Dear Jacob, I have…read morebeen a loyal customer for years, consistently paying top dollar for my monthly membership because the stylists here provide exceptional work. However, I was extremely disappointed with how my appointment was handled today not with the quality of service, but with the lack of consideration shown to a long-term customer. This morning, while driving to the keep it cut shop for my haircut appointment I accidentally hit the cancel button. The staff acknowledged that the system shouldn't have canceled my appointment, yet I was informed that my slot had already been given away. I understand mistakes happen, but after years of loyalty, I feel this situation could have been handled differently. I believe membership should include more flexibility and consideration for long-term clients, and I hope steps can be taken to prevent this from happening in the future. Thank you for your attention to this matter. Sincerely, Harkin R.

I really like Amanda. She did an amazing job with my kiddos' hair. I have had a few other stylists…read moredo my kiddos' hair with mixed results, so we will continue to make reservations when Amanda is available. Convenient online scheduling.

If you're looking for the best salon experience ever, go to Saskia Salon. Truly just go here. You…read morewill not regret it. Tayler is an absolute color genius. She has an incredible eye for tone and dimension and somehow just knows exactly what will look beautiful and natural. Whether you want a subtle refresh or a complete transformation, she nails it every single time. Beyond her talent, Tayler is so kind and patient. She really listens, explains the process, and makes you feel completely comfortable and confident. There's zero pressure. Straight up professionalism, warmth, and serious skill. The entire experience feels elevated and welcoming. Best salon ever. I recommend Saskia Salon and Tayler 100000x over. If you want stunning color and a stylist you can completely trust, this is your place.

I got my haircut here about 3 weeks ago and it was wonderful. I have been here before but it's been…read moreyears -- when they were previously in a different space next door. I believe the gal who did my hair was named Bella. She is a lovely young lady with curly hair and the sweetest personality. She listened to what I wanted and did it very well! I chopped a lot of length off and she styled it so nicely after. I'll be going to her again next time. She is talented at her craft and very sweet to top it all off. Also want to mention that this salon has Kevin Murphy and Kerastase products for sure. This is actually how I originally found them -- I was looking to purchase Kevin Murphy products.

Wow I cannot believe that it's been 4 years since I last wrote a review for EMG. And I'm writing…read morethis in my new city, looking for a barber that can succeed Tony, because honestly there's nothing that can replace him. The great thing about EMG is that once you find your barber, they can become everything you'd want your barber to be - in my case, Tony didn't just offer a great haircut. In our conversations, he actually put me on a path that changed my life. I am forever grateful to the staff and crew of EMG, and from my time in Phoenix they will be one of the things I DESPERATELY miss. Oh - and with regards to my previous issues with them, once I installed the Fresha app on my phone, booking became super easy. I do still think that they would benefit from asking if you want to book your next appointment in-advance (because honestly I sometimes forget to do so and then next thing I know, a month has gone by and my hair looks like a rat's nest), but I feel like once you've found your barber at EMG, stick with them, make a relationship with them, and you'll find a barber that you'll want for the rest of your life. Thank you to EMG and this place could not be more recommended by me.

Just had a great haircut with Kam. I told him exactly what I was going for, and he didn't just…read morefollow it , he gave solid recommendations to make it look even better. You can tell he really knows what he's doing and actually cares about how you walk out feeling. The shop itself was nice, clean, and had a chill vibe.

I've been coming here for almost 2 years now. This place has fantastic management, it's a clean…read moreenvironment, and the entire staff is super friendly. Joel is my go to, so if you ever need someone you can trust, he is the one!

Clean. Professionally run barbershop. There are barbershops closer to me, but I keep driving here…read morefor the expert cut and the great barbershop experience.

Ascheley is an excellent stylist and always knows how to make me look my best! I always come to her…read morefor my cut and color

Awful barber shop, always somehow misses around my boyfriend's ear? Workers here have such an…read moreattitude, very unprofessional and overpriced. Barber shop that can't give good haircuts, save your money and don't come here

I was in Ahwatukee from out of town and needed a good haircut. I visited Lefty's after my brother…read morerecommended I go there. Lefty cut my hair and was very friendly. I'll definitely be back every time I'm in town!

My son got the best haircut here. They take walkins. It's fairly priced. Not over the top friendly…read morebut chill vibe. Nice spot. I will definitely take my son here again.

You couldn't pay me to see another barber. I've seen Tom for many years now. He's a great guy and…read morean excellent barber. I would highly recommend him to anyone.

So after a year visiting Thom for a haircut, his service is consistent and spectacular. Yesterday,…read moreI was about 5 min late for my appointment (lost track of time) and he was cool with it. Super nice. He always has interesting conversation and some cool shows on to watch on the TV while getting chopped. Cool guy. Also, he is pretty fast. Always offers a cold beverage and never cuts my ears. :) You need an appointment, but he sets it up using text message, so, really easy. Thanks Thom for the year of great service.

I've been seeing Vonn for over 20 years and I truly can't imagine trusting my hair with anyone…read moreelse. She is incredibly detailed and intentional with every single cut and color. Nothing is rushed, and everything is done with purpose. Even after all these years, Vonn still does a thorough consultation at every appointment and really listens to what I want, which says so much about how much she cares. She always recommends what's best for the health of my hair and I trust her completely because she puts so much time into learning and educating her clients. On top of being insanely talented, she is also so kind, thoughtful, and deeply dedicated to her clients. I'm beyond grateful to have her as my stylist

Vonnie is the most amazing hairdresser and human being. She listens to your needs and delivers…read moreevery time. Being a person that has very difficult hair, she takes the time to make sure it's done perfectly and also makes my time there enjoyable. Never forgetting the little details, no matter how long it takes. My color and hair has never looked so good.

My regular shop. I have been there many many times. Only had 1 iffy haircut. Everyone there is…read morefriendly. Good barbershop. Fun place. I love it.

Calvin did a great job, and I'm very pleased with my haircut. I've been coming to this location…read moreevery other week for the past five months, and the experience has been consistently excellent. The atmosphere is welcoming, the service is top notch, and I always leave looking and feeling great. Highly recommend!

Very welcoming and friendly! Listened to what I wanted and provided an excellent cut for my type of…read morehair.

I will not be returning. My original appointment was for Thursday, 7/2 at noon. I had already had a…read moreconsultation for both cut and color and was told that the color would be $120 minimum and would go up from there. At 10:50 AM, I got a text indicating that my noon appointment had to be canceled due to illness. I was told somebody would call me back to reschedule. At 3 PM I messaged the shop indicating I have not been called yet and I was told I would get a call soon. By 4 PM, I did get a call and I rescheduled the next day for 3:15 PM.. unfortunately, the next day I got a call and canceled that appointment as well. That moved us into the next week and the first opening they had was the following Thursday, 7/9 at 6:15 PM. I asked the scheduler if there might be consideration of some compensation for two cancellations on their part one of which was an hour and 10 minutes before my hair was to be done.. she said she would talk to the owner and get back with me. You guessed it nobody called me. I didn't show up for my appointment on time and for the most part the experience was good. I was told I probably would not like my hair at first because it's a process of transitioning to gray. When I went to ring out, I was charged $145, I asked what the extra $25 was for and was told that some special toner had to be used. Since I had had a consultation already, and the plan for my appointment have been determined, I assumed the extra cost would have been relayed to me if more product was necessary. The next day, I did reach out to Adam to voice my opinion that I was disappointed no one had called me back, that I had hoped for some type of compensation for their 2 cancellations, and I felt like the total cost of my service should have been relayed at the consultation. His first response was to accuse me that I had canceled previously, which was absolutely not true. Once I pointed that out to him, he did apologize, but then said our price is our price and he cannot control people getting sick.. this was an unacceptable way to handle business and I will not spend any more of my money there.