I recently visited Next Level Urgent Care in Spring for follow-up care while recovering from a…read morebroken ankle. Overall, it was a very positive experience from the moment I walked in to the moment I left. The front desk staff greeted me warmly and efficiently handled my check-in. The facility was clean, modern, and had a welcoming atmosphere, which immediately put me at ease. I didn't have to wait long before being called back, which was a huge relief. (the first time I went) The medical staff were professional and attentive. The provider took the time to listen to my concerns, review my progress, and explain the next steps in my recovery plan in a way that was easy to understand. I appreciated their thoroughness and the genuine care they showed throughout my visit. The only reason I'm giving four stars instead of five is that there was a slight delay when I was waiting for my discharge instructions and follow-up care paperwork. While not a major issue, it did make the visit longer than I had anticipated. Despite that minor inconvenience, I would highly recommend Next Level Urgent Care - Spring. Their professionalism, clean environment, and attentive staff made this a reassuring stop on my recovery journey.

This is my 3rd time coming here and I will continue for any future needs. The staff are so sweet…read moreand patient. I went in due to very bruised knees from a fall. The nurses listened to my concerns, X-rays were done quickly. The PA listened and was very explanatory about my condition.

I highly recommend this medical clinic! I have medical insurance but will still use this facility!…read moreMy husband had been sick for months, in and out of the hospital. No one in the hospital system could diagnose him. Nurse practitioner Lea Ann Jackson was the first medical professional to say this man has cancer! She cares, she researches and she takes the time to see each patient as a person. Compassion and experience makes this clinic so trustworthy!!!!!

I have been with the clinic for over 6 months and the NP and staff are very caring and…read moreunderstanding. I would highly recommend.

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

I've seen Myles twice over the last few years for strep, and he's been great both times. He's…read morealways kind, easy to talk to, and never makes you feel rushed. When you're feeling miserable and just want to get better, it's nice to have someone who treats you with genuine care and respect. I really appreciate the way he takes care of his patients and would definitely recommend him.

My daughter was seen by Myles (NP) after showing flu symptoms. He was compassionate and…read moreinformative. Overall the office was clean, efficient, and Myles was an excellent healthcare professional. Thank you!

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Fantastic care here! Brought my son in for a bad cut on his finger that needed stitches - first…read moretime for stitches at that. The Doctor and the nurse were so patient, caring and kind with my son. Thorough, excellent care. Thank you!

I went to this clinic for severe sleep deprivation, getting only 1-2 hours of sleep per night for…read moremonths. I was very clear about my condition, but the doctor documented it inaccurately ('gets sleep here and there'), which minimized the severity of what I was experiencing. On top of that, he asked me three separate times if I was on cocaine, which felt accusatory and dismissive instead of supportive. He told me he wouldn't prescribe anything stronger than Benadryl--even though I had already tried that--and I had to call my OB to get real help. When I decided to leave AMA, the doctor and staff became very rude and tried to delay us from leaving. Overall, I felt belittled and dismissed instead of cared for. Sleep deprivation is a serious medical issue, and I hope future patients will be taken more seriously.

Last night was our 4th visit to this clinic at the Kleinwood Center in 3 years. Each time we have…read morebeen greeted immediately, didn't have to wait very long to be seen and treated by competent and caring professionals. Normally we would see our regular general practitioners, but they don't do xrays or stitches and aren't open evenings. Dr. Nguyen and his staff seem to care and we are thankful for their skills.

This facility is now CareNow and not associated with Houston Northwest and you can tell but the…read morecare they show the patients. I went yesterday for my daughters to be treated for strep and it was the worst experience. The nurse practitioner stood 4 feet from her with full PPE on gown gloves 2 mask a faceshield and headcovering and told my daughter to open so she can see her throat and that is all she did didn't get any closer. she said they didn't have the test to run for strep B but she would treat her for it and if she doesn't get better it is viral and will take time to recover. She also stated they don't give antibiotic shots because they don't have it. I would not go there unless you have no other choice.

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Very quick to be seen, and very friendly staff. Sean took care of me and the shots he gave me made…read morethe excruciating pain vanish instantly.

AVOID THIS PLACE LIKE THE PANDEMIC…read more If I could give -5 stars I would. I was sent by my primary care physician after hours and the doc on call did not want to do the procedure she called ahead for me on. He gave every excuse as to why I shouldn't- seems like if someone is sent by their doctor- you do the procedure. They went for a dang reason. It's been a week and I am still sick. Covid seems to have brought the worst out of people and this guy is definitely 1. New management doesn't seem to have made a difference. He was smiling when I left. He was either lazy or evil. RUN AWAY FROM THIS PLACE AS FAST AS YOU CAN. Worst doc I have ever had the unfortunate displeasure to experience. And that is saying A LOT.

We found Ally through a Google search and decided to give them a try today. The waiting room was…read moreclean, quiet and empty. We were warmly welcomed by Meghan. After completing the initial paperwork, Bill took us back to an exam room. We discussed my issue and the proceeded to have my blood pressure and temperature taken. Bill walked me through the process with expertise and kindness. It was determined I needed a cat scan so Cathy took over and walked me through the process with ease and whimsy. We were there for awhile because I needed several tests to try to figure out what was causing my pain but that's to be expected and was not an issue. Meghan checked me out without pressure or a judging look like I have previously experienced at other places. I actually felt good about paying! This was probably the most enjoyable ER visit, despite my pain issue, I have ever had. Thank you Cathy, Bill and Meghan! Y'all are awesome!