Absolutely unacceptable. Shelby Eye Center is a masterclass in how not to treat patients. The staff…read moreis ignorant, rude, and completely uninterested in providing even basic customer service. Communication is nonexistent--you're left in the dark, spoken to with attitude, and treated like you're wasting their time. No professionalism, no accountability, no courtesy. If you expect respect or competence, avoid this place at all costs. They clearly don't value patients and it shows in every interaction.

I have always been treated very well. Staff and doctors are very friendly and explain everything…read morethat they are doing. Even has an in-house glasses selection and fitting area. Waiting time is usually onlyba few minutes. I have been going to to them since the early 1980's. .

I just moved to Shelby after 53 years in Arizona. I tore my retina in Arizona and for the last 4…read moreyears, I have not been able to see out of my left eye. The doctors in Arizona said that's the best we can do. Dr. Ford told me he could fix that and I was super suspicious that it would happen. He said it would take a few days after the procedure but it was almost immediate that I could see. The team was helpful and supportive. Thank you sooooo much. It is a little overwhelming to be able to see again.

I just had the worst experience with calling this office to see if I can make an appointment. At…read morefirst the woman that answered was fine, but when she found out they could my insurance that when she was asking about my specific condition and saying the doctors done have availability until next May(2026)! She kept saying she had to know what condition it is in order to schedule me and would not give me an appointment. I gave an answer for the appointment but she pressed me and I refused to tell her and asked why she needed to know what eye condition I have. The website showed this location had a lot of doctors. I felt like the woman was discriminating because of my insurance and lying about the availability of the doctors and have horrible customer service. Goes to show not all business appreciate or even want new customers!

I have been once and loved them!!Soon to schedule again!!Very professional,friendly and…read moreknowledgeable about their work and business.

Poorly trained staff, no fault of their own. Dishonest dr who will cut your pay by $10 for no…read morereason or a heads up. Only explanation I got from him was "play stupid games, win stupid prizes". Sadly very unprofessional!

I am so happy with the service I received here! The staff is…read moreknowledgeable of their products and offers a wide variety of frames brands and choices.

A friend told me about her experience, and I loved her new glasses. I stopped by to check out…read moreeyewear. Everyone was friendly, knowledgable, and helpful. They now have a new client!

It is a very sad day that I have to put such a rating. the original founders of this practice were…read moregreat physicians and truly cared about their patients. Today, with the new technology you cannot even speak to someone in the practice. it is impossible to get the care you need from the doctor that did the surgery due FAILED system processes put into place! my father is 81 years old and he should not have issues getting the care he deserves. I will say that I spoke to a practice manager that understands the very broken process but the powers that be apparently are not concerned about patient care! I have requested a call from their chief quality officer, CEO and others to no avail. I am a nurse that has worked in Quality improvement for years and this is unacceptable. Perhaps it is time for complaints to the medical board, CMS as the payor of Medicare services. It's very unfortunate that as leadership they are not willing to discuss the issues that impede safe and appropriate patient care! Unfortunately, they may have great doctors but their processes prohibit excellent care of their patients.

Each time I have gone here I spend 10-15 min only with the doctor yet I am charged for 35-45 min…read morewhich is a lie. Rip off my insurance that's ok but don't ask me for money on-top of the scam you all do.