Thomas came to our house to look at 2 air conditioning units that weren't working. He said that…read moreboth units were out of Freon. The newer unit was frozen over so he said he couldn't figure out what was wrong with it until the ice melted and the other was old and should be replaced. He became frustrated with me when I had trouble understanding what was causing the unit to freeze over if there was no Freon. He appeared arrogant and I was ready to send him home at that point, but my wife was mainly dealing with him and it was a hot day. When I complained to my wife about him she said that maybe I shouldn't have bothered him while he was working and that he was very nice to her. After examining the units he spent a while discussing our options which included a new air conditioning to replace the older one or adding 5 pounds of AR-22 freon for $1100. He wanted to charge $7,500 for the new unit which seemed reasonable, but he couldn't do it until next week and, after a quick Google search, I told him $1100 was high for adding freon. Then he once again appeared upset and asked me what I was talking about. When I explained that I quickly looked it up and knew that It usually costs maybe $500-$750 he conceded that I could find it cheaper elsewhere. Then he told us it was $125 dollars for the visit. I told him that he can't charge me for the visit because nobody notified us that there would be any charge. He said that he doesn't work for free. But I told him that without prior notification of a service charge, I didn't believe it was legal for him to charge me considering he didn't do any diagnostic testing or any repair work. He just looked around and told me something any technician could have discovered in a few minutes. He then while standing in our kitchen played the whole recording of the conversation my wife had with the dispatcher to learn that we were right and we were never notified that there would be any charge. Two days later we had Meyer Heating and Air do a same day installation for the same $7500 and they added freon to the other unit for free when the $333 leak detection didn't reveal any leaks. Plus the reps at Meyer were very pleasant to work with so I gave Meyer a 5 star review and Design a 1 star review.

I have been using Design Aire for 20 years for maintenance and a new HVAC system. Their…read moretechnicians are professional and well trained. I recommend them for all your HVAC needs.

I called No Problem Heating and Cooling about a tune up on my air conditioner they were able to…read morecome out the next day . Casey & younger man in training showed up on time & went right to work cleaned my furnace & made sure everything was working properly then they did the same with my air conditioner. Casey explained everything perfectly & was very professional didn't try & sell me anything I didn't need my system is 15 years old & when I do have a problem or decide to replace my system No Problem Heating and Cooling will be the first company I will call.

Never even thought of rating my HVAC team on Yelp, but Mike B just left and after I replied they…read moresuggested posting reviews here or Google so here I am! I've used No Problem Heating and Cooling for well over a decade and seriously, I swear by them. I had a problem a decade ago and they took care of it quickly so I got the club membership that gets them to come out twice a year to clean the system and see if it looks like we are headed for trouble. And if I have a problem I get ahead of folks who it's unclear whether they do maintenance. Until this year, they only recommended small things be replaced so yeah in January we did the whole system replacement. They gave me options and let me make a truly informed decision with real numbers, etc. I have rarely had to call between check ups, but yesterday something was off and the cooling just wasn't doing it's part so I called & left a message on a Sunday of a holiday weekend. Within an hour or so, I had a text from Mindy (she keeps things moving I tell you!) saying they see there is a problem and they will be in touch first thing in the morning. Here I am less than 24 hours later with a fuse replaced and no worries. Mindy is great about working with me to schedule something that fits my calendar. I get reminders on appointment times and a text that tells me the tech is on the way -- heck you even get a photo, name, etc so you can talk to them by name and know whether this is the same tech as last time, etc. Pics are from past visits cause Mike was here, had it taken care of and gone so quick I never even thought about it.

I have been using Welch for approximately 5 years now. I had left my previous company due to…read moremanagement changeover and merging with another company. A neighbor recommended Welsch to me and I could not be more satisfied . I have a big home with 3 air conditioners and 3 furnaces, so I rely on them to keep working. Colin is our service person, and he is "the bomb". He is always on time, extremely good at what he does, very very thorough, and respectful to not only my husband and I, but treats my house respectfully also. I have one unit in the attic, and he never complains about crawling up that ladder in the heat to check it out. My pricing is a bit more due to the number of units I have, but the quality of service and respect is so worth it. The office staff is very organized also, and always kind /nice when scheduling or troubleshooting a problem.

So this is not my usual review but there is NO WAY I can't brag just a bit on this local business…read morethat is just outstanding! I've used Welsch for over a decade and my family used them before that. So my experience runs deep. First thing you should know: their technicians stay. Meaning you benefit from their experience and commitment to Welsch's service standards, which are high. Recently, I had a blower motor go out. Jeremy came out within the hour (after hours), diagnosed the problem and had Scott on the phone to check inventory. It wasn't easy but Scott was on the phone at 8 AM, ready to set up an appointment to install the motor - less than 12 hours later! Incredible. Look, you might find cheaper but you won't find better service, more knowledgable technicians and an overall feeling of "We got you!" like you do with Welsch.

Needed a new system, someone referred me to Scott-Lee, and their confidence was justified…read more The salesman came out, saw what we had, and provided a range of options, all of which would have resolved our problem. We selected the one most appropriate for our situation, set an installation date and they took it from there. The installers were professional, didn't make much of a mess, and cleaned up after themselves. Realistically, we couldn't have asked for more. When I hear of someone needing HVAC work done, I will be the one recommending Scott-Lee.

Avoid Scott-Lee Heating Co. I hired them to resolve an HVAC water leak, resulting in two failed…read morerepair attempts, safety liability shifts, and unauthorized charges. First visit ($187): The technician claimed a personal medical issue and required me to provide my own ladder and physically assist in operating his equipment. The leak was not fixed. Second visit (Promised by their office as a $O warranty call): The technician applied a cosmetic putty patch ("thumb gum") to the exterior cabinet rather than performing a mechanical repair. He then completed unauthorized maintenance and added a $385 plan renewal charge on-site. The Service Manager refused a refund. I filed formal disputes for both charges with my credit card company, which returned my money in full after reviewing the voicemail and email evidence. Substandard trade work and incorrect billing.

From assessing your specific needs, to scheduling and installation, Seliga is first class. I had to…read morereplace my whole HVAC system in a circa 1890's home and I am very pleased with the results. I would highly recommend as everyone involved in the process was very professional, respectful and knowledgeable. I recommend without hesitation.

Air conditioner condenser fan stopped working last week. I called on a Thursday morning, and they…read morewere able to send out a technician by Friday morning. After running some diagnostics, they discovered that the capacitors had failed. Replaced both of them for about $450, plus $129 diagnostic fee. From start to finish, this took less than an hour. Technician was upfront about the possibility that another component could have failed as well, such as the fan motor, which could incur additional cost, or even replacement of the whole unit. They were able to email me an invoice complete with pictures immediately after the job.

Superior Heating & Cooling came through ! My parent's air conditioning unit went out out of nowhere…read moreluckily they were able to get everything installed quickly! They were quiet and worked swiftly. They went through the break down of the cost and were overall very thorough. I'd be happy to book services with them again in the near future.

I have been a customer of this company since I moved into my house 17 years ago. I think our…read morerelationship will be ending because I'm moving to Illinois. I will have to confirm. When it comes to reliability and customer service this company is amazing. Every service tech that has come to my home and the young lady that answers the phone all have been amazing. When you schedule service you will get a text confirmation. The nice young lady will call you the day of to remind you and the tech will call when they're on their way. Like I said, reliability and customer service is excellent. I'm deducting one star because there's a man that also answers the phone who needs more customer service training. Each time I have spoken to him I've felt like I'm interrupting his lunch or my questions are below him. There's no compassion in his voice. He speaks very matter-of-factly. When you're having a concern with your heat or air you're most likely already stressed. It sure would be nice to speak to someone who doesn't contribute to your issues. I requested a lien waiver from him last Thursday for work completed and paid for that day. I had to call today, Tuesday, to follow up. The nice young lady emailed it to me within 30 minutes. I hope everyone else is lucky enough to speak to her when they call.

I had them come out and give me a quote for a furnace and A/C on a very cold day and was happy they…read morecame out to install the next day. The tech guys got it up and running and I was happy to have heat again. The one problem I had, and still do, is when the furnace comes on it sounds like a train is in the next room. It's very loud. Later I heard a lot of noise in the furnace area and investigated and found a lot of plaster pieces on the floor and a large hole in the ceiling above the furnace. I called the Sales guy, Jim, and explained what I saw. He immediately started blaming me and said they were not responsible for anything. I regretted even calling him. I was not asking him to replace the ceiling, I just wanted someone to look at it. I then called the office and talked to the Receptionist who was so sweet and very nicely told me they would have someone come out and look at it, which they did. I was told there was a small hole, to begin with, and with all the work that was done, it probably messed with the hole. I would have liked it if they could have just covered it up with a piece of wood but it wasn't offered.

Fantastic response and top notch service. Our thermostat malfunctioned on a Sunday when the…read moretemperature had dipped down to to 40 degrees. We had no heat and the thermostat had turned on the AC. I emailed Fresh Air at midnight and asked for help the next morning. Bright and early - it was 40 degrees inside my house at 7 a.m. -- Fresh Air replied to my email and said a technician could come out at 9 a.m. I said yes, please, and the Fresh Air guy was here exactly at 9 a.m. He knew what the problem was, installed a new thermostat, and he was finished in 30 minutes. I had emailed another hvac company but they failed to respond to my email, so I called them but all I received was phone tags between the answering service and me. Very frustrating. So I give Fresh Air 5 stars for outstanding response.

At first I liked the guys that came out to service my furnace/ac and then my water heater…read more I did not like their appearance. They both had big beards and I mean long dark big beards. One wore shorts that exposed his butt crack because he had no underwear. That's not the worst. I had a coupon from their website which never got recorded so that was a joke. Never got the $20 discount. Then the worst was there was a Spire (Laclede gas) rebate for $200. Never got the paperwork to submit that though was told it was there to do. Where does this company get their technicians? From Mongolia or worse? Professionalism means more than doing a job it means showing up as a human being and shaved and not being some caveman.

This is not directly positioned against air comfort but now that they have purchased Agers I feel…read moreobligated to now inform new customers as to my situation. I have two Mitsubishi split units one works great the other has had at least 12 repairs and were unable to get replacement. Was given Mitsubishi customer service which is useless as they do not call back. When I finally talked with the owner of Agers he informed me he had sold his business to air comfort and really had nothing left to help me. I finally had Hoffman out they founds some wiring issues and again are replacing electronic boards. Mitsubishi and I believe Cresent who I believe is their distributor could not repair and refused to replace. When I called Air Comfort I spoke with a very nice lady who then informed me to take it up again with Agers who I just told you was bought out by Air Comfort. So be careful they say they will respect Agers warranties and product dispositions but it does not look that way. I have filed with the BBB and will more than cost them business compared to a replacement cost of a unit. Enter with this company cautiously.