I am beyond frustrated... dropped off a watch for a battery and new similar wristband the last week of October. Was told it would be about 5 days. I called Nov5th and was told the wristband would be in soon and I would be called. Besides having to call on the 5th, I called and left messages the 13th, 20th, 2 messages on the 21st with zero call backs. Finally got a human on the phone when I called the 22nd who said they called me twice (absolutely untrue, no missed calls on phone log) but that it was ready for pickup. I asked how long will you be there today (22nd) and was told 4pm. I said I will be there. Arrived at 3:40pm and they are CLOSED. My 93yr old father (dementia) has been asking repeatedly for his watch.......I tried to support a local business but am utterly frustrated. read more

I needed new batteries in two watches. Not a $10K ring, sure, but.... Called, left a message, got a call back pretty quickly. They asked could I come in Saturday between 9-12. Yes. Went there at the appointed time, and they said, oh, we sold out of watch batteries a couple of days before. OK... I mean, they had my name and phone number, they could have called me before I got there, but I didn't make a fuss. They said they were expecting more to be delivered that coming Thursday, but couldn't say for sure, it might be Friday. I said I was leaving town for a week that Saturday, so they said to come in Friday between 9-12. I called that Friday and got their message machine, so I identified myself, left my cell number, and said I was heading to them (50 minute round trip). Meanwhile, my wife called again from home and didn't reach anyone. I got there a bit after 11, and the place was dark and locked. There was a sign on the door that said if you're there for an appointment, ring the bell. There is no bell. Three cameras, but no bell that I could find. So I called again, said you told me to come in today at this time, I'm here, no one is in the store, please call me. It's now 8 PM, no call, no batteries, no working watch, no nothing. So, a week+ after I first called them, two unnecessary wasted trips, and I have nothing to show for it. Not happy. UPDATE: She called me the next day, apologized profusely, and compensated me for my trouble. Everyone makes a mistake at some point. The question then is how do you handle the clean-up. I am more than satisfied with how this problem was handled. One star for the problem, five stars for the resolution. read more

I made an appointment to get the setting on my ring repaired. I got there on time and knocked and waited and waited; no one came to the door. I called again and was told the owner was dealing with police over a burglar alarm issue that day. We rescheduled for June 6th. I left my ring with them and prepaid the service with my credit card. She said I'd have if for the weekend. I didn't so I called again. They returned my call during the week of the 13th and said they were "going to pick it up on Thursday and they would call me to schedule a pickup." Today is the 29th and I have no ring. I have called at least twice and now the phone is out of service (?!?) I have contacted the DAs office, Consumer division. I want my ring back! Addition: About 1 hour after posting this I got a call to come in get my ring. It looks good. Clean and well-repaired. Just wish it hadn't been so hard and so long to get it back. And the phone number is said to be working again. Odd but satisfied to have it back. Oh, and I am not in San Francisco. I am in Greenfield MA, like the store. read more

I had my ring sized up and they were very nice and did this in a timely manner so I would recommend them to anyone!! I also am going back to them I need another ring sized but very friendly ppl there read more

I left a ring on 12/10 to get a diamond replaced. They called 3 days after and I got the estimate. I agreed and hope to get the ring by Chtistmas. I just got the ring back today- guess what they didn't fix it!!! I am so frustrated!!! read more

Never had a problem. Good service, good people, in a town where businesses are dying. Keep up the good work!

I could not be more disappointed. Modified bracelets not as ordered and late. Pearl necklace late. 50th anniversary gift promised by 20 Sept delivered 1 Nov. Not modified as I expected and engraved incorrectly. $1200 wasted. Necklace for granddaughter's 14th birthday (8/19) not completed until late October. Will never darken their door again. read more

Clearly Jewelers were open by appointment only during the pandemic, but I was able to write an e-mail and get a response within 15 minutes. The promptness of the response was certainly appreciated, but it was only the tip of the iceberg in terms of the service I was provided. I came to them with a problem with a piece of jewelry that I didn't even purchase at their store, and Kerry was kind enough to help me fix my issue and teach me a whole lot in the process. I was not even a paying customer during our interactions, but I felt like I was treated just as well as if I was buying a $15,000 engagement ring. I am extremely grateful for businesses like this that truly still value customer service, and I would highly recommend them to anyone looking for a local, knowledgeable and friendly jeweler. I am going to be on the market soon for an engagement ring and I certainly plan to bring my business here and hopefully have a chance to work with Kerry again. read more

You can not depend on what they say. Inaccurate and/or false information was given to me. Their estimates of repair time came and went I had to call to find out status. They gave me excuses as to why no estimate of repair call was made to me. In good faith, I told them to proceed with repair, asked about how long it would take-she said approximately 2-3 weeks and what cost would be. 3 weeks pass--again, no word so I called them again. Their records didn't indicate that we ever had a conversation about the their repair person being sick, or that we agreed to go forward with repair, with a quoted price. Said they could not get in touch with me-that they called 3 or 4 times with no answer. I will pick up my jewelry and find a jeweler who has it together as this one does not! read more