I needed new batteries in two watches. Not a $10K ring, sure, but....
Called, left a message, got a call back pretty quickly. They asked could I come in Saturday between 9-12. Yes. Went there at the appointed time, and they said, oh, we sold out of watch batteries a couple of days before. OK... I mean, they had my name and phone number, they could have called me before I got there, but I didn't make a fuss. They said they were expecting more to be delivered that coming Thursday, but couldn't say for sure, it might be Friday. I said I was leaving town for a week that Saturday, so they said to come in Friday between 9-12. I called that Friday and got their message machine, so I identified myself, left my cell number, and said I was heading to them (50 minute round trip). Meanwhile, my wife called again from home and didn't reach anyone. I got there a bit after 11, and the place was dark and locked. There was a sign on the door that said if you're there for an appointment, ring the bell. There is no bell. Three cameras, but no bell that I could find.
So I called again, said you told me to come in today at this time, I'm here, no one is in the store, please call me. It's now 8 PM, no call, no batteries, no working watch, no nothing. So, a week+ after I first called them, two unnecessary wasted trips, and I have nothing to show for it.
Not happy.
UPDATE: She called me the next day, apologized profusely, and compensated me for my trouble. Everyone makes a mistake at some point. The question then is how do you handle the clean-up.
I am more than satisfied with how this problem was handled. One star for the problem, five stars for the resolution. read more