We had such a great experience with Closet Factory! Sarah worked with us to design the closet system based on our needs and some inspo pictures. She also made adjustments to fit our budget. Russ removed our old system and installed everything in one day. He even reinstalled the floor boards to make a clean finished look. I would definitely recommend Closet Factory! read more

Closet Factory - New closet - Interior Design Near Me - Mount Laurel, New Jersey

My husband and I recently moved to a Retirement Community and the WIC in our bedroom is small and contains the water heater for the unit. I felt that a new closet design was the only way to go to achieve more needed space and efficiency. We chose Closet Factory to design and build the closet for us. We were more than thrilled with the final outcome! We worked with Tom Cullen, the salesman, and the work was done by Frank Michener. Both were professional,knowledgable and personable. We were more than happy with their expertise and love our new closet! Mary L R. read more

Disgrace! Expected more from this Company and salesman. Specifically pointed out the desk I wanted for my home office and was provided a cheap version and charged 1k for a change order that made zero sense. Already had five visitors who agree not worth the price ! read more

I worked with Brittany (& Charles) in the design of our home office. After a couple of meetings to learn what we were looking to accomplish in our room, they came to us with a design that was close to what we had in mind. After listening to the changes we thought would work better for us, they made a few tweaks, effortlessly, and presented us with a new design with the updated changes. They were very easy to work with, listened to what we were looking for, and always followed up to ensure we were completely satisfied. The installation by Tom, was seamless. Though I wanted a few changes made while the installation was in progress, he and Brittany worked to give me everything I asked for. My husband loves the office and always comments that Closet Factory did an excellent job. We also used Closet Factory to design & install both a master bedroom walk-in closet & master bedroom closet. We were very pleased with the suggestions Brittany, our designer, made based on what we told her was important to us & her seeing how we used the space in our old closet. Following her design suggestions, we were more than pleased at the efficiency of space utilization that eliminated what previously appeared to be clutter. The installer was neat, clean & a pleasure to work. We would highly recommend this company! read more

very poor installation , had to do it twice .they missed installing valley rod , when we asked they asked for $350 more , what a bunch of frauds read more

I have a smaller closet. What consumes should know is that no matter how much damage is done by tearing out your old closet, they will not repair the damage they cause. They do not repair drywall, plaster or paint at all. The best they can do is cover over the damage with a new closet system. In my case, even with backing there are still areas of plaster damage on the side walls and along the baseboards. Nothing they could do. And because I did not pay for backing the damage was left exposed. I had to spend about 6 hours applying spackle, sanding and painting to make everything right. This was on top of paying the quoted price for the job. Maybe this isn't a big deal for some but certainly not what I was expecting. Additionally, the general manager Charles Palko was very rude and spoke to me in a very disrespectful manner when I was unhappy with the outcome. I wouldn't use them again. Go with someone else unless you want a weekend project. ------------------------------------------------ After the posting the above the company sent me an email. In essence the email says that if you pay for backing, which was quoted to me by the section, they cover the entire closet from floor to ceiling. They added that I received a very good discount, I was a liar and wanted something for nothing. I called the general manager. He was quite upset and was completely incapable of a civil conversation without name calling. He called me a liar and a coward for my Yelp post. I attempted to explain that I did not pay for backing, I should have read the contract closer and the sales rep spoke to me before I spoke to the general manager. The sales rep already told me backing was off the table without paying a few hundred dollars more. The sales rep said he wasn't sure what else he could do and he said he would let me know. He never called back and I was referred to speak directly with the general manager. Bottom line, I was told the closet would be a finished project without backing. And here's the main point, that is not true. If you don't pay for backing, your project is not going to look nice. The installers told me that some people don't pay for backing and just put their items in and the walls are out of sight and out of mind. It's an option for saving a few bucks. More likely, your going to see the unfinished job and go to the hardware store to paint and sand. And this is my whole reason for writing this post. One, I want people to know the consequences of not paying for backing. Two, I want to explain my bad customer experience. This whole situation is quite sad and unfortunate. It's a shame I couldn't have a civil conversation with the general manager without being called a liar and a coward. Again, I should have read the contract closer. That's on me. There were numerous modifications on the phone and in person. I met the sales rep twice in person. A viewed several 3D images but at the end of the day there was a miscommunication and the backing was not included. It was a lot of information. This doesn't change the fact that the closet looked terrible without backing and it clearly looked unfinished. Bottom line, I was lead to believe I was paying for a finished product. After several hours of work my closet looks nice. My experience not so much. read more

I contacted closet factory to remodel my 5x4ish bedroom closet. What was able to be accomplished in this small space was pretty awesome. The design process was very straightforward and my designer was knowledgeable. Whatever had to be sacrificed to accommodate my budget were made up for with a great design. Installation was smooth and I've had no issue. Plan on using them again when I'm ready for another closet. read more

we used Closet Factory for our bedroom closet during a home renovation and could not be happier with the results! They walked us through different design and cost options, as well as created a digital image of what each would look like. They were professional & timely! Installation was quick and clean. We would definitely use them again for a future project! read more

We met with Astin on March 30th to discuss having my wife's closet redone. We signed paperwork to get the process started. The next day, we contacted her to advise that we will be meeting with 2 other companies and I want to put the order on hold. She said she was disappointed and would lower the price by 10%. I thanked her and said we will advise her if we will cancel or go through with the order. We met with another closet company and decided to cancel with Closet Factory. I immediately emailed Astin on Friday April 1st. She assured me the order would be cancelled on Monday morning. I have now waited over 10 business days and still no refund. I had to contact my credit card company to file a dispute. It is very unfortunate and very disappointing. I would caution anyone to avoid signing paperwork and giving a deposit until you are 100% sure you want to move forward despite the sales rep saying you have 3 days to change your mind. read more