It's billing is terrible. I ended up paying something I was not supposed to pay. Not going backread more

The Optical Dept at Westwood Eye is phenomenal! I brought my 88 yr old mother for new glasses. My…read moremother has macular degeneration so it very tricky to get an accurate Rx along with it being a very emotional experience for her. The optician, Glynis, was exceptional - went above & beyond to make sure the Rx was correct for my mothers changing vision while also making my mother feel good & have a pleasant experience. No small feat! Glynis's kindness & patience was limitless! I would highly recommend Westwood Eye to anyone! Thank you Glynis for a truly wonderful experience!

I went here based off Yelp reviews to have several pairs of glasses fixed…read more One pair seemed hopeless but I thought I'd give it a try. The person who fixed them warned me that the worst frames could possibly snap but he'd give it a try. You can tell they know their stuff too because he knew exactly where I had purchased each frame. 10 minutes later he came back with all of my frames fixed. Gave me a new nice case, and sent me on my way with lollipops for my kids. No charge. Seriously good service. I will definitely go back there when its time for my next exam. Worth the drive from JP which is very quick actually.

Second time coming here for my eye appointment. Last year, the female optician was rude to me when…read moreI arrived for my appointment, and when I picked up my glasses. But I attributed it to maybe she was having a bad day or something. When I picked up my glasses, she just handed them to me, and when I put them on, they were so obviously crooked on my face. I told her they were crooked, and she did a BIG HEAVING SIGH, took them from me, and went back to adjust them. She returned, they were still crooked, and she reluctantly made a second adjustment. She acted like I was annoying her. Zero spirit of service. I recently went in for my annual appointment and things went downhill from there. The same optician was curt to me, mentioning to me that the doctor was running "a few minutes late". Understandable. I asked a few clarifying questions to the optician about timing because there was another appointment going on, and another person waiting there, and she started to get combative and nasty with me. And then, wait for it, she called me "honey" in a derogatory manner. Yes. It's 2026 and a female patient is being called honey by a woman who is clearly unhappy at her job. I asked, "Did you call me honey?" She said "Yup!". I asked her to cancel my appointment. Sadly, I really like Dr. Ding here, but I'll just go back to my prior eye place in my old zip code. I predict that this employee has gotten away with a nasty attitude for a long time. Sometimes, workplaces have people like this.... you know the type, the miserable witch everyone knows is unpleasant to everyone.... and somehow, they are allowed to stick around because nobody has the guts to correct poor behavior. Nasty work. Nasty nasty work here.

I can't believe how patient they are! I'm new to progressives so I had no idea how much discussion…read moreand adjustments are necessary (or maybe I'm just picky!), and Ilana never made me feel rushed. Also, great selection of frames which they clean after each handling. Full disclosure: I redesigned their logo about a year ago. That said, a couple of years ago I went in with my wife for her progressives and we were treated as patiently then as well. Highly recommend!

Incredible, caring and kind! We had a wonderful experience working with Ilana. I highly recommend…read morethen. Fantastic selection of frames too.

Saw Dr,Z she was terrible.Rushed through eye pictures tried to write I had diabeties when I do…read morenot and said my prescription changed when she showed me no proof. Place is a scam to get you to purchase new glasses. Do not recommend!

I like Dr. Kolnik a lot. He's been treating my husband for years to rave reviews. However, after…read moregoing for my first eye exam, I have some concerns about his office's practices. My husband and I pay for full coverage for an annual eye exam, lenses, and frames. Yet we were handed a bill for over $300 when we left. First, the office requires you to do an eye test that is not covered by insurance at all. They literally pressure you to do it regardless of if you need it or not. $40/person, so for both of us that was $80. After the exam, we went to discuss glasses. Francine asked us which type of anti-glare we'd like on the glass: blue light blocking or not. The two are the same price, $85. We were never offered the option to NOT get anti-glare and therefore stay within the bounds of our coverage, so for both of us that was an extra $170. The remaining balance were co-pays, which were fine. But this office took advantage of our lack of expertise in this field to nickel and dime us for an extra $250 that we really did not need to pay, but weren't given a choice. Patient beware. Giving one extra star because Dr. Kolnik really does have excellent bedside manner.

Not only do I love the style of my new glasses, I also love how they have improved the quality of…read moremy vision. I compared my Lunette glasses to another pair I got at the same time from a well-known chain. The vision quality of the Lunette glasses is by far superior (same prescription). The Lunette frames are also lighter and more comfortable. The staff in Dedham were friendly, knowledgeable and helpful. From now on, I will get all my glasses from Lunette!

The quality of your experience must depend on which store you go to, because I went to the Back Bay…read morestore and had a totally lovely experience, and left with the best and coolest pair of glasses I've ever owned! Were they expensive? Ouch - yes! Worth it? Definitely yes!

I just needed a little metal pin replaced and they did it with a smile on a busy Saturday.read more

AVOID AT ALL COSTS! Kush Patel is incompetent optician. I went to this place because I was…read moretraveling soon and couldn't get in into my regular optician. He totally SCREWED UP my eye exam (how hard is that??) and missed diagnosed my astigmatism by TWO POINTS! And they couldn't get one of their machines to work. Plus he said such a big change was very unusual and it might be corneal disease and sent me MERSI in Waltham for another exam and more $$$. All they wanted to do there was talk about surgery for my cataracts (which is not needed) Maybe Patel gets a kickback? So when I got my glasses, my vision was totally distorted and I was dizzy. So I finally went to a real optician at Newton Wellesley Eye Associates, they confirmed I actually had very little change in my RX and fortunately, the great folks at Focal Point in Newton changed to the correct RX without any charge. Pearle Vision was a DISASTER.

I bought a pair of expensive glasses at Lens Crafters. A month or so later I lost the screw on arm…read moreof glasses. I brought them back to get them fixed. The manager told me I would have to wait for the person to come in and fix them. I let him know I had to be someplace by 10:30, it was 9:50. He told me the employee would be to work by 10. Not sure why he couldn't fix them as he was just sitting and scrolling on his phone. At 10:05 I got up and said I couldn't wait any longer, he said ok, bye. I will never use Lens Crafters again! I went to Costco after my 10:30 appointment and the gentleman fixed them in seconds and I didn't even purchase them there!

My family and I have been long-time customers of the Dedham, MA location of Lens Crafters for our…read moreeyewear needs and they've generally provided good customer service but today's experience was a nightmare. I brought in a new pair of new frames whose lenses I wanted changed and asked the representative Ada if that is something that's easy to do. She took the frames and started to push on one of the lenses to push it from the frame but her hand was at such an angle that the outward pressure against the inside of the arm broke it off. I asked Ada what she could do to make it right, and she said she would glue the arm back on but that it wouldn't last. When I then appealed to the male store manager on duty to ask what recourse I have given what just happened, which he witnessed, he said switching out lenses is a courtesy service and if something goes wrong it's not their responsibility. He also said LensCrafters does not glue pieces back together, yet that was right after Ada had glued the arm back on. Ada accepted no responsibility for mishandling the frames and breaking the arm. I was sick to my stomach because the frames cost $650, but I kept my cool and calmly asked her if she and the manager understood why I'm upset that I brought in new frames with a question and was now leaving with broken ones that won't last, and Ada said "Don't ever come back to the store again." It was an insult on top of injury, and now I'm going back and forth with Lens Crafter corporate to try and have them replaced

My experience with Yueran Yan for myself and my wife was without the question the best eye exam I…read morehave had in 30 years of wearing glasses. He really wanted me to have a good experience and to see what I needed to see while helping me control cost. Often the opticians at the big houses are there to sell you something or scare you to get more expensive tests. We discussed my history, likes and dislikes and he picked the exact right brand for me and explained how certain things worked in a way that could save me money later. Truly a professional with a great personality and very trustworthy. They took my insurance but even without it was very reasonable.

I had an eye exam earlier this week at Costco. Dr. Yan was…read moreknowledgeable, thorough, and personable. He explained things clearly and provided options when appropriate. I would highly recommend him.

I was wildly put off by the prior reviews for Warby Parker and almost didn't go, but since I went…read morethrough with it I figured I could at least share my experience in case it may help others, as I feel like this is a situation where people are only coming to review if their experience was terrible. I had an outdated prescription and was hoping to get a quick and easy appointment to get some new contacts and a pair of glasses. I love Warby Parker glasses, and I found out they can also order contacts for you (both shipped free to your house) and they do quick and dirty eye exams, which was fine for my purposes. When I arrived, they asked if I had insurance, double-checked my coverage before providing any services, and had me in the back all within a few minutes. Is this a fancy and thorough exam? No. If you want or need a full exam with dilation, go to an ophthalmologist. In general, I would recommend that as well, so this rating is not going off how thorough the exam is -- it's just not going to be thorough if you go somewhere like Warby Parker. That said, they explained everything relatively thoroughly, and turns out my prescription was the same (cool). The optometrist answered my questions, checked in at each point during the exam to ask if I had follow-ups, and explained everything as we went along. I got some free contacts and then went back to the front to look at eyeglass frames. The woman who helped me look at frames was friendly and helpful. She led me directly to what I initially wanted (knew exactly where the frames were), and had a great suggestion when the frames I was interested in didn't have the pattern I liked in the width I wanted. It took a few minutes to wait for someone to come over to check how the frames would need to be adjusted for my face, but they arrived to my house PERFECT. I was thrilled. At checkout I did need to state I had insurance again, but that's fine, this was a different person. She ran a few things through for me to figure out how to get the best price on the glasses and contacts. Everything arrived in the mail within a week. Am I regularly going to get eye exams here? No. Does it get the job done? Yes. They go quickly, but they also aren't doing that much. I didn't feel rushed, just that they were efficient. The people working in the store were all friendly, and were all helping people throughout the time I was in there. Maybe their staff has turned over since the terrible reviews last year, but I'd give this store a chance again in the future for sure, 100% for new frames since it's the closest location to me. Thanks WP!

I went to Warby Parker because my "scratch-resistant" eyeglasses had developed noticeable scratches…read moreafter only eight months. I expected the company to stand behind the quality of its product, especially considering the glasses weren't even a year old. The manager told me I was two months too late for them to do anything about it. What was even more disappointing was the customer service. Before could even respond or ask what options I had, the manager turned his attention to another customer and completely disregarded me. Warby Parker may sell relatively inexpensive glasses, but in my experience, the lower price comes with poor quality and even worse customer service. Glasses advertised as scratch-resistant should last longer than eight months, and regardless of warranty policies, a customer deserves to be treated with basic courtesy and respect. Very disappointing experience. I will be taking my business elsewhere.