We were given an appointment back on February 2. For a 8:30 appointment we were10 min late and they…read moresaid we would have to reschedule for the February 25 at 3 pm. They left a message today to arrive by 2:45 pm, we arrived at 2:30 and we waited until 3:55pm to get in. I had to complain 3 different times to get any action. After my wife had her eyes dialated they sent her home without the safety sunglasses which are usually handed out for this reason causing her to suffer. I had to give her my sunglasses to help her get home.

Decent place to get your eye care. Eye doctor, Dr. Cline, is good for normal eye care (as I've…read morenever been for anything advanced and can't rate for that). One lady up front isn't exactly the friendliest, but it's not enough to keep me from coming there. Eyeglass and contact specialist is very kind and I always enjoy her. It's usually a bit slow no matter when you come and the building is a bit run down, as the only downfalls. As far as Gaffney goes, this is the best in eye care you can get.

The entire staff from front to back are always helpful and know what they are doing. I have always…read morehad to go back and have my glasses remade at least once every time i get them. I started going to Dr. Pool when i moved to the area. Every time, the glasses are perfect on the first try. Pricing is the same as most eye exam places and will vary depending on the type of coverage you do or do not have and the type of prescription. When looking around for an eye exam, cheaper isn't better, it's your eyes. I trust Dr. Poole and the staff to make sure i can see as good as possible every year. I also like the Saturday appointments you can make. These book early, obviously, so i suggest you call about 3-4 weeks before to schedule your exam.

Dr. Poole did not ever introduce himself to me. He rushed me into the exam room, did a very quick…read more"exam" and tried to sell me a pair of bifocals although he told me all I needed was reading glasses. Disappointing to say the least. The office staff were not rude but also were not over the top inviting, however, the lady who helped me choose my glasses was most personable. I will not go back.

I have been once and loved them!!Soon to schedule again!!Very professional,friendly and…read moreknowledgeable about their work and business.

Poorly trained staff, no fault of their own. Dishonest dr who will cut your pay by $10 for no…read morereason or a heads up. Only explanation I got from him was "play stupid games, win stupid prizes". Sadly very unprofessional!

Very impressed with Dr. Cline. She and her associates did a thorough eye exam. She was not afraid…read moreto joke around a little and even disagree with a previous diagnosis. Some providers are concerned that they would be stepping on someone's toes and not speak up, but I was pleased that she did. I received a prescription for both glasses and contacts. The office has a good design and flow to it. Everything was neat and clean. They also have a small optical shop on premises that carries some pretty awesome frames.

Had a appointment to see the Dermatologist. I had a few…read moreconcerns since I already had a couple of spots removed in the past. This Dr. Has been here or has been a Dr for over 20 years so I'd say she has seen everything by now. I had one spot on my back where one mole or freckle was removed and near it I had a spot that felt odd and bothers me at times. She said nothing there but could be what's called a trapped nerve! I've never heard of that before but it is always the same area and when it runs against my clothes it drives me nuts! ( I'm sure I am not going crazy I promise! Lol) She was knowledgeable on everything I needed to know. They just recently sold out so they are now doing everything by lap top / ipad and it was a bit longer because they were learning the system. Otherwise it was a good visit,I'd highly recommend this Dr. If you need one. She was down to earth and very personable made you feel comfortable while doing her exam. And the employees were all very nice & friendly.

what a PHENOMENAL visit! My husband and I both had refferals to go to this practice. At the very…read morelast minute my husband needed eye surgery so we had to change the appointment. Then my husband had a follow up for his surgery on the new appointment day. This was not going well. I thought they would dump us for sure. I WAS WRONG!! These amazing people just rolled along with us on this journey. The office atmosphere is pleasant and very clean. The staff are all rock stars who know how to be both efficient and yet friendly at the same time. I think if the appointment had been an hour longer it would still have been great! The folks got us in and back out in no time flat and they did it without sacrificing our care. That is a skill quite lacking in most offices these days. I can't wait for our follow up!

We were in town visiting and my husband needed contacts quickly. We were praying someone had…read moresamples while we ordered more for delivery. The super helpful lady at walmart eye care recommended we graystone. He arrived at the clinic after 3pm on a Friday and they quickly got him, gave him samples, some eye drops & got him all set up. This was a massive help and huge relief during a very stressful time for us. Thank you for the excellent service and making something easy for us!

Not happy with the optical department customer service in Lincolnton, NC. They recommended a change…read moreto my lenses and when the change made things worse , they wouldn't correct the issue.

I have found my new eye doctor and I couldn't be happier…read more They are clear, efficient and don't try to over sell you on anything. I also love that you can communicate with them via text and they also make it easy to schedule appointments online. I appreciated their thoroughness in the appointment, but also never made you feel rushed. Overall, it was just a great experience and I loved that they didn't try to push me into a specific contact or make me feel like I also needed to purchase glasses (I can't stand when your prescription doesn't change and they try to say you need new backup items). *this was a routine/annual contact lens visit.

I have ongoing issues with narrow puncta of the eye which causes improper drainage. When my…read moreallergies are acting up, this causes excess tearing, redness and swelling of left eye. This issue flairs up about once per year. The only fix is extensive eye surgery which may or may not work long term. Dr. Szulborski refused to call in prescription for steroid eye drops without coming into clinic even though it had been almost a year since I needed to use eye drops for this issue and despite having yearly eye appointment with her scheduled for next month. No past eye provider has refused this request given that ongoing issue is well noted in my medical history. I do not recommend this clinic for this reason and will be looking for a new eye doctor.

I am so happy with the service I received here! The staff is…read moreknowledgeable of their products and offers a wide variety of frames brands and choices.

A friend told me about her experience, and I loved her new glasses. I stopped by to check out…read moreeyewear. Everyone was friendly, knowledgable, and helpful. They now have a new client!