This place keeps billing me. I had an emergency and had to go to ER in Jan 2020. They are STILL billing me. My insurance paid them, but they assume that since I HAVE insurance, I must have deep pockets! They keep sending me bills and it is now JUNE. This is one of a handful of bills. They are contracted out by Providence Hospitals so if you don't want to deal with them, Don't go to providence hospitals! I didn't know they would drag me like this and didn't even know Providence had private imaging contractors. I will never go back to Providence now for that reason. Shame on these people. They will latch onto you if you have insurance and won't let go. read more

Pitts Radiology is a scam operation. Never received a bill from them. A year later I get a call from a collection agency, asking me to pay a balance. Not even sure what it was for, since it was so long ago. Tried to call their billing department to find out. Was kept on hold for 45 MINUTES! They never answered their phone. Since I didn't have an account number, I couldn't log into their online bill-pay website. Clicked on the icon to wait for a chat. Waited 25 minutes for someone to come on, and was told that they cannot provide me with my account number to log on (even though I could provide THEM with my DOB, date of service, amount due, and any other information they might need). Thought I would go in person to their public address: 1519 Marion Street, Columbia, SC 29201. Went there, and guess what? There IS no such address. It's the back side of a Baptist Hospital Building. If you call the phone number associated with that address, 803-296-5954 (their supposed administrative office phone number), you get an outgoing voicemail from Melanie Jackson, giving you all sorts of other phone numbers to dial. But no one on that line answers a phone. I'm guessing that Pitts is scamming their clients, by turning faux bills over to collection and figuring out that half the suckers being called will just pay it. Maybe I'm wrong, but let them prove me wrong. They're either one of the most incompetent medical service providers in the region or one of the most corrupt. Can't tell. read more

Pitts Radiology is the pits. They are contracted out with Palmetto Children's, so if your child is rushed there after calling 911, you won't be able to avoid them. As with many hospital stays, various contracted services like radiology are billed separately to the patient (as opposed to being included in the bill from the hospital). I wasn't aware of this, and quite frankly as a consumer it's not my job to know how hospital billing works. Here is what happened with my family: Almost six months after my child was hospitalized, I began receiving texts saying I had an outstanding balance with Pitt's Radiology and included a link for payment. At first I ignored the texts because I thought they were a phishing scam as I have received multiple spam texts like this in the past. Also, I had never visited Pitts Radiology (unbeknownst to me, they were the provider contracted out by the hospital). Soon after I received a voicemail that I needed to pay my balance or my bill would be sent to collections. After that, I did some google research and discovered that Pitts was the provider for Palmetto Children's. I reviewed my hospital bills and saw it didn't include the x-ray my child received. Putting two and two together, I realized this must be what I was being billed for. Wanting to confirm (considering I had NEVER received a bill), I called the number I found on google, which resulted in a being transferred to two different people with "it's not my job" attitudes. Finally, I was finally directed to an 800 number. I called it and was on hold for over 20 minutes being looped from automated message ("press 1 for ...") and could not get a person on the phone. I hung up and tried again and experienced being on hold for 30 minutes before someone picked up. I heard voices in the background and then... CLICK. Yep, they hung up on me. Before calling a third time, I checked out the link sent by text, which directed me to a page that had the balance owed and a box to enter payment. NO itemized bill, not even an explanation of the service provided! Unacceptable! I called a third time and after 30 minutes spoke to a woman who agreed to send me a paper bill in the mail. When the paper bill arrived it was INCORRECT. It accidentally listed my bill twice and doubled the amount I owed. Plus, it still did not show any information about what portion of the service was covered by insurance. I was livid. I drove straight to the hospital where I asked a security guard to please show me the way to Pitt's Radiology as the address listed online was for a hospital building. When I arrived and demanded to speak to the billing department the woman told me "we aren't Pitts Radiology, we work for the hospital." Really? Because this is the listed address. The woman behind the desk called another number, gave me the phone, and the woman (shock) said they don't do billing and gave me the 800 number which was the same one I had problems with. I gave up. I mailed a check to the address provided by the 800 number woman for the correct amount owed and wrote a note on the bill about the error. If you are a parent and your child needs x-rays or other radiological services, do NOT take them to a Palmetto Children's or you will be stuck dealing with this incompetent office! read more

We received a collection notice from this place, I called them and they claimed that they did not have our correct address for billing. But they have our address for a collections letter. I mean seriously, and if you call the main office all you can do is leave a message. I would steer clear of this outfit.... no customer service. Over the past weeks we have paid out thousands in medical bills..... we always pay as soon as they are received. I would give no stars if possible. read more

Pitts Radiology is god awful on their billing. My insurance company paid over 3 months ago. They want me to tell them the check number Cigna paid them with. They want me to find someone at Cigna to call them with that information.They will not give me an Email or text # to send them a copy of the CIGNA EOB that shows a zero balance. They " only take incoming calls". I didn't choose them and I refuse to fix their screw ups. read more

I'd give a flat out zero if possible based upon the billing alone. You've got to be flat out impressed when you receive a bill, pay the bill, see it clear the bank (id est they received your money and deposited it) and then your receive a call stating that "this is your final notice to pay before they place your account in collections". Curious to know if I paid again if they would've kept the extra money. Unacceptable that this happens and it seems to be rampant in multiple billing systems associated with Palmetto Health and Pitts Radiology. read more

Pitts Radiology's billing is truly the Pitts. Every-time I get involved with them, it is the same old story. I still have never received a bill directly from Pitts. Acct # 52531-QPITT. Most recently I keep getting a collection notice from RSI for a MRI referred by Dr Fulton on 3/16/20 from my wife. I have written the collection agency, RSI, file # 32797610, twice. All RSI did with my last letter in the 3rd collection notice was acknowledge they received it but apparently did not read it or take any action on its contents. Bottom line, Pitts or Dr. Paul M. Aitchison, their company Radiologist, has not filed an insurance claim with Medicare, according to my Tricare statement, a copy of this statemeny was sen t to RSI on 8/27/2020. Per his website Dr. Aitchison takes medicare. Now I don't know exactly how medical billing works, but I know Dr, Fulton has all our insurance information. Seems Dr. Aitchison/Pitts would either check with the referring physician, look in the so called electronic medical records, or give us a call direct for insurance information! read more