Bought second floor carpeting after living with Karastan for over 30 years with no problems, just…read moreneeded a change in color. The nightmare begins, during COVID time frame carpet laid turned out to be from different color lots, manufacturers agreed to replacement. The second carpet was laid with a "shear" defect, that is a grove cit into the middle of carpet that looks like a one inch racing stripe. I asked how can this happen, didn't anybody at Reimer look at the carpet rolls prior to installation ? I guess not. Reimer offered a "settlement" which I foolishly accepted because being near 70 years old, I couldn't move all the furniture on the second floor for the third time. The problems soon started with the second carpet, ripples started to appear. it seems going forward , Riemer was going to charge to come out and look at ($75) the ripples and than charge for the repair. They have been out at least three times for ripples and over $500 dollars to take care of this issue. It seems to be a great profit stream because it was poor installation from I read on Google. just to add to this, areas that they had to de ripple, seem to be holding. but now the ripples are going to new areas . I feel like ripping out the mess and starting over with another merchant, I can't believe it's worth the money to have a endless cycle of restretching. Truely don't know what to do.

Experience thus far... 1) Purchased expensive wool carpet…read more(we were told it was carpet). 2) Manufacturing process took a long time but we were patient. We were told our carpet installation was "tricky," and required an experienced installer. This should have set off alarm bells as you will see below). 3) Carpet installation was scheduled approximately 3 months after order. 4) Install date arrives. We had moved everything in preparation. 5) Carpet and carpet pad are delivered. 6) Install team arrives. Lead installer has more than 35 years of experience. Seemed like a very credible guy. Other guys indicate that he is the top installer for Riemer. 7) After about an hour of analysis, lead installer tells us that the carpet cannot be installed. The carpet was designed only to be a rug and that the multiple seams we needed would look terrible. He demonstrated this by trying to cut the carpet/rug in front of us. 8) We ask what are our alternatives? Answer - carpet has to be returned and we need to start from the beginning in choosing a new carpet. 9) Lead installer said same thing happened a month ago and the customer had to choose different carpet. 10) Carpet and pad are returned to Riemer. 11) We started a new online search for carpet. After about 10 days, we had narrowed the search to two options. 12) Salesperson finally gets back to us after about 10 days. She indicates that they "found" an installer who will install the carpet without a problem. 13) Salesperson indicates this has never happened before, despite the fact that the installer with 35 years of experience said the same thing happened a month ago. Who is lying? Our experience is that it is typically the person who has a motive to lie. 14) Salesperson indicates that manufacturer will not take carpet back. Obviously therein lies the motive. Riemer is in a bind. Salesperson says we have no choice but to take the carpet with the new "special" installer. 15) We feel like this is a shakedown. What should we do?

Happy,Happy,Happy is exactly how I feel with this company. Let me start off by saying I have worked…read morefor a few flooring companies in the past and have somewhat of knowledge of products and pricing. So with that being said our sales Rep Jason by far takes the Award for helping us with our flooring needs all within staying in our budget. I absolutely love the product that he sold us. Giving us our luxury look we were looking for, all while not breaking the bank. The Installation Crew deserves their own Award for Impeccable Service & Timing. I'm beyond impressed. Crew arrived at 8am sharp & left by 1pm. Very respectful and polite and efficient. So if your looking up flooring companies please don't pass Superb by I promise they wont disappoint. Ask For my guy Jason. April of Commerce Twp.

Great store with amazing service. We needed a solution quickly and Superb Flooring came to the…read morerescue. They helped us picked a perfect carpet and installed it quickly. Great price and great people. I highly recommend them.

This company is the best family owned business who treats their customers very personably. They go…read moreabove and beyond to make certain each customer is completely satisfied with their products and workmanship. I wouldn't go anywhere else for my flooring needs!

Our entire experience with J Rohr Carpeting was excellent; from the sale to measurements to…read moreinstallation. I can highly recommend this company.

John and his crew were great to work with from start to finish. We just had carpet installed…read morethroughout our house. Our whole experience with Tyler's Carpet was great! I love our new carpet and highly recommend using them if you are in the market for new flooring!

Tyler's Carpet is the best flooring company I have ever worked with. I have had them completely…read moreredo all of the flooring in 2 of my houses and each experience was outstanding, both from a quality and cost standpoint. The installers were very professional, clean, and thorough. I have recommended this company to many people and wouldn't go anywhere else. The best in the business.

GST installed porcelain tile in our kitchen. But first they had to remove our island and the wood…read morefloor, they were clean and made little mess. Installed the subfloor and cement board fixing any squeaks and leveling the new flooring to transition in the doorways. The new tile was laid straight and even and they were picky in matching up the tiles colors and patterns. Most importantly the wife is ecstatic!!! I would highly recommend and I will use them again on other projects. Oh and the pricing was very reasonable.

Joe and his team did a great job tiling two bathrooms and a foyer for me. Plus they did it for a…read moregreat price (cheapest of the 4 companies I had quote my project). Fast, friendly and trustworthy. I would highly recommend them.

Great flooring choices! Kind staff helps with installation…read more And great people doing work. Great set up I love my flooring - it's beautiful

Had these guys come out and give me a quote to my home in Oxford, MI. Ryan was the sales rep and…read morehad all the samples we needed on hand to choose the carpet we liked. His price was fair and service really displayed the quality of this exceptional company. The installers were on time and speedy with excellent workmanship. I highly recommend this company for carpet and whatever other services they offer. ( I believe tile and hardwood floors ). Good job guys

We had several people quote the job. James was not the lowest, but the end result and experience…read morehe possesses was worth every penny. Unless you are in a hurry and need a big crew, if you can afford to take the time to do things right then James is worth talking to. If you believe they don't make them like they used to and craftsman not tradesman that is the experience you will get. We refinished a red oak narrow plank on the entire second floor with quite a few repairs and some layout cleanup all which turned out seamlessly and look as if they originally came that way. Don't hesitate to call, just leave some time for me I need him back to help me lay some new floor on the first floor.

Our hardwood floors were 25 years old and really needed to be refinished to bring back their shine…read more James came in and did an amazing job of bringing them back to their original luster. He worked with us to find the perfect color to match the existing cabinets and the top coat added the final touch. James was easy to work with and very professional. He went above and beyond to make sure we got just what we wanted. I highly recommend James and would easily give him 10 stars if I could.

I've read some of these reviews and am wondering if the similarity between the store I've dealt…read morewith and other stores (with Main in their name) might be the cause of some really ugly reviews. I have had Main Floor Carpet One Floor & Home (on Main St in Royal Oak) complete projects in my business, rental condo, and now my home and have had very positive experiences each time. I've had vinyl wood planking, carpet, carpet "squares," and now vinyl tile installed. The process from choosing materials, measurements, ordering, installation has been smooth without any unpleasantness. I do think that I'm easy to work with and that may be the reason I have had no issues. I'm very happy with the experiences I've had with this business.

These guys were great for us. Visiting the showroom in person on a lark after a few other vendors…read moreturned their nose up at our relatively simple job. Main Floor folks were quick to assure us there were no issues, help us select a great option, and get everything moving that day. Carpet arrived and was installed in a few quick weeks. Install team was very professional and the room looks great. It was a big mixed-use room with some extra stairs and plenty of seams; you can't see ANY and all the detail work looks great!