I have a tendency to faint when I get my blood drawn so you can imagine how nervous I was. Everyone was so kind from the moment I walked in. They were very quick and efficient at checking in several people in the waiting room. And the lady who checked me in was very nice! They called me back within 10 minutes of arriving and the woman who drew my blood was really compassionate and understanding. It was as quick and as painless as I could have hoped for and I didn't faint! They made a not so nice experience as pleasant as possible. read more

I have used this lab between 3-5 times for bloodwork that needs to be completed by 8AM and I don't know why I ever went back after the first time. The wait is ridiculous, every single time. I have never came in later than 30 minutes after they open, and every time there is at least 15 people who are already waiting. Today for example, I got here at 7:15 and in the last 30 minutes they have called 3 people back. Don't come here unless you want your lab trip being at least an hour. read more

I came here for some lab work on a Monday afternoon and I happened to be the only one here. I don't think they take appointment so only walk ins. I first had to sign in at a computer kiosk and waited a few minutes before checking in at the front desk. The lady at the front desk was nice as she checked my information compared to the lab slip. I was immediately taken back after i checked in. The lab tech got my blood on the first time and it was pretty painless. The lab tech was really friendly and made this overall a pleasant visit. read more

Horrible customer service. I approached the front desk to ask the secretary a few basic questions. After not looking up to acknowledge me for a good 20 seconds, I said, "Excuse me miss, I have a few questions." She looked up at me like I had just asked her to come outside and move 100 boxes filled with cement blocks. Sorry for asking you to do your job...? I asked my questions - she provided one word answers (that honestly were 0% relevant or helpful) and continued to have and impressively unprofessional attitude. The only way this behavior could be somewhat understandable is if the lab was full of patients, phones ringing off the hook, etc. Unfortunately this wasn't the case. There was one other patient in the waiting room who had already checked in, the other secretary wasn't on the phone and the phones weren't ringing. I would only recommend this lab to those who enjoy being treated like dirt. read more

Very disorganized. Wait is excruciatingly long. They also play favorites and bump people up in the wait list. The cleanliness is also questionable (obvious dirt covering walls, floor, counters). Would recommend an alternative lab. read more

Want to share my experience in hopes it will help guide them towards improvement. Front desk; acknowledge patients, try to use a lower voice out of respect for patient privacy. work on throughput--crazy wait time and have standing orders. Be nice and respectful, explain the process and reason for wait. Front desk staff said "everyone comes during lunch and now it's our lunch time". so longer wait. Maybe they should realize that most people will come during lunch time as most of us are trying to work this in around work schedules, especially if you can't schedule an appointment. I don't want to be negative but struggling with several things. I'm hopeful this feedback will lead to improvements and not be ignored. read more

Grimy. Think 1960s bus station meets recovering crack house. Desk staff are unfriendly and appear to think of customers as welfare nuisances. The para-medics are occasionally good. Is there a better place for routine blood work? Recommendations appreciated. read more

Was honestly there for felt like no more that 20 minuets to get blood drawn. All the ladies had a smile on their face and were super nice. This was my first time having blood drawn and my girl made it so quick and easy I didn't feel a thing. read more

I wanted to take the time to write a quick review, as there seems to be a lot of negatives on here, which almost stopped me from even going. On Monday (New Year's Eve) I headed over at 7:00am to try and get my bloodwork done before I had to work. There were about 10 other people waiting bright and early before the doors even opened. Right at 7:00am the staff arrived, and opened the doors. I had a lovely phlebotomist from Orlando, who was amazing, sweet, and fast! I have very hidden veins, so I am always nervous about who I will get. She was amazing, and I was out the door in 15 minutes. Thanks y'all and Happy New Year! read more

If you can find me a ruder staff I would be absolutely floored! Every single person I've talked to with the exception of one person has been incredibly rude whether it be on the phone or in person. I already don't like getting my blood drawn and I feel like such a burden when I go or communicate with anyone. The last person I talked to was so rude, hung up on me "accidentally," and was so condescending. I booked an appointment at the James Casey location instead. read more

Terrible. Arrived almost 20 minutes past their opening time and then they were rude to their patients. I understand running late but that frustration should be directed somewhere other than their customers. Unfortunately, this is the closest lab to my house and I don't think any of the other labs are much better. read more

The two young ladies at the front are not friendly at all, they don't ask, they demand in a way that feels like degrading you as if they were a big shot, and you the patient nothing but a peasant. The lady drawing blood was a complete different story, just like the sun and the moon, totally opposites. Plus, those young ladies don't know their stuff, they asked how to process my tests and the procedures to follow, glad this knowledgeable guy was there because they were doing them wrong. Please hire some competent people with a bit of customer service skills, I know you are trying to be cheap but look at all these reviews, definitely not worth it. read more

Yes there was a wait (I arrived at 7:40 and I had my blood drawn at 8:40), yes the receptionists were harried and not super smiley BUT you have to remember that this is a lab where almost everybody is fasting. Everybody is going to come early and want to be seen right away. Everybody is going to be grumpy and yell at the poor receptionists. The reality is that other than waiting in a full reception area full of hungry, impatient people, it really went as expected. The phlebotomist was friendly, professional and took my blood samples painlessly. The waiting room was sparse but clean. If you want to drive to a different location for a lesser wait, you'll likely just spend the same time waiting-- you'll just be in your car instead! I suggest we all give those workers a little slack! read more

Very understaffed and very long wait times. Computers kept crashing. Staff is nice but CPL needs to hire more people.

I've been going here for over 10 years because there isn't another lab this far southwest. It always takes an hour or more AND they have no clue what they're doing. So so many times I've waited the 45 minutes to even be called up or checked in and when I get up there they can't find the orders. Two weeks ago I waited an hour and they couldn't "find" them again. We had no choice but to leave. Ironically the doctor called and they magically found them. We're here again this morning and they couldn't find them again. I told them to maybe check the fax? They magically appeared! Don't waste your time. read more

I was in for my 3 hour gestational diabetes test and they told me I had to keep track of the time in between draws despite them not being that busy. When I checked out I noticed my insurance was wrong and gave them my new insurance. A week later I went into my Doctor to get the results and she said though the first draw had my name on it the birthdate was wrong. My options were to do the whole test over again or just equally agree it was probably mine. They billed the old insurance and when I called this morning it was a time trying to explain what happened. The sheer incompetence in the lab instilled no confidence on my end so I will call today to reverse their mistake. Absolute amateur hour. Do not go there. read more

Went on Wednesday @ about 9 AM - it was a 30-45 minute wait. If you are prepared for the wait (which I was) then everything is fine! They were very professional and polite. I got Rob as my phlebotomist and he was awesome! Very nice and good - he had to stick me twice (i'm pretty much always a hard stick - small veins) but used a butterfly on the second try and it went great! No pain and I had to get 9 tubes taken. read more

Wow the lady omg the front was rude to everyone that came in while I was waiting and I wasn't even getting my blood work done... then on top of that they took patients they like first and not in order of when they come in no appointment it's literally first come first served so why was it that the lady that walked in 20 minutes after us gets taken back first smh nope I will make the travel to another CPL never again read more

Really very little good to say. Lazy rude incompetent staff. Long waits. No wireless. Very questionable cleanliness everything is fairly grimy and dusty. Basic courtesy is lacking I walked in and politely stood in line at the front desk and a lady loudly said from behind it "you have to check in at the kiosk!" .. Just unnecessary rudeness almost like these people should be correction officers. They clearly are over doing the same shit different day. read more

Nice location, they have updated. Repainted, new chairs, curtains around the draw chairs and the two guys that never did anything are finally gone. They finally brought over the bearded guy from James Casey and two new girls. All is good over here, my new favorite location. read more

I was shocked at the lack of professionalism and overall lack of customer service. I have never been treated in such an awful way at a healthcare facility, but this place just blew my mind. The tech was rolling his eyes and complaining about my doctors handwriting and had the worst attitude I have seen. If he was my employee I would have termed him or removes him from public interaction ASAP. The waiting room is awful too, chairs are all peely and it just looks dingy. read more

Just wanted to give a quick shout to the ladies up at CPL on Brodie. I am such a baby when it comes to giving blood and they always make it so easy for me. They are friendly, quick and efficient, even on a Monday morning! Thanks for being so awesome, I'm so happy I found y'all! read more

Rude front desk staff but polite and capable phlebotomists. I had to remind them when it was time for each of my blood draws during a three hour glucose tolerance test. One phlebotomist clued me in to wait up at the front 5 minutes before it was time to have my blood drawn because otherwise the front desk would forget about me. The front desk would tell me to sit and wait each time, but I didn't want to miss my window for a blood sugar reading. Will not return to this location. read more

Will someone PLEASE shake this place up, I go here often for bloodwork, and every time the girls at the front counter are talking crap about other employees, how they hate their job, etc. Today I sat in the lobby for all of 5 minutes, in that time period I was able to hear their conversation loud and proud, even when they thought they were being quiet. It all started with what they call the Wall of death... I guess they have employees put their birthdays on the board so they can celebrate them. Instead Michelle said that it's cursed and that any time someone puts their name up there, they are transferred out within a few weeks. She was talking to a grey haired hispanic lady and they were talking crap about another employee (faith i think?) they had an issue with. when faith walked off, Michelle told the hispanic lady "is it me or does she have a real problem?" they both agreed and then went on to talk about another employee named Nadia and how all she did was complained and that she had one more change to change her ways, but that she was going to get fired soon anyways so it didn't matter. Then they complained about a passthru? and that it was too much writing involved. Then they made a sarcastic comment about the team lead manual. I guess they don't like the policys or other employees so they complain all day. Bottom line this is very unprofessional and no one needs to hear this crap while waiting in the lobby. I have chose to go some place else. read more

The people here are so kind and organized. They've got the whole system down. It's such a simple process. Sign in on the little computer, sit down, get called to the back, get the Labs drawn, and leave. Today I actually passed out while they were drawing my blood and the super nice guy from the front carried me to a little room while my caring blood draw lady fanned my face and brought me water. They had a gentle way about them. Didn't make me feel bad for passing out at all. Everyone was so caring. read more

I recently went in to get my glucose test done and the girls there were so helpful. They explained how the process will work and what happens if I do not pass. Cross my fingers I pass. They did not keep me waiting and they were very prompt. I had to wait an hr before my test could be done and they engaged in conversation which made me feel at home. All the workers seem to be having a good time and enjoying their day while working hard. We all know working 8 hrs a day is not easy and it is hard to keep that smile on our face. The workers here should get credit for all their hard work. I would recommend this location to any one in the area. read more

Terrible service. Rude uninterested front desk staff. Not a smile or a positive greeting out of the 3 of them! Very loud. HIPPA violations with loud speaking of private info. Their only saving grace was their location. Waiting so far in a packed, small waiting room for going on 30 minutes. Let's hope I don't ever have to return! read more

The wait time is absolutely ridiculous. They know when their peak times are, but fail to staff appropriately. The James Casey location is not any better. read more

I came in on Monday around noon, typed my name into the kiosk, showed the receptionist my ID and sat down to read a magazine. A minute later Danielle came out to get me, we went to the back, and I told her I hadn't had my coffee yet because I had to fast for the test, and wanted to know where was the closest place to get coffee. Anyway, in about a minute I was done and out of the office. Danielle is awesome at what she does, and I had my coffee in hand in like 5 minutes. Thank you Daniel! read more

Very convenient location but the nurse refused to wait on my son because he was too young to draw blood with one person on staff. She was afraid he would throw a fit and she would prick herself. After my insistence that she try, she did agree and apologized for judging him. My issue was not the rule, but the delivery of it. It was a strange experience, and we might drive further to find a lab that can work better with young kids. read more