Great service they have help me when I was sick . I want to thank the nurses for helping meread more

I went to Banner Estrella Medical Center's ER for severe pain and ended up needing emergency…read moregallbladder surgery. Not exactly how you want your day to go, but honestly the staff made a really stressful situation so much easier. Everyone was super prompt, professional, and kind from the moment I arrived. I was in way too much pain to remember most names, but my nurse after surgery, Elijah, truly stood out -- he was incredibly patient, compassionate, and made sure I was comfortable and taken care of. Overall, it was a really good experience despite the circumstances, and I'm very grateful for the care I received. Huge thanks to the whole team.

Absolutely horrible experience. I called the schedule my physical and spoke with their scheduling…read moredept. I fasted to have bloodwork done at my physical, but when I finally get back to the room the nurse practitioner Angela Carney apologized and said the scheduling department screwed up and shouldn't have scheduled me for the appointment because I wasn't qualified for a physical until November. I then receive a bill from the office for an office visit for $75. I've been on the phone numerous times to get it resolved and they refuse to write off the balance because of their mistake. On top of it, they tell me to reach out to the provider directly, but she's never available and doesn't return calls. I would avoid Village Medical at all costs. You are just a number.

This had to be the worst run office ever. 1 appointment I waited an hour in the waiting rm, the…read morenext was a Virtual appointment never got connected but they made sure I paid. the next time I made appointment in office waited 45 minutes before they told me the Dr wasn't going to make it. this last one I had to take time off of work. WORST OFFICE EVER!!!

So a while back I took my son to the dentist here, they sent him and referred him out knowing that…read moremy son has a hole and it's broken and he's crying for toothpaste, he's even the school is calling me telling me that my son is crying in tooth pain. Well, the place that they referred my son out as a long wait list. My son has to sit here in tooth pain. Why did they not take it out.

Very well set up and has a ton of amenities! Short wait times and great staff…read more Family care PEDS women's health even pharmacy on site

Referred from our children's primary doctor. They called right away and set up an appointment. We…read moredidn't even have to wait a week to get in. I was floored. They gave me their address, and I accidentally left it at home. I figured I could Google it. We'll Google was not up to date, so I ended up on a wild goose chase. Found their correct address on their website, thanks to our primary doctor's office. It was meant to be as I ran into an older gal who had been sitting in her truck over an hour waiting for someone to jump her battery. I ended up learning how to open the hood of my car, and we got her all set. We still went to the doctor's office to apologize and reschedule. They still took us in, and we waited less than 10 minutes! Wow. The doctor was so kind. Our visit was short. Our visit verified that we had nothing to be concerned about. The location could not get Google to update, so I did as a customer. Then, I made sure to add them to Yelp, which I trust. The staff is bilingual and friendly. Clean and decorated throughout with adorable wall art. The doctor is knowledgeable and friendly. Answers questions, but gets to the point so you're not waiting, respecting your time.

Andrea C is not a real person, nor was she ever a patient. Her real Brooke C and was dating John…read moreAnderson at the time the review was written.

This clinic has made some new changes that have greatly improved patient satisfaction. The doctors…read moreworking here have been consistently working with their patients. Highly recommend this facility for anyone who has an accident related injury which is their specialty and focus.

Called asking for help and was rudely hanged up on by a person which said her name was…read moreRevaty. I called asking for a availability on a back brace and because I denied x rays she said she would not help. I have a history of back injuries. I just needed a back brace. She refused to tell me who is the doctor in charge. If this was a mental health crisis who knows what would've happened. Never calling or going to this place. Can't believe that's how yall treat veterans. Thanks but no thanks would rather go to a real hospital where atleast there's accountability.

Dr. Wise is a very professional and caring primary care doctor. He listens and truly cares about…read moreyour well-being. Under his care, I am enjoying a pain free and worry free life. He took me off the meds that were doing me harm and monitors me on a monthly basis to make sure all is well with my quality of life.

Told by doctor to go here for a procedure. Had the Same procedure in the past, So I thought it…read morewould be the same experience. Boy was I wrong. As a healthcare provider I see things thru a different lense. The staff wrre all on their phones, goofing off. That was a concern since there is a Large sign Posted on the door to patients saying no cell phones Out of respect to others. I thought the information I gave the pre.Registration are in would have been available to the preop nurse But apparently it wasn't and I have to answer all the same questions.I gave twenty four hours prior. She was sweet and said she didn't know why it wasn't accessible. Now for the bigger issue.... Came out with no sensation in my legs for 18 hours. Almost fell 3 times. Called afterwards to see why this was happening & no one answered the phone after 20 minutes of waiting. Had to call out of work the next day. Because walking was a big part of getting my job done. They then called two weeks later to schedule further Treatments. I don't think so. Never had to do that before either. Seems like a big money grab. Had to go another day, In the morning,for a loved one getting the same done. The waiting room was packed. I would like to think that they will warn patients Of possible Side effects From the procedures, Since most of them were elderly.

Worst service! We have been here twice and same experience (I accompanied a patient). They ask you…read moreto get there 30 minutes early and then make you wait over an hour from your appointment time. We waited for 2 hours. These poor patients are literally in a pain center... everyone is so uncomfortable and they have to wait for so long. I feel like they are taking advantage of their pain. What other choice do they have but to wait? I think the worst part is the lack of empathy. Go somewhere else if you can! To the employees of this place... do better. I asked if this was a regular occurrence and they said that it was and no matter what time you schedule you will have to wait over an hour. If you know this is a thing... fix your scheduling!

Trying to get anywhere with his office is next to impossible. I went in for an initial visit in…read moreNovember and discussed the possibility of taking the surgery route while also trying to lose weight with the help of GLP1 medications and diet/exercise. Dr. Heller agreed we could proceed with the steps towards surgery to fulfill insurance requirements, but simultaneously try to see if sufficient weight could be lost using the GLP1 medication/diet/exercise route. The office wasn't sure if my insurance would cover the GLP1 medication, however, I am very familiar with my insurance company and I have taken this medication before, gotten it covered, and I knew they would. At my initial appt, all of this information including my history of having been in numerous weight loss programs before, trying the GLP1 before, etc. was provided. The medication was ordered and denied because it requires prior authorization. When the denial came it said it was denied because I have not tried weight loss programs before as required by the insurance company. I called the nurse to ask her to appeal. She gave me push back saying that it would be denied based on this. I knew it wouldn't because I've done this before. Also, I would have thought this would have been noted in my chart from my initial visit with Dr. Heller where this was all thoroughly discussed. I ended up having to send in all of my old records from my previous weight loss clinic. She submitted the appeal, and got the GLP1 approved. This was back in November. In the meantime, I proceeding with the plan we talked about, I'm not losing weight on the GLP1 medication/diet/exercise and I meet again with the PA for progress visit. I've got my psyc visit for surgery scheduled. I've got my EGD scheduled, I've got my dietician visits and all that. I'm proceeding as planned and let her know that I want to try to go the surgery route. Dr. Heller at the initial visit had told me I would most likely need a Fibroscan to check my liver and for insurance purposes. At this visit the PA also stated that I would need a Fibroscan to check my liver and to proceed with the surgery route. I tried to schedule it that day on the way out of the office. The front office staff said no, they'll call you to schedule. I don't hear from anyone. I call the office to schedule and now the front office is telling me that they need to check first to see if I need it. They tell me someone that deals with insurance will call me back to let me know if I need it or not even though Dr. Heller originally told me at the initial visit that I would most likely need it and then the PA told me at the last visit that I would need it. In fact in my visit notes from this visit it literally says "Orders (Last 12 Hours): * 91200 Liver Elastography w/o Imaging, w/Interp & Report Amb". It's literally right there in my chart but I can't get it scheduled because now they need to verify again that I need it. I am told it will take 24 hours to get a call back to first find out if I need it, then to schedule it. I also went to look for the notes from my original visit with Dr. Heller in November and they are not in my chart at all. It's like it never happened except they billed my insurance for it. I also have my insurance company's CPB which states that one of the criteria for qualifying for the surgery would be a diagnosis of NASH (non-alcoholic steatohepatitis) and a Fibroscan would be the necessary test to diagnose this to see if I meet criteria or not for the surgery. Additionally, in order to schedule this, I am being told I cannot do it at any Banner imaging facility near me on the northwest side of Phoenix. The front office staff have told me that the ONLY option for this is that it must be done in their office in Gilbert. So I would need to drive all the way over to Gilbert to get a scan of my liver. This is after they determine if I really really really need it despite the notes in my medical chart stating it was ordered already for me. I am trying to get this surgery scheduled before June because I have already met my deductible and out of pocket for the year and because I have already been down this weight loss road with several other providers and I would like to take this next step towards improving my help. It is extremely frustrating to try to get the care you need, follow the steps that were laid out by the provider in previous visits, and then get blocked from proceeding when time is of the essence by someone in the front office that will not listen and because there is no communication between anyone in that office to help a patient overcome these types of hurdles. From the initial visit and having to fight to get them to appeal for the GLP1 medication after this was already discussed with the doctor to now trying to get surgery set up as planned, this has been an awful experience with Banner Estrella Bariatric Center. I can't get through to anyone and I still have not gotten a call back to schedule my Fibroscan

I give this place 2 stars because Dr. Heller is caring and has always been great with me. However…read moreRiva Isreal the PA that you will be meeting with is one of the most condescending people I've ever had to deal with in a medical office. She forgets what she promises and tells you at previous appts and then gets defensive and talks down to you when you are confused by her conflicting info at the next appt when things don't make sense or add up. Every time I go in I think I've done everything I need to do only to be told that there's something else that's missing that THEY failed to communicate and then blame it on you. She's also humiliated me by being judge mental and speaking poorly of my insurance like I'm a piece of trash. She takes a one size fits all approach to everyone and every answer to any questions you have are extremely impersonal and sound incredibly scripted like she says all the same things to every patient without hearing their own personal situations because not every patient is the same. It's kind of like talking to a wall where everything is bounced off and right back at you. With that said it definitely makes you feel like she's not listening to a damn word you're saying. I've repeated myself so much that every appointment feels like the same appointment and I've never left that place not being completely in tears. And that's just the PA. When I schedule things it's like nobody knows what's going on and I think they also make promises they can't keep. I was supposed to have a preop appt back in December only to find out it wasn't that way at all. Pearl assured me that everything was done and once they get the approval from insurance, that my keep on track appt would turn into a preop. I had my EGD and my psych eval completed. When I scheduled the psych eval back in may or June for August, the psychologist quit at the last minute. I was contacted by that office and was told that banner Estrella would be reaching out to me to reschedule. Needless to say they never did and I had to call myself and I couldn't get in till October. The psych eval was the last thing on my list to do according to Banner. So to my surprise when I had what I thought was my preop, I basically had to start the 3 month process over again. Supposedly they are trying their best to get me through and this was discussed at the December appt but again,yesterdays appt was a complete repeat of December and absolutely no headway was made and Riva had the AUDACITY to tell me they were doing me a favor by seeing me. If all of this wasn't terrible enough, when I had my EGD a major hipaa violation was committed when I was given another patients paperwork that told me I had pancreatic cancer when I didn't. Needless to say I have lost complete faith in anything this whole operation says and does and am either considering quitting due to the emotional damage and stress this place has given me and have decided it's probably not worth it. I'm also contemplating transferring to a different office but at this point I'm not sure how much more I can handle. It's really stressful and emotional going through this process on your own and having to do a lot of mental work and changing a lot of things in your daily life to prepare for surgery and then having an unorganized, uncaring and condescending staff on top of it it's just not necessary at all. This should be an exciting time and support is very important. One last thing, as I was leaving and checking out, I heard the PA and whomever the office manager was speaking about my situation and it sounded like by her tone, she didn't really care about anything besides the fact I was "complaining". You should probably close the door or at least wait till I leave before discussing patients.