I've been to this Urgent Care Clinic perhaps 6 times, & have always had good care. My most recent…read moreappointment was last Friday - reception was friendly & pleasant & the doctor was thorough, listened to my problems & took aggressive action to clear up my medical problem. Very happy with this clinic. If you go first thing in the morning you can pretty much walk right in to your appointment -

I don't recommend this place. Over 46 min. Wait for a scheduled appt. then more waiting and more…read morewaiting. Only came in for a effing instant result Covid test.

Helpful Tip: This location has multiple entrances and parts of facility (i.e. North and South)…read more Check your MyChart for additional details about the location of the office you're visiting. I visited Beachwood Family Health & Surgery Center (Cleveland Clinic) on Saturday. Yes, some doctors have Saturday appointments at this location. I frequent the location for my bloodwork, quick Urgent Care visits, and primary care visit. This time, I was very impressed with my experience (not always the case). From the moment I arrived, the facility's welcoming atmosphere and efficient operations stood out. The parking lot offers various options including self-park, parking garage, and valet. Typically, this place doesn't get busy, so it's easy to park. The lobby has check-in kiosks and helpful greeters to navigate you. They're always eager to help if you address them. The lobby also has a lot of greenery which really adds to your experience even if you're sick. The campus is pretty small and easy to navigate. There's helpful signage to indicate parts of the building. It's a much better navigation experience than any other Cleveland Clinic experience. Think of it as a suburban campus that's easily located on Cedar Rd. The center offers a wide range of services, including primary care, specialty services, and an Express Care Clinic for urgent needs. The convenience of having on-site amenities like radiology, laboratory, and pharmacy services, and bloodwork is unmatched. With a positive review this time, I'll say that I would highly not recommend visiting their OBGYN department here. I had a very negative experience which made me switch campuses to better care. Overall, my visit to the Beachwood Family Health & Surgery Center was a positive experience. The combination of comprehensive services, dedicated staff, and a patient-focused approach makes it a standout healthcare facility in the area.

I had a procedure to be done, staff was super friendly and caring ! They were very quick with…read moreeverything !!

Poor communication about prescriptions. Tried calling and waiting multiple days and ​multiple times…read morebut didn't get a call back until it was the end of the week and I was being scolded for calling.

Not a new building so rooms are small but they do a good job of socially distancing the waiting…read morerooms. Very easy to get lost and the several connected buildings are not well signed so you may have to walk a ways to get to the suite you want. Ask for help early!

The inpatient and outpatient programs have been quite a roller coaster ride for me. But better than…read moreanything, it's probably been life-saving. The inpatient feels a little prison-ey when you're restricted to unit. This is weird because at other facilities I've been in, nobody leaves until discharged. But when everyone else gets to go outside and down for meals, to the gym, and to the library, and you can't, it feels punitive. I was involuntary because of a 3-day letter, yet I was well behaved. This being said, the therapists inpatient are more helpful than other places I've been. You really get an instructive atmosphere, and participation is optional but highly encouraged. I like that everyone is assigned one of the therapists for their stay, too. You get someone checking in on you daily. The outpatient stuff though, is stellar. Michelle and Brian (PHP therapists) are a credit to the social work profession. I feel seen and heard by them, and they do so much more than read some papers at you. They engage patients, and teach this stuff in a way that's accessible and understandable for all. Plus, it's easy to see when someone is genuine and that they love their job. These 2 people have made all the negative things so worth it. Michelle and Brian (Allie is great too, but I didn't get to know her very well) are life savers. Oh, also, this whole place is super queer friendly. I rarely had to give my preferred name (only with a new to me therapist like 3 times in 2 inpatient and 3 outpatient) and they honor preferred pronouns too! Additionally, if you're within 25 miles of the facility, they will provide transportation for outpatient programs. And they feed you for lunch in the PHP. There's also a crap ton of fidget toys in the group rooms, and you can feel free to bring your own, and color and stuff in group. Like, they get that these things help neuro spicy people to actually pay attention!

This was the worst experience of my life, this place literally gave me nightmares. The staff was…read moreabsolutely horrible and disrespectful very rude. The place was very dirty when shown to my room it was not even clean before I arrived hairs all over the bathroom dirt everywhere. They didn't give me my medication until after 3 days being there and one they wouldn't give me at all. This horrible place should definitely be shut down.

Cleveland Clinic injured my perfectly healthy organ during surgery and asked me to pay for the…read moremedical care due to it! I went to Cleveland Clinic for an outpatient surgery last August. The surgeon cut through my uterus and also my small intestine. For this reason, I had a bigger cut on my body, stayed at the hospital for several days and the most important thing is the torment physically and mentally! The whole family suffered this traumatic experience. Instead of getting any compensation, Cleveland Clinic asked me to pay for their mistake in injuring me. They asked me to pay for the surgery fee to cut my perfectly healthy organ and the medical care expense due to this malpractice. They consider it as "good practice" because they fixed it after it was cut by accident! In this case, should they just cut as many healthy organs as possible to maximize their profitability? I complained to the Ombudsman Office, all I got is, to do whatever I need to do, if I want to sue them go ahead! That is the decision from the management team. I also sent an email to the president of S. P. CCF Margaret, she never respond to me. Obviously, She is too good to talk to me I guess.

From the owner: Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is…read moreto provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information.

This place is infinitely better than going to a place run by the Cleveland Clinic. Even the…read morefacility itself is fresh and new. I was seen by Dylan, one of the owners, for a respiratory illness that I've been fighting for a while. Dylan was friendly, personable, and extremely helpful to answer the questions that I had. When there were options to choose from, he explained the choices while genuinely leaving it up to me. That's one thing I hate about the Cleveland Clinic; they present you with "choices" but they're obviously biased. On my way out, I received a very detailed note of the visit. If you're tired of being treated like cattle at places like the Clinic, come here. You won't regret it!

DO NOT GO HERE IF YOU HAVE SERIOUS MEDICAL CONDITIONS. I went here to be treated for the flu. I…read morehave severe ashma so i went in to get tamaflu. The KID who was supposed to be a doctor tells me he has to ask his office manager if it was okay to perscribe me the medication. Shocked. It almost sounded like a child saying he had to ask him mom if he could give me a cookie. Insane. Say away at your own risk!!!

This is a great location. Easy to get to the staff is great all-around good hospital I would highly…read morerecommend it.

First time inside the Drusinky Sports complex. It is a beautiful building…read more I was there for a blood drive and a few areas were closed, but I was able to see the field house and the third floor which caters to men. I love that there was a pool table and a kitchen area with snacks. There were tvs also. Nice staff and they have valet parking. I found a spot right by the door so I didn't use that service. The nurses took great care of me. I would absolutely return and see what offerings they have for my family. The beverage station was closed. I would try a tasty drink when I return during business hours

I have lowered expectations for urgent care type clinics. I tend to only go to these types of…read moreplaces on weekends or holidays or as a last resort. I expect to wait a long time for routine services but I understand that's part of the process. But the wait time here is ridiculous. Since I can practically walk to this location, I thought I'd pop in on a Sunday morning to get meds for a sinus infection. I wasn't surprised to see a full waiting room but I was surprised to see that there was one person working - handling treatment and billing. Talk about an efficiency FAIL! I spent 2 hours waiting to be seen. I should have listened to my gut and left after a half hour but I figured that I wouldn't be waiting much more than an hour. In an urgent care type place, I can deal with an hour wait. Once I was finally seen, the nurse practitioner diagnosed me before even looking at me. While she was handling my paperwork, she asked me to describe my symptoms and immediately told me what she thought was wrong and what I should do. Which was basically nothing. She said that I'd need to be sick for at least 7 days before she'd consider giving me antibiotics. When I protested (because I know my body and only go to the doc when I'm dying) she wrote me out a prescription but told me to hold on to it for a week. Um. Ok, lady. I don't like to tell anyone how to do their job, but I felt like it was inappropriate for this woman to basically brush me off after waiting for 2 hours. This was just an overall awful, awkward experience at this not so Fast Clinic. It's an embarrassment for this facility to be associated with UH. I would never go back and I would encourage you to go elsewhere. I'll stick to a real urgent care center the next time I'm sick on a weekend, I guess.

This urgent care is very disappointing, although my sister was called back at a fairly nice amout…read moreof time for her sprained ankle, when she was back the the doctor was ignoring her a speaking and laughing with another doctor whom was off duty, the doctor kept sending nurses in the room the doctor didn't even come in the room and no one gave her any instructions on what to do with her ankle, one nurse was particularly rude and told my sister "you're no spring chicken any more, you hurt yourself and can't recover as fast." Even if she was trying to make a joke that was insensitive and very inappropriate. This was a very uncomfortable, not helpful visit.

The hospital/doctor could not find any problems, then we took my mom here and the doctor…read moreimmediately suggested an x-ray and diagnosed a hairline fracture. Some chiropractors require x-rays or other things before they are willing to treat, not this doctor. He's really good, and friendly, and helpful. He'll tell you what you really need, which is not necessarily what makes him the most money. When my sister is hurting, this is the first place she goes. She also loves him. I go before starting an exercise program because I want to know things are in the correct place before strengthening the muscles around the bones. We also like that there are no appointments, you just show up and always get in, although you might wait a bit if there are people in front of you. They take many insurances, but not Medicaid.