesses, and because as a black man I like to give black entrepreneurs my money, I chose Eye & Eye, even after the owner first gave me a chilling reception months before. I didn't feel welcome and should have gone by my gut impression. Still, I scratched it up to perhaps he was having a bad day and went there for new glasses, the first pair I'd have for both far and near-sightedness. Mr. Nicholson's attitude wasn't warm, yet it wasn't so unpleasant as to turn me off, so we continued our exchange, and I bought my glasses from him - a mistake. I went back two days later with questions about my focus and the slanting, and curved images I was experiencing. Mr. Nicholson replied by explaining what he explained when I first tried the glasses - that I had to adjust my vision lower to read with transition lenses. I concurred that it will take some getting used to after never having the experience before. I explained that I'm a seventy-five-year-old man, who needs to get accustomed to wearing them and adjusting my eyes accordingly, and that I had other questions. There was never a simple acknowledgement that there will be a learning curve to getting used to something new. Rather, a younger man (an optician student) stepped forth from the back of the store and explained the cause of some of my concerns and agreeing that it will take time to get used to the new glasses. After thanking the young man for his assistance, Mr. Nicholson again tried to explain what he had already done, that I must focus lower on the written word. I tried to explain that I "got it," that he had explained it more than once and was now talking to me as one might talk to a child, when indeed I had other questions. Mr. Nicholson then talked over me, telling me and others in the store that I wanted to talk and not listen. As I don't argue with people yet felt myself getting angry. I turned to leave, stating that I do not do business with people who yell at me and treat me in a demeaning manner. He continued to berate me further and more loudly and talk about my listening skills. He was even asked by a woman who also came from the rear of the store to calm own. I was leaving, on my way out the door, when he added, he'd rather give me my money back. Oops, what!? As a person of integrity, I understand full well when one doesn't want my business. Such a statement was insulting and obviously one in which he in fact didn't want my business. I'd have been a fool to leave the store with the glasses, so I turned and said that was for the best. Give me my money back, here are your glasses. I stood quiet while he undid the transaction. He reversed the charge to my debit card, and I left without speaking another word. I write because it's important that people know (in spite of some positive reviews) that Mr. Nicholson can be quite rude, insulting, arrogant, and indignant with an air of superiority. I would not have felt good about myself if after such a comment, I continued on my way before indeed, requesting my money back and relinquishing the glasses. I was not rude, never raised my voice and was simply asking normal questions one might have from wearing a new pair of glasses after never having the experience previously. I would not recommend any self-respecting person to do business with Eye & Eye Optics. You might get spoken to as a child and told outright that they don't want your money. Thinking one is always right, not allowing the customer to explain him or herself, and reiterating the same message for an innocent and appropriate question is no way to do business. Avoid this company.

I have been to the practice twice and have another follow up appointment for an eye condition. Both…read morethe assistant and the doc are incredibly empathetic and patient. I have received compassionate care and have been listened to and have never been rushed with all my concerns being heard. I would highly recommend this practice and appreciate everything offered.

I just moved here from NJ where I was very happy with our eye care doctor. I thought he was the…read morebest. But Dr. Schaeffer at Cannon was even better. She was so thorough and friendly and took her time explaining options and setting up recommendations and meetings with specialists for a particular issue I was having, as well as making a routine exam interesting and informative and actually fun. And also everyone else on staff was so friendly: when I came in again with my son, it already felt like home.

I appreciate their staff as they always are so helpful and friendly. Truth is we want in for an…read moreopinion and then went to MEEI (Mass Ear & Eye Institute) and the experience and treatment between the two were polar opposites! Our experience at MEEI was horrible from rude staff, unreliability where they didn't return our calls, and more. This place was just above and beyond in comparison!! And felt as if we were at a "5 star hotel" for a private office compared to MEEI's 2.5 star hotel rating... Parking is tight at one of their office location (West Roxbury), but the medical center in Norwood and other place had parking which was helpful! And was free. After deciding to go with this specialist due to their experiences, knowledge, and care (unlike MEEI's), they were responsive to our questions and calls. We appreciated that a great deal. We absolutely adore Mary, one of their office staff in addition to the attending nurses (all were great) and the doctors too!

This eye care facility is is amazing in every way. I had an emergency case of retinal issues and…read moreuveitis all in the same month and was seen within the week without previous appointment. I was also promptly referred to a retina specialist who looked into the issue of floaters/flashes and possible retina detachment. The technicians in both of the Eye Care Specialist locations in Norwood and West Roxbury were extremely capable in their administering of drops, use of all the imaging machines, and their thoroughness in taking my pertinent eye health information to give to the doctors. The doctors I have seen, Dr. Mills and Dr. Agahababayan were both very competent and identified my problems immediately, prescribing effective medications and treatment plans. They were also very friendly and informative about the causes for my issues and suggested courses of action to deal with root causes. Overall these offices in Norwood and West Roxbury were outstanding in every way and I am lucky to have found them. Thank you all.

The Doctors and support staff are great!!!!! The associate in frame sales is the most unfriendly,…read morerude and ignorant person I've ever met..... Take your RX and move on.... Too bad she is a black mark on the otherwise great practice...

The Doc might seem disorganized yet can pull out any document he needs for you within seconds. His…read moreexams are very thorough, he did not use dyes to dilate, used at least 5 different pieces of equipment and described what each does. I will say, he is one way and does believe his suggestions are best. He does look out for his patients, has fixed my glasses a few times, free, as a walk in and tries to convince me on not buying a new pair, "why waste your money" attitude.

I went to Dr Geenstein for a checkup. He was brusk and didn't seem interested in me at all.read more

Not only do I love the style of my new glasses, I also love how they have improved the quality of…read moremy vision. I compared my Lunette glasses to another pair I got at the same time from a well-known chain. The vision quality of the Lunette glasses is by far superior (same prescription). The Lunette frames are also lighter and more comfortable. The staff in Dedham were friendly, knowledgeable and helpful. From now on, I will get all my glasses from Lunette!

The quality of your experience must depend on which store you go to, because I went to the Back Bay…read morestore and had a totally lovely experience, and left with the best and coolest pair of glasses I've ever owned! Were they expensive? Ouch - yes! Worth it? Definitely yes!