There are things I like and things I don't like. Bad news first. They try to keep you with the same…read moregroomer which can be good, but it does make it harder to get an appointment because you have to wait for your groomer to call you back. I haven't experienced the rudeness that has been shared in review from other patrons, but they are very busy so they tend to sacrifice some niceties in favor of efficiency. I've found that they are super nice though if I start with an acknowledgement of how busy they are, or a compliment on my baby's last haircut. The good news is that they are conveniently located, they make the best effort to get you an appointment that works with your schedule, they are reasonably priced, and I haven't ever been unhappy with the results. Pricing was a big issue for me because I have a poodle that needs to be groomed more often. At other salons, I could only afford twice a year, and I was doing a home haircut in between. Needless to say that was not my baby's best look. At this salon, I feel like I can call and make an appointment when my baby needs it, and not worry about the price. So I've bumped him up to three haircuts a year, and I'm thinking about making it four and just scheduling them ahead to avoid the rush of trying to get him in at a convenient time.

We have been taking our Shih Tzu, Max, here since he was a baby. Our original groomer, Beth, did a…read morefabulous job but left her position. Tim worked us in with Phyllis and we are very, very pleased with how Max looks. Auntie Leila's is full service and although changing groomers is always a bit of a concern, Tim communicated with us and made the transition easy! This is the only place for our fur baby.

The staff is very friendly and they always treat our dogs like royalty! They're booked out pretty…read morefar, but they can take walk-ins for nail trims at certain times.

My daughter and I have been taking Our dogs here to get…read moregroomed for years now and we Love it the staff is amazing.

I love this place. I took my Beagle, Metro here for about 2 years for his nail trim until he…read morepassed away. The hours are flexible I hardly ever made an appointment. The staff is so nice and professional. #SupportLocal

They have done such a great job grooming my dog. She is a rescue and gets a bit anxious. So glad we…read morefound a groomer that is a great fit!

If there was a way to give three and a half stars I would. I thought a long time about my rating…read moreand I am going with an OK plus (or 3.5 stars). My rating is based on my multiple interactions and visits to the salon. I first called based on a recommendation of a groomer by a friend. I called and asked to be scheduled with the specific person, and was told they are bookEd but this other groomer can help you. The phone was given to a young lady who was in training/trained at this groomer/school. After discussing my dogs and what was needed, I scheduled to bring my puppy in for their puppy package. It included four visits, one a week to help get your puppy exposed to the groomer and the different tools and experiences. I asked several times what the package included and what services would happen each time and was not able to get a clear explanation. I took my pup in each time, and got back a happy, clean, fluffy dog. On one visit I ran into the owner and chatted with her asking for a better explanation of the services in the puppy package and she obliged. I made the suggestion that they provide that to prospective customers so it is better understood. Several months later I brought both my dogs in for a grooming. I was lucky enough to drop them off when the owner was there and chatted with her about the services, and what to expect. She was able to give clear expectations and timing on when they would be done. When I went to pick them up, one of the students helped me check out, not the groomer I scheduled with. They both were returned to me happy, fluffy, and clean. they both looked nice. Overall I like this groomer. I think the owner is very nice, knowledgeable, and provides good customer service and seems to genuinely care. I would happily schedule to have my dogs groomed by the owner anytime. The groomer that I was given to does nice work, but could expand her communication and customer service skills. The prices seem to fluctuate based on their visual opinion at the time of grooming. My 3.5 rating of okay plus in lieu of a 5 star is based upon: - Asking for a particular groomer and being pushed off on a student. - The lack of clear/concise communication. - The luke warm customer service from the groomer. - the fluctuating pricing. This location does a good grooming, and the puppy package is a great idea! Over all I am glad that we did the puppy package and my dogs were happy, fluffy, and clean!

Best groomers in Hamilton county! Kristie does an amazing job with our two poodles! Wouldn't take…read morethem anywhere else!

I did a walk in nail trim with my very squirmy dog. She hates her nails done but it is a necessity…read more I was promptly greeted even though it was a full house and nearly every grooming station was full. Jesse was very pleasant and kind. I shared my concerns and was heard. They took my girl back and got her in place. Then one started to tend to her nails and Jesse saw help was needed and immediately stepped in to hold my girl. Then a third person came in to help when they got to the front paws. There was a large dog barking, surely in response to my dog's nerves energy, Jesse asked for the groomer to take the dog to the back to help create a calmer experience. It helped and only two were needed to get the job done after that. I can not say enough about the staff I encountered on this random Thursday for a nail trim. I am beyond impressed with their kindness and professionalism. I am forever grateful. I will be back.

Another 5 Stars for Snipit's - and Jessy's Sparkle!…read more I just had to post a second review because Snipit's Pet Salon keeps outdoing themselves! They recently started adding the cutest little gemstone accents to the dogs' ears (done safely, of course), and my girl Faith is absolutely living for it! She prances out of the salon with bows, bling, and a whole new attitude--and it's so cute that she even keeps her bows in her toy box and brings them to me so I'll put them back on and tell her how pretty she is. Jessy continues to be the absolute best. He always finds a way to fit Faith in and treats her like royalty. His gentle, kind nature as a groomer is unmatched--Faith adores him, and so do I! Every time we go in, we're treated with kindness, consistency, and real professionalism. It's been nearly 15 months of amazing service, and I just wanted to say thank you again for making every visit feel like a spa day for my pup.

Even after all these years, it's still surprise me that Lilly lets Heather shave her. The woman has…read morea gift with animals. My dog's neurotic as hell and just doesn't let strangers touch her and ever since the first time she's like oh I like this chick I cannot recommend the services highly enough.

Finally!!!! Someone who knows how to do a Bichon cut her little ears and legs oh so cute!!! Will…read moredefinitely be going back! It's worth the hour drive!

Amazing place!! Staff are caring and take the time to understand dog's needs. They did a great job…read morewith both my difficult dogs.

I wish I could give 2 different star ratings for the employees and the owner…read more My pup has been a customer there for over a year now. The groomer (well the one we had) was pleasant and professional. My dog always came home looking very nice. I am a busy mom of 7, a wife and a nurse. I missed an appointment we had as I forgot one of my children had a school concert to attend on a Saturday. I called the Katies once I realized I had missed the appointment to apologize and reschedule. The receptionist asked me to hold on. Then a lady got on the phone and immediately said, "This is Katie, are you not able to bring in your dog?" I stated I was not able to and explained why and apologized for not being able to. She than said are you aware of the cancellation fee? I stated I was not and had not been told about that. Very rudely she said the fee is the price of the cut. I was a little floored about this, but said okay, and asked if it is charged with the next cut. She continued to be very rude as if this was something I did all the time and told me that I would need to prepay for all the appointments moving forward. She didn't give a courtesy, she didn't say yes, you will need to pay a double charge next time, she was very rude. I told her thank you and hung up. She will NOT get another $$ of my hard earned money again. Zero customer service and she sounded like a mad hatter the way she was talking. I hope she doesn't treat all customers and employees like that.

I have a very large dog that is sweet as can be....until you touch his feet. He becomes very…read morecombative and is very strong. The staff always is able to get his nails clipped - even if it takes 2-3 people to do it.

Courtney Lewis is the absolute bomb of groomers She adores pups of all ages and size and does a…read morephenomenal job with our two pups. Our dogs adore her and have the best time when they go to the shop!