I had a negative experience with the front desk staff (female, red hair color, ponytail). She was…read moredismissive, rude, talks monotone and lacked basic professionalism. As a patient, you expect to be treated with respect, especially in a healthcare setting. Unfortunately, that was not the case here. I strongly recommend management address customer service at the front desk, as it sets the tone for the entire visit.

Check-in was friendly & space was clean. As far as getting you into their schedule quickly I really…read moreappreciate what the Palmetto Imaging group is able to do for a much better price than competitors. I wish ultrasound techs would've been able to answer a few more of our questions but we got what we needed in a timely manner.

Great staff! Quick and easy to get appointments. Highly recommend for your ultrasound!read more

Top quality!! The technician, Michael was patient and did…read morehis best to make me comfortable. Kind and caring staff overall. Would definitely recommend them.

I am not happy at all with the response of Palmetto Imaging West Columbia. I was originally…read morescheduled for the Irmo office and switched to West Columbia. I had a STAT CT scan ordered on Wednesday and as of at 3pm on Friday the test was not read by the radiologist. I had to call and ask why I did not received a notice of the results. I called the office and was told "Oh I'm not sure why it has not been read yet." I was told on Wednesday the test was STAT! I left a message for what I thought was the office manager on Friday and its currently Monday 1:54pm and I have not heard anything from her. I call today (Monday) and left another message over an hour ago and still no one has called me back and the ordering physician has not received the results yet! this is HORRIBLE SERVICE. I am concerned about several medical issues I have going on and this location has no concern at all. The only person that really showed any care at all was Destiny when i spoke with her on Friday after Mike did not send my results like he said he would before he left for the day. I WILL NEVER GO BACK TO THIS LOCATION EVERY AGAIN! If your health concerns are minor this location is for you. If you have issues that are concerning to you please consider my experience!

Such a neat concept to combine 3D and 4D Imaging along with Maternity Clothes, quality diaper bags,…read morebaby clothes and photo backdrop. We enjoyed our first-time shopping for Baby and Mom!

The shop is adorable! Cute maternity clothes, and adorable baby items, too. We had an ultrasound…read morehere and she spent lots of time capturing tons of pictures. It was a wonderful experience!

This place keeps billing me. I had an emergency and had to go to ER in Jan 2020. They are STILL…read morebilling me. My insurance paid them, but they assume that since I HAVE insurance, I must have deep pockets! They keep sending me bills and it is now JUNE. This is one of a handful of bills. They are contracted out by Providence Hospitals so if you don't want to deal with them, Don't go to providence hospitals! I didn't know they would drag me like this and didn't even know Providence had private imaging contractors. I will never go back to Providence now for that reason. Shame on these people. They will latch onto you if you have insurance and won't let go.

Pitts Radiology is a scam operation. Never received a bill from them. A year later I get a call…read morefrom a collection agency, asking me to pay a balance. Not even sure what it was for, since it was so long ago. Tried to call their billing department to find out. Was kept on hold for 45 MINUTES! They never answered their phone. Since I didn't have an account number, I couldn't log into their online bill-pay website. Clicked on the icon to wait for a chat. Waited 25 minutes for someone to come on, and was told that they cannot provide me with my account number to log on (even though I could provide THEM with my DOB, date of service, amount due, and any other information they might need). Thought I would go in person to their public address: 1519 Marion Street, Columbia, SC 29201. Went there, and guess what? There IS no such address. It's the back side of a Baptist Hospital Building. If you call the phone number associated with that address, 803-296-5954 (their supposed administrative office phone number), you get an outgoing voicemail from Melanie Jackson, giving you all sorts of other phone numbers to dial. But no one on that line answers a phone. I'm guessing that Pitts is scamming their clients, by turning faux bills over to collection and figuring out that half the suckers being called will just pay it. Maybe I'm wrong, but let them prove me wrong. They're either one of the most incompetent medical service providers in the region or one of the most corrupt. Can't tell.

My experience in the Surgical Trauma Step-Down Unit was disappointing due to repeated interactions…read morewith staff that felt passive-aggressive and unprofessional toward both patients and visitors. Communication through the doorbell system and nurse call system often came across as dismissive, impatient, and confrontational rather than supportive and patient-centered. On multiple occasions, requests for assistance appeared to be met with irritation or delayed responses, creating unnecessary tension during an already stressful hospitalization. The tone and manner of communication seemed to escalate frustration among patients and family members instead of helping to de-escalate concerns. In some cases, these interactions appeared to contribute to combative or defensive responses from individuals who were already coping with pain, trauma, and emotional distress. A surgical trauma unit should prioritize compassionate communication, respect, and timely responses to patient needs. Unfortunately, the atmosphere created by certain staff interactions negatively impacted the overall hospital stay and detracted from confidence in the quality of care being provided. While I appreciate the clinical efforts of those involved in treatment, the lack of professionalism and empathy displayed through routine communications left a lasting negative impression. I hope leadership reviews these concerns and emphasizes respectful, patient-focused communication to improve the experience for future patients and visitors.

I went to visit my neice, a very sick young lady. She has c.o.p.d and chf. She also lacks health…read moreinsurance because she can't work. She has been denied SSI, despite a history of a near fatal car accident, that she still has issues that are related to the accident. Oh yes, and she has rheumatoid arthritis. She seriously need help, but no social work intervention/referrals has been initiated. Her healthcare was bare minimum, and she was released while still feeling horrible. She was readmitted to Lexington two days later with the same symptoms. Those docs could not understand why she was released in her condition, and neither can I. But, then again, this is Prisma, so called, health.

This imaging center is charging out patient hospital cost. It's located in a professional building…read morenot a hospital, however, they bill as if you went to a hospital and had an image performed; the costs are "emergency room" high. Beware if you are assigned to this group to have any imaging this includes x-rays performed. Check with your insurance company before having service performed at this location.

Dr. G and his team come highly recommended! From the moment I walked in, they made me feel welcome,…read morecomfortable, and confident in their care. Every step was explained clearly, and the professionalism and kindness they showed were second to none. You can tell they truly care about their patients and take pride in what they do. I wouldn't hesitate to recommend Dr. G and his team to anyone looking for top-quality care and genuine compassion.

I arrived at about 2:25 PM without an appointment. The receptionist told me that I could set an…read moreappointment for 3:45 PM. I decided to wait. I was taken back and put in a room where I sat until 4:27 PM when the doctor walked in. The wait time was only a little longer than I would've wanted it to be, but with new appointment it's to be expected. The staff was super nice and efficient and, I appreciate that. I was able to leave knowing what the plan was for my health and how to take care of myself. I was listen to which is huge. I left there around 5:43 PM. Word to the wise, it is urgent care but you should still book an appointment. There was only one doctor working so that made my weight longer