Always a positive experience at Complete Eye Care. From the Reception Staff, the Optical Staff, to…read moreDr. Marcussen everyone is great to work with. Not only is everyone friendly, they have a good sense of humour, which I appreciate. They also have a great selection of frames to choose from (I'm personally into prescription sunglasses and enjoy picking out a new pair of Ray Bans each year). If you want a good experience from a quality, local, establishment, this is your place!

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

Have to say that Dr. Barbara Marcussen is friendly and professional, I enjoyed both her manner and…read moreher ability to help me with my vision problem. She was polite and able to diagnose exactly what was wrong with my vision. I never had eye glasses that I really saw perfectly with but this time around I'm glad to say that my eye glasses are excellent. Thank you so much! Kindly, Kelly.

I'm writing this from the perspective of a Medical Professional; I'm a Board Certified Physician…read morewith over 15 Years of Clinical Experience; the majority of my career has been spent working within the confines of Inner City / Community Emergency Departments in the City of New York; - I've worked and interacted with countless Physicians/Surgeons. The Belmont "Outpost" of Charlotte Eye, Ear, Nose & Throat associates is truly a hidden gem. The Office Manager is a true gentleman who deeply cares and takes pride in his work and will go the extra distance to accommodate patients. He's truly a great individual. Front end office staff is caring, compassionate and efficient. Audiologist and Nursing staff are incredibly caring, kind and take the time to listen to patients in a nonjudgmental way. Nonetheless, the "Rock Star" of this operation is Otolaryngologist - Christopher L. Tebbit, MD. Dr. Tebbit is truly exceptional and has a bedside manner of the highest level. Dr. Tebbit is energetic, positive and takes pride in his craft. I can't say enough positive things about this medical professional. I would trust him to care for my very own patients for my family. Dr. Tebbit is backed up by a team of ENT Nurses and Support Staff that share his mantra of providing high quality and compassionate ENT care. After all, G-d only gave you two ears. He is truly a Mensch. Thank you Dr. Tebbit for taking care of this broken Physician once again. G-d bless you and may he continue to keep you strong and healthy. With Gratitude, Your Patient & Colleague - Dr. Orange ;-)

After being billed over a thousand dollars for an appointment I saw that they charged me for a…read moresurgery that was not done. I brought it to their attention just to be told I was wrong. The customer service is a joke and they do not have the patients back. All they want is money with their questionable billing practices. I have spoken with several people in the office and the billing office is by far the worst. They are piers just trying to take advantage of you. This is asinine! I wouldn't give any stars if possible.

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

Wow! I came here to finally get my eyes checked out via a good friends recommendation and it was…read morethee best experience I've had in awhile. From the receptionist at check-in to the end of the visit it was all amazing! Dr. Au was extremely nice, funny and informative. We went through the motions of eye tests, etc. But he explained things to me in such detail. It was really appreciated. After I sat with Dr. Au I went to pick out my glasses with Melony and she was such a delight. So sweet, kind and funny! This whole team is just top notch , truly. I spent almost 2 hours in this appointment and left feeling so excited about my first pair of glasses ever. They really made me so comfortable and informed. I CANNOT recommend this office enough!!

The most caring and knowledgeable eye doctor I've seen…read more I had been previously diagnosed with mild astigmatism. Another eye doctor that I later saw in Charlotte failed to diagnose it, and when I brought up the earlier diagnosis, dismissed my concerns. Dr. David Au correctly diagnosed my astigmatism - there was a noticeable difference between the normal and astigmatism lens - and I'm glad to be finally able to get the lens I need. Dr. Au answered all my questions and showed me a protocol for referring contact lens prescriptions - quite refreshing compared to other eye docs I've seen that were less transparent and steered me towards one particular brand (that I wonder if they were receiving some form of kickbacks on). Thank you Dr. Au for being an kind, thorough, and ethical doctor. I will be a regular here.

I work uptown and was going to a different optometrist, but decided to switch several years ago…read morebecause the front office staff was rude and the doctor I liked moved out of town. A coworker recommended Spectrum, and I haven't looked back. The entire staff is very friendly and helpful. I know that the long term care of my eyes is in good hands. The staff help me make the most of my benefits, and appointments are enjoyable. I love that I can set up appointments and communicate via text.

The staff was friendly and attentive, making my visit pleasant. The eye exam was thorough, and I…read moreappreciated the clear explanations. However, the wait time was a bit longer than expected. Overall, a solid experience!

The Drs, techs/clinicians and the front desk personnel are wonderful. There seems to be a…read moredisconnect at the ppl who answer the phone not understanding how or where to transfer you and the contact lens personnel.....the latter of there two are the worst. They rush, they don't care, they don't listen...and never answer the phone. I've not had any contact with the glasses personnel but I hope you don't need contacts or have any issues with your contacts.

Had an appointment at 11:20 - still waiting to be called at 1PM…read moreUnacceptable! Not going back!!

Best optometrist I've ever had! He's friendly, down to earth and takes great care of his customers!…read more Not only is he extremely conversational, but generous with free contact samples and advice. My family highly recommends him to you and yours!

Awesome service from entering to departing....well knowledge in all facets of eye care....my new…read moreeye home for sure. Thanks Dr.Noonan

I don't know if anyone enjoys going to the doctor, but Dr. Mauney and Dr. Schrader make it as…read moreenjoyable and efficient as they can. I read a few of the bad reviews, but blaming this office for your phobia or your bad insurance isn't really fair. I'm always treated well as both a person and a patient.

I really liked the way I was treated until I was told My bill was $108 and My part was $100 but…read morelater They changed the charge and I got a bill for an extra $68. If someone made a mistake they should have called and let Me know that they made a mistake instead of just billing Me.

Tried to call to make an appointment 3 times, no answer. Left voicemails with a call back number,…read moreno call back. Emailed twice and was told to call, still no call back.

After 54 years I had to have my 1st real eye exam. Perfect vision up to this point with the…read moregeneric eye chart exams during physicals. I was a little nervous going in and the nerves quickly went away. The service was great from receptionist to Dr. Clifton and back to receptionist. All 3 ladies were very welcoming. Smiles everywhere! They just created a happy soothing environment. The exam itself very easy. Dr. Clifton was very thorough and was extremely informative and honest with my options after going over her assessment of my exam. Making it very easy to make a decision on the route I wished to take. I am extremely appreciative of all 3 ladies of this office. My 1st experience was a great experience! I have already referred 3 friends. I would highly recommend this eye Dr. to everyone in search of great customer service and warm personalities. Kirby H