We only go here because it is close to our house and accepts our insurance. To see a doctor about…read moresomething quickly this works. However, it is a low end medical clinic. They seem to have redone the waiting area so it is brighter and a tad more comfy, but it was hot as Haiti in there today. The staff behind the counter when you walk in is overworked and sometimes a bit rude. When you get into the back area where the doctors are the AC was on and it was quite comfy after chilling in the stuffy, hot waiting room. Dr. Duke somewhat reminds me of Dr. House with his mannerisms, but the guy really knows his stuff. I personally have considered driving to Avondale to go to the other office they have. I try not to be to snooty about my stuff, but really feel that I can go to a medical clinic slightly more upscale than this. Everyone deserves health care, but this is a dingy, overworked place. That really does not communicate well with you unless you call them. I think they are sterile, but not sure if they have a cleaning crew that comes in, because this place could really use it.

This is the WORST "family" practice in Buckeye. My last experience was a nightmare with the NP…read morethere. I then had to take my son back for his shots 2 weeks later. It was so bad during my son's visit I immediately called my insurance to get a list of other Physicians in the area for myself and my son. Their NP is very RUDE and ignorant to say the least. They have a high turn over rate of Dr. and NP's I immediately switched my son to an actual Pediatrician and for myself I found the Dr. that used to work there and left 3 years ago who now works at the Abrazo Medical Group at the Buckeye Emergency Center. I am still looking for a way to inform whomever is in charge of the experience that I had my last 2 visits. Their are other way to many option for medical services here in Buckeye to settle for this facility!

The front office and the Dr are all amazing. I have long term and they do not overbook so you are…read morewaiting. Calls are answered quickly and messages are returned. Dr. Valerie Bustos is amazing.

I just saw dr shah as a new patient and wow I am so glad I came here. I had to find a new primary…read moredr since my old one didn't take my insurance. This place was clean professional friendly and super fast. My appointment was set for 9 am check in at 830 since I was a new patient. I got there early around 810 and I was seen and out the door in a total of 20 min. I'm so glad it was quick since I have a 3 month old with me and she was getting antsy. Dr was amazing took her time with me and I never felt rushed. I'm so glad I found this place I'm already recommending it to my friends :)

She's great , compassionate and caring, willing to listen! I believe she's moved offices.read more

My first visit with Dr. Blackburn went really well. I was seeing her for a routine physical,…read moreMammogram and medication refill request. Her MA (Adriana) was very kind and professional and got me in before my scheduled time. Megan was on time, efficient and happily answered my questions with thought and honesty. As usual, I had to get my blood drawn and although the wait was long (40 min) the phlebotomist was calming and good at her job. Everyone at the front office was also very helpful and welcoming.

Nice clean facility with nice staff and providers. Clean environment and comfy waiting arearead more

If you care about your health or your family's health, do not go to Banner. I have been trying to…read moreget my refill for a chronic health condition for over a week. I have been on the medicine for 12 years. Dr Willis was too busy to be bothered with my refill about a year ago, and I got extremely ill. She made me go 5 days without it last time. I am out again, and I have no idea how many days it will take this time. I am switching out of Banner even if my insurance won't cover the new Dr. It's that bad. I have made 8 requests for the refill so far only to be ignored.

I really enjoy seeing Dr. Pramhus. He's extremely friendly and knowledgeable. it's also so nice…read morethey have a lab attached so you can get your blood work done quickly. I'd like to give a special shoutout to Joyce who helped me get an earlier appointment on short notice and also Dr. Pramhus' MA, Brisa who went above and beyond to help me with my nightmare insurance company. Thank you for everything you do.

Victoria(Nurse)I understand being in a crazy building where things are constantly going. However,…read morebed side manner is a thing. I was passing a kidney stone and was trying to get comfortable on the bed(while watching my IV obviously not close enough). You then come in 15 mins later(because someone informed you I was just letting it chill out of my arm until someone got the chance to come back. You didn't give me any button and I wasn't going to scream I was in pain.)I wasn't pushing nobody away from their duties. You then throw open the blinds "Why would you pull out the IV" I said I'm so sorry I didn't do it on purpose". You instantly with even more attitude say "I had a patient having a heart attack and you pull me to put the IV back in your arm cause you ripped it out." I said "I'm sorry I didn't mean to do it on purpose." You then walk out and slam the curtains again damn aggressive. I apologized to all the nurses if I was rude that I was in pain and just kept apologizing. Not once did that you come back in to apologize. I want you to have some bedside manner or apologize cause that was a lot! We will be filing further if you can't apologize and be a respectful adult. I didn't do anything on purpose. Mistakes happen. I'll be in back soon. We all have bad days that why I apologized! Trying to make this a direct message to her. Exactly what happened. Victoria was extremely rude, I've never once experienced that. If she was having a bad day, I get it. However I don't believe it takes 4+ hours to realize. Jessica the nurse was amazing I could tell she was a little frustrated but she still remained sweet and I continued to apologize. Due to me feeling bad for crying and being wiggly.

When my my and my wife's PCP retired, we were left with no really good options. We tried a couple…read moreother doctors at the same office, but were not happy with any of them, so we tried another office closer to home, but again were not really happy with any of the doctors we found. When my wife wanted to a yearly exam, we realized that there was a Dr. office in the building just down the road, which also houses an ER, and we thought it would be worth checking since it was so close. Not really sure which doctor was her best option, we chose Dr. Pramhus, and boy, were we happy we did. He has a terrific 'bedside manner', seems very knowledgeable, and just seems like a really great guy. When my wife would go in for an issue, he was willing to stick around and discuss other questions, etc.. He also responds very quickly through the online portal, and has even called us directly in response to questions we post online. We liked him so much that I have even decided to make him my PCP as well. We're very happy with him.

My husband and I moved here from out of state. I called and made an appt with his NP. We had to…read morewait for an appt for 1.5 months. I gave the office all of our insurance info. The day before our appt they called and said that since we had Optim as part of our medicare/HealthNet insurance that the NP (Kirstin Blackshear) couldn't see us because Optim wouldn't ok any tests or pay anything on what she ordered. I have worked beside and had many NP's as my PCP. NP's work under a doctor's license and they certainly can order tests and the like. The insurance company obviously has a problem with her. My insurance card had Dr. Pramus as my PCP. They refused to let us see her and told me that they could schedule us for an end end of July appt with Dr. Pramhus. So we would have to wait another 2 weeks for an appt. We are both diabetics and I have A-fib. I explained this to the receptionist. I didn't get any sort of understanding or sympathy. No apology. Nothing. Obviously we are going to have to find yet another doctor and wait probably, another couple of months. While I can't speak of the care you would receive, since they wouldn't see us, I certainly don't think their front office is at all capable. Might want to think twice before seeing them.

Looking for new Dr... selected Dr Horrocks based on Yelp reviews and information...he is part of a…read more"membership practice " wanting more than $100 a month just to be part of the practice! (Insert standard Ukrainian response here). Having been in a "membership practice for two years no, I can say you don't get anything more and that's at $199 a year. It's just a way to soak patients for more money.

I used to be a HUGE fan of this office and the Dr. Unfortunately, they went with MDVIP and no…read morelonger accept just good ole regular insurance. Such a shame, I have yet to find another provider who is as great as Dr. Horrocks.

Only issues is the Labs. The wait time is TERRIBLE!! Waited way over 30 mins to be called back and…read morewe had just left the pediatrician for lab request. Only saw 1 phlebotomist and she is either very slow or there is no communication. That whole time we waited she called back 2 patients and they were in and out. So why the long wait in between patients??

Not the friendliest and not the most professional front staff. Make sure u get a school or work…read morenote since they don't offer. They will make u drive all the way back instead of sending it.