I brought a sapphire ring to be resized and asked about getting a missing diamond chip replaced as well. The friendly staff helped me out and called me the next day with an estimate and a timeframe. Although it would take about a month, I appreciated the time and attention for my project. Not only did Imagine Jewelers find and install a replacement diamond chip, but they also repaired multiple tiny prongs around other diamond chips to make this family heirloom as good as new, and now, in a size that I can wear! I love the ring and look forward to wearing it. Beautiful work, friendly service, and a reasonable price made Imagine Jewelers a great choice for my repair. read more

If you deal with these people 1 of 3 things will happen.... 1. You just won't ever see your items again and will be told that they have no idea what your talking about because you never dropped them off 2. You will get your necklace back, it will just be more broken then it was when you brought it in. On the positive side, at least they broke a different part then what I had asked them to fix. 3. Great News HELL FROZE OVER!!!!! you walk in to a smiling, pleasant and professional women who promptly retrieves your ring you left the day before and its perfectly done. Now for the bonus....AND they only charged you what they said they would!!!!! Enter at your own risk, this shop shouldn't be in business. I've called the BBB on them twice for their "mistakes", that most people would call crimes. read more

Reliable and friendly. Have brought things in for repair and the job gets done in a reasonable time and at a reasonable price.

This is a local gem! I was able to get precious jewelry repaired & a band and battery quickly replaced and installed all with excellent Covid safety & friendly customer service! read more

One of the most courteous, professional stores I have patronized! I have shopped at Imagine Jewelers for about 5 years now. I have purchased earrings and necklaces from the regular store stock and had a cameo ring repaired (the gold band had split from wearing thin). In addition, I have had Ann, the master jeweler and owner, design a ring for me, using a diamond cocktail ring I have owned for years and a loose emerald I had received from my brother. Ann worked closely with me and sketched some rough ideas on what the ring might look like. When I got it, it was far better than I had hoped for! I also brought her my grandfather's ring (which had lost its stone many years ago) and a loose ruby that had belonged to my mother. She was able to fit the ruby into the ring, polished it all up for me, and had it ready when I needed it. It was beautiful and about the best present I ever gave my brother. I trust the jeweler's work totally and recommend her without any hesitation. I will continue to shop there whenever I look for jewelry or need repairs. read more

Perhaps some of the worst customer service ever. I brought my wedding set in to be re-sized on May 2. I told the woman that one ring was platinum and one was 14k white gold. We ascertained the current size of the rings, and with her assistance, selected the new size. I asked for an estimate of cost for the process -- she checked her sheet and told me that the cost would be about $45 per ring. I was told that because the jeweler was heading out on vacation, my rings would not be ready until May 16. She filled out the little envelope with the information and the date of pick-up and out I went. Fast forward to May 16, when I walk in to pick up my rings. A different woman is at the counter who goes in the back to find my set. Nope. Not in the 'completed' box. Huh. She finds my rings in the 'to be done' box. Huh. Now I am getting annoyed -- I ask why they aren't done when I was told that they'd be ready on the 16th. She tells me that because I didn't SAY that I wanted them done on the 16th, the woman who took them in didn't circle the date in red on the order form. Why would I SAY I wanted them done on the 16th when I was TOLD they'd be ready on the 16th? So, it's really MY fault they weren't ready. Now I am more annoyed and ask by when will they be ready this time. The woman says the earliest they'd be done is the 19th. Fine, I tell her I'll be back on the 19th. Oh no, she says -- I didn't say they'd BE ready on the 19th, I said the earliest they MIGHT be ready is on the 19th. Don't come back until we call you. Fast forward now to the 20th. I received no call on the 19th, and no call on the 20th, but at 4:30pm decided that ready or not, I was taking my rings back. I walk in and there is yet another woman at the desk. I ask for my rings. Not done... but being worked on currently. While waiting, she starts to fill out my receipt. As I am watching her, I see that she has written $56 for the 14k ring and $107 next to the platinum ring, and subtotals at over $160! I am now fuming mad and ask why so expensive when I was quoted $45 per ring. WELL, one was platinum, she says... Yes, I told her that I had let the woman know that on May2. AND well, they needed to be sized up 2.25 sized... Yes, the woman on May 2 told me that. This, combined with the incident on May 16, has me livid. I tell her all about my prior visits. She was wonderful and understood my frustration and asked that I wait until the jeweler was done with my rings and we'd speak with her. As I am telling her why I am so frustrated and angry, I see the woman I had dealt with on the 16th was on the other side of the store assisting another customer. That woman decides she needs to chime in and says - from across the store - You know, people make mistakes.. maybe in your world people don't, but in the real world they do. Maybe you are fortunate enough to be one of those people who never makes mistakes. REALLY? So now I'm being insulted! I've been bullied, lied to, blamed, and now insulted. The poor woman by whom I was being helped apologized for the other woman's comments. The jeweler finally comes out to the front and starts to once again show me the pricing list -- I don't need to see it, I have now thoroughly been schooled on the pricing policy. I start to tell my story again when she said that it was her wife who had originally taken in my rings on May 2 and jewelry isn't her area of expertise. Um, she's representing your shop, your products, your craftmanship, and you, and jewelry isn't her area of expertise???? At this point, I am feeling like there has been a bait-and-switch scheme that I have fallen in to -- the work is done, they have my rings, and the cost is now near double what I was quoted. The jeweler, who is now extremely defensive snaps at me that there's no way she can give them back to me for $90. She scribbles some numbers on my receipt, pushes the paper towards me and says this is the best she can do and walks away. The revised amount is $125. I pulled 2 $50 bills and a $25 gift card from my wallet and take my rings and am so thoroughly disgusted by the entire experience that I can't wait to get out of that little shop of horrors. As I am preparing to leave, the woman with whom I was dealing apologized again -- which was funny to me because she was the only one in that shop who didn't do anything that warranted an apology. I apologized to her, as well, for she really did bear the brunt of my frustration. No one else apologized.. not the snarky woman who barked at me from across the shop, and not the jeweler who was snappy and rude. I'll never, ever step foot into that shop again -- and would never recommend this business to anyone in need of any sort of jewelry repair or resize. I only wish I could give them zero stars. read more

I brought several pieces of antique jewelry to be restrung, repaired and a new pin back put on one. They made pieces good as new! So happy and very reasonably priced! I will definitely be back! read more

Brought my engagement ring here to get two stones replaced as they were foggy. I dropped the ring off for a quote which I found reasonable. The ring was completed in a week which I thought was extremely fast. When I went to pick up the ring it looked amazing. The ring sparkles and where the silver band had scratches were gone! It looked brand new! Was hesitant at first with the two other reviews but I took a chance and don't regret it! Thanks imagine jewelers!!! read more

On numerous occasions I have had jewelry repaired at Imagine . I was very please with the results, the cost was fair and the service was professional and helpful. read more

Very gracious staff, willing to take the time to help pick just the right thing and put in the extra effort for customer satisfaction. Good selection of mid ranged priced merchandise. Knowledgeable jeweler skilled in repairs and creating one of a kind items. Upbeat atmosphere in the store. read more

This is the best jewelry store! Ann and Kristin are creative, professional, and have the utmost integrity - a quality that's often hard to find when it comes to shopping for jewelry. I wouldn't trust anyone else with some of my most personal, sentimental investments. I highly recommend making this your go to spot! read more

This is an awesome store! Such happy people and beautiful jewelry. Always happy to help my dad with his purchases. Just love shopping there! read more

I have had Ann Design and make custom pieces for our family many times over the years and, now, find myself traveling from Central New York to Greenfield Ma., a car ride of approx 4 hours, to have her do more. I can't say enough ....she never disappoints....A CLASS ACT! read more

I will NEVER go back. If I could rate as a zero I would. Horrible experience with this establishment. They do not take pride in their work, have no communication between themselves, they lie and manipulate. I had 4 things done with them and nothing was done right the first time. The first piece was a simple mistake. The cross I wanted was out of stock. Item availability should be checked before a customer leaves, instead I had to return halfway home to replace the order. The second thing I had done was earrings. Dangle, very specifically dangle. I picked up studs. Had to be redone but she was on vacation (something she takes often and without telling her customers) I had to wait until she was back for vacation to notify her of her mistake because I didn't trust the sticky note that the other employee left when she couldn't herself call. My third disaster had to do with my wedding rings. I asked her to resize my engagement ring (a previous piece I had done there) to be resized so that it would fit properly with the band. My husband had his band made their too.we were called to pick them up and both rings slid off the finger. Resized again. Mine fit but was incomplete. The words explore your mind(the inscription) had turned into explo. My husbands ring was taken down a full quarter step even though when he tried on ring sizes they discussed being sized in between sizes. His finger turned bright red and started swelling immediately. She was away somewhere again and wouldn't return until 4 days before my wedding. They had these rings for over 2 months. I called when she returned and got attitude telling me my husbands ring was sized how we wanted and how she couldn't do it anyways because she didn't have CO2, she also gave a snarky remark about my inscription. I told her I would continue the conversation in person and would be there within the hour. My mother and husband came with me. We picked up the rings which had been finished in that hour. She claims she did nothing to my husbands ring but the dent underneath stretched out claims differently. His ring now fits(sort of) and yes I know fingers swell like the snarky remark she made to me. When I questioned her on the ring and if he wanted it a little bigger due to his "future swelling"her response was well if I stretch it anymore it will snap confirming to me that she had stretched it in that hour period even though she claims nothing was done. He has not had the same problem with that ring since leaving that store furthering my belief in her dishonesty. My inscription was done as well when we got there. Neither ring was polished up on underside. She would not give a discount telling us "well I did everything you wanted me to and did the work on the ring that you didn't get here." (Remember I did get the engagement ring there) she blamed us for the sizing mix ups and our finger swelling. She was rude and now we will always question the integrity of the ring in my husbands finger due to an unexplained dent. She made us feel awful and my tear stained face should have told her to lay off. We got ripped off there. I highly recommend not using this business. read more