Well, that old saying 'it's not like it's the Ritz' rings classic…read more Valet spot-on fast. Zero wait. Impeccably dressed staff, attentive, polite and happy to help, very pleasant. We came for dinner and a show, and a tour of the grounds, but not a hotel stay. I can confirm the grounds are spectacular, with courtesy cart for longer distance. Property is very well taken care of (shout out to the protected native area and commemorative plaque). Food staff was very accommodating, and most importantly, friendly but not overbearing. Well done! Location is probably one of the too 3 on the west side. Ritz, thank you.

We came to the Ritz-Carlton expecting the level of service and attention to detail that the brand…read moreis known for--especially considering the premium price and the fact that we're Platinum members. Unfortunately, our experience fell well short of those expectations. Our stay started with being checked into a room that hadn't even been cleaned. After bringing it to the staff's attention, they did make an effort to recover by moving us to a new room, providing $300 in resort credit, and offering us an Oasis bed at the pool, which we appreciated. However, the service inconsistencies continued throughout our stay. One evening we returned from dinner to find another couple's honeymoon welcome package--including champagne and banana bread--delivered to our room. While not a major inconvenience, it highlighted a lack of personalization and attention to detail that you simply don't expect at this level. Pool service was another disappointment. Our initial lunch order of avocado toast, poke, and carne asada tacos took over 30 minutes, and a later quesadilla order also took more than 30 minutes. The staff did comp us a round of drinks for the delay, which was appreciated, but the food itself was underwhelming and didn't justify the premium pricing. What stood out most was the disconnect between the cost of staying here and the overall experience. When you choose a Ritz-Carlton, you're not just paying for a beautiful property--you're paying for exceptional, personalized service and flawless execution. That's the standard the brand has built its reputation on. While the staff consistently tried to make things right after issues occurred, there were simply too many preventable mistakes during one stay. This is a beautiful resort with wonderful employees, but at this price point--and as Platinum members--we expected a much more polished, personalized, and consistently exceptional experience. Recovering from service failures is appreciated, but ideally, guests shouldn't have to experience so many of them in the first place.

A gem next to the Kaanapali resort area. Best food in town,…read moreof the entire week we were there. Everyone enjoyed their choice. Great service, casual dining inside and outside table - but high end ingredients. Mixed bourbon drink was too sweet, but the bartender gave me an extra shot of bourbon to make it more palatable.

Lots of fry with my burger! Service is fast and friendly! Mostly a bar with lots of actions!read more

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Absolutely AMAZING!…read more After reading several great reviews of the property, I booked a premium resort view room- kukahi tower. Unfortunately upon checkin, my requested two queen bed accommodations were unable to be provided. At the recommendation of the front desk clerk Caroline and the MOD (Manager on Duty) Keith We decided to opt for the king bed and roll in "Heavenly" twin. Keith was very apologetic for the lack of requested accomodations but provided us with an upgraded ocean view room and The LĀNAI . This resort is 5 stars in all respects. The staff experience was exceptional. The food & beverage experience was outstanding. The resort is spotless clean and meticulously maintained. The pools and surrounding decks were large enough that we never felt crowded or had an issue finding chairs. The resort has a huge game area "Valley Alley" with a full bar and kitchen. Well appointed with the latest games including VR, air hickey and even bowling. The resort is conveniently located right next to Whalers Village. A short 3 minute walk. Our room was well appointed with all the ammenities that you would expect from the Westin brand. From thick bath towels and The Heavenly bedding to ice cold A/C. This resort has it all. Our experience was made even better by the exceptional and most sincere service provided by Miss. Giadee Kaiwi Hōkūpa'a Experience Coordinator. She made our visit that much better with her warm smile and pleasant attitude. A true ambassador to the Westin name.

This review is for the social hall. The complex also includes tennis courts, and a gymnasium…read more While I haven't organized any parties here, I've attended a few. This is the community center for the west side. The building is not climate-controlled. I've been to parties only at night when its cooler, so I'm not sure how it is during the day in the severe Lahaina sun. The kitchen area seems adequate in size. The main hall is pretty spacious and fits between 200-300 people. There's an outdoor kitchen that most parties use as a bar. The bathrooms are close by and are clean. Parking is adequate on either side of the hall.

Attended the Sunday Craft Fair, which is from 9 a.m. to 4 p.m. We went around 1:40 p.m. There…read morewere lots of vendors both inside the civic center and outside along the walkways and in the yard. We found affordable wooden, laser-cut bookmarks, Tahitian pearl and authentic Hawaiian sea glass necklaces and bracelets, and ceramic whistles! Fun to wander around to see what we could find. I find that most Maui people are friendly and helpful and willing to make a deal! Great fun!

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Everything we experienced from this hotel was fantastic! While waiting for our Lua Hula show to…read morestart. We posted up at a bar to get some adult beverages. We were a few hours early. We had a large group. Our bartender was awesome. Walked around to look at the Decor that this hotel has to offer. Not dissapointed at all. Very fancy. At the end of the night, after the Hula show was said and done. It was easy to get our rides share in the front doors. The workers were very courteous. The Hula show was entertaining. The food was just okay to me. The drinks were superb! I would book a room, dine and enjoy the entertainment of this hotel. Beautiful place right on beach front property!

We stayed here as regular guests and not part of a time share. The room was spacious and had…read moreeverything you need to make yourself at home. I am not really a resort guy so I can't speak to the pool or other services here. I am all about the beach. This hotel has an incredible one. There is a coral reef right there! It offers you the chance to do incredible snorkeling any time right outside your room. I had an amazing sea turtle encounter! You are supposed to stay ten feet away from them and not be above them. They only post that warning in one spot. I wish I had seen that sign before running into the little dude as I definitely passed over him. It was really special and we've got to respect these incredible animals! The reef isn't the only way the hotel really lets you experience some of the island on site. The Big Wave shaved ice in the lobby is also some of the best you can have. As far as the rooms, in addition to stoves and washer/dryer, Westin beds are always exceptional. The staff here was also beyond on point. The parking valet was super quick and whenever I needed a quick item from the pantry the front desk handed it right over. I would come back here in a second. I want to!

We loved our stay. First stop off the plane Costco. The…read moreresort staff is used to this behavior & has storage tubs and carts to contain the massive purchase of food and booze in the rental car. The two master bedroom suite with comfortable king beds, shower ,tub,safe,Bose sound bar,full kitchen with bbq tools for grilling was spacious, clean, nicely appointed and a fun party center savings us thousand's in bar/restaurant tab's. (20 clean, stainless BBQs downstairs for use by the guests & they were busy from 12 noon to 3am.). We were in the 5th floor with a nice view of the mountains and an outdoor patio/dining area. One draw back was the sporadic fire alarm's, causing the evacuation of the building (real drag @4am). We found out most of these were false alarm's caused by improper ventilation while frying food, burning food in your room.. Helpful friendly employees, beautifully maintained ground's, numerous pools @ least on that is Adults Only, lengthy walking paths, along the beach to other restaurants, resort's, shopping.. Good Snorkeling in the beach in front of the Pool section.

We had an amazing time with our entire family. We had booked the tower, but due to some…read moreconstruction, they moved us to the beach house. It was amazing, with its own backyard pool, and access to the beach. The restaurant was nice for breakfast. Lunch and dinner and the snorkeling right from the beach was amazing. We saw si many fush and the turtles swam rught closevto us.The activities desk could supply all of the items that we need to make it comfortable. The staff was great, and we're very quick to get things that we needed to us. Whether it be towels or a ride to and from with our groceries everything was well kept and clean. The staff was friendly helpful and even funny and relaxing at times it was a lot of fun for the entire family. The nightly entertainment was great and the Luau was memorable will definitely return

We did not stay here but were staying nearby and heard about their free live music during the…read moreweeknight under the big tree. You don't need to be a guest to go. It was open seating, first come first serve. their website said there'd be drinks and snacks for purchase. We only saw a mobile bar for drinks and no food so that was a bit disappointing b/c we were hoping to purchase some snacks. Bring your own and enjoy the live music!

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

We just came back from a week-long stay. Overall, it was just okay. For the price we paid, I…read moreexpected more. The biggest advantage is the location. It sits on a quieter stretch of Ka'anapali Beach, so it never feels as crowded as some of the neighboring resorts. It is also right next to Black Rock, which means you can skip paying for a snorkeling tour and simply walk over yourself. We snorkeled there three times and saw sea turtles every single time. If you are lucky enough to get upgraded to an ocean view room, the sunsets are absolutely stunning and worth looking forward to every evening. The downsides are hard to ignore. The rooms are definitely dated, although they were very clean. The restaurants on site are expensive and the food was average at best. Breakfast costs nearly $50 per person, and the buffet was nothing special. For what the resort charges, I expected a much better dining experience. The staff were friendly and helpful throughout our stay. One tip: reserve your poolside cabana online before you arrive because they often sell out. If you can book this property using points (good redemption of course), I think it is worth it. If you are paying cash, I believe there are better values elsewhere in Maui. Overall, we had a pleasant stay, but it did not live up to its price tag.

We have had a flawless experience with Simple Maui Wedding's. The whole process has exceeded my…read moreexpectations. We had a beautiful, perfect wedding thanks to your team. Kylie was great and had us all on track with what we were supposed to do, she was a delight. Our officiant, Kuya made the whole thing meaningful yet lighthearted and comfortable. He was someone who will stick with me, just a great man. The ukulele player and Hulu dancer were a perfect compliment to our ceremony & mini celebration. Our photographer did a phenomenal job at making the pictures easy and comfortable, not an easy job! We loved her and can't wait to see her work from our day. My hair and makeup artist, Shelby from Simply Beauty Maui was amazing! She was there early and got me finished exactly on our time schedule. I'm a hairstylist myself and was concerned I would be too picky but she did such a beautiful job, I didn't change a thing. Every single person that we worked with from Simple Maui Wedding's has been 5 stars for professionalism, friendliness and just great at what they do. I would highly recommend your company to anyone considering a destination wedding. John and Jenifer Boese

I cannot begin to tell you how wonderful Simple Maui Wedding was to work with! From first…read morecommunication to the ceremony, they executed perfectly. We decided to add a wedding to our already-planned holiday, and so only had about 2 months to plan....no problem! This is clearly what this company is built for. 1. The officiant [Joe!] they selected for our non-religious, Hawaiian, spiritual service....he was perfect and brought exactly the vibe we were looking for. 2. Karma photography was fantastic! She captured so many great shots, and was flexible when we wanted to move down the beach to change-up the background. She spent the time she needed to get the shots, and we will be forever grateful. 3. The flowers were gorgeous! We did leis for everyone, a masculine green lei for the groom and white flowers for my bouquet 4. Everyone at Simple Maui Wedding was friendly, great communicators and made you feel special and welcomed. We were a tiny little group - 6 of us total - and we felt just as taken care of as a large wedding party. Highly recommend Simple Maui Wedding if you are getting married on Maui!