Closets & Storage Concepts® was the easiest part of my entire renovation. Totally professional from start to finish. Tim is so precise in his design that he could be a neurosurgeon. Stephanie, who handles the back office, is a gem. She not only met my needs, she anticipated them. And the installer was on time, did great work and cleaned up after himself. The whole team at C&S is top notch. My bedroom closet is perfect. And I plan to have them back to build a murphy bed in my second bedroom. Can't recommend them enough. read more

We used Closet and Storage Concepts for a master bedroom and hall closet in our new home. We saw their work on two other homes and it was very high quality. Our project had some problems that required two revisions of the work. We did not feel that the staff was responsive and were quite disappointed. I posted a yelp review of our experience and within 24 hours of the posting got a call from the owner. He had reviewed all my communication with his staff and expressed disappointment in the manner that our concerns were handled. He clearly is committed to providing outstanding results and customer service. I firmly believe that if I asked him not to charge me he wouldn't. However, the problems have been fixed and we had an excellent result with our hall closet, so he has more than earned our trust and appreciation. I can understand why the vast majority of the reviews are 5 star. I believe that our experience will be a good opportunity for those involved in our build to learn and I would absolutely use them again. read more

I had my closets redone back in 2022(waited to review until I used them for awhile). I had an appointment For a consult with Amy. She called and tried to change my appointment about an hour before my scheduled time. I said no, as my mom was on her way to help me decide things. Once she arrived, I told her I had 4 closets I wanted done. She seemed very rushed, didn't help plan a concept or organization ideas(my reason for new closet shelving was organization. She kept saying,"What's Next?" because she clearly was rushing. Once the closets were installed, I noticed a lot of wasted space in the linen closet and had to order more shelves from them. The front coat/storage closet is a mess. She added shelves, but didn't consider that there's an accordion style closet door so I can't really reach those shelves. Very poor planning. The other 2 closets are great. For the price(almost $5,000), I'd expect a better planned design. Great quality closets- just try to get a consultation by someone other than Amy. read more

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Fantastic design, customer service, and attention to details. Fabulous end result - gorgeous closets !!!

When I tell you I didn't want closets , man I did not want them. But Amy Katzeff really made the whole process painless, cost effective and I have tons more room in my closets. Our closets are amazing and I couldn't have gone through the process with another company, after moving our family to our new house. I would recommend Closet & Storage Concepts and Amy to everyone who asks. read more

I had a wonderful experience working with Closet and Storage Concepts! They were able to schedule my design appointment quickly and at a convenient time. Amy, our designer was absolutely wonderful. She listened to our needs and designed two perfect bedroom closets for us and was able to give us our designs and cost proposal at the initial appointment (some companies took up to a week to get us this information!). Both of our closets are not traditionally shaped and Amy was able to maximize the space we had and customize the closets to meet our needs. Amy was able to promptly answer all questions we had following the appointment and we were able to schedule our installation within two weeks of making our deposit. Our installer was professional, polite and clean (both closets were freshly vacuumed during the install. I would highly recommend Closet and Storage Concepts to anyone looking for a closet remodel or other organizational solutions. When we are ready to remodel our other closets, they will be our first call! High quality product, competitive but low price points, and excellent customer service. read more

I truly cannot say enough about Closet & Storage Concepts. Every step of the process was handled professionally and efficiently. There are numerous, quality options at various price points; the designer was great and provided invaluable input; and perhaps most importantly, the end result exceeded expectations. After having all of our closets done we were so impressed that we decided to have our garage done too. For all of those that helped us - from the owner, to the designer, to the installers - thank you! read more

I had a horrible experience with this company. Our designer cancelled our first appointment at the last second, then after I received my design and had questions I was ignored for over two weeks despite multiple attempts to contact anyone at the company. The only number you can call (other than the non-responsive designer) is the main number and the woman who answers the phone refused to put me in touch with anyone else even though I had a time sensitive question about the design. It's crazy to me that they thought it was fine to ignore a customer for this long and not provide any helpful solutions. I'm so happy we took our business to a competitor, the results were amazing with Closet City! Update to original review: The owner contacted me directly after reading this review to personally apologize for my experience. He seems committed to avoiding this same problem in the future. Hopefully they can figure out a better business model where customers can contact a manager or another designer with questions or even require employees to post an Out of Office message on email. read more

Amazing job by Elyce and team! We had our master closet done and to say it looks like the pages of a magazine is an understatement. Not only were the prices competitive but the service and design was outstanding! Thank you for out beautiful (organized) closet! read more

Great experience had five closets done by them the installers were fast and left things clean they do a great job designing your closet we gained way more space read more

I had to write in.. I have something so unbelievably good to share!! We had Closet & Storage Concepts installed in our home in 1999! This past summer my husband was having a problem with one of the drawers in our closet that had been installed by Closet & Storage Concepts . Since we did not want to incur any expenses, we chose to leave the drawer alone and just not use that drawer. That was months ago. This weekend my husband noticed that the top clothing bar looked off, and saw that the system seemed to be detaching from the wall. I did not want the entire system to come down, so I broke down and called Closet & Storage Concepts. I explained what was happening and they promptly found my file (AMAZING after 15 years to find my file in minutes!!!) and set up a service call (for the next day... if I was available..WHAT???) I asked if they could estimate about how much they expected the fee to be, and they said ZERO (WHAT, ZERO???) They said I had a lifetime guarantee!!! This is almost unreal. The system is still just as good as it was when first installed (first issue after 15 years) and the company is immediate to act on fixing the problem. I think I would be hard pressed to find this kind of service anywhere else, let alone with such a good product. KUDOS to Closet & Storage Concepts! I highly recommend this company for quality as well as service!!!! read more

do not call this company if you expect superior customer service. they cancel appointments at the last minute, they show up late and they don't return customer phone calls. read more

Professional, punctual, reasonably priced and courteous! Amy is a visionary with a tape measure and really is able to work with your space and get you utmost storage out of your closets and she is so lovely to work with, very real and down to earth as are both of the installers I had to my home. Would completely recommend! Can't wait for the next project. read more

Great Salesman. Great product and install. The one problem was after they finished the install they demanded money right away. I didn't even get a chance to see the finished product before being hounded by the woman in the office (Marcie?). I think for my next closet purchase I will go elsewhere. Its not worth the aggravation. read more

Closet & Storage Concepts was AMAZING to work with! Amy, our consultant, was FABULOUS! She had great ideas, was on time for every appointment and went above and beyond as did all the employees there. We built a new house and Closet & Storage Concepts did everything from all our closets (including a HUGE master closet which is more like a room), to our pantry and laundry room and there was nothing but the utmost professionalism and quality throughout. Kuddos Closet & Storage Concepts! We will be recommending you to our friends, family and builder! read more