Well, that old saying 'it's not like it's the Ritz' rings classic…read more Valet spot-on fast. Zero wait. Impeccably dressed staff, attentive, polite and happy to help, very pleasant. We came for dinner and a show, and a tour of the grounds, but not a hotel stay. I can confirm the grounds are spectacular, with courtesy cart for longer distance. Property is very well taken care of (shout out to the protected native area and commemorative plaque). Food staff was very accommodating, and most importantly, friendly but not overbearing. Well done! Location is probably one of the too 3 on the west side. Ritz, thank you.

This is definitely a luxury resort and you get all of the Ritz-Carlton service and amenities that…read moreyou would expect. The pools are beautiful, the grounds are stunning and the beach is absolutely amazing. I especially loved that the beach has full service, so you can actually relax without having to constantly get up for everything. The food was also really good and I have to give a special shoutout to the photographers. We decided to do a photo shoot while we were there and they were fantastic. If you're going to splurge on photos, I definitely think it's worth doing here. My only reason for not giving it five stars is more about the location than the resort itself. Maui has so much to see and do, and I found this side of the island to be a little windier than I would have preferred. After experiencing different parts of Maui, I think I would personally choose the Kaanapali area going forward. I found it a little more convenient for what I like to do and the overall vibe for me was just better.

I enjoyed this sports bar in Maui. Good happy hour, lots of large screen TV's, and friendly…read moreservice. Party On!

Go back to your old menu...I had the Philly steak sandwich and it wasn't that good,.,…read more The nachos were excellent...,

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Absolutely AMAZING!…read more After reading several great reviews of the property, I booked a premium resort view room- kukahi tower. Unfortunately upon checkin, my requested two queen bed accommodations were unable to be provided. At the recommendation of the front desk clerk Caroline and the MOD (Manager on Duty) Keith We decided to opt for the king bed and roll in "Heavenly" twin. Keith was very apologetic for the lack of requested accomodations but provided us with an upgraded ocean view room and The LĀNAI . This resort is 5 stars in all respects. The staff experience was exceptional. The food & beverage experience was outstanding. The resort is spotless clean and meticulously maintained. The pools and surrounding decks were large enough that we never felt crowded or had an issue finding chairs. The resort has a huge game area "Valley Alley" with a full bar and kitchen. Well appointed with the latest games including VR, air hickey and even bowling. The resort is conveniently located right next to Whalers Village. A short 3 minute walk. Our room was well appointed with all the ammenities that you would expect from the Westin brand. From thick bath towels and The Heavenly bedding to ice cold A/C. This resort has it all. Our experience was made even better by the exceptional and most sincere service provided by Miss. Giadee Kaiwi Hōkūpa'a Experience Coordinator. She made our visit that much better with her warm smile and pleasant attitude. A true ambassador to the Westin name.

This review is for the social hall. The complex also includes tennis courts, and a gymnasium…read more While I haven't organized any parties here, I've attended a few. This is the community center for the west side. The building is not climate-controlled. I've been to parties only at night when its cooler, so I'm not sure how it is during the day in the severe Lahaina sun. The kitchen area seems adequate in size. The main hall is pretty spacious and fits between 200-300 people. There's an outdoor kitchen that most parties use as a bar. The bathrooms are close by and are clean. Parking is adequate on either side of the hall.

Attended the Sunday Craft Fair, which is from 9 a.m. to 4 p.m. We went around 1:40 p.m. There…read morewere lots of vendors both inside the civic center and outside along the walkways and in the yard. We found affordable wooden, laser-cut bookmarks, Tahitian pearl and authentic Hawaiian sea glass necklaces and bracelets, and ceramic whistles! Fun to wander around to see what we could find. I find that most Maui people are friendly and helpful and willing to make a deal! Great fun!

With an approachable disposition and cheerful smile, Jeff, at the front desk, is an amazing example…read moreof excellent customer service! The Hyatt is lucky to have him. I'm imagining it's not easy to work at a resort and dealing with so many entitled folks, but Jeff remains calm and kind at all times! I'd give 5 stars but the woman who check us in was the opposite.

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

We were here for a 10 day stay. We stayed in a 3 bedroom unit with ocean view. The unit was really…read morenice and clean. Kitchen had basic dishes and utensils to use. Master bathroom was nice, the other 2 bedrooms were both identical. We did notice the one furthest down the hall was warmer than the others. Full bath off the other 2 bedrooms was massive and had washer/dryer combo. Our lanai was amazing. Nice and big and had a spectacular view that overlooked the walking path and the beach/ocean. I will note there were a lot of wasps that were building nests but they left us alone for the most part. Pool- We stayed June 27-July 6, it was fairly busy. You have towel cards that allow you to get resort towels. You can exchange these towels whenever you want during the day for either towel cards or fresh towels. *TIP* before you leave the pool for the day turn in your towels in for new ones so you have them early. Towel hut doesn't open until 8. Pool chairs- In the morning until noon chairs are monitored. If you leave your stuff they come around and tag it. If you aren't there when they come back, they take your stuff to the towel area and keep it there for you to pick up. This helps prevent chair saving. There were a few incidents where we got chairs and then we had an awkward encounter with someone whose belongings had been removed by staff (we didn't know because when we arrived the chairs were empty). There were also times when I left to take a child to go to the bathroom and came back and my chairs had been tagged, which was annoying but not an issue. I just gave them the tag back when they came back. People will still save seats- you just kind of have to have someone stay with it until people from your group arrive. We did notice that some people that were using the pool/ chairs were not actual guests of the resort. They had non resort towels. One family even told us they just walk along the walk way and then decide which resort pool to spend time at. There's no wristbands so I'm not sure how they really can enforce it. It was very frustrating on 4th of July. It seemed there were MANY people at the pool and grill area that were not actually staying at the resort. Pools are nice. They get warmer throughout the day and kind of cloudy from everyone's sunscreen. We saw a piece of poop floating one day and we're super grossed out by that. They have a nice splash pad/shallow area for the kids and a "pebble bottom" pool with small water slide for kids as well. Pool bar restaurant is over priced and not very good. Apparently there's some sort of soda pads you can buy. We didn't do it but I overheard people talking about it. They have activities free and paid through the days. Just check the schedule. We only did the fish feeding one. 2x a week there was a little market set up along the walking path. There's a bin that people put things like floaties, boogie boards, sand toys that they bought but are not taking back home with them. It's by the pool. We got so many things from there: pool noodles, sand toys, boogie boards etc. it was my son's favorite adventure. He would check 2x a day. When we were done with the things at the end of our trip, we put them in the bin so others could enjoy them too! Really awesome idea and saved us a bunch of $$ not having to buy a ton of stuff. Beach- The beach was nice. There are chairs you can rent. It gets pretty windy. The waves weren't too bad during our visit. Snorkeling is literally right off the beach. There's a pretty steep drop off right away. We saw so many colorful fish, sea turtles. Saw dolphins from our lanai one morning as well as sting rays! One day a Monk seal came up on the beach which was cool to see! We spent most days at the pool. Housekeeping/ maintenance: Our son unfortunately had a little too much sun, pool water and sea water and threw up one night. He's little and terrified of throwing up. He missed the toilet and then the realization that we had no cleaning supplies and it was midnight hit us. We called the front desk and they sent two angels (very quickly) who would not let me clean it no matter how many times I asked to clean it. They cleaned it up and made sure everything was disinfected. I felt so bad but they were very reassuring and kind. We had some shower head issues in the master and the other bathroom. We called and within 20 minutes they were at our room and had it fixed. Same with a flusher issue. They were so quick to come and solve the issue. It was a wonderful vacation and we enjoyed it so much!

We stayed here as regular guests and not part of a time share. The room was spacious and had…read moreeverything you need to make yourself at home. I am not really a resort guy so I can't speak to the pool or other services here. I am all about the beach. This hotel has an incredible one. There is a coral reef right there! It offers you the chance to do incredible snorkeling any time right outside your room. I had an amazing sea turtle encounter! You are supposed to stay ten feet away from them and not be above them. They only post that warning in one spot. I wish I had seen that sign before running into the little dude as I definitely passed over him. It was really special and we've got to respect these incredible animals! The reef isn't the only way the hotel really lets you experience some of the island on site. The Big Wave shaved ice in the lobby is also some of the best you can have. As far as the rooms, in addition to stoves and washer/dryer, Westin beds are always exceptional. The staff here was also beyond on point. The parking valet was super quick and whenever I needed a quick item from the pantry the front desk handed it right over. I would come back here in a second. I want to!

Not sure why the less than stellar ratings. Have a great stay! Stayed in the beautiful bungalows…read morewhich were close to the beach, pool, parking and reception. The accommodations were superb. Love the golf cart transportation. The property is airy, modern and causal. I loved the communication via text of how to prepare for the upcoming storm. The one detail for improvement is parking they have luau at nighttime. If you're coming back any time in the later evening parking will be farther from the property. The power went out due to the storm and communication pretty much stopped after that. Though the reception and main tower still had power. All in all, a Beautiful stay. The pros far outweighs the cons. Def would stay again if I was staying in Lahaina.

We went to celebrate our 31st anniversary and wife's retirement. Had excellent rooms and view on…read morethe eighth floor. We viewed several weddings, luaus and could see rays and dolphins from our balcony. Did not receive my upgrades or acknowledgment about our events aside from a happy anniversary comment at check in. Breakfast buffet was included daily; while not the largest variety, everything was fresh and the "omelettiers" were excellent and fun. Great water pressure in the showers and the pool areas were well maintained and the entire staff was very friendly. Self parking, resort fees, gym, pools, buffet breakfast, WiFi and 24 hour security and luau were included. Though one of the older resorts, the entire facility was well mentioned, clean and had several food and beverage options. Would seriously consider returning, western coast location was one hour way from airport and several of the sights and beaches we visited.

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

We just came back from a week-long stay. Overall, it was just okay. For the price we paid, I…read moreexpected more. The biggest advantage is the location. It sits on a quieter stretch of Ka'anapali Beach, so it never feels as crowded as some of the neighboring resorts. It is also right next to Black Rock, which means you can skip paying for a snorkeling tour and simply walk over yourself. We snorkeled there three times and saw sea turtles every single time. If you are lucky enough to get upgraded to an ocean view room, the sunsets are absolutely stunning and worth looking forward to every evening. The downsides are hard to ignore. The rooms are definitely dated, although they were very clean. The restaurants on site are expensive and the food was average at best. Breakfast costs nearly $50 per person, and the buffet was nothing special. For what the resort charges, I expected a much better dining experience. The staff were friendly and helpful throughout our stay. One tip: reserve your poolside cabana online before you arrive because they often sell out. If you can book this property using points (good redemption of course), I think it is worth it. If you are paying cash, I believe there are better values elsewhere in Maui. Overall, we had a pleasant stay, but it did not live up to its price tag.

I cannot begin to tell you how wonderful Simple Maui Wedding was to work with! From first…read morecommunication to the ceremony, they executed perfectly. We decided to add a wedding to our already-planned holiday, and so only had about 2 months to plan....no problem! This is clearly what this company is built for. 1. The officiant [Joe!] they selected for our non-religious, Hawaiian, spiritual service....he was perfect and brought exactly the vibe we were looking for. 2. Karma photography was fantastic! She captured so many great shots, and was flexible when we wanted to move down the beach to change-up the background. She spent the time she needed to get the shots, and we will be forever grateful. 3. The flowers were gorgeous! We did leis for everyone, a masculine green lei for the groom and white flowers for my bouquet 4. Everyone at Simple Maui Wedding was friendly, great communicators and made you feel special and welcomed. We were a tiny little group - 6 of us total - and we felt just as taken care of as a large wedding party. Highly recommend Simple Maui Wedding if you are getting married on Maui!

Wedding planning is such a daunting task. When I got engaged I knew I didn't want to have all the…read morefuss over every little detail. Luckily my husband agreed. We booked Simple Maui Wedding to do our beach wedding and we had the most perfect day. No amount of 5 star reviews would ever do the Simple Maui team justice. The entire process was a walk in the park from the day we inquired to post wedding things, everything was easy, and the day of my wedding went even smoother than I could've imagined. I had zero stress, zero anxiety and was able to experience my wedding day full present in its entirety. Thank you Simple Maui Wedding for the most perfect day. I want to relive it everyday! Your guidance was incredible, your quick responses were so appreciated, and your check ins before finalizing certain details is unmatched! If I can convince my husband for a vow renewal in the future, we know where we're going! Much Aloha