Got me in very quickly, excellence caring staff, made sure all my concerns were taken care of…read more thank all of you.

First time here I was looking for something close to the house and I'm so glad I found this place…read more The staff are awesome especially Alecia she's the receptionist very professional.

Dr Patrick woods - Jerry M - Nicole were all amazing. Brought my son here for a laceration on the…read moretop of his foot that needed nine stitches. We were in and out in less than an hour on Christmas Day.

Don't let this hospital fool you. This is not an urgent care. It's a full ER with ridiculous high…read moreprices, terrible service, and long long waiting even with an empty parking lot. I spent hours here for literally no apparent reason. The care was more like no one gave a crap we were here. This is a hospital intentionally here to trick all of us into thinking it's an urgent care. My advice is go somewhere else or at least go the real ER since it's the same experience with a hospital full of available doctors.

Fantastic care here! Brought my son in for a bad cut on his finger that needed stitches - first…read moretime for stitches at that. The Doctor and the nurse were so patient, caring and kind with my son. Thorough, excellent care. Thank you!

Please keep in mind that they are out of network with most insurances. they billed my insurance…read more3,750, plus $15,900 for 2 hour visit. This came in for high blood pressure, checked my vitals, took Xray and gave me blood pressure medicine. Note before being seen you will be required to fill out pages of paperwork. SCAM and subpar care.

I have been to this facility 2 times in the past 2 months. I can honestly say I had the best…read moreexperience both times. Every single person smiled and or said good morning. The staff were very friendly and attentive. The lovely lady working the front desk that checked me in is wonderful. I can tell she enjoys where she works. The technician that performed my ultrasound was so gentle and has great bedside manner. I hope I don't have to go back but I wouldn't mind if I did. I know I'll be taken care of.

Such a disparity of ratings here. Seems the divide falls between Er devices and pre ordered…read moremedical testing with a glowing review for the latter. I can only address ordered services, I had an mri ordered and the experience was wonderful. I was greeted immediate upon walking in. Ashlee was my super MRI tech. She did much to rein in my claustrophobic issues, giving me strategies and letting me know the minutes remaining.

Went in on Monday 09/21/2020 for difficult breathing and could not catch my breathe, when after 20…read moreminutes filling out a book of paperwork to proceed to tell me they Could NOT treat me there. The nurse said the Doctor would not treat me and that I needed to go elsewhere. That NO ONE around here (Spring area) would treat me and I needed to go to Tomball ER for help. I will NEVER go back to this ER and NOW know better to STAY AWAY! FYI- Turned out that I had Pneumonia, Thank you TOMBALL HOSPITAL ER.

After a late night incident where my Dad cut himself and we drove to Tomball Hospital only to find…read moreout their ER was closed I remembered this place and took my Dad in to it. After filling out what seemed to be a half dozen forms they got my Dad in and fixed him up in a timely manner. We were in and out in about an hour, they even gave us a free pen and a coke from their fridge. The Doctor was knowledgable and quick to assess my Dads condition and make the necessary repairs/treatment. They took our insurance and so the copay was only $60, which isn't too bad considering the relief we all felt to have Dad feeling better.

The doctor was a complete LAZY jerk. We were the only ones here. It was as if he got annoyed that…read morewe ruined is easy day coming in with my daughters leg pain which she couldn't even walk. He told me to give her Motrin and go see my Pcp? Seriously? Don't go here please. The nurses looked like they were bothered also but one of them that took the X-ray was pretty sweet. Oh and I had to beg for them to help her with pain while I was there " Motrin" and I'm still sitting here waiting..... nothing.

I took my daughter here about a month ago, knowing she had an eye/ear infection, due to a previous…read moremedical visit with her PCP, however, her temperature went up, and my wife was worried, so off we went. We got to the location, and I was concerned about the costs, because I work in a related field and I know how they try to squeeze the maximum dollar out of patients and insurance companies. I was surprised when I was told they could not talk about any prices or give me any insight of what it may cost. The reason they gave for this was EMTALA. Not knowing what EMTALA was, I questioned the lady at the front desk about what she was referring to, and she said in a nutshell that her mouth was sealed and that we couldn't leave if we couldn't or wouldn't pay. I was dumbfounded. If this didn't sound like a scam already, I asked about our insurance and was informed that we would be responsible for 20% of the cost, whatever that may be when the Wizard of Oz wills it into existence. OK I said, and we went through the visit and jumped through the hoops, when all I really wanted was the doctor to write a prescription for what we already knew was going on. When all was said and done, we came out to the front desk and was presented our bill for roughly $800 dollars, to which we only had to pay about $150 or so due to our insurance. OK, not too bad, way overpriced, but it didn't break the bank. Sit down and take a breath, here comes the good part. Fast forward, one month in advance. I receive 2 bills, no, not 1... 2. One is from the actual hospital for $1,400. The other is from MCEP (Medical Center Emergency Physicians) for $350. I guess over the past month, St. Luke has been diligently working at the milking process. Bravo. Somehow, things twisted from when I signed the $800 bill and told my insurance would pay, to when I received a $1,750 bill when they didn't. I will contact my lawyer today and look into this EMTALA. I hope $1,750 was worth the price of a lawsuit.

So let me begin by stating I do not and I have not been around anyone with the COVID, plus I am…read morevaccinated. Alright so I walk into this Medical facility with My health insurance card and Texas Drivers license in hand. I have an ear infection, again and My primary care physician is unavailable. As the slogan for this Woodlands Hospital says, no wait, I walk into the empty lobby expecting, no wait time. As I speak to the receptionist or whoever greeted Me with a "Oh, can I...help you?" She says there is going to be at least an hour wait. I said, "Ok, I do have insurance." The disgruntled receptionist replies with a sigh and says, "You know we are not actually an Emergency Room, we are a hospital." I said, "Ok and y'all take My insurance, right." I sit down at the nearest couch, this ear pain has My balance all off, I sit there for an hour before being spoken to, just spoken about. A blonde hair nurse practitioner in wrinkled scrubs exclaims, "Eww, what is she here for?" Absurd. #Texasmedicalboardcomplaint After a couple of hours of this shit show and it dawn's on me to ask the medical technician to have My prescriptions sent to My local pharmacy. This medical technician told Me they don't do that here. Some people are really not trying to be a good nurse, or good doctor, they just want that title of being on the front lines. LAME.

I had a wonderful experience . I went in and was immediately attended filled my paper work out and…read morewas sent in to be examined. If ever in an emergency come here no wait !

Went in with my sister in law and her 18 month old . No area for kids to play. So she gave her kid…read moresome plastic water cups to play with that they had there. Next thing I know the RN comes out shaking her head and started lecturing my sister in law about why she let her kid play with the cups. She was really rude and then looked at me and told me " I guess we'll treat you in the back" HELL NO I will lot get treated by this rude woman I got up and went to the desk and told them I don't want them to treat me and left. Like I'm going to trust someone like that. Rude and very unprofessional staff. I will never go back for anything even if I was dying!

Absolutely love this emergency room. The wait at Kingwood and memorial have been well over 2 hours…read moreevery time I go but this e.r. gets me right in. The receptionist if very nice and gets insurance info quickly. Once in the back the nurse and assistant immediately help. From the time I walked in to the time I walked out was less than an hour. Longest thing was me filling out my 2 page paperwork.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

I recently visited Next Level Urgent Care in Spring for follow-up care while recovering from a…read morebroken ankle. Overall, it was a very positive experience from the moment I walked in to the moment I left. The front desk staff greeted me warmly and efficiently handled my check-in. The facility was clean, modern, and had a welcoming atmosphere, which immediately put me at ease. I didn't have to wait long before being called back, which was a huge relief. (the first time I went) The medical staff were professional and attentive. The provider took the time to listen to my concerns, review my progress, and explain the next steps in my recovery plan in a way that was easy to understand. I appreciated their thoroughness and the genuine care they showed throughout my visit. The only reason I'm giving four stars instead of five is that there was a slight delay when I was waiting for my discharge instructions and follow-up care paperwork. While not a major issue, it did make the visit longer than I had anticipated. Despite that minor inconvenience, I would highly recommend Next Level Urgent Care - Spring. Their professionalism, clean environment, and attentive staff made this a reassuring stop on my recovery journey.

This is my 3rd time coming here and I will continue for any future needs. The staff are so sweet…read moreand patient. I went in due to very bruised knees from a fall. The nurses listened to my concerns, X-rays were done quickly. The PA listened and was very explanatory about my condition.