Upon arrival, our truck was taken straight into the back for service. We got a oil change done,…read morewhich took about 45 minutes. Nice clean sitting area and Wi-Fi is available. Clean restroom. Excellent service. Both managers were knowledgeable and helpful. Price was reasonable and even offer a coupon online. Also as we were sitting there in the lobby one of the manager told an older lady some really good advice and told her upfront about not wanting to charge her on something that wasn't needed. I loved the honesty. Yes we recommend this location.

March 3rd request did quote for struts. They checked it quoted it. I'm 71 years old and left the…read morecar where there was a step in the handicapped yellow. I fell hit my head brews my hip. My knees cut my elbow and then locked in to ask for Band-Aid. I was told they don't have any I sat on the concrete. That turned over. Check to see if anything on my leg's back elbow. Anything was broken. Still no one came out of Firestone. I crawled by the handle of the back. Door of my car and went inside when she said we don't have band dates to have a service department. They got many, but she said we got 2 bathrooms. So anybody goes there? They don't care about customer service or quality. Thank you and no band aids

Arrived here on a Tuesday morning. I was received promptly. Everyone seemed nice. I was in and out…read morein about 10 minutes for a car inspection. Super impressed!

Great service Fast and friendly…read moreGreat value We were in and out with full service in about fifteen minutes for 14 point service and oil change

outstanding service. car broke down at 5am on the way to airport. left car on the side of the road…read moreand got an uner then called AAA (who also was great - Adams Towing) and had car towed to Brothers.Needed new battery and an alternator. they had me a quote by 8:15 am and the car was completed by 4pm for 980.00 when the dealership quoted over 2500.00. And they went to my house to pick up my wife so she could drive it home. 2 months before they diagnosed and fixed a faulty trailer hitch light for 92.00 when the dealership quoted almost 800.00 and they did it in 10 minutes.

My car broke down in Greensboro on my way to Asheville. They figured out the problem, found the…read morepart at a reasonable price, and i was on my way the next day. They even gave me (and my cats and luggage) a ride to the hotel i had to get, and even stopped on the way so i could get some kitty litter! They are great mechanics and wonderful people. I would give them 10 stars if i could!

I was really disappointed in the service I received at this location. I had an appointment at 5PM…read morefor an oil change, it took over a hour to complete.. and it wasn't busy because when I got there the girl was outside with her BF, and the other two guys were just sitting down inside chatting. Aside from that I spent $114 dollars and got my car back with some pieces missing from where they took something apart to look at the air filter ( I'm assuming) and left everything on the ground for me to put back together and clean up. Very upsetting to say the least. In addition to the bad service I emailed Stacy T. As she suggested ten days ago and still haven't gotten any response.

Great place for quick brake service and oil changes. Always kind and courteous. Will definitely…read morebe back

I usually have no problem coming been coming since I moved here from Arizona, today when the guys…read morewas not friendly at all never went over what they were doing never explained to me anything wanted me to put the stickers in my window myself wanted me to reset my oil changed in my car he was going to walk me through it, this very irritating situation for make me feel like they didn't do it correctly at all

Please read details to save you money and trouble-- I visited Take 5 earlier this year and was…read moreinformed there was an issue with a plug that may have been lost or damaged. I was asked to wait for a replacement, though the details shared with me at the time felt vague and uncertain. Unfortunately, during a recent service with my previous mechanic, I learned that a temporary plug had been used for my oil change which would have happened at Take 5--and that the threads in my oil pan were stripped during the prior oil change at that location. This led to me having to replace the entire oil pan, which cost over $1,000. The team at the shop was genuinely kind, and I appreciate the respectful way they treated me. That said, I'm concerned that either the training they've received is lacking or certain steps are being skipped in their process. The process is too rushed, and it is a concern. They offered me 50% off my next oil change and now I see why. I don't take leaving a negative review lightly, but this experience has been financially frustrating especially with my car being fairly new. I've reached out to customer service, and unfortunately haven't heard back. Because of this, I've decided I won't be returning at this time--but I sincerely hope the company takes steps to improve service quality moving forward. Update: I finally received a response from the shop. They claimed the warranty is no longer valid because I "waited too long" to report the issue. However, I reached out immediately--on the same day I was notified of the problem. The delay, they say, was due to me contacting the corporate email instead of the Kernersville location directly. For context: I specifically asked corporate for the franchise's email, and they declined to provide it. Corporate stated that they forwarded my message that I sent on Friday, July 25, 2025 ( when the issue was brought to my attention) to the franchise on Jul 28, 2025. The shop is responding August 13, 2025 after multiple follow-ups. They also stated over the phone that they don't remove the plug during an oil change--which left me wondering why I was asked to wait while they looked for a replacement? Also, why did you charge me for the replacement? And the receipt clearly shows the plug was replaced. They also said to look at the warranty details on the back and the back page is blank. They've now launched an investigation to look into what happened. I'll share more details as they become available. Update - September 1, 2025: It has now been over two weeks since I was told an investigation was underway, yet I've received no follow-up or communication. At this point, I'm left to assume that no action will be taken and that the matter is being quietly dismissed. Should I receive any updates, I'll revise this review. In the meantime, I recommend exercising caution if you choose to bring your vehicle to this shop. Also if they mention needing to replace a plug, be sure to ask what happened to the original--clarity upfront can save you trouble later. Also, feel free to mention that a temporary plug can damage your oil pan and see if they offer you a more appropriate solution especially since, well, they lost or damaged it and you noticed immediately.

Super helpful and fair folks. Drop in here a couple of times and they fixed my tires right away.read more

My car was getting registered and I needed to make sure it didn't need an inspection. They were…read morevery fast & while sitting in the lobby they kept communication flowing. Good prices , friendly faces.

Good people and great service. I use them exclusively for everything from maintenance to repairs…read more Jacob is knowledgeable and reasonably priced. Highly recommend!

I had an excellent experience with Jacob from Double Dog Diesel and Auto Repair. He came out to my…read morehome on a Sunday afternoon to repair the door lock actuator in my Lexus RX350. Jacob was kind, courteous, and extremely professional from start to finish. He arrived promptly, explained the repair clearly, and completed the job efficiently. I truly appreciate his willingness to come out on a weekend, which shows his dedication to helping customers when they need it most. I would highly recommend Jacob and Double Dog Diesel and Auto Repair to anyone in need of reliable, trustworthy, and top-quality automotive service.

Immediately identified a nail in my tire that was causing a slow leak and was able to patch it…read more Fast and friendly service. Highly recommend this location!

Made appointment online for noon on sunday to get four tires. Arrived a few minutes early,…read more Checked in, they took the car back within minutes. Only one customer ahead of us and her car was almost done. After an hour (with only two other customers in that time) I asked how it was going. They were only half way done! Ok, fine. walked to a nearby restaurant to eat, came back, still not done. Finally manager came out to let us know someone had to help the one guy doing our tires and they were about done (they had the car for 2 hours). So they are slower than the IRS and the fees/costs they neglect to mention online, yeah.... $550 for the tires and ANOTHER $250 to put them on ! I don't see me going to an NTB or Mavis tire after this. I'll wait till a weekday to buy from my local guy. Lesson learned.