DO NOT GO TO THIS PLACE! Worst experience ever and we will never go here ever again! My parents recently purchased a 2016 RAV 4 from this place. This is their 3rd car that they have purchased from there since 2000 and will definitely be the last one we ever buy from this place again. The salesman "Mike" bald headed guy - is a total liar. The manager Don, is also a liar! They don't know what they're talking about. Total rip off and totally unprofessional. To say you work in a customer service environment is a total disgrace! They both need to get fired. First of all, my parents went to go look at the cars on a Friday. The one they wanted was an AWD, they looked at a FWD and wanted exactly everything that car had. This car my parents wanted was not in that lot. Mike the salesman told them he would get it from another lot and have it delivered by tomorrow (Sat) and for my parents to go back and pick it up. My parents had requested that they wanted Michelin tires on this car because the one they looked @ had Michelin tires. Mike told them not a problem and that he would get it for them. My parents were not allowed to leave on Friday until they signed paperwork to purchase and secure that the car will be brought by the next day! So Saturday comes, we go to get the car. Tires were WRONG! There were Continental brand tires on there. The outside of the car was dirty - there were splotches of I don't know what on the car. My mom tells Mike that the car did not have Michelin tires. He goes "yeah I couldn't do it for you.. but these tires.. they are german tires.. just as good.." Still my mom was pissed! She said I already told you yesterday over and over again.. you said "not a problem" and that "you would get them for me". He goes yeah.. but I couldn't.. but my Mom was still upset.. So he said okay, but the body shop is closed on Saturday and that they will need to bring the car back on Monday. Well that pissed my Mom off again and me as well. How inconvenient for us. We live about 45 minutes away and now we have to drive back on Monday! Mike promised us that he would put another full tank of gas for my parent's car since they have to come back on Monday. So then we finally get ready to leave. My dad turns on the ignition and the car had 323 miles on there! A brand new car and over 300 miles already in it. So we ask Mike, why does this car have over 300 miles already? And he said oh because it came from Georgia. There were no other cars around here besides Georgia.. so they DROVE IT to Salisbury! That pissed my parents off again! Mike did not disclose that that car was coming from GA. If they would've known they would have just said forget and not sign paperwork to purchase it. But as we can see now, the salesman wanted my parents to buy a car from him. So now we're screwed for the 2nd time that day. We go home with the car and noticed the back part of the trunk that pulls over to cover your stuff in the trunk was not there. My parents said Mike showed them a rav 4 @ the lot and told them that ALL THE RAV4s come with that piece. So my dad goes there on Monday to get the tires swapped out and told Mike that.. Then Mike goes no that part doesn't come with the car and that pissed my Mom off again! The manager Don, came to talk with them. He was being a jerk to my parents as well but ended up ordering that piece for their car which they said was $300. Told my parents they would need to come back the next day to pick it up again! my parents were pissed.. They just drove 45 min there and 45 min back home and the salesman called them right when my dad got home and tell him to come back and get it and that the part is there now.. My parents were not driving back to get it. Mike also REFUSED to put gas in my parent's new car after he already promised them he would on Saturday when he told them lie #1!!!!!! I called and spoke with Don, the sales manager and I told him about this. My parents speak/understand limited english. We felt they were discriminated and lied to. Don was speaking over me the WHOLE ENTIRE TIME! I couldn't even explain myself without hollering cause this guy is talking over me. Customer service rule #1, listen fully to the complaint. This guy kept talking over me every time I tried to explain what's going on.. He then had the nerves to tell me that my parents shouldn't be upset because they RECEIVED FREE SERVICES AND THAT THE PART THEY ORDER WAS OVER $300 and THAT'S BASICALLY FREE FOR THEM!! No, my parents had the right to be upset! The salesman is a total liar. He lied to them too many times. Made them come back and forth too many times. It's inconvenient! My parents were not happy with their new car. Don then said if my parents can't come the next day then he will just keep the part there. I told him we were not coming to get it and for him to mail it to them. He said okay he would and I asked him if he had the address to their home and he said it's somewhere in the paperwork and that he'll find it read more

Parts Department employees appear to be unfamiliar with customer service skills. I waited at the counter for a few minutes while three employees came and went, without acknowledging that I was waiting. Unhelpful, disinterested attitudes ensure I patronize another Toyota dealership. read more

Dishonest service center, we are considering legal action for unfair and deceptive trade practices. They were rude on the phone, and did not communicate vital information well. We took in our Prius because of a warning light. They were unable to diagnose it the first time and supposedly turned off the warning lights. As we picked it up, the warning lights were still on. After a weekend of trying to diagnose it ourselves, they informed us that the codes said it was the battery. We took it back in and had to plead with them to take a look at the brake actuator which is under recall. I had to show them the recall letter because they lied on the phone about the recall. I doubt they actually looked at the car and simply read the codes from the warning light. They did not seem knowledgable about our car. It was the worst waste of $100 for them to tell us what Autozone does for free. If you have a Prius or hybrid take it to Carolina Hybrids in Charlotte, they know what they are doing. read more

We have purchased now 2 vehicles from them in the past year. Extremely wonderful customer service. They are patient with you while you make that ever important decision. Very fair pricing. Our salesman, Kenny, both times, has been by far the best car salesman we have known. Brett the financing manager was just as kind, friendly and helpful. We thank you for the effortless car shopping. We will continue to recommend you to our friends. Thank you. read more

I had a great first experience purchasing a car here. My sales representative, Ron Hollingsworth, was wonderful. I would implore anyone looking for a car to give them a try! read more

The Service Department here at Cloninger Toyota Salisbury is horrible and lack customer service skills. I wouldn't recommend anyone spend money here if needing to have your car serviced. The service advisors are rude and not very helpful at all. The customer service is absolutely POOR & I've experienced this several times here. I don't see some of the people who were much more pleasant that I used to see working here anymore. The gentleman (more like a word I can't use) Mickey Price has the nastiest attitude I've ever experienced at a car service center. The man is mean, rude, ugly soul, and very unpleasant to even have to speak with at all. He tried to deny me service before even having the technicians look at the car, for something that was in fact able to get fixed. He came over to me with a bad attitude before even letting me finish getting out what I was being serviced for. I'm not sure why they have anyone as nasty as this man working for their business. Having to experience interaction with this jerk alone is enough to make a person never come back. Kari Lipe, who I was told was a manager did not want to help me when another staff ask her to assist me since the jerk was giving us a hard time. She tried to dismiss assisting me. I'm sure she didn't want to be bothered with another individual who needed her assistance due to the fact that they probably themselves think Mickey Price is a jerk and I'm sure always have these issues. This place sucks. Spend money elsewhere. I was asked about my experience with the service department from the guy who had sold me the car. He said he heard the service department were getting a lot of complaints. I absolutely see why. read more

I found this dealership online and found that they had both cars I was considering for purchase in stock. Chastity reached out and set up an appointment for me to test drive each car. Chastity was very helpful and friendly via email and even sweeter in person! I met with Shawn who did a very great job of explaining features and accompanying me on a test drive of each car. He was very professional, but also threw in a little humor to keep things fun. He gave me plenty of time to compare both cars, created a competitive sales quote that night and let me go with all the info I had requested. After a few nights to think and shop around, I decided to return and I'm so glad I did. I was able to purchase the car I wanted, trade in my existing car for the amount I needed and have fun during the purchasing process. Shawn really goes above and beyond and I felt like I was in the best hands. Mark made the financial portion quick and painless. In nearly no time at all, I was transferring my belongings and leaving in my new hatchback! This whole team is really special and I'm a very happy customer. Great car options and great customer care! read more

Just be aware of this place, if i could give zero stars i would. Traded car and bought new car and it took them forever to payoff car and never transferred old plate to new car until 3 months later. It effected my credit score was told they would fix it they never did. Promise 200 dollars for inconvenience nothing and nobody holds themselves accountable. Never will purchase again from here read more

Cloninger Toyota located in Salisbury, NC is highly professional, very attentive and let me tell you - No nonsense getting the job done on all levels!! This is my second purchase from Cloninger! Please seek them out if you're looking to purchase a car in the near future!! They surely worked it out for me and Nat was fantastic!!5 Stars read more

About (3) weeks ago I bought a 4Runner at Cloninger Toyota in Salisbury NC. I have had a very bad experience with the salesperson (JON WIRZ) who was more interested on doing the sales than helping me to understand what I was buying for the money. 1. He told me that I have to pay $699 for putting Nitrogen on the tires, and also tinted the (2) front windows. XP packaged was included in car sticker price I was able to see on his face that he was lying about this charge. 2. I paid for XP package listed in the car sticker that included the tires installed. I asked him why he was charging me again for the tires installation, he told me a story that did not match the $699 charged. 3. He also told me that he will take care of the car insurance paper work. And I drove the car for three weeks without knowing that I did not have insurance. I found out about this issue because I called the insurance agent to know how much my next bill is going to be and he told me that they do not know about any changes in the car policy. 4. The salesperson din not walked me through over on how to use the car features, he told me that is was too late at night and he will do it next time he sees me. Overall of this experience is that I will not recommend anyone to buy at this dealership because of a bad customer service. And they are trying to add money to the sales by making things up that are not listed on the car sticker price. Hoping someone read this review and let the upper management know what is going on at this TOYOTA dealer, and treat customer with dignity and honesty and provide a good training on how to work with customers to all salespersons. at this moment with all this issues they don't even deserve to be rated to one star. read more

They sent me a $9.97 oil change coupon, I had them before so when arried the girl said it will be around $15.00 with tax etc. I said I know had before. Well when done and paying was $23.83 I questioned girl she said its right. I came home looked up last oil change with that coupon cost was $14.97. I called service manager called back said this is right . Guess using BAIT & SWITCH use coupon to get you there only to charge over double. Should be against law. She said they were doing them wrong before only able to take $20.00 off then send a coupon $20 off oil change. I will not be going back or buying an auto there. THEY SUCK !!! read more

I just purchased a 2013 Tacoma Double Cab Limited. Original sales person had no knowledge Product and due to what I assume to be unethical conduct he was fired several days later. Gary Sloan was very matter of fact. Do not let him fool you when he starts spouting off he discounted the "holdback & reserve" the calculate it incorrectly to their advantage. Keep a copy of everything that is written on or you sign,, they will not give you copies at a later date. After being there 4.5 hours agreed on a price signed the paper work, looked at it when I got home. I ended up paying 3K more than agreed (That was my fault). To top it off it was a demo with 1400 miles on it and I was not informed of this till the next day when the truck was being delivered and the paperwork was signed (they sold a USED car as NEW,,, but stated it did not affect the warranty so it was considered NEW). I could say much more, sufficed to say please stay away. When talking to Mr. Cloninger he was very proud of the fact that they have been in operation for 25 years they have to treat people right. I cannot attest to this from my experience read more

I recently shopped for a new Toyota at Cloninger Toyota in Salisbury. My salesman was Travis Kindle. What a pleasant experience! Travis treated me with respect, was knowledgeable about the car I was interested in and best of all gave me a great deal. It was one of the best car shopping experiences I have ever had, and at 69 I have had a few. I would encourage anyone looking for a car to shop at Cloninger and ask for Travis. read more

My husband and I have been looking online for a good deal on a SUV. We found one for a 2014 Toyota Venza XLE V6 AWD on their website for 22,865. We made a trip to Cloninger Toyota to get a better look at the SUV. We live about 100 mile away from there so we went with the indentation of really checking it out. We have bought a car from Cloninger Ford and know even if you call to let them know your headed down to look at something your not guaranteed anything regarding the one you call about. When we got their we were looking around at different cars and SUV's and found the Venza. I don't trust pictures when it comes to the body of cars due the reflection they put off. The Venza being used we knew would have some scratches and ding. An it did which wasn't a big deal. When the sale person opened it up for us that was another story. It was covered in long black 'what we hope' was dog fur. It was in in every crack and crevasse we looked in. We own pets and know you can vacuum that out. We do our regular thing of looking how things work, under the hood, and lifted the hatch mat to see if it has a full size or small spare tire. There was some kind of detail kit left under there that had leaked. We kept telling ourselves this can be fixed. We then looked at the tires and knew they would need to be replaced. We took it for a test drive an when we get back my husband tells the sales person to give him the best price. Told the sales person we would not be trading anything in and wanted the cash price.We walked in to see what price he would come back with and what he came back with was complete BS. A SUV that was listed on theirs and other websites he had marked up 6,000 dollars !!!! My husband and I see the price and then shows the sales person their own website and the price listed. The sales person said " I didn't know ya'll had seen the website and that price is just to get ya'll to come in". They wanted to charge for things that already came on the SUV. They wanted 28,600 something for a 5 year old SUV they had listed for 22,865. My husband was so mad he was shaking and he is pretty claim person. We went straight over to the Ford office to speak to a manger and the sales manger from the Toyota office come running over where we were to get my husband to come back. My husband told him no and got in our car to leave and the manger was yelling some very rude things. We will not be going back. read more

Dont give your business to Cloninger. They offered me a free set of tires back when i bought my truck then they refused to give them to me when the time came. I was scammed and neither the service manager or Cloninger would make it right. I would take your business to Hendrick toyota in concord since they are honest and provide many discounts on their service. Buyer be aware when dealing with cloninger read more

I've always had good experiences with these people. Today was no difference. Had my Toyota SUV serviced. Quick and courteous.