BEWARE: Targeted Attempted Robbery…read more
The Joy Sedona is an undeniably stunning property. It has spacious cabins, incredible layouts, and is set beautifully right by the creek. It is exactly the kind of serene luxury retreat you expect when visiting Sedona.
However, the absolute beauty of this property masks a dark, predatory reality. Please read my experience below:
Every night, my wife places her highly valuable jewelry--including her stunning engagement ring and expensive diamond gold earrings--on the nightstand next to the bed. On our first morning, we woke up, all the jewelry was still there, we made coffee and walked 25 steps down from our cabin to that gorgeous creek to enjoy the morning views. Because we were in a secluded, luxury style area and only intended to be gone for a few minutes, we just left the jewelry on the table (around 9:00am). We were gone for about eight minutes but that brief eight-minute window was all it took for the illusion of paradise to shatter.
When we returned, the ring and both earrings were gone. After tearing the room apart for over an hour, my wife finally, out of sheer desperation, checked the small trash bin next to the toilet. Deep inside, perfectly placed on top of tissues, was her jewelry. (I am attaching a video of my wife showing exactly how she found the jewelry buried inside the bin--obviously she wasn't filming when she actively was looking, so this video was taken a few moments after she found her jewelry, showing how it was staged). It was immediately clear to us that this was not a case of misplaced items; it was an organized, targeted attempted theft.
The staff had scoped us out from the moment we arrived, targeted her high-end jewelry, and watched our movements. The second we stepped down to the creek, they made their move. The strategy was simple: hide the jewelry in the trash so that we would assume we lost it. Then, during standard housekeeping service, they would empty the bin and walk away with the items. By staging it in the trash beforehand, the perpetrator ensured they wouldn't have the stolen goods on their person if we immediately called the police, and could claim they never entered our room because it was technically before housekeeping cleaned the room. Shockingly, there are zero security cameras on this expansive property--a convenience that clearly serves those working here.
When I confronted Michael, the Director of Ops, he promised a "serious investigation." Yet, the very next day, the exact same staff members were walking around the property as if nothing happened. Michael then offered us two insulting options: stay and receive a 10% discount, or leave with a refund only for the remaining night. We never once asked for a discount, a refund, or money. We only wanted justice and accountability. When I made this clear, Michael abandoned logic and maliciously stated: "The other option is that you falsified the story."
When I asked him why I would fabricate a robbery when I was refusing any financial compensation, nor had I asked for any compensation at any time, his response was: "Well, sometimes people do things that don't make sense." That is when it became a disturbing question--is management in on this operation? Michael's handling of the situation and refusal to terminate or suspend the suspected staff points directly to a potential top-down cover-up. It seemed he didn't want an investigation; he wanted to protect the scam.
We spoke to the guest in the cabin next to us to warn him. He revealed he and his wife stay here frequently, and last year, he remembered that his wife "lost" her necklace and simply moved on thinking she had lost it.
Do not let the beautiful, open creek-side views fool you. This is not a luxury business; it appears to be a coordinated theft ring masquerading as a high-end retreat. Management appears to be actively shielding--if not leading--the exploitation of their own guests. Avoid this place at all costs unless you want your privacy violated and your valuables potentially stolen by the very people running the property.