I am a long-time patient of Dr. Wu, who used to be in Brookline and is now here at this store. She is absolutely amazing. She took exceptional care to analyze and discuss the options (which in my case is complicated), gave excellent tips on maintaining eye health, and is just such a down-to-earth, intelligent and caring person. I feel very lucky to have her as my eye doctor! And the store was fine- everyone was pleasant and informative in setting up my appt. read more

Do. Not. Go. Here. I came here for some frames and glasses. Nothing fancy, as I just need them occasionally when my eyes get tired. I had a generous $300 frame benefit with my insurance, and I told the salesperson I wanted to spend only half that. He brought me to a wall, and I picked out glasses. There were no prices anywhere. I get home and realize that somehow, the frames I selected, were not merely double my budget, but, somehow had a retail price of EXACTLY $300. I called the store, and spoke to the salesperson who sold me the glasses. He was SO DEFIANTLY RUDE, when I was trying to clarify why the "entry level frame" cost $300. He got angry at me and wouldn't even let me speak, said "that's the price, it's not my fault you spent too much". I called Pearle Vision Corporate, (by the way, they're bad too). After calling every day, and waiting in an alleged "queue" to get customer service, 10 days later or so, they sent me a copy-paste email that said the stores are all independent franchises, and told me to pound sand. Okay, so, if the store and corporate can't help that there is some sort of dishonesty going on here, I decided to file a grievance with my VISION insurance company. They investigated, and replied IN-WRITING, and told me they had cleared me to return the glasses in-full and I'd get a full refund and my insurance balance reinstated. I went to the store to return the glasses. The man had charged me for BRAND NAME Ray-Ban frames, when I got an entry-level cheapo pair. The woman who processes my refund said, "These aren't the glasses that you were charged for" And furthermore, the pricetag from the frame in my paperwork was NOWHERE NEAR $300. What a despicable business. The Salesman rings me up for a) Frames I didn't buy, b) A price that wasn't even on the frame, and c) The amount he charged was MAGICALLY the maximum frame benefit. Disgusting people. read more

I am sitting here for my appointment in which they made for 1020 am, someone called me and confirmed the appointment by phone yesterday and an automated machine as well. So I am not sure WHY at 10:52 there's no doctor here! The woman placed a call to the "doctor" who advised they were still on the highway 23 minutes ago, and that they would be here in 15 minutes. The people working here explained how it's not their fault and the doctors a private so pretty much they do what they want. My time is just as important as yours! The last time I was here you gladly took my $500 for the purchase of glasses but didn't/couldn't provide a print of the costs. Called back to make sure protection was added on my glasses and they told me it was but couldn't and didn't provide a print out. If my mother didn't have stage 4 ocular melanoma I would've left this horrid establishment. I'm more than sure if I looked different than my service and time would be appreciated. (Okay so I saved this in my drafts for a few days because I wanted to get my contacts before anything. The doctor came in 35 minutes late & did an exam that took 10 minutes. Gave me my prescription and kept trying to have them charge me a co-pay for something, anything and my insurance coverage is too a1 for that. The lady ended up giving me a few extra pairs of contacts for the inconvenience but that's not compensating me for the incompetence nor my time. GO ELSEWHERE! He also stood right over the receptionist as she did everything, and then stood beside the wall listening. Very weird) read more

This place sucks. Had a 10:40am appointment and the "Dr." has not shown up yet and it's 11:00. The staff said they called the Dr. half an hour ago and don't know when they are showing up. As we are sitting there the Dr. called and the staff member is asking them when they will arrive since the appointments are starting to back up. Still no answer as to when they will arrive. Staff member is taking my brother's insurance info and I was telling her that he has both health and vision insurance. She starting talking in circles about Insurance stuff that I really don't care about. Look up the coverage and apply it. I don't need a dissertation. Not a huge selection of frames and they are more pricey than the competition. Don't bother coming here. It's not worth your time or the aggravation. By the way, the doctor just walked in and it's now 11:08. read more

I highly recommend this place, the eye exam was very thorough and the nice man helped me pick out a great pair of glasses that are perfect for me! Very friendly people. I will be back next year. read more

Worst experience ever, showed up for my appointment on time and it immediately started with the push for new frames. When I asked If I could keep my old frames and install new lenses if needed, I was given hypothetical and probably unreasonable estimates of with my insurance how little new frames would cost. I looked at frames and found a pair remarkably similar to my own which I put aside. After 25 minutes Still waiting, I asked to use the restroom which I was told only to wash my hands, I had to ask for clarification and was told I could not use the bathroom to relieve myself. As someone with neurological problems due to a stroke the sudden need is often unpredictable. I was never asked to fill out a medical history during the 30 mins I waited. The staff was surprised when I put my jacket on and walked out. My best advise is to stay away and find another place to have your eyes exam. read more

2018 they were amazing...made my new pair of glasses In under three hours. Four years later I went back because my lenses were messed up and they offered to give me new frames and fix the lens....originally they told me it would take four hours but when I told them I came alone, they said they could do it in thirty minutes. I Waited thirty minutes and got my new pair of glasses it new frames! It was great! Oh and also I didn't have an appointment, I just walked in. read more

I felt really pressured to buy expensive frames. They were kind of rude and did not like that I brought my 3 years old son to the appointment. The sales rep pestered me for an hour to get anti glare and then after a while he said he would throw it in for free. Like wtf dude. What was the point? read more

These people are the worst people you could ever have the displeasure of interacting with. They scam you into taking your money and provide no refunds. They don't tell you about protection plans making you $400+ gone that you can't get back. They never follow covid safety procedures. They need to be shut down and they need to give me my damn money. If they had given us replacement glasses that were stolen in less than 3 weeks of the purchase I wouldn't be making this review. DONT GO HERE AND PEARLE VISION IF YOU SEE THIS GIVE ME MY MONEY BACK read more

I bought new glasses in Sept 2021, service was exceptional. New glasses are perfect, high quality and I am very pleased with the folks in the Dedham office. Highly recommend. read more

I did not even realize it was possible to have a negative optometry experience. They are typically so routine and matter-of-fact, however my experience with Dr. Wu was pretty terrible. Terrible enough for me to dust off my old Yelp account and write this review. Without going into extreme detail, I found Dr. Wu to be abrupt, condescending and almost confrontational when I asked specific questions (I've been wearing glasses and contacts for 30 years - and my Rx has largely remained unchanged). She did not have an Rx pad, rather a random, hand cut printout of a prescription template, which she proceeded to cross off the address of whatever location was printed originally and then scribbled my Rx on the piece of paper. Its completely illegible and I've basically resorted to guessing my Rx when ordering lenses and contacts. This review is specifically for Usana Wu, where I was a first time patient with her at Dedham Pearle Vision. This is a cross-posted review as it appears this Dr. also works at different location in Brookline. read more

Excellent and friendly service. Great selection of glasses. I love the glasses I bought and they fit great. Romeo took his time with me to make sure I got the right frames and fit. I will certainly use them again! read more

Just picked my second pair of glasses this afternoon. I have my own eye doctor, but went to them for my glasses. LOVE BOTH PAIRS!!! The people are so nice and helpful. Not pushy at all. Such a pleasure. read more

This is by far the absolute worst place to go for any eye exams, glasses or contacts. The "doctor" is incompetent and rude. The staff is useless and unless you buy their products you can't have your prescription. That's right, they won't tell you what your prescription is unless you purchase your glasses and contacts with them. Their frames are over priced and if you need contacts you may not get them or you will get them and they won't fit your eye. I've been wearing contacts my entire life and they said I couldn't wear contacts because my prescription is too strong. But how would I know because they won't tell me my prescription!!! I will never be back to this sorry excuse of an establishment and hope that it gets shut down. This is peoples vision you are dealing with, not a sunglasses kiosk in the mall which is where all the employees belong. Having bad eyesight is difficult already and this place makes it even more frustrating. read more

The doctor was good in terms of customer services (although I'm still having vision issues following her suggestion of getting 2 different prescriptions, which may not be her problem and not part of my rating), but the guys there were very careless. Scenario 1: While the lady stressed not to use paper towels to wipe the lens, the guy who made the lens just grabbed paper towels to wipe it after quickly adjusting the frame with bare hand. Yes he did not even bother to go back to his tools to adjust it properly, or care about making my lens super greasy. Scenario 2: I have to go back for a second time to adjust my frame. The other guy scratched both lens while he used a plier to work on the nose pieces. Scenario 3: I noticed the scratches a week later so had to go back a 3rd time and claim my warranty. When I took my glasses back the guy also had an attitude as if I'm just an annoying customer who insists on replacing even if he couldn't see any issues (the scratches were right behind the nose pieces, small but no way to be from other causes).I noticed a lot of smeared paint on my frame but decided not to deal with these people unless absolute necessary. Scenario 4: Another few days later, I noticed one side of the frame screw was not screwed in properly. There was a gap between the 2 parts of the closing clamp and the screw was forced in tilted. They also scrratched off quite a big area of paint from the screw and surrounding area. Scenario 5: the guy always tried extremely hard to push sell me one more frame even if I clearly said several times that I'm not planning on getting additional frames. read more

Terrible experience. Staff is NOT knowledgeable about products for sale or insurance coverage. They will try to scam you into paying the most out of pocket you can. NOTHING is digitized on computers. Owner of this franchise is clearly very cheap and the asian optometrist with the short haircut is SO rude. They didn't have my contacts prescription in stock so she gave me a weaker one and told me "I think you should be ok to drive". Terrible place go to another franchise. The Newton MA Pearle Vision is much much better. read more

Great place - professional and knowledgeable staff, convenient location, highly recommend for all your eye care needs

Hi, Modern office with a lot of choices of frames. Full attention of the staff. Friendly optometrists. I ordered 2 pairs of glasses, which I am enjoying. I am planning come back . I am happy with service, Thank you, Marina S read more

STAY AWAY! Walked in 30 minutes before closing just to check some lenses for my father and grandmother. First thing they asked was if they had insurance. As soon as they found out they would have to go through a "process" they shoed us away & told us they have no time for measuring or confirming with insurance. WOW. Thanks. Now my 92 year old grandmother has no glasses due to your poor service. RUDE AND SELFISH. NEVER again. They are just money hungry sharks that can care less about their customers needs. read more

I've been a customer for many years and I love the friendly service and professionalism of all the employees at this store. Making an eye exam is very easy, the variety of frames and styles is exceptional, and customer service is great! I've brought my family members and friends to this Pearle Vision, and everyone was also very happy. I would recommend this location to everyone! read more

They are the friendliest people in the eye care business. They are very knowledgeable about the products. I was very happy to get my glasses done there and I would recommend anyone to go there. I bought my frames online and got them to put in the lenses and they came out perfect. This is my second pair form them. I work right down the street at Prime HOnda so the locating makes it so much more perfect. read more

I came here last year and had by far the worst experience ever!! As soon as I walked in the salesman was having me try on glasses that cost $500. I kept implying I wanted the glasses where you get one free...he clearly wasn't understanding me because he just kept having me try on hideous glasses so he could get commission! The lady who did my exam was awful! So rude! I asked 5 times if they needed my insurance card and they said no...when I went to pay for my glasses the guy tells me $789!! Like what!? So I paid it being confused...as soon as I left I called and said I'm confused on why my glasses cost so much I have insurance...the lady who answered the phone yelled at me then handed the phone to the salesman who tried to tell me I never told him I had insurance!! First off I did and second off shouldn't he have asked!? I went back to get money reimbursed and he said he would through in a free pair of glasses if I didn't get reimbursed! What a JOKE! I said absolutely not I just want my one pair...I still paid more than I should've because I called my insurance...when I picked my glasses up they looked awful! I tried to return them with a letter from my insurance showing they owed me money! Ha! They just shoed me away! So a year later I have glasses that are constantly falling off my face with a lens that's popped out! Also I have to clean them much more than my old glasses! I will NEVER return and have complained to BBB! Awful people and awful products! read more

I'm so disappointed in this location. I've been going to pearl vision for years in the Northshore but recently moved to Boston so tried this location. The Northshore location is amazing in Peabody. Dedham location I arrive 15minutes before my appointment, the guy at the desk says doctor is a little bit behind schedule, then another female worker says there are two patients before you That is not a little bit behind that's extremely behind schedule. I told them I am not waiting and hour or hour and half here. They should have called me and warned me that the doctor was behind schedule I would have came later verse sitting there waiting for too long. I appreciate my time and don't like anyone wasting my time. To top it off neither associates apologized for the long wait or anything. I will never go there again, they have no compassion for others time. I wish I can post this with no star but yelp does not allow it. They don't deserve any star at all!!!!!!! read more

HORRIBLE EXPERIENCE!!!!!!! They charge double the price of contacts that other Pearle stores do and woman who runs it is extremely rude and unhelpful. Pearle in Newton/Chestnut Hill was so much better and literally - their prices on the same exact brand of contacts was 1/2 the price. The Dedham store also takes days to get the contacts in where as other locations can get them next day. DO NOT GO HERE!! They sent me home with samples that had already expired! read more

Horrible service. I have to wonder whether the 5 star review is from a friend of the owners or something. I have filed a complaint with Eyemed about these people because my whole experience with them was so awful. First, they got mad when I asked about a contact lens exam fee. Then my prescription was illegible and they refused to give me a new one until an Eyemed customer service supervisor essentially forced them to. The doctor who did my fitting is apparently a contractor and asked me for a check because I guess she doesn't trust that the owners will pay her if I used a credit card. Just a huge mess overall. read more

The people that work here are very unhappy and rude. Especially, the eye doctor. I have never been treated so poorly.

My experience at Pearle Vision went pefectly, the entire staff was extremely accommodating and knowledgeable. My eye exam couldn't have been better. The salesman, Romeo was extremely helpful and took quite a time in finding me the perfect frame. I highly recommend this place to anyone! read more

I love this place! Very friendly and professional staff. Great service all-around, from the moment you walk into the store to find the right frame or have an eye exam to the quick preparation of your glasses. read more

This is absolutely the best place optical shop around. The service there is impeccable. Dusiya usually helps me and my family, but everyone else there is just as nice. She is very attentive and helpful, always courteous and kind and will give you all the time required to get what you need. Excellent staff, everyone's professional and prompt. Definitely recommended in the Dedham area .Couldn't be happier. I've been a customer for a long time and will continue to be one. read more

I am extremely disappointed with the treatment that my mother received from the Pearle Vision location in Dedham Mall. First, the Optometrist, Dr. Wu, moved up the time of my mother's appointment due to her need to leave the office early. Then, Dr. Wu flew through the eye exam like a bat out of h#ll (Literally, the exam was less than 10 minutes). Hence, there was no surprise that one pair of my mother's glasses, which was for distance and had transition lens, hurt my mother's eyes because the prescription was too strong and the tint of the transition coating was not dark enough for her eyes. When we returned to the office and my mother explained her experience to the two staff (A woman and a man), the staff did not believe her sentiments because the lens did transition when one of the staff (The man) put her glasses under their UV light machine. After trying to plead her case for 15 minutes or more, my mother became increasingly frustrated and angry. Then the other staff (The woman) compared the prescription of my mother's old pair of glasses (Which was purchased from a different eye care company, has transition lens as well, is less than 1 year old and does not hurt her eyes) with the prescription of the new pair of glasses, she did notice the difference in the prescription. Hence, she suggested that my mother be examined by Dr. Wu again. Also, after my mother repeatedly asked why the tint of the transition lens did not block the sun from her eyes, the staff (The woman) finally offered to research if they could use another vendor to do the transition for the next pair of glasses. After hearing a game plan, I was hopeful that the issues would be resolved. Unfortunately, my mother had an even worse experience when she went into the office for the re-examination (Side note: The evening before the re-examination, one of the staff (The woman) called my mother in order to ask my mother if she had tried to wear the glasses to determine if her eyes had time to adjust to the lens. My mother told her no because they hurt her eyes. Nonetheless, in an effort to say that she tried, she did wear the glasses on her way to the re-examination). Because my mother made an effort to wear the glasses on her way to the office, her left eye was hurting and running water due to the prescription being too strong. Again, the staff (Both the woman and man) tried to tell my mother that the glasses were fine. Again, my mother had to plead her case to them and even showed them her eye that was running water. To add insult to injury, when Dr. Wu finally showed up (The staff had to call her because she was somewhere else in the mall), the staff (The woman) pulled Dr. Wu to the side and told Dr. Wu that there was nothing wrong with the glasses, but my mother was complaining. Can you believe the audacity?!! She, probably thinking that my mother could not hear her, wanted to make Dr. Wu believe that my mother was insane or irrational. Again, Dr. Wu sped through the examination and adamantly told my mother that there was nothing wrong with the prescription or the pair of glasses. When my mother challenged her assessment, Dr. Wu took another look at her eyes and realized that she did make an error with the prescription. After realizing her mistake, you would think that she would apologize, right? Wrong! She just gave the staff the revised prescription and flew out of the office again. When my mother and I returned to the office in order to pick up the new pair of glasses, the staff (The man) gave my mother the new pair of glasses to try on. While my mother tried on the glasses, I asked the staff for the name of the doctor, which I did not know that the time, and he told me. Then my mother and I told him that we were not pleased with the treatment that my mother had received throughout the whole purchasing process. We both explained that no one, not even the doctor, had the courtesy to listen to my mother when she tried to explain that the lens were hurting her eyes; instead, they all made her feel as though she was making up a story and that there was nothing wrong with the glasses. The staff tried to refute our comments by stating that they had fixed our problem in the end. As always, he had to prove himself right instead of apologizing and feeling empathy for what my mother had gone through. From his response, my mother and I both became infuriated and asked him to stop talking and actually listen to what we were saying. He did stop talking and listened. However, after we were done speaking, he still insisted that they had done nothing wrong. Hence, my mother called him rude and, in response, he stated "I wish that I could say the same". We saw that our attempt to reason with him was in vain; therefore, we left. read more

Horrible customer service. Glasses that were suppose to get fixed came back scratched and woman refused to do anything but charge me for new lenses. Awful experience. read more