It states that they are open Sundays for nail trimming and no one is here. I find it frustrating…read morewhen I call and it says they are open. I pack up my pet and make the drive to find out you don't operate your business according to your own standards. Red flag for me.

I am so impressed! This business is within walking distance from my house so I will definitely be…read moreback. I took my baby pup Lola here for her first nail filing and inner ear trimming. She loved all the attention and the staff were so nice and helpful! They suggested to get her inner ears trimmed because she is part cocker-spaniel which will help prevent ear infections. She was being so good and loved the other dogs being around her. I'll definitely bring Lola back here everytime

Very knowledgeable about different breeds and needs of dogs…read more I have gone here twice and am very satisfied with the service; they do a great job. I would definatley recommend.

I was not 100% satisfied with the cut on my dog, maybe I was not clear. This was his first visit to…read moreget a full groom. I had a great place that I had been taking him since he was a puppy and they were very good at grooming. At Bark Avenue I was given an estimate of $60-$70, it would be the higher price if they would need two persons to get his hair cut. First of all the shop is more inclined for big dogs and they have them walking around the shop and barking playing. Well my Yorkie was kept in a crate before and after appointment because he needed a vaccine that was required and I told them he was afraid of big dogs. When I arrived to pick him up the groomer said he was very good and was charged $70.00. When I got home I checked the cut and his paw hair was left with long hair, his sanitary areas were also left long, I asked for teddy bear face cut and summer cut and I was disappointed. This place is good for big dogs.

First Visit for my new Puppy Winston and thought DeeDee did a very good job. And you can tell the…read moreemployees really care about the pets that they take care of

The first time taking my fur baby to this place was awesome!, and took him back a second time. It…read morewas totally different in a different light. My pet is a shihtzu! Not a poodle! His face is dirty, one ear hair is longer than the other, there's a cut across his neck. His cut was terrible, and I really don't think he got a bath, because they called to pick him up in 35 minutes. There were to many dogs there. For the price they charge. Now I have to find somewhere else to take him to get this fixed. I will not let him suffer again like this.

I took my dog to this lady's place. The owner started ranting and raving about the November…read moreresults, it was really unfortunate and uncomfortable. I don't like talking about things like this and she was losing her mind. I won't be returning.

Bethany is great. My dog is very old and gets quite anxious. He has never liked getting groomed but…read morewhen I say we're going to see Beth he runs to the door. I know my dog will be groomed well and taken care of. She always takes her time and shes quite affordable. Win win all the way.

I have taken my little Shih-Tzu there for several years and always been very happy. Yvonne the…read moregroomer goes above and beyond to not only give my dog a great cut but she truly cares for the dogs she grooms. I would Highly recommend Downtown Hound.

My Piper is almost 3yo and even been going to Fresh and Furry since a pup. Always a GREAT…read moreexperience and well worth the money and travel. Piper thinks she's an employee whenever we visit, looking surprised cause she's in the cage waiting for me to pick her up. Kya is the best and a whole vibe. True to this not new to this

Very disappointed with the nasty attitude I received from the owner after missing my appointments…read morefor the first time in 3 years due to a unforseen crisis (suicidal call) with work. I called apologized with understanding knowing I would have to pay the no show fee for both my girls missing that. Appt that was at 12 and 1. I couldn't call until Ipm. I wanted to make another appt yet I was met with much attitude with grouping me into a category of others as she stated no show especially close to the holiday. So i didnt reschedule and won't be again. I pass too many other great groomers in my area to accept this nasty attitude taking the 30 minute drive for that! Myself and my family purposely patronized the company in the town we grew up in. At the end of the day I didn't have to call at all but out of respect to the business and understanding their loss of money I did call when I didn't have too. This was as also done to my sister with nasty attitude from a staff about a cancelation/late fee which was treated as if the fee was an issue when its not. But clearly they group everyone into a category, money hungry instead of understanding to long time customers with unforseen emergencies and still knowing the fee has to paid. Poor poor customer service when an appt is missed or you need to cancel all while communicating with them about it. I hope they change their nasty attitudes being judgmental to ALL their customers especially when the customer isn't debating about missing the appt understanding fees are in place.

Best grooming my Betsey has ever received! I will return faithfully. Thank you Sharon and Robin…read more Scott

This lady is everything you need. I had an emergency situation. I found a dog that was severely…read morematted and very uncomfortable.. after 3 days and no exaggeration over 20 hours of trying to unmatched the dog I called everywhere. No one would talk to me because I didn't know any information about the dog.... Not only did she help me she gave me information on how to help the dog she made. The dog feel comfortable look beautiful... 10/10 10/10 yes I recommend

What I like: I have a short hair chihuahua mix she's clean,…read morehappy, and Andrea gave me some helpful tips for daily grooming. She smells amazing. Job well done for service paid for. She was very sweet about my chatty dog too lol! What was ok: Andrea is a dog person. Some of the comments below didn't like her customer service but remember she's a dog groomer not a people groomer. She has good boundaries which are clearly written out on the form you sign at intake. Your dogs behavior is your responsibility, so the rules are for both her and the dogs safety. What was difficult: You drop off your dog at 8 am and have to call at 11am to get a pick up time. I like to know my schedule ahead of time so it was anxious the first time I brought her. I got there early and had to wait 20 min couldn't check out early. Wish I could have but thats the thing I like about good boundaries, to be honest. She said 1:30 and by golly she meant it! Difficult the first time is all. Oh and you sign off to add a dollar for every minute she has to wait so that's anxiety inducing too since the time frame for her to finish can vary a couple of hours. Bottom line: I don't mind the list of rules that some previous posters have had issues with. The structure of her hours works well enough AND I live down the street. I scheduled a dogs next session Luckily I live down the street. Support your local businesses. It will do so much for our local economy and for your dog friends.